Rated 1 out of 5 by Cara2000 Outdated Hotel & Understaffed
The front desk was unable to keep up with the line for people to check in. It took 15 minutes in the Preferred line to check into the hotel. The lobby was full of people waiting for rooms, which were not clean/ready, and we arrived at 5pm.The hotel rooms are outdated and poorly kept. The wallpaper was torn, beds seemed worn, and the couches were styled in fashion over 10 years ago.
October 16, 2012
Rated 3 out of 5 by Elli No Water
It is a nice hotel. The staff went out of their way to be helpfull. Howerver, when we wanted to get ready in the morning we had no hot water, and when it flowed again if was lukewarm. We went to town and when we returned at noon there was no water at all to use the toilet or wash hands. No compensataion was offered. I woukd not stay there again, glad it was only for one night
April 9, 2012
Rated 5 out of 5 by gigi11 valet parking
We had an excellent time, however upon receiving my statement via e mail when I returned home I noticed a $27 valet parking charge. We had went ahead and parked ourselves for $25 not realizing we would be charged valet parking as well. Would be helpful to guests at check in if they were made aware of this. Otherwise, we will be back to stay!
June 17, 2014
Rated 3 out of 5 by TravellingT Mixed Review
Loved the location - great spot to be in if you want to see the sights.
Service was inconsistent though - in the 8 night stay sometimes the room was cleaned well other times very poorly.
On arrival parking was included - 2 days later though it was not
Though our reservation said Club Lounge access our card did not work and we were told only for Gold/Platinum members - though we were reluctantly provided with access
Elaine and Wendy in the Club Lounge were just terrific - loved them!
Some staff were very friendly others not at all (loved Alix)
Something was wrong with the heat in the room - we could not get the room warm and the shower was often luke warm at best (however we did not contact anyone to resolve so leave that with us).
The elevators were slow and actually stopped working completely on one day leaving us walking down completely unlit stairwells.
The parking was convenient but the lot itself a little decrepit.
December 21, 2011
Rated 4 out of 5 by MuddyMo Club Level
Stayed here in early November 2014. The Club Level king suite was really nice. The décor was just like a W property. Very nice clean room. staff was a bit young and I was not able to check in until 6pm, but the room made up for it. Right off the memorial circle on a very bland street with a sketchy bus stop a block down.
November 25, 2014
Rated 2 out of 5 by Sherry I was very dissapointed
I have stayed at the Sheraton in many different cities, and I have never stayed at a Sheraton that was like the one in Indianapolis. My daughter is a cheerleader and we where there for the weekend at a cheerleading convention. The building and parking garage were very old and needed to be updated. When we arrived, my friends room, which was across the hall, was horrible, when she opened the curtain, the wall had caved in and pieces of it fell to the ground. In my room the thermostat did not work and room kept changing from very cold to very hot. The room above me as well as beside mehad loud noises coming from them, as if someone was doing repairs. The internet was down all weekend, so I was unable to compete work. On Sunday night when we returned to the hotel, the elevators werent working and so we had to take the stairs at 2am from the garage to the hotel. I dont think that I will ever be staying at the Indianapolis Sheraton again
January 17, 2012
Rated 5 out of 5 by Crisco This hotel has friendly, accommodating personnel.
This hotel is very accommodating in all aspects - from the friendly, efficient check-in personnel and the cool, refreshing, fruit enhanced water in the lobby to the comfortable room with all the conveniences I need.
August 3, 2014
Rated 5 out of 5 by martha12 hospitality
The hospitality of all clerks and other essential employees was superb This was very surprising to me. Excellent facility, food and service. I would come bacd and highly recommend others to use you hotels
August 4, 2014
Rated 1 out of 5 by Hotelpro Rude accounting Dept
Website somehow got wrong name on reservation and then somehow missspelled it. Got overcharged on rooms and then on two different cards, called accounting dept and got some rude treatment from a woman who knows NOTHING about customer service! Thought i was going to die on one elevator ride. Those are SOME of the issues. Never again!!!!!!
October 29, 2012
Rated 1 out of 5 by disappointed57 Late notification of street closing
My daughter's wedding had a block of rooms for 8/9/12 to 8/11/12. She was notified on the 9th that the street in front of the hotel was going to be closed. She was further instructed to let her guests know this herself! A huge crane began work outside at 6am on the 11th and woke all guests. No excuses very poor customer service!!
August 14, 2012
Rated 4 out of 5 by Indy2012 Hotel is ok, but the staff is GREAT
From the doorman to the front desk, to the house keeping staff - every one made you feel welcomed. As a Platinum member for a number of years, I was quite impress by the level of service and attention to detail. The hotel rooms are typical Sheraton style/standard. However, what makes this hotel great is the staff.
February 1, 2012
Rated 5 out of 5 by JeriL Excellent Experience
While all the staff were extremely helpful from the parking attendants to the club lounge staff, I would like to commend Damien at the front desk. He ensured that we we had everything needed for our stay, recommended restaurants, and was extremely helpful.
November 25, 2014
Rated 2 out of 5 by punkin65 Staying for a conference.
Our room was not ready until 6 o'clock for SPG.
Our floors were dirty.
We had ordered a microwave and frig because of my diabetes. They were never brought.
Our rate for one room was higher than it was quoted.
Only two people on the desk doing 5 poeples work.
Phone calls were ignored.
Need I say more?.
September 1, 2012
Rated 5 out of 5 by Crossit1 Love Indy
Having the Sheraton right on the Circle makes it easy to get to many local attractions. The staff was willing to answer any questions. The buffets they provided for our guests were NOT your usual hotel food. They worked with our group to accomodate us as the weather was typical Indiana....unusually cold for November. Thanks again Sheraton for a great visit to Indy even if it was for work.
November 21, 2014
Rated 1 out of 5 by Manju Never again.
My husband and I stayed in this hotel on 9/22/12 we arrived around midnight after spending an exhausting day of travel then a visit to ICU for a very sick family member and were looking forward to a good night sleep. While the bed was comfortable the heat did NOT work! We were so tired we turned on the heater, it was actually turned off, and crawled into bed. The room never warmed up. How can they expect people to be happy to stay with them again if they can't even provide heat?! Yeah we could have dragged our stuff back down to the lobby and checked out or into another room but we were too cold and exhausted to so we stayed under the blankets and passed out. Then this hotel had the audacity to charge $25 for us to park in their hotel parking garage! Did they bother to tell us upon check in that we would have to pay to park while staying there?? NO!!! Never will we stay there again, so much for 3 1/2 stars! Oh yeah I forgot I was not the only guest there that had no heat another couple was complaining as well.
September 24, 2012
Rated 1 out of 5 by TheDuke Pool is a filthy bathtub
This property is at the bottom of the Sheraton range. Hotel has a GREAT location but seems resigned to rest on that and make no effort to provide a Starwood quality experience. Check in was rude and one of the worst I have ever had. Other staff seemed completely disinterested and unconcerned with guests. We used a reward to upgrade to a suite to find it had OLD furniture that were torn and in a state of clear disrepair. The grill on the vent had an inch of dust on it. The swimming pool was simply disgusting. It was like a concrete bathtub (similar to a cement children's wading pool... albeit deep). We sat on the edge for a few moments until we noticed the thick film on top of the water and various clumps of spit floating around on top; it did not seem to have a filtration system as the water was stagnant and gross. AVOID this place until the management philosophy changes and a multi-million dollar renovation occurs. P.S. I love SPG and approaching lifetime Platinum status, this is one of the worst Starwood properties I have ever stayed at.
August 27, 2013
Rated 5 out of 5 by Rose19 What a nice hotel
We recently stayed at the Sheraton in Indy and it was a great place. We were welcomed by a nice staff at the check in and our room was awesome. The view of the city was incredible. I would definitely stay here again..
May 27, 2013
Rated 5 out of 5 by Paula Wonderful stay
Staff were great. Very helpful.
The only problem was when we first got to our room there was dirt on the carpet but it was cleaned up our next day..
May 28, 2013
Rated 5 out of 5 by Artto Arthur Timms
Nice place. Great staff. I had a few problems at check in but the staff went overboard to correct them. The responsiveness was excellent.
March 8, 2014
Rated 2 out of 5 by pistola Sheraton needs work
This could be a nice hotel if they put some money into it.hallways are dirty and
the pool could be nice if they had chairs and umbrellas
July 25, 2012
Rated 1 out of 5 by DRURS Ruining the brand
The hotel does not belong in the Starwoood group. We book expecting a certain a class or style. This is one of the worst in the group.
July 23, 2012
Rated 5 out of 5 by IPretired1 Great place to stay
Very pleased with my stay, especially the Club Room. The young lady that provided refreshments truly had a great customer focus. The buffet breakfast downstairs was also delicious. I have already share this with friends to encourage them to stay here when they are in town.
Hotel check-in staff was very friendly & had a customer focus. Will definitely return.
November 18, 2014
Rated 5 out of 5 by Judy54 Great Veiw of the Circle.
Had a Great stay. Was there durning the big snow and deep freeze. Room was warm and the veiw was Great.
January 26, 2014
Rated 2 out of 5 by Kunphan I did not feel like staying at the Sheraton
Did not feel like I was staying at the Sheraton. AC wan not working I had to move room at 12:00 at night.
May 7, 2012
Rated 2 out of 5 by susan178 Nice hotel BUT...
This visit was a real debacle and the staff was like the keystone cops trying to resolve the problems. There was a dried substance in a large blob next to bed and onto the beside chair and table. My television in the main room (I was in a suite) did not work. The smoke detector was right outside the bathroom that had no exhaust fan. The smoke detector would go off each time I took a shower. If I left the door open it would blare the entire time. If I closed the door, it would start blaring when I opened the door and continue for several minutes. When I inspected the smoke detector, I saw it was hanging from its wires. I assume a previous guest tried to knock it down to stop the noise. It was very irritating. In a subsequent stay in a suites, I noticed the same smoke detector position. I did not get blared because I passed on the shower. The dried substance issue was never resolved after numerous phone calls and inspection by the on-duty manager and housekeeping supervisor. The housekeeper cleaned the room at the direction of the supervisor but got up about 30% of the substance of the floor. I admit they did offer to change my room, but I was busy and did not want to hassle. I was only in the room to sleep and get ready for my busy day. They did comp me with dinner at their restaurant, which was a disappointing experience. The service was terrible and the food mediocre. I only had a salad and it took forever. The chicken was cold. I was glad that I was not paying. I would never go to that restaurant on my dime. I did return to the hotel 6 weeks later and had no issues. The club lounge is very nice and had a nice variety of appetizers. They did not give me access to the club lounge during the first visit though I was staying in a suite. That still is not clear to me. Sorry to ramble and I do not want to be seen as a whiner, but my June experience was so bad it is laughable.
August 13, 2014
Rated 2 out of 5 by Asatt87 Poor Customer Service
I took my boyfriend downtown for his 30th birthday on Nov 15, 2014 and we decided to stay at the Sheraton. We've stayed here before and enjoyed our past stays. We were very excited to be downtown but I had a very bad experience right off the bat with your customer service rep, Brittany. She was extremely rude to me. We had a debate over me getting free parking. The first thing she said to me was 'Parking will be $20.' I mentioned it was supposed to come free with the room. (Her manager did say there were notes in the reservation that stated I get free parking) She kept aruging with me stating that she could not find anything that gives me free parking. She was also aruging with the man working next to her telling her to just give me the free parking. My mom (Dawna Satter) works for Travel Leaders and worked with Joe Watson to get the room and free parking. I told her this but she was persistent that I was going to pay for parking. She swiped my debit card without telling me how much she was charging me. Did not tell me where to go or what room I was in. Did not say a word to me. I would not have Brittany dealing with customers anymore as she does not put customers first. I work at a place where customer experience is our main focus so when we go somewhere and get the opposite treatment from a hotel rep it is very disappointing. Believe it or not, just one representative being rude can take business away very fast.
November 18, 2014
Rated 2 out of 5 by Moby King suite
Was not up to par. Staff was rude, unwanting to help.
October 26, 2012
Rated 4 out of 5 by drhum Mrs
Although I diid not want to have my sheets and towels changed, I would have liked to have my coffe replenished. I drink coffee before bed and in the am. I did not have any for Wed night or thurs morning as I used those Tusday night and Wed Morning..
November 21, 2014
Rated 5 out of 5 by Jared80 Exceptional Service and Value
I chose Sheraton's Indianapolis City Centre Hotel as the base of operations for New Year's Eve for a group of 4. The staff at the Sheraton made our group feel very welcome. From accommodating our room requests to assisting with food orders, each individual with whom we interacted was friendly and sincere. I had some difficulty/confusion about my online reservation and I was amazed by how quickly and effectively the staff helped me create the perfect evening for my group.
The hotel has private parking which was a huge relief as downtown parking can be difficult and pricey. The lobby was very classy and I was greeted immediately. The view from our suite has to be the best the city has to offer. While some of the facilities and decor were a bit dated, it seemed as though improvements and updates were underway. The size of the suite was impressive. I wish we would have had more time to read lax there and enjoy the accommodations but New Year's plans wouldn't wait. We did not have time to enjoy the Alexander restaurant in the hotel but I have read wonderful reviews. I will be staying at this classy downtown hotel again!
P.S. The Sheraton has an exceptional snack room with a huge variety of munchies should you find yourself hungry after all restaurants have closed.
January 2, 2014
Rated 3 out of 5 by Blacklight Lack of response
I always travel with a black light and inspect the room prior to use. However, the room was not ready at the time of arrival. When I arrived later in the evening I checked the room with my black light. There was urine on the floor, on the toilet, and splashed on the back of the bathroom door. There was blood on the bed skirt. There was also dust buildup on the carpet along the baseboard. There were water soap/spots on the shower/bath walls.
When I notified the staff in the morning of the state of the room apologies were offered and promises made. When I returned that evening, the bed skirt had been replaced but the other issues remained.
September 18, 2013