Sheraton Arlington Hotel

  • 1500 Convention Center Drive
  • Arlington,
  • Texas
  • 76011
  • United States
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Guests must be 21 years or older with photo identification to reserve a room.

Rated 3.8 out of 5 by 399 reviewers.
Rated 3 out of 5 by Good Hotel Bad Internet Speed The hotel is nice and the staff is responsive but the internet speed is terrible and when I say terrible I mean at times dial up speeds. I'm told they know about the problem but it will take months to get it replaced. I had the same experience a couple a months ago so I am going to stay away from this hotel as much as possible until it is fixed. July 17, 2014
Rated 1 out of 5 by Unbelivable for a Sheraton Property This property was in disrepair, the ceiling above the shower was coming down. The chairs in the room were filthy. I have never in my lifetime seen a carpet in a hotel that was so soiled and dirty. The lobby smelled like very strong mildew. As a meeting professional that travels extensively I was pretty stunned that they have the Sheraton name. Won't be staying at this hotel again. July 15, 2014
Rated 5 out of 5 by Drury Family Reunion The hotel was great and the staff was very friendly and courteous. Since we had family coming in from Calif, Oregon, Florida as well as N.C., it was good to have such people on staff to meet and greet all of us. Special thanks to Mark Wilder for all his help in making our stay so pleasant. July 15, 2014
Rated 4 out of 5 by Beautiful hotel and pool We enjoyed our stay at the Sheraton Arlington. It was very close to Rangers stadium which was a huge plus, however we wish that the restaurant would have stayed open later after the ball game. The only thing open was the bar which was packed and service was very slow. Other than that we enjoyed our stay there. July 14, 2014
Rated 5 out of 5 by Recent business trip I am consistently impresssed with the staff. They are friendly, courteous, and helpful. The restaurant is very good. When I choose to eat in the hotel, I am assured of a delicious meal that is very nicely prepared. November 9, 2013
Rated 3 out of 5 by Property Meeds Help This property seems overwhelmed. They need more staff and more facilities. Fifteen chairs around the pool. One person working the market at breakfast. Ordered a frozen drink at the pool and it had chunks of ice in it as big as grapes. July 13, 2014
Rated 5 out of 5 by Great for ball game trip The rooms are very comfortable and pool is great! July 15, 2014
Rated 3 out of 5 by Clean facility, terrible restaurant service A clean facility with a clean pool. The weekend we were in town the hotel was sold out. One night eating in the only hotel restaurant, that was not full, the waiter initially was refusing to do seperate checks, telling one family that he would have to put in their order after he turned in the other orders because it was too difficult to do separate orders. Poor customer service. Another night when there was hardly anyone in the restaurant someone waited over 45 minutes for three take out items. The hotel was fine, just terrible meal experiences. July 1, 2014
Rated 5 out of 5 by This hotel was amazing Upon arrival we received a call to make sure everything was ok in the room and to see if we needed anything. The room was clean and the bed was so comfortable. We were on the club level and received excellent service. We liked the fact that this was a upscale hotel that allowed us to bring along our pet. It was both pet and kid friendly and in close proximity to shopping and dining. We will always use Sheraton for our home away from home. July 8, 2014
Rated 5 out of 5 by Perfect location Wonderful facility, would like to have a safe in the room, otherwise a wonderful experience! July 14, 2014
Rated 4 out of 5 by Club room Carla and Bethany were exceptional and made us feel very welcome and were very clean and germ free oriented July 13, 2014
Rated 3 out of 5 by Just cant ever get it 100% This hotel can just never get it 100% right. Its little things like a leaky tub and a nametag left on the floor, or opened lotions.. etc... Just doesn't pay attention to the details. And always loud people in the halls or rooms next to me, July 10, 2014
Rated 1 out of 5 by Stay anywhere else. The elevators seem to be in need of repair. They make very unseatling noises and are very jerky. I do realize that I am 6’4 just a guess but the ceiling in the bathroom was probably 6’6 to 6’8 at best I am glad I am not Closter phobic. During my shower the water would change tempters. We where suppose to receive 2 free cooks with our room which we did receive on checkout when we talked to the front desk. The real kicker was getting a copy of the bill for the room next to us and seeing that they had paid $100 less for their stay that night. December 27, 2011
Rated 5 out of 5 by Nice and Clean The hotel was clean and the people were very pleasant as always. July 11, 2014
Rated 4 out of 5 by A few issues Received incorrect info about transportation to AA training center, the room was ice cold. I called maint after it failed to warm up over 2 hours. They came and fixed it but I later realized the panel was left down (Over the shower) and called them back. had to wait to go to bed. The next morning, as I was preparing to leave, no hair dryer anywhere. Too late to call, I advised them on the way out. Its the "little things" that are why Starwood has dropped in my hotel of choice. The staff was friendly and apologetic, but its just not what I was hoping. February 13, 2014
Rated 4 out of 5 by Great Location; rooms vert small. Sheraton Arlington is situated within walking distance of Ranger Ballpark, our primary reason for staying at the Sheraton...and the room was reasonably priced for the location and convenience. The staff were wonderful, including Bell Service (Jerrod), Front Desk (Gina), Lounge, Dining Staff and Omelet Chef. The rooms were small compared to business hotels, WiFi must be paid for; transportation to the Ball Park for handicapped individuals is not available through the Sheraton, and lastly, our sink was stopped up (Gross!), and we requested twice that someone come to our room and unstop the sink...but unfortunately no one ever came. Still, I would stay there again, but only if I didn't have a handicapped individual with me. May 20, 2013
Rated 2 out of 5 by Great if you're going to Six Flags or the Stadiums Great hotel if you're going to Six Flags or the stadiums in Arlington, TX as they are all very close. Not so great if you're in town for business and in need of high-speed broadband access. Wifi signal on the 19th floor was barely useable, plugging in via ethernet provided constant connection, but not fast enough to support web conferencing/video. Bed wasn't as comfortable as the Westin beds and the rooms were dated in decor, but clean. Staff at the front desk and in the club lounge were responsive and helpful. June 29, 2014
Rated 5 out of 5 by Excellent Location We were within walking distance from the Texas Ranger's Stadium and good restaurants. It's also only a few minuets drive from the Cowboys stadium, Six Flags, Hurricane Harbor and other local attractions. May 16, 2014
Rated 5 out of 5 by Wonderful staff! I am writing to compliment the excellent service from Linda last Saturday. Due to a mixup about the free breakfast we had paid for, we ended up in the dining room when we were supposed to be on the 18th floor. Linda quickly took the matter to a supervisor and the problem was solved. Not only was she attentive to our predicament, but she made sure everything was served in a timely manner and courteously. Linda is a valuable employee and you are lucky to have her. April 16, 2014
Rated 1 out of 5 by Romantic Weekend I booked with the Sheraton becuase I had always heard good things. I wanted our weekend to be special since it was my boyfriends birthday. We could never get the temp in the room just right, it was either hot or cold. When I went to take a shower the fauset fell apart, the shower cutain rod almost fell on me. I had paid for a package deal where we were to get breakfast the next day. We did not make it in time because we were up more than half the night listen to a tapping noise that sounded like water dripping. We also had to put towels down at the bottom of the door that entered the room and the door that went into the room next to us due to the lights. When checking out I mentioned all of these things and all I got was I am sorry. March 13, 2013
Rated 2 out of 5 by Great location but needs improvements The location is great for rangers game, we walked to the game. When we arrived our room was not ready. We were on the 3rd floor, our view wasn't even to the outside, we had a view to the lobby, very disappointing. It would have been nice if they would have told us that. The carpet and furniture was very stained!! The bathroom was small. In the ceiling above the bathtub there was a hole where water was leaking. The sink was slow to drain. I think they have plumbing problems. The toilet seat was falling off. We really did expect more from a Sheraton. July 13, 2012
Rated 5 out of 5 by Staff member helped me out Before I could go to my big event, I had to get dressed. That's not unusual, but I couldn't manage it. There were buttons all the way up the back, some of which I couldn't reach. A very kind staff member working in a room on my hall took time out to help me. July 5, 2014
Rated 1 out of 5 by Not A Good Experience 1. Lights – one of the lights did not work in the room 2. The room was dirty and curtain did not fully close - I had to pull it up to make it do so. The curtain was filthy 3. Sprinkler system cover was missing from the sprinkler in bathroom 4. Bathroom: The door would get stuck if you closed it. The shower/bath drained very slow and one had to flush four to five times to get the toilet to work…might even have some mold issues 5. Internet access – It was not available in the room – I called the tech support number several times and was told the hotel had to reset the routers and had been called to do so but never did. 6. Biggest Issue – Noise – There were kids screaming and running up and down the hall all hours of the night. I got very little rest. June 24, 2013
Rated 5 out of 5 by Friendly Staff, Great Location This is the third time we have stayed at the Sheraton Arlington - not because we are sports fans, but because we come to visit family in the DFW area and participate in tourist activities. The staff is friendly and accommodating. We had access to the Club Lounge and enjoyed the breakfast and evening appetizers. Check the hours and policies when you arrive so there are no surprises. We witnessed a couple angry guests who arrived to the lounge late (by 20-45 min) and yelled at the unfortunate staff who clearly do not set the policies. March 24, 2013
Rated 5 out of 5 by Best manager I was very pleased with the hotel. I am a youth minister and arrived with 26 kids. Needless to say, I had my hands full. I book 6 rooms and had not problem at the front desk. Being we had some many teenagers we required more bathroom commendations towels, TP, etc... the mangers and staff was very helpful and meet all of our needs. However, there was one individual that stood out among the rest Kelee is all I know her by but she went the extra mile for us always wearing a smile. thanks you for all your help Kelee. January 23, 2014
Rated 5 out of 5 by Yankee Followers Each year my wife, two girls and I visit a location that the NY Yankees are playing on the road. This year we choose Arlington Texas and stayed, for a week, at the Arlington Sheraton. The Sheraton is located within walking distance to the ballpark, in fact, each morning I took a stroll around the ballpark as a morning ritual. We loved our stay, the staff was great and my daughters loved the pool, including the movies at night, along with the hot tub. If we ever return to Arlington, we will most definitely stay there again. July 28, 2013
Rated 1 out of 5 by This is a terrible hotel! Guest Room was converted and overlooked a busy atrium with no tint on room windows so passers by looked up a waved to you in your room. Could not regulate temperature properly and could tell it was not supposed to be a guest room because it was only room where the door opened out. Manager said he would get back to us and never called back. Iron did not work and the hotel van that was supposed to pick us up and take us back to the hotel was a no show. Food is way over priced for quality and they even managed to mess up a breakfast order with pork sausage instead of turkey. Even the equipment in the fitness center and the soda machines on the floors did not work properly. Only positive is walking distance to stadium buit it's not worth if given the very poor service! December 19, 2012
Rated 2 out of 5 by This hotel was significant disappointment I typically hold a high opinion of SPG hotels and look forward to a stay. I took my family to this hotel and was disappointed for many reasons: - Noise: Very loud music after 10pm - Pool area: no towels, no staff, pool and hot tub were dirty, chairs were broken - Wireless internet and Sheraton Link did not work - Dirty: Trash and unkept hallways, floors - Staff: No conceirge available to answer questions June 30, 2014
Rated 5 out of 5 by Enjoyable, Comfortable Stay We stayed two nights at this location. Although close to the airport, we did not hear any noise. The staff was extremely friendly and helpful. The lobby and the rooms are beautiful. Our room was large, with a king bed, a sofa, extra comfortable chair, a desk and a table with a flat-screen TV. The only drawback was there was no dresser. It was an ADA (handicap accessible) room (although we did not ask for one or need it). There were two small drawers in the table that held the TV. It was not enough to unpack out clothes. However, we did not ask for a room change (although I'm sure they would have given it to us). The location of this hotel is prime in the summer season. It is across from Six Flags and down the street from Cowboy Stadium. We definitely would stay here again. February 13, 2013
Rated 5 out of 5 by Nice Hotel I was pleased with the hotel and the room - I was upgraded to a corner room so I got an extra bit of space with a wet bar and fridge which was nice. Very pleased that I could grab a pizza in the lobby pizza hut. Staff were very friendly. Three small issues- shower stall was a little worn around the roof access panel, the chair would not stay up (kept sinking to lowest height) and there was no option to heat the room (it was a cold night). None of these were critical. Overall a nice hotel worth a visit. February 17, 2013
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