Rated 4 out of 5 by wa23 Club room
Carla and Bethany were exceptional and made us feel very welcome and were very clean and germ free oriented
July 13, 2014
Rated 5 out of 5 by Kingming71 This hotel was amazing
Upon arrival we received a call to make sure everything was ok in the room and to see if we needed anything. The room was clean and the bed was so comfortable. We were on the club level and received excellent service. We liked the fact that this was a upscale hotel that allowed us to bring along our pet. It was both pet and kid friendly and in close proximity to shopping and dining. We will always use Sheraton for our home away from home.
July 8, 2014
Rated 3 out of 5 by trip100 Clean facility, terrible restaurant service
A clean facility with a clean pool. The weekend we were in town the hotel was sold out. One night eating in the only hotel restaurant, that was not full, the waiter initially was refusing to do seperate checks, telling one family that he would have to put in their order after he turned in the other orders because it was too difficult to do separate orders. Poor customer service. Another night when there was hardly anyone in the restaurant someone waited over 45 minutes for three take out items. The hotel was fine, just terrible meal experiences.
July 1, 2014
Rated 3 out of 5 by caroline917 Just cant ever get it 100%
This hotel can just never get it 100% right. Its little things like a leaky tub and a nametag left on the floor, or opened lotions.. etc... Just doesn't pay attention to the details. And always loud people in the halls or rooms next to me,
July 10, 2014
Rated 5 out of 5 by Pd894 Nice and Clean
The hotel was clean and the people were very pleasant as always.
July 11, 2014
Rated 1 out of 5 by Lastvisit Last visit
This will be our last visit to Sheraton Arlington. We tried to check into room at 2:30 and were told that room was not ready but would be soon. Did not get checked into room until 5:00!!! The whole time we waited with dozens of others we were never offered a water, a discount, a coupon for food, nothing..... The management was obviously overwhelmed did not know what to do. It was a disaster! Missed part of the concert that we were in town to see!!!!
June 13, 2012
Rated 2 out of 5 by Marc0673 Great if you're going to Six Flags or the Stadiums
Great hotel if you're going to Six Flags or the stadiums in Arlington, TX as they are all very close. Not so great if you're in town for business and in need of high-speed broadband access. Wifi signal on the 19th floor was barely useable, plugging in via ethernet provided constant connection, but not fast enough to support web conferencing/video. Bed wasn't as comfortable as the Westin beds and the rooms were dated in decor, but clean. Staff at the front desk and in the club lounge were responsive and helpful.
June 29, 2014
Rated 5 out of 5 by Kim08 Staff member helped me out
Before I could go to my big event, I had to
get dressed. That's not unusual, but I couldn't manage it. There were buttons all the way up the back, some of which I couldn't reach. A very kind staff member working in a room on my hall took time out to help me.
July 5, 2014
Rated 5 out of 5 by Jacklyn Recent business trip
I am consistently impresssed with the staff. They are friendly, courteous, and helpful. The restaurant is very good. When I choose to eat in the hotel, I am assured of a delicious meal that is very nicely prepared.
November 9, 2013
Rated 2 out of 5 by Dan6 This hotel was significant disappointment
I typically hold a high opinion of SPG hotels and look forward to a stay. I took my family to this hotel and was disappointed for many reasons:
- Noise: Very loud music after 10pm
- Pool area: no towels, no staff, pool and hot tub were dirty, chairs were broken
- Wireless internet and Sheraton Link did not work
- Dirty: Trash and unkept hallways, floors
- Staff: No conceirge available to answer questions
June 30, 2014
Rated 4 out of 5 by Billyboyd A favorite.
Locale and kids pool are great
July 3, 2014
Rated 5 out of 5 by Justmyopinion40 Excellent Location
We were within walking distance from the Texas Ranger's Stadium and good restaurants. It's also only a few minuets drive from the Cowboys stadium, Six Flags, Hurricane Harbor and other local attractions.
May 16, 2014
Rated 1 out of 5 by jdbrooks The worst six days ever
This is the worst experience in a motel I have ever had.
July 2, 2014
Rated 1 out of 5 by Manju Stay anywhere else.
The elevators seem to be in need of repair. They make very unseatling noises and are very jerky. I do realize that I am 6’4 just a guess but the ceiling in the bathroom was probably 6’6 to 6’8 at best I am glad I am not Closter phobic. During my shower the water would change tempters. We where suppose to receive 2 free cooks with our room which we did receive on checkout when we talked to the front desk. The real kicker was getting a copy of the bill for the room next to us and seeing that they had paid $100 less for their stay that night.
December 27, 2011
Rated 5 out of 5 by Stella60 Wonderful staff!
I am writing to compliment the excellent service from Linda last Saturday. Due to a mixup about the free breakfast we had paid for, we ended up in the dining room when we were supposed to be on the 18th floor. Linda quickly took the matter to a supervisor and the problem was solved.
Not only was she attentive to our predicament, but she made sure everything was served in a timely manner and courteously. Linda is a valuable employee and you are lucky to have her.
April 16, 2014
Rated 4 out of 5 by caroline917 A few issues
Received incorrect info about transportation to AA training center, the room was ice cold. I called maint after it failed to warm up over 2 hours. They came and fixed it but I later realized the panel was left down (Over the shower) and called them back. had to wait to go to bed. The next morning, as I was preparing to leave, no hair dryer anywhere. Too late to call, I advised them on the way out. Its the "little things" that are why Starwood has dropped in my hotel of choice. The staff was friendly and apologetic, but its just not what I was hoping.
February 13, 2014
Rated 4 out of 5 by RangerFan48 Great Location; rooms vert small.
Sheraton Arlington is situated within walking distance of Ranger Ballpark, our primary reason for staying at the Sheraton...and the room was reasonably priced for the location and convenience. The staff were wonderful, including Bell Service (Jerrod), Front Desk (Gina), Lounge, Dining Staff and Omelet Chef. The rooms were small compared to business hotels, WiFi must be paid for; transportation to the Ball Park for handicapped individuals is not available through the Sheraton, and lastly, our sink was stopped up (Gross!), and we requested twice that someone come to our room and unstop the sink...but unfortunately no one ever came. Still, I would stay there again, but only if I didn't have a handicapped individual with me.
May 20, 2013
Rated 3 out of 5 by LDUNN Dance weekend
Staff was accomodating to our needs. Bathroom too small, bedding was great.
June 30, 2014
Rated 1 out of 5 by Samantha Romantic Weekend
I booked with the Sheraton becuase I had always heard good things. I wanted our weekend to be special since it was my boyfriends birthday. We could never get the temp in the room just right, it was either hot or cold. When I went to take a shower the fauset fell apart, the shower cutain rod almost fell on me. I had paid for a package deal where we were to get breakfast the next day. We did not make it in time because we were up more than half the night listen to a tapping noise that sounded like water dripping. We also had to put towels down at the bottom of the door that entered the room and the door that went into the room next to us due to the lights. When checking out I mentioned all of these things and all I got was I am sorry.
March 13, 2013
Rated 2 out of 5 by Ranger76 Great location but needs improvements
The location is great for rangers game, we walked to the game. When we arrived our room was not ready. We were on the 3rd floor, our view wasn't even to the outside, we had a view to the lobby, very disappointing. It would have been nice if they would have told us that. The carpet and furniture was very stained!! The bathroom was small. In the ceiling above the bathtub there was a hole where water was leaking. The sink was slow to drain. I think they have plumbing problems. The toilet seat was falling off. We really did expect more from a Sheraton.
July 13, 2012
Rated 3 out of 5 by DanceDad Unacceptable Food and Beverage Service
My family and I stayed at the Sheraton Arlington as part of a National Competitive Dance competition in the adjacent convention center. During our stay we utilized the snack bar, room service, valet parking, the snack bar and the fitness center.
On Night 6 my family was absolutely wiped out and decided to stay at the hotel and use the in house dining facility and sit at a table and dine together. My 7 year old decided she would like to order the same thing she had ordered from room service on a prior evening, which was actually breakfast of fruit, oatmeal, bacon and hasbrowns. We were informed by staff (Tiffany) that breakfast would be no problem. When waited on by our waiter (Ashley) we ordered the breakfast for our daughter and he said he had never had anyone order breakfast in all the years he worked at the hotel, nobody had ever ordered breakfast for dinner. We also informed him we had checked with the hostess before ordering and were informed it would be fine. Ashley returned to our table and told us that breakfast was not possible. We told him we could order it from room service and he said "That is your choice". He was absolutely rude in his approach to a family who had not been rude or demanding and has spent an inordinant amount of money this week in the hotel.
June 28, 2014
Rated 1 out of 5 by Travler007 Not A Good Experience
1. Lights – one of the lights did not work in the room
2. The room was dirty and curtain did not fully close - I had to pull it up to make it do so. The curtain was filthy
3. Sprinkler system cover was missing from the sprinkler in bathroom
4. Bathroom: The door would get stuck if you closed it. The shower/bath drained very slow and one had to flush four to five times to get the toilet to work…might even have some mold issues
5. Internet access – It was not available in the room – I called the tech support number several times and was told the hotel had to reset the routers and had been called to do so but never did.
6. Biggest Issue – Noise – There were kids screaming and running up and down the hall all hours of the night. I got very little rest.
June 24, 2013
Rated 5 out of 5 by MMOTB Friendly Staff, Great Location
This is the third time we have stayed at the Sheraton Arlington - not because we are sports fans, but because we come to visit family in the DFW area and participate in tourist activities. The staff is friendly and accommodating. We had access to the Club Lounge and enjoyed the breakfast and evening appetizers. Check the hours and policies when you arrive so there are no surprises. We witnessed a couple angry guests who arrived to the lounge late (by 20-45 min) and yelled at the unfortunate staff who clearly do not set the policies.
March 24, 2013
Rated 3 out of 5 by tmb471 This hotel is understaffed
We checked in Monday for a five night stay because we were part of a convention next door at the convention center. Upon arriving, there were no valet staff or bellman available to assist me. It would not have been a problem, but for the fact I was traveling with my two young daughters and could have used a little help. After checking in, there was still no bellman or valet, and it wasn't an extremely busy check in time. Our room was fine until we actually went to bed. One of the mattresses was so old, the springs creaked every time I rolled over. The other bed was a little better but not acceptable for a hotel in this category. The main problem that seemed consistent throughout our stay, however, was there were not enough staff, which caused long waits at the to-go coffee shop, restaurant, and bar. The waits were not isolated - they were every single day. Making things worse, once I was waited on, the staff were not very friendly but I will attribute this to their stress level from the long lines. One night I chose to eat with my children at the hotel restaurant because it was late and I needed to put them bed. This was a huge mistake, as it took over two hours to get our food and check. Then my check was incorrect but it was too much of a hassle to wait to fix it. Even a simple task of calling guest services was a hassle because I usually had to call more than once to get someone to answer so I could place a wake up call. It was not one huge problem with this hotel, rather lots of little things that made our stay less than desirable. I realize the hotel was at capacity but it should also have been staffed accordingly. This is our second year staying at this property for this convention and it was also understaffed last year, but not to the extreme that it was this year. I also do not think it is fair that the hotel allows Rangers fan psych to park in its lots, thereby taking up all hotel parking and forcing guests to pay to valet park their car. This happened to me twice.
June 30, 2014
Rated 5 out of 5 by JackR Arlington Sheraton
As always the Arlington Sheraton provided a home away from home experience with excellent service, great room accommodations, friendly staff and overall a very pleasant experience.
June 26, 2014
Rated 5 out of 5 by jjinpine Best manager
I was very pleased with the hotel. I am a youth minister and arrived with 26 kids. Needless to say, I had my hands full. I book 6 rooms and had not problem at the front desk. Being we had some many teenagers we required more bathroom commendations towels, TP, etc... the mangers and staff was very helpful and meet all of our needs. However, there was one individual that stood out among the rest Kelee is all I know her by but she went the extra mile for us always wearing a smile. thanks you for all your help Kelee.
January 23, 2014
Rated 5 out of 5 by John183 Yankee Followers
Each year my wife, two girls and I visit a location that the NY Yankees are playing on the road. This year we choose Arlington Texas and stayed, for a week, at the Arlington Sheraton. The Sheraton is located within walking distance to the ballpark, in fact, each morning I took a stroll around the ballpark as a morning ritual. We loved our stay, the staff was great and my daughters loved the pool, including the movies at night, along with the hot tub. If we ever return to Arlington, we will most definitely stay there again.
July 28, 2013
Rated 1 out of 5 by CowboyFan1 This is a terrible hotel!
Guest Room was converted and overlooked a busy atrium with no tint on room windows so passers by looked up a waved to you in your room. Could not regulate temperature properly and could tell it was not supposed to be a guest room because it was only room where the door opened out. Manager said he would get back to us and never called back. Iron did not work and the hotel van that was supposed to pick us up and take us back to the hotel was a no show. Food is way over priced for quality and they even managed to mess up a breakfast order with pork sausage instead of turkey. Even the equipment in the fitness center and the soda machines on the floors did not work properly. Only positive is walking distance to stadium buit it's not worth if given the very poor service!
December 19, 2012
Rated 5 out of 5 by ckm1900 Enjoyable, Comfortable Stay
We stayed two nights at this location. Although close to the airport, we did not hear any noise. The staff was extremely friendly and helpful. The lobby and the rooms are beautiful. Our room was large, with a king bed, a sofa, extra comfortable chair, a desk and a table with a flat-screen TV. The only drawback was there was no dresser. It was an ADA (handicap accessible) room (although we did not ask for one or need it). There were two small drawers in the table that held the TV. It was not enough to unpack out clothes. However, we did not ask for a room change (although I'm sure they would have given it to us).
The location of this hotel is prime in the summer season. It is across from Six Flags and down the street from Cowboy Stadium. We definitely would stay here again.
February 13, 2013
Rated 5 out of 5 by paladin3 Nice Hotel
I was pleased with the hotel and the room - I was upgraded to a corner room so I got an extra bit of space with a wet bar and fridge which was nice. Very pleased that I could grab a pizza in the lobby pizza hut. Staff were very friendly. Three small issues- shower stall was a little worn around the roof access panel, the chair would not stay up (kept sinking to lowest height) and there was no option to heat the room (it was a cold night). None of these were critical. Overall a nice hotel worth a visit.
February 17, 2013