Rated 3 out of 5 by Chika lower than previous experiences
I have stayed at this hotel MANY times in the past but this visit was less than desireable. starting with my check in process where I was put in a king room with on eof my trainees after I'd spent almost an hour trying to check in. then they asked my trainee to move to a double room in order to accommodate a 2nd trainee. the process was less than desireable and leaves me to wonder how difficult it really is to book 2 rooms, one as a king, the other one a a double
July 28, 2014
Rated 2 out of 5 by Milo123 Non-Standard Hotel
This hotel is an aged and non-standard property. The hotel is split into three distinct sections, the guest rooms are in two towers - the main guest room tower is located access a busy road from the lobby and restaurants, which makes it very disjointed and difficult to access.
My tower guest room was described to me as an "upgraded king room" however it was actually very small (1/2 the size of normal guest room). The furnishing are old and oddly laid out. There is no dresser (a few drawers in the closet - the closet doors are falling off). The washrooms are VERY small. The AC is bad, the windows don't open either. My room was always serviced very late in the afternoon - the amenities are lower quality.
The location is great - directly on the 16th street mall. There are many homeless and street people around this hotel - makes one feel unsafe for sure.
The elevators are extremely slow and inadequate. Everyday there were big lineups at the elevator (in both buildings)
For the price, this hotel is poor value.
July 30, 2014
Rated 4 out of 5 by James150 Not quite ready for SPG Gold
Checked in, was given a normal room. Went to the room, no water. Went to the desk and someone went into the back room after telling me that there should have been two bottles of complimentary water in my room and then gave me a single bottle. As I chose the green option (which btw, the coupon was delivered the morning of my departure) no one ever came to bring any more water. The room was very cold and even leaving the thermostat on 75 it never got above 72 in the room. The staff were OK, but do not really make you feel that you should be there.
July 23, 2014
Rated 5 out of 5 by Nancymoneydiva Bellman went above and beyond.
My rental car was parked in a tight spot and I couldn't get out of the garage. I asked a bellman (Partrick?) for help. He hopped in and inched it forward and in reverse -took twenty minutes but he did it.
Great service all around but especially from your new bellman.
Great location and great service! Highly recommend this hotel.
July 27, 2014
Rated 1 out of 5 by Flog The Dump in Denver
$200 a night for room that looks like it should rent by the hour. I always use conferences to show my product to advantage, I hope Starwood isn't doing the same here.Totally dissatisfied.
July 28, 2014
Rated 5 out of 5 by RMontgomery This hotel has great features
The meeting facilites and food were extremely good and well prepared. No issues whatsoever the satff was extermely helpful.
July 28, 2014
Rated 4 out of 5 by fam1 Loved it!!!!
So convenient and a really beautiful property. We loved our time there!
July 28, 2014
Rated 1 out of 5 Totoal run down hotel and lingo staff
Totoal run down hotel and lingo staff
July 28, 2014
Rated 3 out of 5 by SusanDeV Disappointing Customer Service!
Many things about our stay were disappointing.....our room was not serviced and I had to call at 3pm....I told them to service it after 4:30 as we were getting ready to go to a wedding. Room service showed up at 4:00! The flavord water in the lobby is GREAT, if only there were cups! Breakfast Sunday morning was a disappointment....there were no hash browns for 30 minutes, there was never a time where all the food options were available...it was pathetic!
July 1, 2014
Rated 4 out of 5 by DrPR Great location
Sheraton Denver Downtown is conveniently located on the 16th Street Mall. Can walk to all the great restaurants nearby for breakfast, lunch, and dinner.
The Club Lounge had limited hot food (only oatmeal), so I ended up eating out for breakfast. The bathroom was very small, especially for a suite.
The staff was great, especially at the check-in and check-out counter. Special thanks to Eliot for all his help! He took good care of us at check-in and check-out.
October 29, 2013
Rated 4 out of 5 by EdFromFallsChurch Good stay, despite awkward room
Perfect location, just a short walk to the State Capitol, Denver Art Museum, Colorado History Center, and many more cultural attractions. The free public bus service ("Free Mall Ride") stops in front of the hotel and offers service all along the 16th Street Mall. We stayed in the older part of the hotel, which is enormous. Clean and quiet, it is connected to the newer part of the hotel, which is where the main lobby is located, by an underground complex of conference and meeting rooms, and by an enclosed above ground walkway. Of course, at street level, guests can simply walk from one building to the other. The main lobby hosts several bars and restaurants, to include a "Peets" coffee shop, all of which we sampled and were superb. Our only issue with the hotel is that we were given a handicap-accessible room which has a predictably awkward layout for people who are not handicapped. As an example, the room doesn't have a dresser, instead there are small movable boxes used to store clothes, and what appeared to be a wooden cabinet intended to hold a refrigerator was instead filled with these small boxes for clothes and personal items. As an "SPG Member" I'm sure my account doesn't say that I'm handicapped, so I have no idea why the young lady at the front desk stuck us with this strange room.
July 27, 2014
Rated 5 out of 5 by Pabb Kids loved it
The kids loved the location for their first visit to Downtown Denver. It is a great location for walking. We also had lots of fun at the pool.
July 26, 2014
Rated 3 out of 5 by Traveller236 Not what I expected
Hotel needs a facelift - rooms haven't been updated in a long time and a/c blew constantly and never seemed to cool the room or remove the humidity. Overall, some good preventive maintenance and room refurbishment would go a long way.
July 25, 2014
Rated 1 out of 5 by frustratedtraveler45 Poor guest service - run down hotel
I stayed at this hotel for one night and was not only disappointed in my stay but also disappointed in the treatment I received after my stay. My tub backed up at 11:00 p.m. and when I called the front desk for assistance, I was told engineering would be coming to my room to check out the problem. After waiting 50 minutes for someone to come, I called the front desk back and was treated poorly and was not given an apology for the lack of someone not coming to my room after waiting 50 minutes. I was reluctantly given a different room for the night but not offered any help in my move, which consisted of making two trips to a different floor at midnight. I finally got settled into my new room but not before noticing a very strong musty smell in the room and the A/C didn't seem to work property. At this point I didn't care because I was tired. At checkout I explained the situation and was given an apology but that was about it - no offer to compensate me for my problems. The hotel was contacted again after my stay and was told nothing could be done for me. So I sit here with a poor taste in my mouth about this hotel.
And there is no way this is a 4 star hotel from the way I was treated or by the appearance. The door in my bathroom was kicked in and instead of repairing the problem, they simply painted over the problem. The wallpaper in the hallway was also repaired but with masking tape - not even tried to repair it correctly. Dogs are allowed in the hotel and makes for a very loud evening if you are next to one barking when you are trying to sleep. I would not recommend this hotel to anyone at anytime.
July 21, 2014
Rated 4 out of 5 by lbarnett114 SPG Recognition
Staff acknowledged my SPG gold status and made offer of late check out. I usually stay at Westin properties when I travel on business and the staff usually offers star point or some other "extra" in lieu of star points....maybe that is a Westin thing??
July 18, 2014
Rated 5 out of 5 by Sammoh Class
Sheraton employees make a Sheraton worthy of it's name and reputation. I fortunately ran into three of the folks that definately made the Sheraton Downtown stylish. In order of my meeting them (all were equally 5 star), Laura bodell, Octavio Morgan and Matt Trewin. More than thanks is necessary, but this is all I can do. Thanks to them, Sheraton, starwood and the HR dept.
May 10, 2014
Rated 4 out of 5 by NEAdelegate First, the staff was awesome.
First, the staff was awesome. The hotel was very full due to having over 10,000 educators in town but the staff always tried to do their best to take care of issues in a friendly and professional manner. The big issue was the reoccurring problems with the elevators in the Tower building. It is difficult to move a lot of people in a short period of time anyway and when only half of the elevators were working at time, it was a very lengthy wait to get up or down.
A big shoutout to the staff for bringing around water and treats to people in line during registration.
July 8, 2014
Rated 4 out of 5 by ws1022 nice location-nice food
In Denver,at check-in, a woman at the front desk named 'Yoko' should get your international employee of the year! She went above and beyond! We had a suite and the room itself was very roomy, but about that bathroom?!? It was so TINY and OUTDATED! Such a wonderful hotel, and our experience was "brought down" because of that bathroom! All the hotel employees that we dealt with were excellent, but YOKO was special! Thank You, Wayne Shaw
July 14, 2014
Rated 2 out of 5 by DavidAC Needs Refresh
Hotel is outdated and rooms are tired. Overpriced.
July 19, 2014
Rated 3 out of 5 by tomtark Servcie cleaning was poor
One day we had to wait until 5:30 for cleaning. Another day we did not receive any towels. The television did not work when we arrived.
July 18, 2014
Rated 5 out of 5 by SAnderson30 Excellent Staff, Great Amenities and Prime location
This hotel is quite large, so I did get lost several times. However, the staff was more than helpful with helping me find my way every time. I arrived at 5am the day after my anticipated arrival sue to 26 hours of flying nightmares due to airline issues, weather, etc. I was so exhausted when arriving and the staff was more than accommodating. They upgraded my room to a suite and gave me an encouraging smile that my nightmare of a trip was going to get so much better staying at The Sheraton. I highly recommend this hotel to anyone coming to Denver. It is right in the heart of Downtown Denver, with dining, shopping and entertainment in walking distance.
June 23, 2014
Rated 5 out of 5 by BlueeyesSalem97301 Great hotel and staff
Stayed here for 2 weeks for a convention. The staff really went above and beyond to accommodate my every need.
July 17, 2014
Rated 4 out of 5 by TonyP17 In Denver for the NEA
The hotel's location is great. There is the 16th street mall where you can find shops and restaurants to meet all needs. There is FREE bus service that takes you up and down the mall.
The hotel is clean, and the staff is nice. Be prepared, it's a very large hotel. I stayed in the main building, but it was a long walk to my room from the elevator. Also, because NEA bused 40-50 to the hotel at the conclusion of our meeting, there was a long wait for the elevators. Just beware if there is a large convention in town.
I also took advantage of the choice program, where I chose not to have my room cleaned by house keeping for 4 of my 5 nights. You can earn a $5 food credit or 500 SPG points for each night you do not have your room cleaned. I chose the points.
July 8, 2014
Rated 4 out of 5 by arsenaltracy Very comforatble stay
I was in Denver for work for the week at the convention center. The hotel is in a great location with plenty of of things to do. The hotel has a great selection of food and drinks. The rooms are kept clean and the beds are very comfortable. When returning to the hotel, the doors were always held open for me and I was always pleasantly greeted by the staff.
July 14, 2014
Rated 5 out of 5 by Genia2014 This hotel was great.
The service at this hotel was above my expectations.
July 16, 2014
Rated 1 out of 5 by tmdudley Poor Housekeeping
Nice hotel but there were dirty towels in my room when I arrived and my trash was not pulled for three days until I called for service. I had to call housekeeping when my room mate moved to another room to bring new towels and reset room. I was not impressed when my stay was 10 days for the NEA convention. Once I called to complain the service improved. :(
July 13, 2014
Rated 5 out of 5 by Gloglo Splendid Hotel - location terrific, amenities great, food fabulous
This Sheraton Hotel is fantastic. The staff understand and display fabulous customer care in everything that they do and how they act.
July 15, 2014
Rated 5 out of 5 by Photomom Recognition Specialist
My room was perfect and convenient for the conference I attended and worked as staff. I LOVED the program you guys have of staying green and giving the $5.00 voucher for 'no service'. NO one needs someone to make their bed everyday.
July 14, 2014
Rated 2 out of 5 by jaxzin1327 What a series of unfortunate events!
We were moved to another room due to HVAC problems and put our bags in the new room, only to return from dinner to find they had been taken to storage. We awoke the next day to find no bath towels in the new room either. We spent a lot of time waiting at the desk or in our room for new keys/new room assignment/our luggage to be returned and towels among other things. It appears that the staff didn't communicate well with each other regarding what was going on with us. We never received the phone call promised when a new room was available and had to spend a lot of time trying to get one when we were supposed to be going to dinner. Then the other events occurred causing our luggage to be brought back to us after midnight and we arose the next morning unable to shower without having to call and wait for towels.
July 8, 2014
Rated 5 out of 5 by Seif amazing gym and features
outstanding gym and room great area in the heart of the city near great dining and shopping
July 14, 2014