Rated 4 out of 5 by morgan91 Sheraton Denver Downtown
We stayed here for 7 nights and want to say that our welcome by Jeremy in Valet and Angel made us feel like the most VIP persons during a very busy checkin time. We cannot say enough about the two of them. Our only complaint, we stayed on the club level and the bathrooms were no bigger than our water closets at home. They are tiny but just seeing Angel and Jeremy each and every day made it a great experience. They went above and beyond.
July 20, 2014
Rated 4 out of 5 by jn1953 Good location
hotel is in a great location, within walking distance of many restaurants and shops. Good transportation by trolley if needed.
August 18, 2014
Rated 2 out of 5 by TomQ Room small and A/C not working
Very small room and the A/C would not shut off despite being checked by maintenance...
Gym was very large and very nice.
July 23, 2014
Rated 5 out of 5 by Deborah17 Great food and beverage!
Loved the resturants and Pool. Also appreciated JC Jaun Detwiler the
Night Auditor at the Sheraton Denver Downtown Hotel. we were very late checking in due to travel and were really tired. He made it so much better for a tired traveler!
July 21, 2014
Rated 3 out of 5 by Aji165 location
Hotel is in a convenient location but the room was too small too many furnitures. Room service needs work and staff needs training. When asked for morning breakfast, told it will take over an hour and thirty minutes, really......terrible. But I might still stay here only be'se of the location.
July 19, 2014
Rated 5 out of 5 by Dbox Fabulous
Very nice! Close to a lot of restaurants and shopping. Restaurant at hotel was very good also and the full service bar was also very nice. Hotel staff very friendly.
August 15, 2014
Rated 1 out of 5 by kvbb Billed for 2 nights after I checked out
I stayed at this hotel for two nights (July 29-30) and checked out on July 30th which at that time I got a receipt showing that I paid for two nights. A couple of weeks later while reviewing my credit card statement I noticed that this hotel billed me for two additional days August 1st and August 2nd even though I had already checked out. When I called to get this issue resolved I could not talk to a live person but kept getting a message that the business hours were from 8AM to 5 PM Monday-Friday even though I was calling during that time. I finally got someone to call me back and supposedly they told me this was an error and they would take care of it. At this time I am waiting to see if the charges are reversed on my credit card statement.
I have stayed at many of hotels over the years but I have never been charged for additional nights after I checked out. It seems that the hotel was hoping that I would not catch the extra charges on my credit card since the reversed it right away after I contacted them. I do not think that I will be staying at this hotel or any Sheraton hotels anytime soon even though they are a preferred provider for my company.
August 14, 2014
Rated 3 out of 5 by Frequenter81 Good SPG, but could be better
The Sheraton is well placed in Denver! Some rooms are older and worn compared to SPG sister (Westin) down the street. I wouldn't consider this hotel to be on the same SPG level as the Westin. That said, the staff is ALWAYS wonderful, the rooms are clean and comfortable, and everything is expedited when needing to be taken care of. Valet has become more costly in the past year, but it's worth it while being downtown. Very close to Coors Field and Pepsi Center (walking distance).
August 8, 2014
Rated 3 out of 5 by BigFamily8 Time for improvements
I've said it before and now I think I'll wait for a renovation before I stay here again. The beds are too worn and my back hurts a lot when I stay here. The carpets and sofa are tried. The vent for the a/c in the room was so very loaded with dust I was concerned for the air quality in the room. I will only recommend this hotel with disclosure...
August 11, 2014
Rated 5 out of 5 by Wingman Kapell/Baugh wedding
I was a guest in your hotel last week to attend a wedding and assist Vicki Adams, the groom's mother, with flowers for the rehearsal dinner, fruit and veggie trays and beverages for the reception and anything we needed pertaining to the event. Jon Baugh told us that he had met with Carson who would be our contact. I called him as soon as we checked in and he came to the lobby immediately. Once he understood what we needed he realized we needed more than a standard room. He upgraded Vicki to a suite on the 11th floor and relocated me to the same floor as well as the use of a luggage cart to transport supplies, a small refrigerator for the suite, big tub of ice, assistance with our room cards,and tools to use on the flowers due to weather He was absolutely fabulous in meeting all our needs the entire weekend. He even gave us the use of a full size refrigerator off the lobby to hold our fruit, veggie trays and beverages for the reception. Oh yes, he loaned us some beautiful trays to use too! It was so clear that Carson knows exactly the meaning of "customer service". He went above and beyond anything we expected and made us feel like we were just as important as the Seahawks! He was so polite, professional and just a delight to work with. Vicki and I both thought of Carson as our "Guardian Angel". We sang his praises to Jon and Bri for choosing your hotel. Thanks for everything, Carson!!
August 13, 2014
Rated 4 out of 5 by Busybody Really a nice place to stay
The hotel and it's facilities are really great. Business meeting rooms and service staff were really great, clean and well kept. The hotel staff was really great and helped answer any questions I may have had.
August 11, 2014
Rated 5 out of 5 by Bab4 Great Location
Great Location for food, shopping, tourism. Clean and Comfortable Rooms. Good food within hotel.
August 11, 2014
Rated 2 out of 5 by disappointedindenver Disappointed beyond belief
When we checked in, there was a lipstick stain on the stark white comforter, hair in the bathroom that was not ours and the tub didn't drain when I took a shower. Housekeeping was called to change out the comforter and never came. Maintenance however came up within 15 minutes to fix the tub.
We also never received the credit for our "green" choice to forgo housekeeping for our stay and never received the coupons we were promised upon check in for dining credits. When we inquired, the management was standoffish and combative and refused assistance.
The location however was amazing.
July 28, 2014
Rated 5 out of 5 by Sammoh Class
Sheraton employees make a Sheraton worthy of it's name and reputation. I fortunately ran into three of the folks that definately made the Sheraton Downtown stylish. In order of my meeting them (all were equally 5 star), Laura bodell, Octavio Morgan and Matt Trewin. More than thanks is necessary, but this is all I can do. Thanks to them, Sheraton, starwood and the HR dept.
May 10, 2014
Rated 3 out of 5 by SusanDeV Disappointing Customer Service!
Many things about our stay were disappointing.....our room was not serviced and I had to call at 3pm....I told them to service it after 4:30 as we were getting ready to go to a wedding. Room service showed up at 4:00! The flavord water in the lobby is GREAT, if only there were cups! Breakfast Sunday morning was a disappointment....there were no hash browns for 30 minutes, there was never a time where all the food options were available...it was pathetic!
July 1, 2014
Rated 4 out of 5 by jane82 single & dining
The restaurant staff was extremely nice making my dining experience very comfortable for a single woman traveler. Several of them would stop by and make small conversations with me. It was the most comfortable single dining I have had. Thank you.
August 8, 2014
Rated 3 out of 5 by RonaldM RonaldM
I was very disappointed that on the day of check-in my room wasn't ready until 8:00 pm even though I had made the reservation two months in advance. No explaination on why, not a sincere apology and no offer to compensate me for my inconvenience. I had to make other arrangements for the 5 hours I had to wait for my room.
August 7, 2014
Rated 5 out of 5 by TravelerGS Best Hotel in Downtown Denver
I have been staying at this Hotel for a number of years, I am always welcomed as a return guest. I always get the same room that I request.
This is a large Hotel, and it may take a few moments to get checked in, Room service may take a short time as well.
Rooms in the Tower Building are small, except for the suites. If you need more space, ask for rooms in the Plaza Building.
It may take a moment for you to get to the Tower Building, but you will get the hang of it.
Parking can be expensive, I would suggest taking the RTD Sky Ride from DIA, and then the Free 16th Street Mall Shuttle.
The Hotel is well situated on the 16th Street Mall, and many fine restaurants, and shopping can be found within walking distance or the Free 16th Street Mall Shuttle.
You will be glad that you choose this Hotel to explore downtown Denver.
August 3, 2014
Rated 1 out of 5 by kalim Old and needs major work
Rm 1840 is an utility closet converted to a guest room. Very tight space w/ 1 double bed, a foot of space between bed to wall and to the TV stand with no closet (instead an open area with a shelf with a rod, no door). The sink has limited space that the hotel had items i.e. hair dryer, etc. on the heating/AC unit that was 1 ft off the ground left of the sink. The sink also did not drain well & shower took more than 10 mins to heat up. elevators intermittently did not read my card that I could not get to my floor even after i had the front desk re-do the key cards. Note that the front desk scolded me for de-magnetizing the cards despite giving her feedback on my experience so far - not cool. Very disappointed
July 25, 2014
Rated 5 out of 5 by badger5 great location
for our purposes of sporting events, concerts, & theme parks works perfect hotel very accessible to eating
August 8, 2014
Rated 1 out of 5 by Art14 This hotel only cares about the bottom line.
We had multiple issues with this stay and I waited on writing the review until I contacted the hotel about the issues.
They demonstrated that they are only interested in the 'bottom line" which would be the almighty dollar and not guest satisfaction. Very disappointing!
This lack of concern, coupled with the size of the room, and other problems, is why I would not recommend this hotel!
August 4, 2014
Rated 5 out of 5 by Dietz13 Very clean rooms
This hotel was kept up very nice and very clean. The rooms were spotless and had a great view of downtown Denver. My wife loved the soft, comfortable pillows!
August 7, 2014
Rated 3 out of 5 by HUDDIE58 Hotel's Technology NOT up to date
Much about this hotel failed to meet expectations. Most obvious was the extremely slow internet/wireless speeds. More often than not, the internet was slow as molasses; often it dropped connections. This made it impossible to work on-line and caused for an overall frustrating hotel experience. Additionally, my room lacked a refrigerator and I was charged $2.00 for each call using a 1-800 number. Come on, a hotel like the Denver Sheraton should be able to provide a refrigerator in each room and shouldn't have to "nickel and dime" clientele. For individuals attending meetings or conferences at the Denver Sheraton, plan on arriving early to find meetings locations: the signage is completely inadequate for such a massive hotel. Finally, I would note that the bridge connecting the tower and main buildings is not accessible. While there is an accessible way to get to each building, it's a long way made difficult by the lack of adequate signage.
August 4, 2014
Rated 4 out of 5 by OccassionalTraveler Overall Great Hotel
Great hotel, in good location. Can walk to lots of events, restaurants, and other local spots easily. Can also get lost pretty easily in this hotel as it is two bldgs, with elevators everywhere going to different places. May want to write down where you park to make it easier.
Would prefer that the 2 in gap on the bottom of the rooms be dealt with. Its amazing how much noise filters in though them in the middle of the night.
Front Desk personnel were really great. Gave tips on moving around the city, places to eat, tips to make the stay better. Moved a lot of people through checkin quickly, but still felt like they took the time to speak with each person and answer questions.
Sorry we only stayed here for one night, but it was great, and we will be back for more on future trips.
July 29, 2014
Rated 5 out of 5 by SamDan Very comfortable place to stay
We did a package deal to see the Maya exhibit at the Denver Nature and Science Museum. The staff was informative. Emailed us when the room was ready. Food and drink were good. Like the location on the 16thSt mall. We will stay there again
August 4, 2014
Rated 1 out of 5 by KarenColoSpgs Very Disappointing!
When we when to register for our room we were told that the room we reserved wasn't available and that we would be getting a better room--free upgrade. we were to have two queen beds but this room had one bed and it was small. Plus there wasn't a fridge in the room.
August 4, 2014
Rated 4 out of 5 by Lenisa730 Great experience, cleaning staff needs work
Overall I had a wonderful experience. I did have one problem with the cleaning staff leaving our door open after they cleaned. We were gone for most of the day and coming back to an open hotel room with all our valuables exposed wasn't the best feeling.
August 4, 2014
Rated 5 out of 5 by JazzDad47 Great stay
This is the best location in downtown next to many historic sites and on the 16th Street mall. Add a great hotel and staff to that and you have a winner.
August 5, 2014
Rated 2 out of 5 by kellyac A disappointment
I expected more from the hotel before I arrived. The only upside to my stay was the complimentary water that was in my room. While it appeared my bed and the room itself was cleaned, the bathroom was nowhere near clean. There was a used towl draped over the shower curtain, trash on the floor around the commode. I was annoyed that a room would be given to someone that was not cleaned as it should be.
August 1, 2014
Rated 5 out of 5 by Gerriemax Great conference facility.
My stay at the Denver, Downtown Sheraton was just a delight. Only glitch was getting out of the parking garage when my conference was done. Way to long a wait.
August 4, 2014