Rated 1 out of 5 by travelbug1234 Horrible Experience
This hotel is old, staff is slow and unfriendly. I tried to check in, and they were not able to offer me the reservation that I have booked for, and requested that I check into a room, and go back to the front to check out and recheck in the next day, which is ridiculous.
The entire hotel is filled with middle schoolers, including the lounge. If you are looking for peace and quietness, you will not get it. If you are looking for good service, you will not get it.
There's no communication between the staff. If you requested a late checkout at the front desk, they never tell their housekeeping people, and the housekeeping people will knock on your door in the morning to clean your room despite you having a late checkout at 3pm.
The only bright side is that you get to use the lounge if you are a platinum member, and the food is decent.
I stay in boston and cambridge a lot, and my advice would be to go to the liberty, the W, the Westin and avoid the Sheraton. They don't know what they are doing.
February 13, 2016
Rated 4 out of 5 by Duxmom Lots of loud high schoolers
We stayed for one night for a much needed break. The hotel was wonderful- the pool was great for the kids, great location, loved the rooms, the beds were great. And there were many many excited screaming high schoolers running up and down the hall, knocking on their friends doors next door to us, even after repeated attempts to ask them to keep it down. Some kind of Junior United Nations conference. I understand that it's an exciting time for them, but every time we went to call the front desk, it would quiet down. Then 10 minutes later the noise would rise back up again. I would suggest that the hotel keep all of the kids separate from other guests, and provide much more security or personnel to walk the halls to ensure that the other guests are able to get some peace. We were up most of the night, and that would be my only complaint.
February 8, 2016
Rated 5 out of 5 by Mony7214 Great experience
Sheraton is a great hotel in all senses, and all the staff are very nice and responsible. I appreciated very much all my experience there.
February 8, 2016
Rated 1 out of 5 by kiyo23hiro wifi does not work
most sheraton hotels are for business people so the wifi should work. the fact that the wifi hardly work is absolutely ridiculous
January 28, 2016
Rated 5 out of 5 by Cliff60 New Year Stay
We stayed at the Sheraton Hotel, Boston for 5 nights over the New Year, we found the hotel to be comfortable, clean and friendly, the staff were excellent.
We were celebrating a special anniversary and were very pleasantly surprised to find that our room had been upgraded, this was a lovely thought and really appreciated.
This was a first visit to Boston and we were pleased to find that the location of the hotel is excellent for visiting the city sights, am happy to recommend the hotel.
January 5, 2016
Rated 3 out of 5 by Starrrrr27 Worst Stay Ever
Pre purchased 2 rooms. Did not get a rooms as per reservations, even after we had already paid for the rooms. Front desk reception was rude. House Keeping did not arrive until late in the day 4 PM so we did not get our room cleaned.
January 4, 2016
Rated 5 out of 5 by xdon Highly recommended !
- The hotel is nearby train stations and connected to shopping centers.
- The hotel staff were very friendly, courteous, and accommodating. When we checked in, a teenager girl was very happy to receive a present from a frond desk staff because it was her birthday.
- The surroundings were very pleasant
- The lounge is on the 29th floor and has an amazing view of the Charles river and MIT.
- The upgraded suite and welcome amenities were very nice. Thank you!
- We will stay here next time in Boston for sure.
January 3, 2016
Rated 4 out of 5 by Davison Location is awesome!
We stay here 10 or more nights each year. Stays are always satisfactory, some are stellar! It depends on whether my SPG requests were honored. On this stay, many ice machines were not working.however, they brought us a large bucket of ice one day.
January 2, 2016
Rated 4 out of 5 by Patti624 Great location nice roomd
Great location. Really appreciated the great service from staff, and the beautiful room and views. Starbucks line gets pretty lobg, beware! Otherwise great.
January 1, 2016
Rated 5 out of 5 by ccly Nice place, exellent hotel.
The location is quite good and the sevice is exellent. I would like to be here in the future.
December 28, 2015
Rated 5 out of 5 by GrahamBagMan Great Business Sleep
This Sheraton is a great balance of location, convenience and quality. I was in Boston for a short business trip, and I was flat out told to stay here by a SPG platinum member for my Boston trips. He was absolutely right.
It was a short walk to other parts of downtown Boston and I was able to park my rental car and just walk for the rest of my stay. My room looked over the Charles River, and watching the sunrise on it was fabulous. While the parking can be a bit confusing, this is definitely the SPG property for business travelers who want a good central location in Boston.
December 20, 2015
Rated 5 out of 5 by MTLtoBoston One of the best Sheratons
As SPG Gold got upgraded to newly renovated room when requested and got club lounge access with SPG business credit card. Very friend font desk and longe staff. Clean hotel, nicely appointed. Great experience. Valet parking is very expensive though.
December 15, 2015
Rated 2 out of 5 by Ken2015 review
I hoped a quiet room far from elevators and vendong machines. However, my request was rejected first by a hotel receptionist. The room that was first assigned to me was near the elevator. I asked another receptionist to change my room. The changed room was far from the elevator, however, the room was near a vending machine and facing the construction outside.
December 11, 2015
Rated 5 out of 5 by Dave24 Another great stay
This hotel is in a great location and is within walking distance to shops, sites and restaurants. Most rooms have great views and are well appointed. The staff goes out of their way to make you feel like you are a long time friends / family.
December 11, 2015
Rated 2 out of 5 by Saleh39 The best backbay location
Great hotel, very comfortable rooms and nice lobby facilities. although, front desk staff need to be better trained and understand the r&r of spg membership.
November 22, 2015
Rated 4 out of 5 by Gala2015 Overnight Getaway
My husband and I attended an event at the hotel and decided to make it an overnight getaway. Our hotel stay was excellent. My one and only complaint is that our bed was uncomfortable. The hotel needs to upgrade/replace the mattresses with newer, softer, more comfortable ones!
November 9, 2015
Rated 5 out of 5 by Tina123455 Great staff
The staff was great!! Very clean.
November 4, 2015
Rated 5 out of 5 by Vicar Wi Fi
As a "preferred" guest we should have received complimentary Wi Fi connection. Very disappointed with this aspect of our stay. Have been there the last ten years for this particular conference and never been charged before.
October 26, 2015
Rated 4 out of 5 by Victor1940 NEU Parents Weekend
Great location. Nice pool and gym. Nice SPG Club Lounge on 29. Need to do a better job of keeping the driveway clear so cars and taxis can move through there. There was no recognition on the part of the staff at check-in of my SPG Platinum status which was disappointing. Had a 1 bedroom suite with a view of an alleyway. Thought I might get better with my status but it was Parents Weekend at Northeastern so maybe there was nothing better available.
October 18, 2015
Rated 5 out of 5 by DaveB Great Hotel and Staff
My family and I stay at this hotel anytime we visit Boston from our home in California. I travel frequently and am on the road over 100 nights out of the year. Of all the hotels that I stay at, the Boston Sheraton is the one that I enjoy the most. The fitness center is excellent (although a little too hot) and the rooms are comfortable. The best part however is the staff. On our most recent visit, we got to meet Tarek and Wendy who went far out of their way to make our stay the best it could be. The hotel is great but people like Tarek and Wendy make it outstanding.
October 1, 2015
Rated 4 out of 5 by ExcapeHybrid Clean, Comfortable and Convenient
Just as expected and conveniently located next to the Hynes Conference center. Excellent clam chowder at the bar until midnight, with a friendly staff.
September 14, 2015
Rated 5 out of 5 by ShannaO Excellent Location & Friendly Staff
Always enjoy staying here, can see the continuous improvements in staff and facilities. Very accommodating with my older pet. And location can not be beat for Red Sox game or shopping. Good for both winter & summer stays.
September 1, 2015
Rated 4 out of 5 by RAHdeer hotel features
RAHThe hotel was excellent but the room I stayed in had a problem that the bathroom door did not close. The door seemed to be warped.
August 19, 2015
Rated 5 out of 5 by Hayat2015 Awesome hotel location
THE Hotel has a very friendly front desk staff,the main lobby is huge and has Starbucks and Tangerine Spa next to it.The rooms are very comfortable with full facilities.
August 13, 2015
Rated 5 out of 5 by Tennisdonna The staff is great!
I've been staying at the Sheraton for the last 10 years every summer every other weekend and have always loved it The last few times I've had a major problem occur once do to The hotel and the other due to my fault. Both times Brenda Fitzgerald resolved the problems quickly, proficiently and courteously I truly believe no matter how beautiful a hotel is it's only as good as the staff & the Sheraton Boston has a great staff!
August 11, 2015
Rated 4 out of 5 by Di25 Excellent option near Hynes Convention center
I've been to this hotel for an event at Hynes Convention Center. Everything was very good, excellent housekepping service and room is comfortable.
August 6, 2015
Rated 5 out of 5 by DCDC27 Definitely the best Sheraton in town
I was a bit worry by some of the bad reviews I've read. But my experiences are totally different. The staff recognize my Platinum right away and gave me TWO upgraded Suites for both of the rooms I've booked (usually it's denied upgrade or only upgrade one room, first time a hotel gave me two upgrades). Needless to say it was a great start, and the check-in staff was friendly and helpful. Suite is clean and spacious and comfortable. Lounge is spacious and with decent selections.
Location is perfect in my opinion. Walking distance to everything exciting about Boston - Newbury Street is right next door. MIT is 15 minutes walk away, Harvard another 20 after that. Fenway Field is nearby, even downtown Boston is only 30 minutes walk away. But if walking is not your thing, use Boston metro.
The only down side is parking at the attached garage is $56 for the day, which isn't Sheraton's fault as it isn't their facility. Park at the garage next door for only $36 a day, or try your luck around the streets for free after 8 p.m., but beware many areas are "Resident Permits only" at night.
July 23, 2015
Rated 5 out of 5 by DavidJKrull Wendy Comeau and her team were great
Our family stayed for a week and every member of your staff treated us like family. From the front desk check in through 7 days of Wendy's team helping plan our days to enjoy Boston. Your staff made this a 5 star vacation!
July 17, 2015
Rated 5 out of 5 by AMD21 great customer service
everyone was friendly and helpful. nice rooms and great views. vip lounge breakfast was delicious
July 13, 2015
Rated 3 out of 5 by BBoomer Let Down this time
Asked/called ahead, emailed with manager, cajoled, explained daughter's disability with regard to firewords, etc, played platinum card - all for naught. Was told to watch fireworks from Club Lounge, which I knew would be mobbed, which it was with obnoxious people "saving 4-5 seats" etc. I feel that given my guest status, I should have been given a room from which we could view the river.
In addition, although I have stayed at this property over 20 times in the past few years, NEVER does anyone greet me as a returning guest - we come b/c we like the property! I'm always given a king, even though my reservation denotes 3-4 persons traveling. It's like Groundhog Day.
I love this hotel - the location, the pool and, until this weekend, the Club Lounge. I think Sheraton must finally admit that especially on weekends/holidays, there need to be TWO lounges - one for families, and one for adults 16+. It's a total zoo in there, used to be a great place to relax with glass of wine in evening, or lovely breakfast overlooking the river. TOO CROWDED!! The staff there is caring and fantastic, as much as they can be with hordes of children.
July 6, 2015