Rated 1 out of 5 by Whyseattleshearondothis I paid for club level but placed in non-club level
Seattle Sheraton hotel writes on website with "SHERATON CLUB ROOMS: Located in the Pike Street Tower on the 31st through 34th floors, Sheraton Club Rooms offer a wonderful upgrade for discriminating travelers..."
I paid for Sheraton club Rooms but the employee placed me on 25th floor. The front door manager also told me that 25th floor is club level.
I just want to know how to claim my money back.
February 28, 2015
Rated 5 out of 5 by HD539 Very nice
Overall it was a positive experience, we are new SPG members. We stayed on the Club level and our only negative would be that the thermostat didn't seem to work. Both nights we woke up with elevated room temperatures and the thermostat was set at 67.
February 16, 2015
Rated 5 out of 5 by Kevin50 Good service and SPG recognition
Great assistance and service from Club Mgr Kayla.
February 16, 2015
Rated 5 out of 5 by RMiller Comfortable and comforting
The staff was uniformly gracious and helpful, and the room was very nice: clean, comfortable and attractive without being frou-frou. This seems to be a place that really cares about each and every guest.
February 9, 2015
Rated 5 out of 5 by Hpf30 A well run sheraton
my favorite hotel in Seattle because of its large rooms, executive lounge and service.
It is a large hotel but both on reception and check out, there never is a line cause management always has many employees ready to serve.
The rooms are typical Sheraton rooms, but very large. The gym is complete with good equipment and indoor pool.
The executive lounge has many options for breakfast and the evening appetizers can be a full dinner.
This is just a well run Sheraton.
January 11, 2015
Rated 3 out of 5 by Wanis Not the Sheraton it used to be
I have grown up a Seattle Sheraton girl. I also used to work at the Seattle Sheraton and I "used" to love it there - it felt like home and family when I would arrive and people would go out of their way to make sure you were taken care of. Now, you are just a number. The can-do attitude is gone. Sadly, we probably won't come back.
January 5, 2015
Rated 4 out of 5 by RachelR Enjoyable
We really enjoyed our stay here; the hotel was beautiful and very conveniently located. The only thing I would say is that we were completely aghast at the $48 parking fee for just one night. If we weren't splitting the fee with friends it would have been very upsetting.
January 2, 2015
Rated 5 out of 5 by VicCanuk Excellent location to walk to all the sights
Hotel was in perfect location for shopping, dining, sight-seeing. I walked everywhere. And it was quiet even though the hotel was filled with football fans. I would definitely stay here again and recommend it.
December 31, 2014
Rated 3 out of 5 by worktravelvisit hotel stay
great location and price
loud ice machine
crowded lobby, long line to check in on friday evening
valet was very busy. The driver did not notice me in the crowd to help me to my car. he instead locked my car and walked away
December 30, 2014
Rated 4 out of 5 by Michtarun Great stay
My fourth stay at this hotel.
Clean room and bathroom.
Very comfy beds made for a wonderful rest.
Really appreciate the thoughtfulness of being given a corner room which gave us extra room for the baby's crib.
Great location for walking around Seattle.
December 7, 2014
Rated 1 out of 5 by Reviewer32 Shower Smelled Like Old Sweat
Shower smelled like old sweat that had not been cleaned. Very disgusting and disappointing. Suspecting the shower curtain or tiles were cause of the smell.
December 4, 2014
Rated 5 out of 5 by Bex123 Well worth the price
Our room was perfect! The bathroom sparkled and the bedding was crisp and clean. Our room was very quiet, with a great view of the city. The valet parking was prompt and courteous. We were even given a couple boxes of chocolates when our car was delivered.
December 1, 2014
Rated 5 out of 5 by holidayvacation terrific weekend stay
November 30, 2014
Rated 5 out of 5 by BBTBuffet Bring back the buffet!
For the most part, our experience at the Seattle Sheraton was excellent. We were disappointed, however, that the Grill did not offer a buffet on Thanksgiving evening. Two members of our group were planning on a buffet like the one you offered last year. We hope you bring back the buffet in 2015!
November 29, 2014
Rated 2 out of 5 by Swan007 Don't get a suite
The suite was great in the same way bucca de beppo is great. There was a ton of it, but what was there is not worth having. I've stayed at this hotel a number of times before, normally with good experiences, but in this case I was really disappointed.
I booked a suite for a date night for my wife and I and was shocked to find a very large room decorated what I imagine a minimum security prison cell to look like. Blue florescent lights, cheap cabinetry, even one-way door hardware (on two different doors) from the living room to the bedroom as if it were still two separate rooms, though judging by the furniture I'm sure that hasn't been the case in ages...
The check in experience was also suboptimal. I'm starwood gold, which I realize doesn't get you much, but one thing I know is that you're entitled to is an upgrade is available. This must have been the best room in the hotel, because all I got from the from desk was wishy-washy nonsense. My favorite is when he said, "we've already put you in a suite" - even though that is what I had booked...
Such a waste of what could otherwise be a great space. If you're going to stay here, just book a normal room and make sure you're in the tower that's been renovated - otherwise you're likely going to be as disappointed as I am.
November 25, 2014
Rated 5 out of 5 by Granny64 Wonderful Service in a Comfortable Environment
My granddaughter and I stayed at the Sheraton and were very comfortable. The service was friendly and efficient. I was very impressed.
November 23, 2014
Rated 5 out of 5 by srs2 conference attendee
twin towers was a bit confusing, but rooms and over all ambiance nice
November 20, 2014
Rated 5 out of 5 by santri1969 Large business traveller friendly hotel
Good location, large property suited to the business traveller - little run down and needs renovation.
November 17, 2014
Rated 5 out of 5 by Lynne46 Welcoming room
Great weekend getaway for shopping, exploring the city, lots of great resturants, etc., all within walking distance. Was nice to come back after a busy fun day to our nice room with a view of the busy city below. Cannot wait to visit again!
November 17, 2014
Rated 1 out of 5 by Pozzy Green doesnt mean not making beds!
I had a wake up set for 4:45am the first day. I never received the wake up call. We left for the day at 9:00 to return about 2pm and the room was not made. We came back at 6pm and the room was still not made so we called front desk and they sent some one up to make up the room. Their idea of making the room up was making the bed. We used the coffee maker in the morning it wasn't emptied the sugars or creams weren't replaced. The bathroom wasn't cleaned.
November 12, 2014
Rated 5 out of 5 by Helene54 Nice work out room!
I enjoyed my stay at the Sheraton Seattle. Everything is within walking distance restaurants, shopping, movie theatre. Workout room has a variety of equipment and their is an in door swimming pool. I would stay here again.
November 11, 2014
Rated 4 out of 5 by AlexB58 Good Stay
I enjoyed my stay at the Sheraton but was sick most of the week with the flu. I called guest services to inquire about a 2 hour late checkout so I could get a couple of hours sleep before heading to the airport to go home and got the stock answer of the facility being totally booked before I even completed my sentence. I honestly do not think the customer service rep was even listening. this was the only bad part of the stay which the hotel could have had anything to do with (not their fault I got sick - 6 hours in a tin can flying cross country can do that all on its own).
November 10, 2014
Rated 5 out of 5 by SandyR57 Great for a first experience with Sheraton
Stayed one night with a colleague to attend a nursing conference. We were impressed with how nice the room was and how friendly and helpful the valet guys were. It still annoys me though that every hotel like this charges for internet access but you can stay at teeny little motels and have free internet.
November 8, 2014
Rated 5 out of 5 by OMED14attendee Great location
This hotel was centrally located, perfect for my conference and getting around the city. Would recommend this hotel to anyone wanting to experience Seattle
November 7, 2014
Rated 5 out of 5 by Peter47 Location , service and value
The tail end of a wonderful 45 wedding anniversary trip to the U.S. from Australia for my wife and I.
Everything seamless . Sheraton still is our home away from home.
Really enjoyed the Halloween themed breakfast in the club room. Our grandchildren loved the photos we sent them of the Witches fingers , ghost eggs , mummy sausages etc.
and -- we will always remember the Chihuly Glass garden . Simply breathtaking . Well done Seattle !
November 6, 2014
Rated 1 out of 5 by hannah1 Double charged, poor poor customer service
I was appalled to notice that I was double charged for my valet parking and other additional costs. Upon checkout, I used a separate credit card to pay for the additional charges, as my room was prepaid. Then I checked my statement and noticed my other credit card was also charged for these additional charges. I contacted the sheraton seattle the moment I found their error and talked to a man who told me to "call back during their business hours". I told him that he could leave a note for them to contact me as this was their error, not mine. In the middle of my sentence I was cut off and forwarded to the voicemail of the billing department. I have never been treated so poorly by a representative over the phone. The rude man I talked to admitted to the fault, and when i got connected again with them they said they "couldn't find it", I have now forwarded back to them the statement with both credit cards that I received in an email after checking out. I am still waiting to be reimbursed.
Furthermore, the rooms are extremely outdated, the furniture is not modern at all. The lineup to check in was annoying as well.
The location is the best part of this stay.
November 6, 2014
Rated 2 out of 5 by RH1968 Wrong from the get go...
I had high expectations for this stay as I had booked a room on the club level...but when I arrived at 4:00 I was told that the room I had reserved wasn't ready and I could accept a room on another floor. Strike 1. Then I was told that nothing else would be different and I would still get my complimentary access to the club level and not be charged for Internet. My key wouldn't work on the club and the attendant didn't let me in so I had to go all the way down to the front desk and get a new key so I decided to bag it and just go out and get food. Strike 2. Then I found out that even though I paid for the club level I was still charged $10.95 for my internet. Strike 3. On top of that my toilet was plugged upon check in and the shower was so hard to turn on that I, a 225 lb man, had to put my foot on the wall and pull with all my might just to get it to turn on. That seemed excessive. Strike 4. Overall I would say my stay was incredibly disappointing. Although the staff was very friendly and helpful...you just don't expect these kinds of mistakes, especially when you pay for the upgrade.
November 5, 2014
Rated 1 out of 5 by Alca Another guest checked into my room
I have stayed at this hotel before but this is the most disappointing stay. first WIFI wouldn't work for me, that was on Sunday. Tuesday midnight someone enters my room with his own set of keys. IT took 10 min for the front desk to answer the phone to tell them that I am already checked into that room. The next morning my keys wouldn't work. Very unprofessional.
November 4, 2014
Rated 3 out of 5 by Tom888 Poor response from hotel staff
I booked my room for two nights but I had to cut short my stay and thus checked out a day earlier. When I asked for the invoice, the front desk told me that they had system problem and were not able to print the invoice but would mail to me. They did, but they charged me two nights instead of one night. I emailed 3 times and called multiple times. Eventually, someone called me back and promised to send me a correct invoice and credit me back. However, this has never happened. I emailed and called again, disappointingly, NO RESPONSE again. WHY I HAVE TO SPENT THAT MUCH TIME CHASING?????? WORSE OF ALL, VERY UNRESPONSIVE!!!!!!!!!!!!!!
November 4, 2014
Rated 5 out of 5 by Nino645 Hotel Location is Great
The Location of the Sheraton Seattle is excellent. It is close to all the stores for shopping, minutes walk to Pacific Place Mall, and Macy's, not to mention right across the street from the Cheesecake Factory.
November 4, 2014