Sheraton Reston Hotel

  • 11810 Sunrise Valley Drive
  • Reston,
  • Virginia
  • 20191
  • Estados Unidos
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Age Requirement Policy

Guest must be 21 years or older with valid identification to reserve and check into the hotel.

Rated 4.1 out of 5 by 225 reviewers.
Rated 5 out of 5 by Customer service was excellent! From the front desk, to the restaurant, to engineering these young professionals have it figured out! Julianne greeted me with an email before I arrived and continued to help me further upon arrival. Maria listened to my specific needs and connected me with the resources I needed. Sahn helped me receive the BEST meal while catering to the food restrictions I have. And Paul/engineering helped me with the actions of a difficult guest. What a great team! March 13, 2014
Rated 5 out of 5 by Nice place to stay in Reston I have stayed at this hotel many times when in the Reston area. Check-in and Check-out are simple and quick. The rooms and bed are great. Breakfast was okay. April 10, 2014
Rated 5 out of 5 by great park and fly package The hotel offers a good park and fly package for Dulles airport. The shuttle was prompt. The hotel was easy to work with even though we had an arrival time of 7 in the morning because of our flight schedule. April 7, 2014
Rated 5 out of 5 by stay at sheraton Ti was superb for helping my cousin get the best deal for celebrating their wedding reception in the hotel. The food was great, the service was excellent, the room was super clean April 7, 2014
Rated 5 out of 5 by Immediate Needs Due to an unexpected airline cancellation, I needed a quick overnight at a trusted familiar lodging. I chose the Sheraton Reston as there are minimal expectations for a Sheraton property... The check-in process was instant...the room and surroundings were all very clean... Ideal location... Only issues...with 60mph winds...the windows sounded like they were going to blow in all night...! March 14, 2014
Rated 5 out of 5 by Great customer service The great customer service from Mr. Jesse Paige made my stay an excellent stay! Jesse took control of a situation that was not his fault and turned it into a positive one. Kudos to Jesse! I'm not sure if he will see this, but I just wanted to say thank you again for making my stay great and for providing excellent customer service! March 17, 2014
Rated 1 out of 5 by OK yet again not bill sent on email I get tired of calling for a bill that was promised to be sent to my emial so i can easly apply it to my expense reports. Another SPG service that is broken. June 1, 2014
Rated 5 out of 5 by I always sleep well at the Sheraton It's a bit out of the way, and there really isn't a whole lot to do in Reston if you're on vacation, but for business travel -- if you have to be in the area -- this hotel is my first choice. May 31, 2014
Rated 5 out of 5 by Business Trip Great greeting at check-in, wonderful room and staff. The shuttle was a big plus March 28, 2014
Rated 5 out of 5 by Awesomeness I stayed at this resort with my two boys for a soccer tournament. The check in was smooth and the staff were splendid. The rooms are great and the Internet was free and fast. I am a SPG Member and of course I stayed at the member section at an affordable price. May 26, 2014
Rated 5 out of 5 by unidentified We just achieved spg gold and they made us feel valued. We have been spg members for aout 15 years and this was the best treatment we have received. With the Club level shut down for renovations, we were offered free access to beverages and food that would have been complimentary, and offered free breakfast and appetizers without asking for it because of the shutdown. The staff remembered us and was very accommodating. August 22, 2013
Rated 5 out of 5 by Outstanding Staff Member Everything about our stay was great, but what stood out was one staff member, who was at Reception, when he arrived on a rainy night, after an all day flight. This employee's name is Curt. Curt not only greeted us warmly, but also correctly assessed that we were exhausted from our trip (we had just arrived on the airport shuttle) and did everything he could to provide us with a comfortable, restful stay. He assigned us a lovely room and called us a few minutes after we arrived in the room, to make sure everything was satisfactory...and it was! The room was extremely clean and well-appointed, as was the hotel, in general. We were also impressed by the reasonable rate for your "Park-Sleep-Fly" program and felt most comfortable leaving our car there. To be honest, there are a few great hotel chains out there, but having staff members like Curt, will make us repeat customers! August 5, 2013
Rated 5 out of 5 by outstanding service the front desk staff provided outstanding service [from Jesse, Julianne, and Justin at check-in]. their kindness and efficiency is most appreciated. the dining service was also outstanding from Shannaz and Vicco. their kindness and efficiency is also most appreciated. February 11, 2014
Rated 5 out of 5 by "Once again we enjoy our home away from home" Our stay at the Sheraton in Reston was full of great experiences. We catch up with all the nice people that works at the hotel as if we were visiting our family . The hotel is having renovations done,but all the staff was available to help and make sure we get the same quality of service we used to get. We would like to thanks all the staff: the front desk people, the shuttle drivers, the housekeepers ladies and maintenance crews, and at last but not least the personnel at the Syra Restaurant, all of them keeping up with their oustanding work and services. Thanks so much for making sure our kids have yummy cookies and a refreshing drink after summer class. Because we spend many weeks and we stayed with our children, we also enjoyed the pool and experienced the kindness of the life guards,always ready to provide their best. Overall, we do strongly recomend to stay at the Sheraton in Reston, Virginia. July 23, 2013
Rated 5 out of 5 by Smiles everywhere I was most impressed that the staff in every part of the hotel always had a smile, always greeted me warmly. The staff's actions made me feel as if MY needs (not theirs) were their focus. A hotel room is a hotel room - what makes the difference is the atmosphere that is created by the staff! Congratulations and Thank You! December 9, 2013
Rated 5 out of 5 by Very welcoming Excellent staff, rooms and restaurants February 23, 2014
Rated 5 out of 5 by Nice surprise Business is business but Sheraton Reston is a nice surprise, nice rooms, nice friendly staff, clean and great location. Class shows under pressure and staff was able to deftly handle an over sold situation and got us into our room with very little delay and even offered us a free starbucks coffee while we waited. Nicely done! thanks Sheraton staff! April 3, 2012
Rated 5 out of 5 by Newly Renovated I was so happy to get a room that had just been renovated, the bed was comfortable, the shower head was great and the new carpet was fantastic since my toddler was crawling all over the floor. I also didn't hear anything outside of our room which is amazing. The staff was also helpful. I will DEFINITELY stay again! Thanks! July 22, 2013
Rated 3 out of 5 by nice staff and property Was impressed with the grounds and property immediately. Maria at front desk suggested a free WIFI upgrade as a Starwood Guest, which I appreciated a lot. Flor from housekeeping was also very accomodating with an additional toiletries (q tips ) packet. i was disappointed the ice machine on my floor was broken. Was not fixed within the 3 days of my stay, though guest services said an engineer would be alerted. Manager on duty was accommodating to go to the restaurant(which had good food and service) and get me a bag of ice for my immediate needs. so...great staff but broken ice machine on 3rd floor. April 14, 2014
Rated 5 out of 5 by Always grateful to have a home and a nice family to visit again It is just like coming back to home and find the nice people who works in Sheraton Reston, always welcoming us with a sincere smile, it is like visiting my family! Thanks every body at Sheraton Reston. December 16, 2013
Rated 5 out of 5 by Excellent service and staff Would like to particularly commend Jesse at the front desk. Saturday night I asked Jesse whether the hotel would have the Sunday Wash. Post in the morning. Next morning there was the paper outside my door. Great surprise and service! October 1, 2013
Rated 5 out of 5 by Pet Friendly I always travel with my dog who is working on his therapy dog certification. Staff was great in making sure he had his comforts too! Great dog bed and food bowls! My bed was so comfy! December 9, 2013
Rated 5 out of 5 by great service at the Sheraton Reston the Sheraton Reston provides outstanding service. the front desk staff go above and beyond. they include, Jesse, Justin, Julianne, Maria, and Amine. Ms. Shanaz - dining services manager does an amazing job. her consideraton is most appreciated. April 24, 2014
Rated 5 out of 5 by Hotel was clean, comfy, and classy Shuttle service was great, club room was great, restaurant could've had a better vibe, and pool was under construction. Employees were friendly and met my needs when it came to room service and holding on to my luggage. July 1, 2013
Rated 3 out of 5 by Rm 571 Room 571 had a strange design. It seemed as though it might have been designed as a handicapped room. The toilet and shower have some real drainage problems. May 22, 2014
Rated 5 out of 5 by In town for Cadillac I am on the road every week and this hotel far exceeded my expectations even though they were in the process of some renovations. Excellent staff and I enjoyed the pool to unwind July 24, 2013
Rated 5 out of 5 by Convient place to work and play a golf Excellent for staying in a close distance from Dullas with a competetive price and to work in Reston area and walking distance to a Reston National Golf course. August 18, 2013
Rated 5 out of 5 by This hotel has great features and staff. The hotel staff was very accommodating and the room was very comfortable. I would stay here again. Excellent shuttle service to the Reston Towne Center. August 7, 2013
Rated 4 out of 5 by Great staff and convenient shuttle service Although I had great interactions with your front desk staff, and excellent service from your shuttle both for local travel to the Reston Town Center and the airport, my multiple experiences in the Cosmopolitan Bar and the Syrah Restaurant were less than satisfactory. Although the staff were pleasant, it seemed from the customer perspective that you were understaffed to manage guests, particularly when you had multiple guests from the organized meetings being held in your facilities need service. Two separate nights (13May and 15May) in the bar I waited a prolonged time for service and to receive the bill, and lunch on May 15th was so delayed for many of our participants that we were forced to change the schedule of the meeting. I will note that for the buffet breakfast I was seated quickly and your coupons negated the need for a bill delivered to the table which worked very well. I suspect that these issues could be easily solved with staffing management focused on predicting when additional staff are required for planned meetings. May 19, 2014
Rated 5 out of 5 by The staff was super friendly. The staff made us feel like returning for another weekend stay. May 27, 2013
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