Rated 2 out of 5 by Sydney88 Horrible Front Desk and Noisy Room
Checked into the East Building, waited about 15 minutes with no one in front of me except the two front desk staff having a meeting at the counter. My baby girl and wife waited patiently as well. I was frustrated as the clerks glanced over and continued their meeting.
I walked out and headed towards the West Building, only to find out my reservation had been booked at the Richmond Westin Wall. We did get a room. The worst room ever, on the 2nd floor, across from the downtown hospital. Sirens all night. I went down to complain only to be told they were fully booked and could not get us a better room. Very disappointing Sheraton.
September 18, 2014
Rated 4 out of 5 by shirokuma Great Check-in Experience
The check-in was especially smooth and professional, the room airy and spacious and bed comfortable, During my stay, the Club Lounge food very nice (chow mein, smoked salmon, etc.) although I was told by the attendant that that day's offering was special and that he had never seen such food ("it's usually pasta, pasta, pasta"). Nevertheless I was VERY satisfied! I liked that both Nespresso and regular coffee was available in the Club lounge.
September 2, 2013
Rated 3 out of 5 by LeahW Good Stay
We drove in and felt confused as where to pull in. Wish it was clearly marked. Stood in the wrong line waiting to check in. Felt silly. Bell Man and Valet was great. Front desk gave us wrong directions to the pool. Took us ver 45 minutes to find. Need better hallway signs. The rooms do get lot of street noise and I found it difficult to sleep. I can hear neighbors really well. After check out a day later we forgot a most important blanket of my son when we called back to find it they seem NOT very interested in finding it. Could careless. I really wished your hotel cared about clients person articals if left behind. Also Parkin g fees are way too expensive.
July 27, 2012
Rated 5 out of 5 by Scubasteve This was a superb Sheraton property
I used points to book a stay for myself and family members for a quick visit to Vancouver. I was pleasantly surprised by the friendliness and helpfulness of the staff and the quality of this property. We were upgraded to a two bedroom suite on the 31st floor and had amazing views of the surrounding ocean, mountians and city scape of Vancouver. The lounge was excellent and the facilities were very nice. I recommend Sheraton Wall Centre!
November 11, 2013
Rated 5 out of 5 by din1964 great hotel
awesome hotel wish i could reside there
October 14, 2014
Rated 3 out of 5 by Hello12 Some ways to go
Hotel was in great location and bed was excellent. That*s the good news. Check in was nothing special no mention of my status nor was the Starwood Preferred area prominent. I was in line and had to let the reception area know I was next. There was no mentioned about needing help with bag. Later in the evening I was at the other location since there are two locations to check in (was not noted in hotel info). The second encounter not very good either, we were virtually ignored for 5 minutes while she talked on the phone. its nice to say I will be with you in a moment. My whole point is I stay with many Starwood properties (worldwide) this one needs improvement.
September 27, 2012
Rated 1 out of 5 by regret Needs Improvement!
This hotel needs major updating.
Additionally I am an SPG gold member for life. There was absolutely no recognition nor upgrading in any sense such as free internet access in the room nor use of the club. This was not my first time staying at the Wall Centre as I work a great deal in Vancouver..
There is a sign for SPG members to check in/out and yet since there was only one receptionist working at the desk at any one time in the three days we were there, everyone went into the
SPG line making it a very long wait.
I have stayed at hundreds of SPG hotels around the world.
I will not stay at nor recommend the Wall Centre again.
August 18, 2014
Rated 4 out of 5 by cnwo4life Great choice when visiting Vancouver
This property is centrally located for your visit to Vancouver. The rooms are spacious, the gym is superior than most other gyms and the staff are some of the best around.
Shelly from reservations helped me tremendously as did Gary from the Club lounge. Both always had the answers for all my questions.
If I had any critique it would be over the expensive parking rate. I think it should be a little lower.
June 24, 2012
Rated 5 out of 5 by RedInk This hotel is great for business travellers
The staff were so helpful and friendly; the room and bed were extremely comfortable; and I think they have the tastiest chicken sandwich through room service that I have ever eaten. A beautiful hotel.
October 10, 2014
Rated 3 out of 5 by Lifetimer Life Time Platinum guest rating
I have been staying at this hotel since it was built. Over the years, it has been consistently very good until the last 3 stays.
The front desk staff seems tired, sometimes irritable. The housekeeping staff shows lack of attention. Lounge appetizers lack imagination and taste.
August 2, 2012
Rated 1 out of 5 by Vantoronto This hotel has horrible customer service
I have stayed with this hotel twice in the past month for a total of 11 nights. The room was satisfactory but not great. The room was only cleaned 4 nights out of the total 11, and the concierge staff was not helfpul and rude. Not what I expect being a SPG platinum member or of an SPG resort.
August 8, 2013
Rated 3 out of 5 by PDM5 Sheraton Wall Disappoints!
This hotel needs some serious upgrading to the south tower rooms, south lobby and club lounge. The phone system is archaic - I was unable to reach Guest Services nor retrieve voice mails. Staff are very pleasant, beds are great. This is the 2nd time I have stayed here - not much had changed.
August 22, 2012
Rated 5 out of 5 by Mee33 Great guest service
I would highly recommend Leah Hall for a raise. She was very pleasant and helpful. She recommended great restaurants and inquired about what type of food that we were interested in eating and price. The concierge service was also extremely attentive. We did not have a great experience at the bar. The bartender acted like he hated his job and couldn't wait to close the bar. He also poured very weak drinks. He acted bored and rather full of himself for a service job. The housekeeping department did an excellent job. I would highly recommend this hotel to all of my friends but suggest that they find another bar for an evening nightcap.
September 7, 2014
Rated 5 out of 5 by Barinder Great Staff service
Great location and club level dining was added touch. I found the assistant manager Michael H to be very delightful and helpful with several questions I had. I would definitely return due to the assistant manager's professionalism.
May 14, 2012
Rated 4 out of 5 by Argy39 Central Location
My family and I stayed here for three nights on our way to a ski holiday in Whistler. Whilst I can not really complain about anything in particular I would rate this hotel probably more suited to the business traveller than a family stay.
The staff were all very helpful and gave us some great restaurant recommendations I just found the whole place a little bit "cold" and not the weather!! We had a two bedroom suite that more than met our expectations and was quite roomy.
The hotel is within walking distance of a great many good shopping areas and major attractions and as such is in a good central location.
January 19, 2014
Rated 5 out of 5 by Brad1000000 Great Location, Great Service
We stayed one night at the Downtown Sheraton after our Alaskan cruise. The hotel is a little older, but has been well maintained. The only remotely negative "issue" I had with the property was the dimly lit corridors. Obviously not really a problem, but it was a little weird. Otherwise, the property is fantastic. Platinum received very early check-in (10:30 AM), an upgrade to a junior suite, which is quite large and offers a separate bedroom, a bar area, and great views, as well as club access. The club is three levels, with a complimentary board room on the third, food service on the first, and eating area and complementary computer/printer on the second. It is one of the nicest Sheraton clubs I've seen, and also has a 25th floor balcony overlooking the city. Food was good and snacks/beverages are served throughout the day. There's even a Nespresso machine (in addition to regular coffee service) with milk frother for lattes/cappuccino--haven't seen that in a Sheraton.
The staff was fantastic. Melissa at check-in was lovely and very accommodating regarding my early check-in. Valet service was great, as was the staff in the club lounge.
Make no mistake, this is an expensive Sheraton. But we certainly received service and quality at this price-point. Here's a tip: to save a little bit/make up for the higher hotel cost, go without a car. It's very easy to get around without one (parking anywhere in Vancouver is expensive and difficult) and the SkyTrain, ferry, and bus service are very nearby. Walking is good for you, too.
We hope to return to Vancouver to stay again...wish we could have stayed longer in such a great city/hotel.
June 9, 2014
Rated 1 out of 5 by Allison1020 Can't think of a positive
Upon arrival the front desk staff was cold and rude. We were put in a room near the elevator and it was so loud you can actually hear peoples conversations word for word in the hallway and the elevator bell dinging. I did not sleep either night. The windows were closed but we could also hear people at the front of the Hotel as our room was 6 floors up over the front entrance. The wireless did not work in our room so we called the front desk to ask for assistance and the person hung up on us then when we tried to call back we got a recording for the next half hour then gave up completely. No one picking up the phone at the front desk? Seriously? The parking lot was full and there were no spots left. The restaurant had 1 person working and it was friday night. We waited for 20 minutes for water then left. The coffee shop the next morning, same thing... 1 person working. If the hotel knows they are full why not have all staff on site?? It seemed everywhere we went the service was awful. Really too bad. We are Starwood Gold and were treated so poorly. If you use Starwood properties stay at a different one... NOT HERE!
August 16, 2012
Rated 4 out of 5 by GD2011 Nice Location and Hotel
Front desk Great. As a Platinum Member they always give me an upgrade. The only neg. feature is the CLub Lounge, the food could be a little better.
December 16, 2012
Rated 5 out of 5 by Ronchie53 This hotel makes sure its customers are taken care of properly
The Vancouver Sheraton Wall Center is an exceptional downtown hotel. I have had the pleasure of staying here before to attend another conference. I can honestly say that on both occasions I felt comfortable and safe. The rooms are very nice, comfortable and have very good amenities. Its location makes access to any part of the downtown area easy to get to as well as Granville Island which is a short walk to the piers where you catch a small ferry for the very picturesque brief ride to the island. Both towers of the hotel offer great views of the city and the mountains, The staff are very professional and ready to help to make sure the client is happy. I highly recommend this hotel to anyone looking for a safe and comfy stay in Vancouver.
July 17, 2014
Rated 3 out of 5 by Otti75 no room available until 4.30pm as a a preferred spg member
staff at lobby was incompetent and overloaded with all kinds of other random questions
August 29, 2012
Rated 4 out of 5 by ccl1704 Wish there was a TV guide channel
In genearl hotel is good. Sometimes, I don't feel the washrooms are as clean as they could be.
There should be a TV guide channel.
October 7, 2014
Rated 5 out of 5 by Jason685 Great Hotel
Visisted this hotel for a conference and was very pleased with hotel. The gym was by far the best hotel gym I've ever had.
October 6, 2014
Rated 5 out of 5 by oceansidephysio Excellent
As always the Sheraton Wall provided excellent service.
October 6, 2014
Rated 2 out of 5 by Raymond99 Little disappointed
Great location. Breakfast for $32 /person is ridiculous for what was served in a basic buffet.However the room was nice/ clean a little dated. Parking is terrible if your in South tower very limited spots. The green towel program ??? Put the card out the first night no towels replaced or bed made, didnt' put out the second night no towels or bed made, put out the 3rd night no towels or bed made. Is there housekeeping? other than that the staff was very helpfull.
September 28, 2014
Rated 2 out of 5 by FraserMac CLUB
Having arrived early evening after a 14 hour trip we were looking forward to a couple of glasses of wine and a snack in the club lounge. BIG DISAPPOINTMENT, no complimentary alcohol. In the bedroom, no stocked mini-bar. Have been an SPG member for 20 years and travelled to many Sheratons World Wide and never experienced a dry club or no minibar at this level. There was no mention of complimentary alcohol being unavailable in the club on hotel information, had there been, we would not have elected to stay in this property.
September 24, 2014
Rated 3 out of 5 by DRGEE Very Noisy
Stayed in a family suite and it was located right across from the Emergency Dept of a Hospital. Heard all the sirens during the night, so not a restful sleep. Also arrived for check in at 1520 with check in being available starting at 1500. Room was not ready and was told it would be a 30 min wait. After checking back in 30, 60, and 80 min we voiced our displeasure about the wait we got a room. I usually do not have an issue with waiting but if you tell me 30 min don't have me wait for 80 min and especially since we were traveling with 2 young kids (3 yr and 18 months). The staff did provide us with 1 free breakfast to make up for it.
August 25, 2014
Rated 5 out of 5 by Christina41 Ms.
Very Good service & very accommodating.
October 4, 2014
Rated 4 out of 5 by Mjb12 Almost perfect
I stay frequently at this property and the staff and location are great and the rooms are always clean. However, I would like to see this property upgrade its fitness facilities. It is a small area with three different fitness rooms so you are always going back and forth between the rooms. The equipment is generally outdated, limited selection, and very crowded and packed into these small rooms. Sheraton is promoting a massive upgrade to their fitness facilities globally but the Wall Centre does not seem to be a part of this which is too bad. I hope this changes.
October 22, 2012
Rated 4 out of 5 by Johnnyappleseed Stylish comfort with a view
The Sheraton Wall Center is a nicely appointed hotel with comfortable rooms and a great floor to ceiling windows for fantastic views of the city and sights. Even though it is often a busy place (I was attending a conference) there are always friendly staff around to help. Great job on the food and venue.
October 1, 2014
Rated 2 out of 5 by JamesS Not happy with my stay
Below average service.Staff training may be needed.
Two towers, South renovated and North a few years newer. Check in area at the South Tower is cramping.
I know traveling season in Vancouver just arrived and it is busy, but the staff can have a little bit more hospitality.
Arrived at 1:30pm and was told my room is not ready and needs another hour. Sure thing it is still not ready one hour later. Spend more time at the lounge and then was told there is a room in the North tower with double bed is available, no mentioning any upgrades, and later I checked and there are all kinds of suites available. Since I am busy with my work and do not want go through the hassle to have a room change.
The sound isolation of my room is not good, hotel is 20 walk from ocean.
Finally decided to cut my stay from 5 to 3 days and move to another starwood property.
During check out the gentleman is chatting with a custom and just ignored me, I stand there with my luggage for a good 5 minutes, OK, I guess there won't be next time.
Also, the room service is OVERPRICED, even compare to the Westin Grand now I am at. (oh, i did get an room upgrade here).
May 10, 2012