Rated 5 out of 5 by Regina77 Leisure or Syracuse Game
Sheraton exceeded my expectations at the Club Level which I've never experienced. We underestimated our arrival time and the staff graciously allowed us to check-in very early at no additional charge. The convenience of having evening appetizers and a.m. breakfast on the same floor was awesome and convenient! Staff was very courteous and attentive and did not mind our questions re: directions although others were checking-in as well. I especially loved the lobby area which allowed visitors access to a host of computers along with a reading area nearby. We utilized both areas along with the gym. Beds were so comfortable and the rooms very clean. I highly recommend this hotel for leisure or business.
September 19, 2013
Rated 4 out of 5 by Emily25 Great location...Comfortable Beds
I stayed in the hotel for a week and loved the view of, and proximity to, Syracuse University! My room was in the front of the hotel, so I watched the sunset from my room every night. The beds were comfortable, plushy pillows, relaxing sleeping conditions. The air conditioner was tricky to control...it was difficult to get the right temp...sometimes it was too cold, and sometimes it was too hot. The outlets on the desk did not work, so that was an inconvenience. But I would stay there again regardless and request a room in the front of the hotel so I get the views again.
July 12, 2014
Rated 5 out of 5 by Boomer1 Excellent Visit to this Wonderful Hotel
I would like to say that this is our 2nd stay at The Shearton Hotel in Syracuse N.Y. since the end of August. And both times we have been more than pleased with our stays from the time we made our reservation to the time of checkout we were treated with respect and with golden gloves. Your front desk representative Jane Livshin Mclaughlin is to be commended on the way she treats her customers. She has excellent customer service skills and makes you feel at home. Her smile and manner about her is of very high standards. 5 Stars to Jane. The staff in the lounge on the 9th floor have also been very polite and courteous towards us. We thank you very much again for the way we felt during our stay. Overall 5 star rating from us.
October 16, 2013
Rated 4 out of 5 by 2SUMOM Nice Staff and Always clean
We visit our sons at Syracuse and also try to stay at the Sheraton. The staff is always very polite and willing to help. The rooms are always clean and comfortable.
October 20, 2014
Rated 5 out of 5 by DoctorEsq Staff are so accommodating
Our recent stay at the Sheraton Syracuse University Hotel was an unexpected delight. Our suite was just what was needed for our business meetings, yet also provided us with personal expansiveness and comfort. Staff could not have been more accommodating. We had to extend our stay due to weather and although the Hotel was heavily booked, were able to keep our room and were treated with extreme consideration. That very same consideration was shown to us by all staff (including at Rachel's restaurant) throughout our stay. We will be returning again soon!
February 11, 2014
Rated 4 out of 5 by Jackie15 Thank you for your kindness!
I'm not sure how this happened but my reservation was actually for the wrong night. When I arrived, I was told that my reservation was for the night before! Jane, the manager, was wonderful! She said "No problem" and found us a king room and a rollaway (we were 3 people and needed two beds) on the club level. It was very comfortable and our college visit went along as planned. Thank you, Jane!
September 29, 2014
Rated 3 out of 5 by algoferoz Satisfactory, but not Outstanding
I recently stayed at the Sheraton for a business conference. Overall, the hotel was satisfactory, but was not quite up to the level of some other hotels I have stayed at before. The staff were all very pleasant, particularly at Check In/Check Out and the restaurants. I also enjoyed the fact that if you chose to not have your room tended to by housekeeping, that the hotel gave you a voucher to use at the hotel restaurants. However, there were some smaller details that kept the hotel from fully reaching my expectations. They had a "healthy" vending machine, which was a nice touch, however the Popchips that I purchased from it were expired. The toilet in my room also did not flush very well, requiring multiple flushes anytime it was used.
December 11, 2013
Rated 5 out of 5 by larlasz Wedding was excellent at this hotel!
Every staff person we dealt with was exceptional and did all they could to make a very special occasion seem even more special. Except the billing or accounting department. It took 2 days before I got to speak to someone regarding a billing mistake make to the bride for a room. On day three I got a returned call finally from the first person, who knew nothing of my dealings with his office the day before. I am still waiting to receive the email which will let me know the corrections were made. This is the only issue on an otherwise perfect day.
August 3, 2012
Rated 5 out of 5 by Nicky61 A great place to stay
We look forward to our stay at the SU Sheraton every time we go to Syracuse. It is simply one of the most convenient and friendly hotels we frequent. Service is excellent, the rooms are very comfortable (especially the beds) and it can't be beat in its location on the campus.
October 7, 2014
Rated 5 out of 5 by Tom333 Wonderful experience!
Love this hotel! It's not only wonderfully convenient when visiting our SU student son but it's beautiful, clean, and staffed with friendly professionals, from reception desk to bar & restaurant. Thanks to all who work to make each stay so memorable!
October 6, 2014
Rated 5 out of 5 by Amy0113 One night stay
My dad and I stayed over for a night as my mom was a patient at Crouse Hospital. From calling to book a room to checking out I was beyond impressed with the polite, professional and kind staff.
The room was sufficiently spacious for my dad and I. The room was clean and the beds were BEYOND comfortable. Really enjoyed having 2 chairs in the room! We ordered room service twice- very tasty food and fair prices.
If we are in need of a room in Syracuse again- we will surely contact the Sheraton.
Thank you for a peaceful, enjoyable stay.
January 5, 2013
Rated 5 out of 5 by ChristineZ18 The staff and the rooms are remarkable
My mother was seriously ill and was transported to the Syracuse Upstate hospital, after a very long night and day at the hospital, we needed a room. We looked out the hospital window and saw the Sheraton, so I called the 1-800 number. Our expectations were low, but we knew we needed sleep. Well, what a surprise. Starting at the front desk, there could not be more compassionate individuals, moving the restaurant - the manager asked us every day how mom was, the server at breakfast - same thing - noticed we where there with hospital badges. The rooms were so clean, and modern (I live in NYC), and the beds so comfortable. The stay was under horrible circumstances, but your team at the Syracuse Sheraton made my family feel at home. I cannot thank all of them enough.
December 10, 2011
Rated 2 out of 5 by Jared7777 Problem with the air in this hotel
When you walk into the lobby, the stench of fake flowers is overwhelming to the point where it is nauseating.
When I entered my room at the end of the day, it was 85 degrees outside and over 70 in my room. I spoke with someone who was in charge to ask why the air conditioning was not on in my room. They responded, it was 72 in my room and programmed for 68 - not too far off. I asked how I can put the air on and they said it was required for them to turn it on. I slept awful.
August 3, 2014
Rated 4 out of 5 by S5922 Good hotel
Very well located and good SPG recognition, as well as a decent club lounge.
October 5, 2014
Rated 5 out of 5 by JHWo SHORT STAY
Only 3 days/2 nights but I was impressed.
October 3, 2014
Rated 5 out of 5 by SAH51 The hotel has great friendly staff!
I was greeted very nicely by the receptionist. She was friendly and gave
me directions to my place of worhip. One of the staff was leaving for the night and she offered to stay to help me
print my boarding pass. I was provided with transportantion to a gathering and to the airport. This was a great savings!
The hotel was beyond my expection. I like the fact that the hotel was extremely clean. I also liked that if I needed to wash something there was a washer and dryer on the the 3rd floor!
April 29, 2013
Rated 2 out of 5 by Traveler1234 Great location but not up to standard
This hotel is in a great location but is in dire need of renovation. The rooms present an old run down appearance and basic things do not work properly (i.e. toilets that do not flush). Also, the hotel seems to cater more towards partying than service. After returning from the football game there was vomit in the hallway and people were smoking inside despite being on a non-smoking floor. More involvement from management is needed if this hotel is going to attract large visiting crowds.
October 7, 2013
Rated 4 out of 5 by cmc221 Friendly, efficient service and a great location
This was our 2nd stay here. The room was just what we needed each time. This time I had a problem with the television, which was fixed quickly and efficiently. The only drawback was the atmosphere in the restaurant. We didn't want to sit at the bar or the more formal restaurant,Rachel's, so we chose Sitrus. The food and service were great, we were just looking for a quieter corner to relax in. We much prefer the quiet in the Club lounge, it just wasn't serving by the time we got back.
October 4, 2012
Rated 5 out of 5 by xxxx67 Clean and well kept facility
A well maintained hotel. Very friendly and helpfull staff. Pleased that all the elevators are working all the time. The matress needed attention however. In all a good week away from home.
September 23, 2014
Rated 5 out of 5 by OrangMom Rooms are hot
We love this Sheraton. The people that work there are super friendly and make sure that all expectations are met. This trip, we felt the room was warm and we set the thermostat on the lowest temp. It still clicked off for long periods all night where the room became very hot and actually woke us up. We would sleep when the cool air was blowing. The temp never was as low as the thermostat setting so technically it shouldn't have shut off. I think I would bring a fan next time.
April 13, 2014
Rated 4 out of 5 by art123 stayed 3/26 to 3/27
The room was very nice but not cleaned to my expectations. The bathroom sink was filled with water and the tub was not cleaned. Bed was great and so was the conference rooms we used. Lunch that was severed was very nice and I heard no complaints. The "shop" if you forgot something was a joke. It was more like a closet with room for one and not much to offer. It was also no very welcoming. You have to go BEHIND the check in desk to look into the closet to see what was for sale.
March 28, 2014
Rated 5 out of 5 by MrsDi Almost perfect
Everything was lovely and comfortable and convenient. The only problem was the final checkout confusion. My client was paying for my stay and I'd given my credit card ONLY to cover anything my client's credit card was not covering. Someone got confused and charged everything to my credit card. Even though I notified them of the mistake the day after I checked out, it took a week before the correction was made.
August 10, 2014
Rated 4 out of 5 by Grengo Not super but ok
Restaurant food is crappy. My co-workers are given free breakfast, and when I asked for it, I was denied and was told that I don't qualify! The staff members are very nice. I've been staying in this hotel for many weeks, and will continue to stay in this hotel for the next 3 months or so. Sheraton don't seem to value customer loyalty. It's hard to get the room of my choice. For example: I can't get the king bed despite the fact that I hold loyalty membership while others do.
December 21, 2012
Rated 5 out of 5 by Gaile416 Hotel was perfect - clean, inviting, middle of campus
From the gentleman who booked my room (Wichita State grad - we discussed basketball)
to the Syracuse front desk manager (who let me check in early) and exiting parking garage attendant, everyone made me feel welcome! I had a fantastic view of S.U. which added to the overall good vibe. That night EVERYONE was going to S.U. basketball ball game, which contributed to a fun atmosphere in the bar! Also plenty of employees roaming around to direct people and answer ?'s.
March 6, 2014
Rated 3 out of 5 by NL2014 Uncomfortable bed, lots of power outlets
I was in room 534 which was very spacious and comfortable. However the bed was very uncomfortable as it moved around alot and creaked with the slightest movement. I did not get a restful sleep at all. Sheraton Syracuse - please decommission that bed. One thing I did appreciate was the power outlets on the side of the night stand. I was able to easily charge my phone nearby and not have to hunt for outlets.
July 23, 2014
Rated 3 out of 5 by poot food
Our food was not eatable. The pasta was swimming in a pool of green pesto sauce. My seafood platter was over cooked to the point of having to cut my fish with a knife. The fish was also not fresh and had that old fish taste and smell. We sent our dinners back and settled for onion soup which was just okay. Service was very good and the dining room manager was very helpful.
I would recommend guests to go elsewhere for their food. All else was very nice.
January 28, 2013
Rated 4 out of 5 by Deano29 This hotel should have better parking
The parking structure was one of the hardest to get in/out of and the amount of space to park was minimal.
September 16, 2014
Rated 4 out of 5 by MM14 Very Friendly Daytime Staff
I checked in very late after a long day and was pleased to get to my room, which was comfortable. The only issue is the bathroom is small. I would also suggest having more items in the pantry, but overall the staff was very, very, very helpful and friendly.
The restaurant staff, the housekeeping staff, the front desk staff were all excellent. I found a new hotel to stay at in Syracuse. Road construction around hotel should wrap soon.
June 23, 2012
Rated 4 out of 5 by FishHead Nice Place to Visit....
This hotel was clean and comfortable. The front desk staff was very friendly and helpful. I ordered a burger from room service and it was very good, while my wife and daughter had similar comments on their breakfast. The only real issue is having to take two elevators from your room to get to your car. Not the best design. Otherwise, a nice place for the price we paid - remembering that we had a special convention rate.
May 26, 2014
Rated 5 out of 5 by JosephS Great Stay @ Great SPG Property
After staying at the property multiple times over the past 6 months I now feel compelled to write an excellent review of the Sheraton at Syracuse University. The staff is superb, and attend to my every need. Each time I walk into the lobby I feel as though I am back at my own home. The food at Rachels is good, and the room service delivery makes perfect sense while working from the in-room mini office. Will definitely come back.
March 20, 2013