Rated 4 out of 5 by Tansy61 great location
excellent hotel, great location and felt very safe
April 22, 2014
Rated 3 out of 5 by HarveyB Clean is Critical
Checked in and room smelled like mildew. Checked around and it was the shower curtain. I called the front desk, told them about it and 3 hours later when we got back from dinner nothing was taken care of. I called again, they said they would send someone up. Then a housekeeping supervisor came in, asked if there were any issues, I told her and she asked if i reported it. i told her the front desk said they were sending someone up. it was finally taken care of but shouldn't have been an issue in the first place and i should not have had to call down twice, hours apart.
February 25, 2013
Rated 4 out of 5 by Natalie24 Mostly good
I stayed at this hotel as part of a conference (the conference was actually further into Times Square). The location was good because I didn't want to get flooded with everybody from Times Square and there were a few subway stops nearby as well. The only issues I had were cleanliness. I saw a dead moth on the floor by the window, the toilet was clean except for an old stain inside the bowl, and I noticed that although housekeeping comes in to replenish toiletries and make my bed they didn't really bother to wipe the mirror (after I inadvertently splashed water on it).
June 6, 2012
Rated 4 out of 5 by rsm10 Too Long to Wait for Room
This is our go to hotel in NYC. It is centrally located and meets our needs. However, this trip was a disaster. We arrived at 7:00 p.m. and was told our room wasn't ready. No huge deal and we were given a complimentary breakfast. We came back at 11:00 and there still wasn't a room available. We then sat around until midnight. We go the room discounted. While I very much appreciated what the staff did for us, with young kids and not being able to get into a room until midnight, this is unacceptable. They blamed housekeeping. But honestly, all they had to do was tell housekeeping to clean a specific room. Again, the staff did what they could, but to wait until midnight with young kids to get into a room was ridiculous.
August 8, 2012
Rated 3 out of 5 by TraceyS Great location
Overall I was pleased with the hotel. It was conveniently located and had nice amenities. My room was not adequately cleaned, with the bathroom tub, shower curtain and floor all having noticeable dirt. In addition, the carpet in the room had not been vacuumed b/c there was hair all over the floor near the full length mirror. The rest of the room was nice and well appointed.
April 7, 2014
Rated 3 out of 5 by sleepy99 LOUD HOTEL
very very busy and loud lobby area, unorganized check in. Hallways were loud at night after 10 pm, doors slamming etc... not very restful even though the beds were very comfortable. We were running a 1/2 marathon the next morning, and sleeping was not a good option at this hotel.
April 14, 2014
Rated 5 out of 5 by Ernie71 Housekeeping
We enjoyed staying at the Sheraton NYC this past weekend. I have always rated the Sheratons as the best of the best. But, my unit had three things wrong with it, not major but annoying. !) The shower bar was loose and appeared to start cracking the ceramic tile. 2) Burnt out light bulb. 3) The sink faucet was loose and it was putting a scratch in the mirrored wall. I called Guest Services, and they took care of the issues with a short while. But, this is something that housekeeping should have caught and had it fixed so your guests wouldn't have to be annoyed by these problems. Plus, by delaying the fixes when they first happen, could cost the Sheraton a lot more money to fix because of the extra damage it could cause.
July 30, 2013
Rated 4 out of 5 by SF59 Excellent Location!!!
Excellent location, close to Times Square, Rockefeller Center, Central Park, etc. Subway stop just outside front door!
Room was fine, comfortable beds, windows that open for fresh air.
Lounge on 44th floor was fantastic, great views, excellent breakfast and snacks in evening.
Only complaint is the check-in and check-out, took forever (even in the preferred line). Took forever to pull up reservation and process the keys.Most hotels have this already done for your arrival. Also, the check out was slow, and I got charged for internet despite being a Platinum member.
May 4, 2012
Rated 4 out of 5 by Aspen Good Club Lounge
The room was spacious for NYC, although they did not have a room ready for me at 1:30pm when I arrived, so i took a double bed room instead of my king room as reserved and also had to take a lower floor.. As a Platinum member, I thought I would not have to wait until 3pm check-in, she said there were no rooms available, yet the man in line next to me walked up and was able to check in and get a king bed room. I was not offered an upgraded room or the free Continental Breakfast that is supposed to be available for Platinum members.
I loved the extra plugs in the room.
The Club Lounge was large and always busy. It offered a variety of items and had a great view. Warning: The wine was pricey at $15 a glass, even for NYC.
May 25, 2012
Rated 5 out of 5 by San22 Missing the Club Room Amenities
I have always loved the Sheraton on 7th! I stay there every time I am in the city which is usually 3-4 times per year. I have always had a good experience, the staff is friendly, helpful and accommodating particularly Mohammed and Tomas and the ladies that work the bar in the evenings in the Club Room. I am, however, extremely disappointed that the Club Room Amenities have been so reduced as I discovered on my last stay, this past Labor Day weekend. Bring back the selection of fresh fruit in the mornings, the hot appetizers, potato chips and cookies in the evening!
September 7, 2012
Rated 4 out of 5 by akaal hotel review in general
Overall I was pleased with the proximity of this place to local attractions, subway and eating places. Elevators were real confusing as had to often change elevator to get on my floor and it was not clear which elevator goes upto which floor. Bell man suggested a restaurant in area highly but it was real ordinary restaurant and we were wondering if he was trying to do favor to his friend to promote his business.
March 31, 2014
Rated 5 out of 5 by Golf43 Visit During a Hurricane
The outstanding staff provided a safe haven for all guests during Hurricane Sandy. The hotel was at full capacity with guests who had been evacuated from their homes or other hotels, travelers whose flights had ben cancelled and marathon runners who had been disappointed by a cancelled run. The staff, at all levels, remained dedicated to the comfort of guests and even though many had personally experienced the effects of Sandy. They smiled and continued with the can-do attitude which speaks highly to the leadership. Thank you for offering a shelter from the storm!
November 6, 2012
Rated 4 out of 5 by phillytraveler Great Hotel in Times Square
The Sheraton NY is a well run professional hotel in a great location exploring midtown and Times Square. Hotel has recently been renovated so everything feels new and fresh. It is a large hotel with 1000 rooms but the staff does a great job managing the massive amounts of people coming through the hotel. Check in and out is great. Room was fresh and clean with a comfortable bed and nice big flat screen TV with alot of channels.However, the room is small and not really a place where one would relax and hang out. Best for tourists and businesspeople. Great security.
October 10, 2012
Rated 4 out of 5 by Frequentraveler52 Lounge Changes
Very disappointed in changes made to the lounge. Shorter hours and less quality food seemed to be driven by cost savings although the staff says they were trying for consistency with other Sheratons. Being a frequenty traveler and having stayed at many Sheatons, they missed by a mile. As a platinum member and frequent traveler, use to look forward to unwinding in the lounge, Now it opens too late in the morning for me to have breakfast and a lot of my food favorites are gone (no hot horsd'oeuvres in the evening and no freshly cut fruit in the morning for eample).
August 5, 2012
Rated 2 out of 5 by CC14 Great Location - but disappointing
Stayed there on business, am a big fan of SPG properties and wish my company would have more SPG options. Arrived at the hotel around 11pm and just wanted to go to sleep. The lobby has all been renovated and is beautiful. went to my room, only to find both keys not working...went back to the desk, they were very apologetic. gave me a new room and off to a new room just in case. In the new room, the bathroom smelled like smoke which I find disgusting. dealt with it anyhow and mentioned it on my way out the next AM - they were very apologetic, but tha'ts about it.
December 11, 2011
Rated 4 out of 5 by FlyIntl Location, Facilities & PlatinumRecognition
I had a good stay at the Sheraton NY (at 7th Ave & 52nd St) with a minor snafu. I'd stay here again.
SPG Platinum recognition, upgrade to Club Floor, good Club Lounge (24 hr access), good wired internet (in room), well-furnished room, very well equipped fitness center (for fee unless you're on Club Floor), great location (few blocks from Times Square, on "E" subway/train line which goes JFK, Port Authority Bus Station, Penn Station, etc), great front desk staff (at Gold/Platinum line).
Had to wait three hours until 4pm for my room to be readied (but front desk invited me to wait in the Club Lounge which was perfect because I had to get some work done and could access the internet from there), very cramped room.
September 25, 2012
Rated 5 out of 5 by Deanna BEST TRIP EVER!!
Ok... First... and apology... I thought this review posted a month ago!! Seems I never POSTED it once we got home to our crazy lives!! Sorry!!
BEST TRIP EVER!! All because of Anne Marie in VIP! I am a military widow, and was following one of my triplets who was performing in NY with choir. We found out that our benefits are ending much sooner than we expected, so I decided to take the other two boys and make this trip our "Last Hoorah", so to speak.
I called and spoke to Robert at the front desk. Explained my situation, that I would be traveling with three very large teenage boys, and he hooked me up with the fabulous girls in VIP, and we were truly treated like VIP's!! We could not get over our accommodations, and special treatment!!
Anne Marie helped to make our trip SO much more comfortable and memorable!! Everyone was unbelievably gracious, and went out of their way to make our stay the best! From the attraction desk, the concierge, the bellmen, our cleaning ladies, EVERYONE we came in contact with was so pleasant.
I haven't even gotten to the location!! WOW!! It is right where you want to be! We even took the subways, since they are all conveniently located all around the hotel, to get where we needed to go with no problem! We walked most everywhere. So close to Central Park, Times Square, EVERYTHING!!
In short... just kidding... it was the perfect last trip for my boys and I, and we will always have fabulous memories of our stay at your amazing hotel, and I am more appreciative than I can express with just these typed words. I thanked Anne Marie in person before we left, but couldn't NOT write this review and let you know how happy you made a family of military survivors, that would not have had the trip that we did, without your generosity and grace.
Thank you from the bottom of our hearts!! If I ever have the opportunity to go back to NYC, I will certainly try and stay here!! Thank you Anne Marie!!! <3
April 27, 2014
Rated 1 out of 5 by Nacorom Why no free wifi?
I would hesitate to stay here again
This day and age to nickel and dime your guests for wifi seems cheap
I would rather stay somewhere that offers that in the price
February 6, 2013
Rated 3 out of 5 by David450 Disappointing experience!
Based on the reputation of the Sheraton, I booked this hotel for my 2-night stay in New York. We arrived at around 10:00pm, after a long drive from DC, and there were no rooms available, despite having booked months in advance!
When we eventually got our room, the ice machines on the floor were broken, and the safe didnt work!
To be fair, the staff were very accommodating, and gave free dinner, breakfast and Internet in compensation for the problems we experienced, but these problems should not have arisen!
The final straw was the incorrect bill! After being promised free Internet, the bill reflected the Internet charge. This was reversed, but again, with a superior brand such as the Sheraton, it should never have happened!
August 9, 2013
Rated 5 out of 5 by Grrink best NYC Hotel!!
This by far the best NYC Hotel it represents starwood extremely well and is always great, all your needs are always addressed with speed and professionalism
April 19, 2013
Rated 3 out of 5 by Ann1234 OK but not great
I asked for a room far away from elevators and ice machines when I made the reservation some weeks in advance. I called them the day before to let them know I'd be arriving late at night and that I was concerned that I would get stuck with a room near one of the aforementioned sources of noise. They assured me that it would be no problem. When I finally get to my room, it's four doors away from the elevator. Ding! Ding! Ding! all night long....I was there for a conference and too tired that night to drag my stuff downstairs and too busy the rest of the time to deal with it. Hotel was jammed full b/c of the conference also. Other minor annoyance: not replacing the tea bag every day until I left a note for housekeeping staff.
February 17, 2013
Rated 2 out of 5 by Clifton Hotel has gone down hill
Facilities and room felt tired and needed updating. Meeting rooms on lower level were too hot. I returned to my room one afternoon to find a housekeeper sitting on my sofa, playing on her phone. Check room line was 30 people long, had one person working the room and took 20 minutes to check a bag.
April 10, 2014
Rated 2 out of 5 by Katie11 We were very disappointed
We arrived on Friday night at 6 p.m. after several hours of traveling from a locked down, stressful Boston. We checked in only to find our room was still not made up. We checked out the next day and shortly after realized my son had left a sterling silver cross on the night stand. We called several times to try to retrieve it but was told it wasn't in lost & found and no one had turned it in. Some employees were helpful, others quite rude. We left NYC without the cross, and very upset with this hotel and its staff. I could never recommend this hotel to anyone.
April 22, 2013
Rated 2 out of 5 by juikly Little details matter
When you pay a significant amount to stay at a respected brand, and especially when you have status with the hotel chain, you expect not to be nickel and dimed.
I simply forgot my toothbrush at home. Every respectable hotel I know sends you a complimentary one in this case. I called guest services. They told me there is one in the minibar. Which I would obviously be charged for.
Now, dear hotel management. Was it really worth saving a few cents on that toothbrush?
It might seem like a little detail, but overall these things separate great hotels from mediocre ones.
Other than that, I was waken up by housekeeping's chatter and noises on Sunday morning. Wasn't pleasant.
The room was really small but ok. Location is great.
May 9, 2012
Rated 3 out of 5 by jm888 house keeping improvements
I stay here often, the room was a bit dirty, small pieces of hair on the bathroom sink, I wiped it down. The over for the bed comforter was dirty (stains), I asked the front desk to info house keeping, to change sheets. They did not, I called again. They finally changed it. I also replied to the guest relations. They sent a new comforter to the room (not checking records that they were changed). This time, they just left a comforter on the bed.
I like this hotel location and that there's a club room. The club room staff are always friendly.
January 21, 2014
Rated 5 out of 5 by Junior2 This hotel has great service
Room, restaurant, and other staff services were among the best that I have experienced. Everyone was friendly, and accommodating. Thank you!!
August 13, 2012
Rated 3 out of 5 by Jim15243 Unless you are a Platinum Member, stay somewhere else.
This hotel apparently caters to Starwood Platinum members. Since I am merely a Starwood Gold member, I was made to feel like I was a second class citizen. The one encounter I had with a staff member during my stay (other than at registration) made me feel like I was unwelcome. I have stayed at most of the other Starwood hotels in NYC and have usually enjoyed my stay, however, I will not likely stay at the Sheraton Times Square again.
March 25, 2014
Rated 2 out of 5 by STLA Extremely Noisy and Light Infiltrates Door
I had a bad experience at the Sheraton Times Square. Not sure if it was because of spring break, but there were people talking and persistently opening and closing doors in the corridor outside my room until about 4:00 a.m. In addition, there was so much space between the door and the door frame, light poured into the room (not just at the bottom of the door, which can be cured with a towel, but all sides). I also found it concerning that the elevators did not require a room key be used to access the floors. On the upside the gym was great (albeit expensive).
March 29, 2013
Rated 5 out of 5 by Beth999 Amazing hotel but WIFI needs work
We just finished staying in the hotel, and we found the rooms very comfortable. The breakfast and appetizers in the club lounge were tasty. The staff was friendly and helpful. We did find that the wifi both in our room, in the lobby and in the club lounge did not work very well. We would get connected for a few minutes and then lose the connection. We tried with 3 different devices, and even though we called the technical support line, things did not get any better. Overall, I would recommend this hotel as the location is central and the rooms were fantastic.
May 22, 2012
Rated 3 out of 5 by NLB2012 Good overall, but a disappointing incident
The hotel was as I expected for a Sheraton - great bed and pillows for a good night’s sleep.
It was very busy when I checked in, and unfortunately the room I was given was already occupied - an awful situation.
Re-queuing and dealing with check-in staff was a hassle – there was no sincere apology, I was given another room and that was that.
I had a tight turn around before I needed to be collected for dinner – the room mix up caused a 30 minute delay, and meant I was late for my hosts and our dinner reservation, which caused a knock on effect.
June 11, 2012