Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • USA
  • Landkarte

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Rated 3.7 out of 5 by 2105 reviewers.
Rated 2 out of 5 by Problems Our stay was problematic from the beginning. First the reservation was incorrect on the email confirmation, so we called back and changed it. Second, the room wasn't ready until 5pm and then when we went up it wasn't even cleaned, which didn't happen until 7pm. Third, the hotel didn't give us the detail on the parking charges so what we thought would be a $50 charge was in fact $94. Fourth, when we moved some beer out of the mini bar fridge to make room for the milk we bought for the kids we were charged with the beer we didn't even drink because we tripped a sensor that tracks the usage. Finally, I see now that the billed us for two nights when we only stayed one so I have to call back today again. It was a nice hotel but we will surely be staying somewhere else next time. October 25, 2012
Rated 4 out of 5 by Great Hotel, Sub-Par Service This hotel was clean and modern and right in the heart of Manhattan with good access to Central Park, Times Square and the Theater District. The rooms on the first 30 floors were clearly more heavily booked as there were frequently long lines for the elevators for those floors in the evening. We had a drink at the hotel bar and our waitress was both slow and so rude I can't believe that we left a tip. The front desk staff was helpful and friendly, but the baggage check and bar staff were gruff and unfriendly. December 18, 2012
Rated 2 out of 5 by Only Location is good. Location is Prefect. But That is only good things which I can think of. Room is Small (it's NY), Has to pay for fitness (also It's NY). Almost No Staff smiled. (Because it's NY?) Especially I had to wait for over 15 minutes in the Gold/Platinum member's front desk. The Staff seemed to have no intention to answer me. 2 female staff were answering the client's asking, I guess. 1 or 2 staff was just passing through me and the other Platinum member. No Response and no sorry at all, even though Gold/Platinum Desk. February 9, 2013
Rated 3 out of 5 by Not in love with it, for odd reasons Room was clean, and quiet for Times Square. BUT: - Line for reception was unduly long - as in, the length of the lobby. - Escalator/elevators are byzantine. Not all escalators go to all rooms, which is fine, but they don't all go to all conference floors, and there's little signage, which is weird. - Main problem: I travel maybe 180 days a year, and these sheets/pillowcases were the hardest and roughest I've ever experienced. It was like sleeping in sandpaper - one woman at the conference got a rash from it. April 8, 2013
Rated 5 out of 5 by Great location, way above your average hotel! Located within a short 5 minute walk to Time Square and Broadway and Rockefeller Center. Very comfortable room and was impressed that you couldn't hear any outside noise. Beautiful lobby and very helpful staff. When we return to NYC, we will being staying here again! May 12, 2014
Rated 4 out of 5 good except for house keeping and street noise The room was small, but typical for NYC. The bed was comfortable. Good choice of TV channels and nice large flat screen. Great location within walking distance to alot. The shower didnt have much pressure. I was on the 14th floor and the street noise was very, very loud. I was woken up in the middle of the night several times. The windows need to be updated cancel out the noise. The cleaning staff left my dirty sheets in my room on the ground. I travel weekly for work and have never had that happen before. April 29, 2012
Rated 4 out of 5 by Surprisingly Good Stay I've stayed here a number of times and know it as a "hotel factory" - always busy to the point of not getting any personalized service. But my most recent stay with my family was surprisingly good. The VIP team took very good care of us as we celebrated a family birthday. We'll definitely return. May 8, 2014
Rated 4 out of 5 by Disapointed with check in I booked my reservation online with a special rate that was to include 2 cans of Coca Cola, a cooler and a $25 gift card. When I checked in e front desk did not mention the rate and when I questioned it, the woman replied "Yeah I saw that and did not know what to do with it", so she ignored it and checked me in. I asked her to figure it out and she could not, so she sent 2 cans of coke to the room and the bill was incorrect the next morning. I plan to call Sheraton and ask for an explanation, not happy. June 2, 2013
Rated 5 out of 5 by Brilliant stay We had a great stay,the hotel is beautiful,clean and the rooms are very spacious. Location is amazing and just a few blocks from times square! II would like to say a big personal thanks to Sandeep on reception, after going to reception to get our keys reset I mentioned that my boyfriend (now fiancé) had proposed while we were in my and Sandeep arranged for wine strawberrys and cheese and biscuits sent complimentary to our room on our last night which made our last night that not more special . Thank you December 7, 2012
Rated 3 out of 5 by Location,Location,Location! Location,surely can't be beaten!! After a major refurbishment I was expecting more.We used the internet(WiFi) a lot during our stay.We were not informed that you get logged out every 30 minutes,it was actually more frequent.About 100 re log ins between the two of us over 4 nights.We would have paid more not to have to do this.Lastly,1800 rooms and mostly only 1 or 2 staff on reception.We had to pick and choose our time otherwise one time we waited 15 minutes for an enquiry.Otherwise, our stay was fine. January 21, 2013
Rated 4 out of 5 by Overall Pretty Great The staff was helpful and accommodating. I'm not sure why my mini bar and snack drawer were both locked, but it took several requests for me to access a bottle of water. The room was clean and comfortable, a good rate for a room in NYC. May 13, 2014
Rated 4 out of 5 by Good Experience Our three nights at the Sheraton New York Times Square were delightful. From reserving our room with Travis, check-in to check-out, every process was friendly, smooth and professional. The room was clean and typically NYC small but a good value and reasonably comfortable. The location of the hotel, a short walk to all the Broadway theaters, Times Square, shopping and dining couldn't be better. We would love to come back and wouldn't hesitate to choose the Sheraton again. You're great hosts. Thank you. September 30, 2013
Rated 3 out of 5 by Poor attention to detail I have stayed at this hotel many times and usually have a wonderful experience. This time when I checked into my room I found used soap and shampoo left in the tub and no free water in my room that was part of my package. I called down regarding these two issues and about an hour or so later house keeping showed up with a bag of shampoo, soap and conditioner. I had to call back down about the water and they said to take it from the mini bar I wont be charged, well I did that and of course was charged. December 21, 2011
Rated 3 out of 5 by Nice rooms, great location, but poor service Room was great and very spacious for NYC standards. Excellent location as well. The lobby area reminds me of hotels in Las Vegas. Busy and lots of people. I would stay here again, but was not impressed with the customer service. 7 people in line at check-in and only 2 people working the front desk. Called the morning of check out with a question and was put on hold, finally hung up after about 5 minutes with no one answering...then was forced to wait in line in the lobby to get my question answered. May 16, 2012
Rated 5 out of 5 by Don Macaulay Outstanding service and really nice hotel. I try to book this place every time I travel to new york (I go there a lot for business!). Not only is it centrally located, but it is a beautifully appointed hotel. Kuddos to the entire staff. May 12, 2014
Rated 4 out of 5 by Great Conference Facilitities Attended a conference and was surprised that the hotel had wonderful meeting rooms. Elevators very fast and efficient, location great for meal options, and everything is within walking distance or subway during non conference times! May 12, 2014
Rated 2 out of 5 by Not what you expect from a Starwood property. Service was poor. Had to call multiple times to have pillow cases put on pillows and robes delivered. Waited for a couple hours and no response. I understand that the hotel was busy this time of year, but the Service Desk should at least set expectations on the delivery timeframe. Also received some incorrect charges on my bill that were later removed. Also, there was mold in the shower. Disappointed in that I used points for my stay. I am a Starwood girl, so I was disappointed in this experience. December 21, 2011
Rated 3 out of 5 by 25 minutes in an elevator would justify a little recognition i stayed at canal two weeks ago .. great room .. nice hotel .. great location .. but got stuck in an elevator for 20-25 minutes .,, not really a big deal but was shocked they didnt give me or the others a free cocktail, a free night or even get our info and recognize it when i checked out .. i am at sheraton 40th this week and will try another sheraton or even maybe the hilton here in midtown/uptown to find a new home .. i am a big sheratn fan so even more disappointing .. might need a new manager July 12, 2012
Rated 5 out of 5 by Great Stay! I had the opportunity to spend three nights at the Sheraton New York Times Square Hotel for a Learning & the Brain Conference that was being held at this location. Having previously lived in NYC for many years, i really was not sure about the hotel and location. I am here to say that the stay was great! The renovated room and the bedding was exceptionally comfortable. The staff was ever present, amenable, and attentive to specific requests. The location is terrific! If you love to walk - then this is the place. Very easy access to the theatre district, uptown, downtown, east-side, west-side, and of course, Central Park. The taxi ride from LaGuardia was simple to handle. The bell-man was right there to call a taxi for you when needed. What took the stay over the top was the manager, Mr. Fish, who listened attentively to a personal concern and who , I believe, went above and beyond to address it and confirm that I was heard. This is a very busy hotel, as observed by the ebb and flow of the sea of people in the lobby. Yet, it was never overflowing.. It gave me a true reminder of the essence of the Big Apple. May 14, 2014
Rated 4 out of 5 by Perfect Location This hotel is literally right off the subway so it was perfect from JFK. Location couldn't be better and is in walking distance of most major attractions for the holidays. The staff were very friendly and helpful, the room was clean and comfortable, and food was just outside any door. We did not eat in the hotel so I cannot comment. My only "negative" comment - tiny rooms and very tiny bathrooms, so two was the max number for our room for three nights. Any more would have been a tight squeeze. December 16, 2012
Rated 4 out of 5 by Great Location Can't beat the location, best thing going for this hotel. This was my second stay, 1st time was 5yrs ago. Our room was smaller than I recalled, beds were comfortable, room was clean but bath smelled musty-most likely due to the shower curtain. During our 4 days stay the lobby was always crowded and the computer stations were packed. There was a dance competition going on at the hotel and there were kids everywhere, luckily we were out sightseeing most of the day. Note: this hotel has no pool. July 15, 2012
Rated 3 out of 5 by It was ok I was at the Sheraton NY, never stayed there for business before. Was not impressed with wait to check in. Lobby was nice, room decorated nicely. Didn't think bed was comfortable at all - sheets were rough? Blind in room was fine at night, but as soon as sun rose there was no way to make the room dark? Could hear people next door - walls too thin. Average large chain hotel - I wouldn't stay here again for business...maybe for personal trip if the price is right. March 4, 2014
Rated 4 out of 5 by Comfortable stay Hotel was comfortable. Not too filled with youth groups this time. May 19, 2014
Rated 3 out of 5 by Housekeeping Needs improvement. Didn't get to my room until late afternoon every day. Some days didn't even make the bed! May 17, 2014
Rated 3 out of 5 by Staff was Excellent, Room smelled like mildew Positive: Staff was very friendly, professional, and prompt. Negatives: Shower curtain mildew smell was unacceptable...so bad that odor was taking over the entire room. Had to request replacement which was promptly delivered and seemed to remedy the problem. Ordered chicken noodle soup from Room Service. Ridiculously expensive ($15) for a "bowl" of soup that was barely a cup (probably 3 oz at most!) of broth with carrots, celery, and and a couple of strands of spaghetti noodles dropped in. November 5, 2012
Rated 5 out of 5 by Superior rooms and service! As a first time visitor to New York, I was met with so much kindness by people working at the Sheraton! Everyone was welcoming and helpful to me! The room was quiet and clean, and I will definitely be staying there again! Thanks so much for the hospitality! May 7, 2014
Rated 4 out of 5 by Manage expectations This is a very busy hotel - often used for tours & groups. It's frustrating that my Platinum status never seems to get me on a Preferred Guest floor higher up where it's quiet. With close to 45 nights per year at this property reserved well in advance, I would have hoped for better reception and appreciation for my repeat stays. April 28, 2014
Rated 5 out of 5 by Great renovations The rooms seemed nicer than some years back when we stayed here. Everything was clean and nicely updated. The only tiny problem was keeping the towels and bathroom items stocked daily for four women. That doesn't automatically happen just because four are registered. Sometimes the cleaning lady would say "no, I only have 3 (of whatever) on my cart." If you reserve for 4 you should expect service for 4. Otherwise, perfect. Reception, Concierge and other staff were most helpful and courteous. May 29, 2013
Rated 3 out of 5 by Need Improvement I am long time Starwood Member and I think this is the worst experience I have had unfortunately, The rate I paid for this room (through the Starwood website) was less than I was subsequently offered from third party sellers. I was supposedly in an premium room and it sure seemed normal. I had problems with internet access which took three phone calls to get corrected, my room was not cleaned one day and it took two calls to get someone to attend to this. I expected better. February 4, 2014
Rated 3 out of 5 by Unless you are a Platinum Member, stay somewhere else. This hotel apparently caters to Starwood Platinum members. Since I am merely a Starwood Gold member, I was made to feel like I was a second class citizen. The one encounter I had with a staff member during my stay (other than at registration) made me feel like I was unwelcome. I have stayed at most of the other Starwood hotels in NYC and have usually enjoyed my stay, however, I will not likely stay at the Sheraton Times Square again. March 25, 2014
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