Rated 3 out of 5 by Brown16 Looks great online
Overall, the stay was just "okay". It was overpriced for the service and comfort we actually received. The pool was under construction, which that should have been noted on the website since they we accommodating a huge conference. Also, it took it about 25 minutes to check in with no line. The front desk phone line was always busy, so we had to get up and go downstairs for everything. It was just a lot of minor inconveniences that equal up to one big "I'd rather stay somewhere else next time" thinking.
June 13, 2014
Rated 5 out of 5 by Covex Location, Location, Location!
I can highly recommend the Sheraton Suites Galleria for ultimate convenience when attending functions/exhibitions at the Cobb Galleria. Not only is the hotel within walking distance (or a 2min shuttle ride) to the Galleria but it is conveniently situated next the the Cumberland Mall which offers a wide variety of Shops and excellent Restaurants.
The hotel itself is comfortably furnished, staff are all extremely friendly and eager to please. The recently refurbished spacious rooms and comfortable beds are a welcome sight after a long day at the Galleria!
June 12, 2014
Rated 5 out of 5 by L18M 4th time
This is the 4th time that we have stayed at this Sheraton. The staff are wonderful. It is the perfect location as it is close to the highways and downtown. The shuttle will take you anywhere that you want to go within 3miles of the hotel. The rooms were just update. We will stay there again next year.
June 9, 2014
Rated 2 out of 5 by TexasG Service at this hotel is horrible
I had to stay here because the hotel hosting my meeting was sold out. I was told at check-in that the shuttle ran every 30 min on the hour and half hour. I went down at 2:00 pm and waited for the shuttle. Never saw it. Went in and asked so they sent for him. About 2:20 he finally came. He told me to call when I was ready to be picked up. I had taken a cab to the mall from the original drop off because "the galleria" was not a mall as I had originally thought. At 6:3o pm, I called for a pick up at 7:00 at the south entrance of Macy's. No one came, finally at 7:08 I called and was told the driver was on break and they would send him in 10 minutes. Waited waited waited no one came. I had given them my cell number so he could call if he didn't see me. At 7:39, I called back and was told that he came and didn't see anyone. I was standing at the glass doors and he never came by. I am now out $16.00 in cab fares and am having to pay 9:95 for internet access. This is the worst Starwood property at which I have ever stayed.
June 8, 2014
Rated 5 out of 5 by Giles1966 Comfortable Suites and Great Beds
As I business traveler, I really value the quality of my hotel rooms, especially the beds. The Sheraton Suites Galleria's recent updates are much appreciated. It's nice to have a comfortable suite and bed to come back to after a long day with a client.
June 6, 2014
Rated 5 out of 5 by Kam79 Excellent
The best hotel stay I have had
June 3, 2014
Rated 4 out of 5 by Lady2014 Really Nice Renovations
Our stay here was unexpected. However, we were quite pleased. Check-in was a breeze! The clerk was very professional and courteous. We stayed in a newly renovated room which was a mini suite. The room was spacious, clean, and comfortable. The hotel is also very close to retail shops and restaurants. We don't have any complaints. I would recommend this hotel to others.
May 24, 2014
Rated 5 out of 5 by RadMan Exceeded my expectations
When you stay at a hotel that provides a government rate your expectations must be kept low. This hotel is well maintained and the rooms are very nice and comfortable. My only complaint was the overpowering essence of potpourri in the lobby and common areas. Neutral is best.
May 22, 2014
Rated 2 out of 5 by grayson58 bugs in the bed!!!!!!
Everything was great until we went to bed. I don't know if this hotel allows pets however, I awoke in the middle of the night itching like crazy. I had very small ticks about 10 attached to me and I think a lot of flea bites. As far as we could tell this was only in the bed. We moved to the pull out sofa bed and that was fine. As much as we love the Starwood brand we will never stay here again. Room number 1017 needs to be treated.
May 16, 2014
Rated 1 out of 5 by MHugh This hotel had great food and service but the construction noise ruined my stay
I stayed at the Sheraton Suites Galleria-Atlanta while I was in town for a trade show at the nearby Cobb Galleria Convention Center. The location was great for my trip since it was just across the street. My overall stay at the Sheraton Suites Galleria-Atlanta was a bit disapointing and unfortunately I can't recommend this hotel for a number of reasons.
While the food and beverages were very good and the staff on site were nice and helpful, the ongoing construction above my room made my stay very unpleasant. Understandably when construction is taking place, there will be noise but the thumping and hammering was taking place late at night and early morning, which made it very difficult to sleep. In addition, the hotel shuttle took 30 minutes to pick us up (across the street) at the convention center and we ended up just buying a taxi to haul back our trade show equipment. There was a terrible smell in the elevator area that hit you as soon as you walked out of the elevator. The most troubling thing was that my hand towel had stains on it from a previous guest and I discovered this as I used it to wash my face. It was very upsetting and I was very surprised that this would happen at a Sheraton.
Overall the staff were very nice, the food and beverage was very good, the location was convenient, but the constant construction noise, extremely delayed shuttle, and the dirty towel was a big disappointment.
May 16, 2014
Rated 4 out of 5 by Bud64 Stinky Pillows
The hotel is great located in a good location. We have stayed there before. This time we experienced a problem with the pillows. They emitted a strong unpleasasnt odor. Staff was alerted when we checked out. Why not sooner; we used the extra pillows in the room.
May 14, 2014
Rated 5 out of 5 by crevtr65 Loved my stay
Very well maintained hotel.Staff was very nice.I only wished that the parking and internet access in the room was free.I really enjoyed my staff .I will stay again when I plan my next trip.
May 4, 2014
Rated 4 out of 5 by ServiceCoach Very nice renovated rooms
Hotel is undergoing a renovation. Most of the guest rooms are complete and was able to stay in one of the newly renovated ones. Very well done and comfortable. Really liked the new colors and updated look.
May 3, 2014
Rated 5 out of 5 by Sydney12 Outstanding travel experience
I felt the staff helpfulness was outstanding for myself who needed advise of logistics, restaurants, etc. The facilities were super (new refurbished room). Only ate breakfast and utilized the lounge, so could only comment to a certain extent.
May 3, 2014
Rated 3 out of 5 by Staycurious Has potential
I have to caveat this review with the fact that my stay at this hotel coincided with renovations that are in progress at this property.
I was unfortunately assigned to a non-renovated room, which was surprising given my spg status. All I can say is that - I'm glad they're renovating the rooms!!
I also was not happy with the quality of housekeeping. Found a flock of hair in the shower from the previous occupants I presume.
The continental breakfast was just OK...below average in terms of the spread, choices and quality, though they do have cooked to ordered eggs.
Overall this is an average hotel in a good location, and hopefully it's better after the renovations.
April 20, 2014
Rated 5 out of 5 by Pattie31 Excellent Hotel.
We were quite impressed with the accommodations at this hotel. Beautiful suite. Would highly recommend this hotel.
April 18, 2014
Rated 5 out of 5 by RBCCJC The room renovations are really nice!
My husband and I enjoyed our stay at the Sheraton because we had the opportunity to stay in a newly renovated room -- it was nice. The location of this hotel is quite convenient.
There was one problem with the bedding -- the mattress pad was turned over and covered with hair, but it should have washed -- not just turned over.
April 15, 2014
Rated 2 out of 5 by Starwood46 Swat team in the hotel
Upon check in place surrounded by police. No hotel support. Waited outside 30 minutes and then finally walked past about 6 officers to front desk where they didn't even apologize or explain. Very scary!
April 14, 2014
Rated 5 out of 5 by RBCCJC The room renovations are really nice!
In 2013 we had our first stay at the Sheraton and we were pleased. Our stay in April was the best yet -- we had the opportunity to stay in a newly renovated room and we were quite pleased. We stayed in room 1706 and we have reservations for May 31st (for four nights) and, if possible, we would like to stay in room 1706. We have some concerns -- the mattress pad was covered with blonde hair and there was a stain on the mattress under the pillow on the right side of the mattress. The cleaning staff should be more cognizant of changing the mattress pads and stains on the mattress -- just flipping the mattress pad over is not a good practice, and it would be best to just wash it. We don't just get in the bed without an inspection of the mattress pad and mattress, and we appreciate sleeping on a clean, hair and stain free bed. We own properties in GA, and when we come to GA to visit our properties, we want a clean, convenient place to stay. No free Wi-Fi was totally inconvenient, and since the inception of WI-FI, we have never stayed in a hotel that does not offer free Internet connection.
April 14, 2014
Rated 4 out of 5 by Emery14 Minor items/good and bad
Staff extremely friendly and accommodating. I was always greeted when I would leave or return. The only thing that was awkward was the renovation project. Too much noise to try to work in my room during the day.
April 11, 2014
Rated 4 out of 5 by SEW83 Nicely renovated hotel
Excellent service, nicely appointed rooms and super breakfast buffet!
April 8, 2014
Rated 3 out of 5 by jrodrig764 poor customer service
Noise during the day made me leave my room. I could not study in my room which was planned on Monday and Friday. Staff said noise would stop @ 5pm but it didn't. The Desk Manager on Monday was awesome and apologetic. I asked to speak with a Manager on Wed night and was completely blown off. 1st he was busy. I said Id be in the dining room. No one showed up. I went to the desk, he was busy. I asked to have him call me, never did. Customer service sucks I say. If you want to know about room service call me. I visit INPO 4 times a year minimume. The Embassy is where we usually stay. I thought I stay with you for a change. Do u really think that will happen? I was asked at INPO if I liked my stay. They are looking for another hotel to refer. What do you think I said
March 30, 2014
Rated 1 out of 5 by disappointed13 Bad Experience
I stayed at this facility in mid February. The staff was courteous. On my second night at the hotel my room lock broke and I was locked out of my room from 11:00pm until 2:00 a.m. The manager handled the situation very well at the time considering another guest had the same issue two doors down. The manager said he would comp me 7000 star points and knock $50 dollars a night off of my bill. I did receive the discount on my bill but have not yet received my bonus star points. Upon checkout I had to go back inside to dispute an internet charge that should not have been due to my Platinum status.
My previous stays at this hotel where fine but this stay was awful and to make it worse Sheraton did not follow through with their promise.
March 27, 2014
Rated 3 out of 5 by TravelerJay Men at work
Booked a room for my wife using my SPG points. She checked in, no problem staff was good. I even called to get her another night. Jule helped me out and was a great help. She awoke Saturday morning to workers in the room next door tearing down drywall. Staff did not mention this, though sh was told a piece of paper at the desk noted the construction activity. The front desk staff also said construction was supposed to not be taking place on her floor (obviously it was). They did make good on it by coming her second night and wifi. No construction on Sunday morning. Nice place they just need to proactively let guests know about construction going on.
March 24, 2014
Rated 3 out of 5 by Clint27 Weekend Stay
The room was not cleaned appropriately and the renovations did not allow me to sleep. I deserve a refund. Did not sleep the entire weekend.
March 24, 2014
Rated 5 out of 5 by Liz44 Wonderful Stay
I always stay at this hotel only because they really take care of me, I drive from Texas to Atlanta and I usually make it in time for check-in. This week, drove straight thru and I call and the hotel an everybody was so nice, they found me a room to early check in, I was so tired when I got in town the manager check me in so fast.
I will be back in April getting really to book my stay there again.
March 18, 2014
Rated 2 out of 5 by superstar09 NEEDS TRAINING
It was my first time staying there. The front desk customer service was horrible. They didn't inform me of where anything was or features of the hotel. The fire alarm went off and the didn't inform guest weather to evacuate or stay in place. At check out they didn't ask how was our stay or nothing
March 18, 2014
Rated 4 out of 5 by Luis53 Great staff...!
Ian Watts (front desk) and Keisha (breakfast staff) were outstanding. Very professional, kind, and helpful in every way. Employees like these are a delight.
Now, I can add you missed on the following:
--Must pay for wi-fi...?
--TV had only one or two HD channels... and apparently poor reception...
Overall, I will repeat. Great stay.
(Gabrielle Gould Jewelry)
March 18, 2014
Rated 4 out of 5 by cslewis Just passing through
Booked this on the road using the spg mobile app while driving down to Florida from Canada. Size of the room was excellent and allowed us to put the kids to bed while still enjoying a separate living room.
March 16, 2014
Rated 2 out of 5 by dmp014 Renovations are nice....until you're moved
I stayed at this property on March 11th while on a trip across the south interviewing at graduate schools. I was excited to stay at this property because of the closeness to shopping as well as the highway. Once I checked in I was pleasantly surprised to learn that I was being put in one of the renovated rooms, which I though was due to my SPG status yet they never acknowledged it. Once arriving in my room I thought that I had landed in heaven and this was the best possible ending to my trip before having to go back home. However, within 15 minutes of being in my room I was called and asked if I would be willing to move rooms due to the ongoing construction that would be happening on that floor. I declined because I had already unpacked and was settled in nicely and I knew the noise wouldn't bother me. However, within 3-5 minutes I was called again and informed that I would be moved to another room due to safety inspections not having taken place yet. While I was reluctant and the offer to reimburse my points was nice, I moved rooms. What awaited me was a drab dreary room with furniture that matched nothing and surely had been there for longer than I had been alive. The bed was much less comfortable and the headboard was oddly placed where it was uncomfortable. I decided there was nothing I could do and continued on. However, as I was beginning to go to bed I was closing the doors separating the living and sleeping areas, one of them broke. As I would later find out, it was off of the tracks and would need to be repaired and (as you could guess) I would need to move rooms once again. Upon arriving at my third room around 10:30 P.M. I realized that it was a handicap accessible room. There was a purpose that I had not booked an accessible room as I do not like having the bars in the showers. This inconvenience was not even addressed to me by the management before moving me rooms. Overall this was a horrible experience and unless something were to attempt to change my mind I would never stay here nor recommend any of my family stay there while visiting me in graduate school. While the reimbursement was nice, I thought that there should have been something else considering I ended up moving rooms twice and to rooms that were desperately in need of work when compared to the original room I stayed in.
March 16, 2014