Rated 5 out of 5 by Manju Excellent Hotel
I have stayed at many Orlando, Florida hotels and this is by far MY BEST EXPERIENCE EVER! Rooms were nice, Facilities were great, Staff was EXCELLENT. We rented a Cabana for the day and let me tell you Melissa the server for us was EXCELLENT! The managers knew what they were doing when they hired Melissa! She was there for us ANYTIME we needed her! I would defiantly go back just because of her service with a smile!!!
May 29, 2012
Rated 1 out of 5 by JGirl Worst hotel, EVER!
Told to park in rear (bldg 3). Scared to leave the car. Tried to park under a lamp. Lamp was out. Questioned whether the elevator was a Service Elevator. Never felt safe in the room or in the parking lot. Slept and left, as early as possible. While a Starwood points stay, I will never book a Sheraton property again without seeing the "real thing". Your images of a "resort" are very misleading. Extremely disapointed!
February 15, 2013
Rated 4 out of 5 by Duder420 Great
Having looked at the reviews for this hotel before booking, I was a little skeptical, but this place totally exceeded my expectations. Staff was friendly, helpful, and polite, everything was clean and safe and the pool was beautiful. I recommend this place to anyone wanting a nice relaxed and very decent place to stay close to the Disney area.
June 6, 2014
Rated 5 out of 5 by Divine1041 Excellent Stay
Great services,wonderful pillows and very friendly staff!
June 9, 2014
Rated 5 out of 5 by DrewMcQ A great stay
I travel 2 weeks out of every month. On October 19 - 21 I cashed in some SPG points and took my family to the Sheraton Lake Buena Vista Resot in Orlando Florida. Other than some per night resort fees and additional per night parking fees, the trip was relaxing and much enjoyed. the staff were very friendly and treated us like family. Thank you for a great weekend. I wish we could have stayed longer.
October 24, 2012
Rated 1 out of 5 by Peshawar Worse experience.
I had one of the worse experience staying at this property. My checking in time was one hour one of the most incompetent person behind the desk. No directions were given for parking or room for a person who is staying first time at this propert with family. Next day my bathroom roof started leaking the person who came to look at it was very rude. The employees at the bar by the pool were
very rude and gave an attitude like who cares.....The matter was brought up to the front office manager but she had a no care attitude too. I will never stay at this
property ever again and will not
recommend to anyone in future ever. One
of the worse hotel with worse
employees....except the only person who
checked us outage was the only one who
listened to us and as courtesy she
removed resort fee for us without asking.
We checked out one day early while being on vacation on my time and money. Very sad!
March 30, 2012
Rated 3 out of 5 by Media43 Good value
We have stayed at this hotel many times. It is a good value for the money. The whole hotel has been remodeled, including the pool. Rooms are clean and new, pool area is nice for a hotel it's size. We have never paid over about $90 a night and never would. It is a very nice 3 STAR hotel, not anywhere near a 4 STAR... It is great if you want to go to the Disney parks and drive, not sure about buses. Some of the other guests seems a little sketchy
June 2, 2014
Rated 5 out of 5 by cathyprz Recent Stay in Orlando
We had a wonderful time at the Sheraton Safari. The staff that greeted us as our cabs pulled up each day were always friendly and went out of their way to make us feel welcome. The room was clean and very nice. The pool area was clean and welcoming. We enjoyed the hot tub every day. We had absolutely no complaints! I would stay there again in a second!
March 2, 2012
Rated 5 out of 5 by Texas2013 Disney Family Trip
This was a great hotel to stay. I was concerned about the hotel being suitable for children but it was great. We are a family of four the rooms were a bit small for us but we survived. It is centrally located to everything, plenty of restaurants in the area. And we were in close proximity to Disney World one of the entrance was about 1/2 block away.
June 11, 2013
Rated 5 out of 5 by colliewog great service, great room, grat outdoor area
from the moment we arrived we were treated great by every person we encountered: from the valets, the front desk staff, the waitress at Zest, the bartenders at 27 Palms , the pool staff ,the clerk at the store and the limo driver. Behind the scenes folks i assume are good, as the a/c worked fine, the room was clean and tidied nicely, the food was good, the pool and hottubs were clean and comfortable. We spent time at the pool after our check-out and it was glorious. But we were extra surprised when our flight and departure were delayed, they went out of their way to make us welcome by offereing us vouchers for a poolside drink. I would definitely recommend this hotel.
January 17, 2013
Rated 5 out of 5 by JayC102 Great comfortable stay
I can see where the negative reviews come from. The outside of the hotel does look a little dated. But for us, the stay was perfect. My family was here for 4 nights. Room was clean and comfortable. Staff was friendly. The pool is one of the best. When I ask my kids the best thing about the trip, they said the pool, not Disney... enough said.
January 15, 2013
Rated 1 out of 5 by JC54 Disappointing
I choose this specific hotel as it was pet friendly. I made a special request for early check in on arrival date, so we could get settled in with our dog before our event started,but it could not be accommodated, as hotel was booked. So..I had to leave my dog behind. I should have changed hotels then. There were also no king rooms left at check in. My husband and I shared the double bed-hilarious. The A/C broke the first night-clanging and clattering, and we couldn't sleep. If it was turned up it started smelling like smoke/fire. We took turns sleeping on the couch and shutting the bedroom door to drown out the noise and smell. We couldn't be moved as the hotel was full. The screaming people in the pool past 1 am for two nights prompted a phone call each night. The engineering dept did finally come to look at A/C and simply left a note saying it was broken. Thanks for the update. They never came back. We stayed 3 long exhausting nights. Buyer beware.
March 14, 2013
Rated 5 out of 5 by Chuck42 Great vacation stay
My family and I felt special from the time we checked in until the time we checked out. The staff really made us feel so welcome. The housekeeping staff did an outstanding job of cleaning our room. The waitress that served us our breakfast every morning was outstanding. I would definitely recommend this hotel to anyone.
July 22, 2013
Rated 3 out of 5 by Jimone Average
Pluses: The room was comfortable, quiet, good price.
1)Wall type A/C noisy; as they all are, really belongs in a cheap motel, not a Sheraton!
2)Resort fee, really just a forced charge for parking and Internet; which worked poorly in the room, by the way!
3)Transportation to/from Disney was inconvenient; don't offer if not ready to make it useable, ended up driving because wanted to take a break from Disney during the middle of 14 hours!
4)No transportation to Disney shopping area!
5)Tried to purchase Disney Tickets from Hotel twice; staff lost interest when I declined opportunity to attend a presentation!
June 18, 2013
Rated 5 out of 5 by Veryimpressedpatrons Excellent Customer Service by Safety & Security Team
Our family recently enjoyed a 3 night stay at this property. When we returned, I realized I had left my ipad in our room. My husband called in the evening and left a message with an employee who took down the information and promised a return call. We received a call from Jean on the Safety and Security team by 7 am the very next morning, saying the lady who cleaned the room had found and turned in the ipad. I followed up with Diane in Guest Services that same morning. She was throrough, professional, informative and helpful. That same day, Luis, Safety and Security Manager, called me to tell me the ipad was on it's way to me. Luis even took the time to follow up with me the day the laptop was expected to arrive to make sure I received it. This team went above and beyond to make sure that I received my ipad and I am impressed by and grateful for their time and attention to this. What an outstanding example of honesty and diligence! The entire team should be commended. Thank you, all!
April 8, 2013
Rated 5 out of 5 by karen6 this hotel is fabulous
Beds are wonderful, rooms sqeaky clean/best restaurant fabulous food, wonderful food. Nolan and Erica very nice and cordial Desk associates professional and know how to respond to tired people in a positive manneriterd i was very impressed.The sales team so nice and willing to work with you
October 12, 2012
Rated 5 out of 5 by Nolekid Great Place to Stay
Great location within walking distance to many restaurants. Valet staff met me and was very attentive. Desk clerks where quick and cordial, room was very clean and had a nice decor. This is my first stay at his particular location, and would definitely come back.
June 6, 2012
Rated 3 out of 5 by Nathan75 Room & Pool were nice. Bus to Disney - not so much
Stayed 6 nights at this hotel in early March 2012. The room was recently renovated and comfortable. Pool area appeared to be all new and was above expectations. Staff was helpful.
However, the bus to DisneyWorld left much to be desired. A single bus served 4 local hotels, and the schedule was quite awkward. Because of the number of hotels included, it took a long time to get back from the park. Bus also carried almost double the "maximum passengers" back to the hotels each evening. They were also older busses - one evening the bus broke down and it took 90 minutes to get back to our hotel.
Overall, I would recommend the hotel - but the free shuttle leaves much to be desired...
March 14, 2012
Rated 4 out of 5 by FV2014 Love the new look
The renovations to the hotel are great. Excellent location. Cleaning staff came knocking at 8:30 AM regardless of the do not disturb sign. Parking was a disaster, lot was overcrowded and NO spots available because of the prom being held at the hotel. Parking cost should have been refunded.
June 3, 2014
Rated 5 out of 5 by Mike333 Best Bang for the points!
This was a really great resort with 2 nice pools and outstanding staff and a brand new Spa. I highly recommend the Sheraton Lake Buena Vista Resort. This was the best bang for our points, by far!
April 2, 2013
Rated 5 out of 5 by Isnelmar Great experience!
I love everything! love everything in the hotel, the room comfort, the location, the staff hospitality, the pool is amazing. Everything was fenomenal... Congrats! I want to come back!
October 22, 2012
Rated 1 out of 5 by MPB2014 Business travelers beware
From start to finish, this was my worst experience at a SPG property. The front desk sent me to the wrong room 3-4 times upon arrival. Room keys failed to work 3 times. AC unit would not stop running on Auto mode, then would not start, so room went from 60 to 80 in temperature each day. The front desk had no consideration for any of these issues. Shower took at least 10 minutes to get warm each use.
April 14, 2014
Rated 4 out of 5 by Trapper Great Staff
We have stayed at this hotel before and after the renovation. It is resort hotel for sure but the staff is great and the food in the restaurant is good but once again the staff is great. Lots of tourist clearly but the staff makes everyone feel great. Even calling the hotel ahead of time is a good experience. We use this hotel as a "staycation" since we live in East Orlando but are season passholders and aren't disapointed. Great Platinum recognition.
May 29, 2014
Rated 1 out of 5 by Platinumeliteguy Will not go back
Was shocked when we arrived that the hotel was a motel with a nice lobby. Sub par experience all around. Bar staff was very annoyed when I used a drink coupon that was given to us at check in and it took them 20 minutes to figure out how to take it off of my bill while I was dealing with my toddler who was ready to leave. Was told at checkin that a 4pm checkout was no problem and something I am used to as a platinum guest. On day of checkout keys were deactivated at noon and front desk staff took an oh well attitude and was annoyed to turn them back on and basically told my wife who was alone with our two year old she had to be checked out ASAP with no compassion or assistance despite us being told at checkin we were fine with the 4pm departure time. When I came to the front desk to work out a solution I was told that's how it is and I was looked at like a crazy person. If I am a top tier platinum spg guest I would hate to see how they would have treated some jerk off the street staying there for the first time. This property should no be affiliated with Starwood or its spg program as there was zero customer service or hospitality offered. Don't wast your time here.
February 10, 2013
Rated 5 out of 5 by JNP0409 PERFECT Stay!
The whole facility is outstanding. It was clean, meeting space/break outs were great, food was good, and the customer service was top notch. We had a large group of us checking in at the same time and their staff came around with bottles waters thanking us for our patience as we waited in line, great customer service. The rooms have a balcony with a viiew of the outdoor pool and patio areas,....and the patio has a built in fire pit, it's beautiful. This place is all around perfect for any type of travel.
March 27, 2014
Rated 5 out of 5 by Nikki5000 A wonderful getaway
My husband and I had a GREAT experience at your hotel . The staff was attentive was ready and eager to help. The room was breath taking very cozy. I also love ZEST restaurant have a great selection of entrees
June 3, 2014
Rated 4 out of 5 by DisneyFan24 Worth the wait!!
We stay at this hotel at least six times a year! We did not run into any of the noise issues associated with the renovation. The staff was very helpful, and even remembered us! The renovation is beautiful, and was definitely worth the wait! Any issues with the construction going on was so minor I don't even think it could be called an inconvenience. The pool area and fire pit is amazing. My kids loved it! I am very pleased that the rooms now have a mini fridge. That is a huge bonus for my family. We have a trip planned later this month, and another one the following month. Looking forward to it!
February 12, 2012
Rated 2 out of 5 Needs improvement
First the positive feedback. The pools and fitness center were better than advertised.
Our stay was a struggle from check-in to on-site parking. No consideration for Starwood members at check-in. The housecleaning did not always leave a full amount of linens. The shower control was some kind of home made, barely working valve. And finally, there is an insufficient number of spaces for parking...parking that guests are charged for. Obscure, darkened entry to the room building. On several occasions people showed up seemingly out of nowhere to enter the building after I opened the door. It made my family nervous and more than a little concerned for personal safety.
June 26, 2012
Rated 4 out of 5 by cj123 Wonderful!
Just love this hotel! Went in on points. Brand new low entry pool with volleyball and basketball at other end along with their other pool with slide. Rooms were immaculate and the staff were wonderful. We had an upgrade to a suite which had 2 bunk beds. This is a great family resort. We had a couple issues that they went above and beyond to take care of. I only give 4 stars bc the larger pool was a little cold and could have been heated and also I think they could have done the same renovations keeping the Safari theme, but all in all it was wonderful and will definitely be there next year!
April 9, 2012
Rated 3 out of 5 by Allen38 Nice Hotel but Parking Nightmare
Arrived on Friday night for a weekend stay. Front desk staff was nice at check-in, no offer of SPG check-in awards for Platinum members. In a way of making up for not having a Club Room, gave coupons for breakfast buffet for one and half-off other members tab, but should have really given 2 buffets instead of seeming cheap. Room was great, minus the missing balcony that Executive Suites are advertised as having. I used Suite Upgrade certificates and get a suite without a balcony that is advertised on the hotel's website. Went out to dinner and came back to a full parking lot, except for the valet lot that only had 2 cars in it. Parked in valet instead of having to park out back in the poorly lit construction area. Went in to alert front desk staff and was told I had to ask valet as they are a separate company, desk attendant would not call the valet to the desk or go out to them to ask about leaving my car there, poor customer service for Platinum members. I was offered to park across the street but I could not park in the empty valet lot. Came back on Saturday night and now valet area has moved and the space they had reserved and let stay empty right in front of the entrance on Friday night was now open for guests to park in. Why was this not left open on Friday?? Very poor management. Food on breakfast buffet was pretty bad, no omelette station and soggy waffles instead of fresh made ones. Service was good, but food was really lacking (thank god we only had to pay for half of one buffet otherwise we would have walked out and went somewhere else). In summary, nice room even if not as advertised, nice amenities and pool but very poor customer service and breakfast. Additionally, doors could seal better as they and the ceilings let in a lot of external noise.
June 6, 2012