Rated 5 out of 5 by Lala5 This hotel is so great!
Have always loved this hotel and now even more after the new remodeling they did! Everyone is so friendly here and it feels like home! Have been coming here for over 20 years!!!
May 11, 2014
Rated 1 out of 5 by TEXASGOLD CONFUSED
I AM CONFUSED WHY YOU WOULD BRING IN A NYC DECORATOR TO REMODEL A LANDMARK TEXAS HOTEL. THIS CONFUSION IS EVIDENT IN THE AMALGAMATION WHICH OFFENDED OUR SENSES UPON ENTERING THE NEWLY REMODELED HOTEL. SUFFICE IT TO SAY WE WERE DISAPPOINTED WITH OUR STAY.
May 5, 2014
Rated 5 out of 5 by Houston36 This hotel allows pets
This was my second time staying at this hotel and I believe it was even better the second time around! The staff is always so friendly and helpful. I was allowed to bring my dog, which took off a load of stress since I didn't have to board him. The staff was even friendly towards my dog! We were there seeing the Blue Man Group and the hotel was right across the street from the Majestic Theater. Talk about convienience. It was a very pleasant stay. I will definately go back to the Gunter Hotel and recommend it to my friends.
February 29, 2012
Rated 4 out of 5 by HBSPG Problem with noisy neighbors
I had to call 3 times on Saturday night starting at 12:26 AM, to report the noisy next door neighbors. The 3rd time I called, the front desk told me that they were having a party and that security gave them a warning. I told him it was 1 o'clock in the morning and my adjoining room door let all the noise into my room and it sounded like there were 100 people in that room. He said he would attend to it himself, and then the noise stopped. Unexceptable
June 30, 2014
Rated 1 out of 5 by Rod32 Unexpected poor quality for Sheraton
This hotel sadly did not live up to our expectations. Our bathroom was not cleaned and was only done after I made a special request. Even after this request the following day the same thing occurred. The Rooms were very small and dated,the bed was very old and squeaky. The Air conditioning very loud and effected my sleep. The Outdoor pool was dirty and needed to be cleaned and was not fit to swim in. A very disappointing experience one which I would not like to repeat and would probably question me staying at a Sheraton hotel in the future.
June 22, 2014
Rated 3 out of 5 by Travel0134 My review
This hotel has historic significance, which is part of its charm, although you don't feel that from the very modern lobby. The bathroom in the room had a certain "industrial" feel to it which was unlike other Starwood properties where I've stayed. In other Starwood hotels, I felt very warm and friendly front desk staffs. The experience here was different. I was also disappointed that when I made my reservation (via phone to SPG). I was told I'd be on a club level for my trip with certain benefits, but there was no club lounge available during my stay. It's a case of missed expectations. The hotel's location is fine--a comfortable walk to the Alamo and the Riverwalk. We ate in the restaurant; the food was good and the staff there was helpful and friendly. I normally don't review hotels, but felt like I needed to with this recent experience.
June 30, 2014
Rated 2 out of 5 by Hamp63 Parking fees high!!!!!
We were there for a anniversary celebration which was held at the hotel. Due to having two small kids and a lot of luggage/gowns/tuxedo, we needed to valet park. Other parking was across A busy street. Even though my brother and his wife were paying a large amount for the reception/dinner there, no compensation was given in reduced valet fee. It was $30.00 a night. There were a large number of family staying there so some reduced valet parking could have been given. Also, cable went out in my room. I called and notified them. Over 3 hours later it still was not working and had to call again.
June 9, 2014
Rated 3 out of 5 by bull96206 Historic hotel near San Antonio's River Walk
This hotel has lots of history in and around its location which is situated just a few blocks (short walk) from the Alamo. However, because of the Gunter's status as an historic hotel, renovations have been limited in some areas - bathrooms are smaller than those found in more modern hotels and standard room sizes tend to be somewhat smaller as well. The staff was great. The hotel was under renovation during our stay which likely took away from some of the finer points the hotel has to offer. There is a pool but it was not heated while we were there even though the website info said it was...there is also a "whiirlpooll" (not to be confused with a hot tub) but it was not working properly and barely functioned...if you didn't mind the water being cold. $28 valet daily parking can add up, too.
October 27, 2013
Rated 4 out of 5 by Pete60 Perfect for our trip
The Sheraton Gunter fit our plans almost perfectly for our recent trip to San Antonio. Ideally located for any of the multiple opportunities the downtown offers (the Alamo, the Riverwalk, the theater district), the hotel served as a great launching point for our plans. The room was spacious, the beds were extremely comfortable, and the privacy was excellent. We would most definitely stay there again. The only drawback was that the pool is not ideally placed to enjoy any sunshine.
March 24, 2013
Rated 4 out of 5 by LinWel127 Hotel overall was good
Except for the obvious disrepair (ballroom ceiling had fallen in this week), the rooms were updated and very comfortable. Staff was generally very helpful and responsive; one employee at the Houston Market was particularly rude and would not give us a table height table to sit at. Luckily other employees there over compensated for his rudeness and came to our aid.
June 30, 2014
Rated 2 out of 5 by BigMisterG Needs improvement
This hotel is below Sheraton standards. There was a rectangular vacant spot on the wall of our room, which appears to have been a mirror at one time but now is only a discoloration with seven holes in the plaster. There was no refrigerator in the room. The hotel has only something resembling a coffee shop but no real restaurant with a real menu. Glad the Palm and Bohannan's were next door. The staff, especially in the lobby bar, were great.
June 26, 2014
Rated 3 out of 5 by glen43 things have changed
Loss of Barons restaurant was bad for the hotel. Parking is to expensive. If room was cheaper our stay would be more worth it. Lobby colors went from elegant to blah.
July 3, 2014
Rated 5 out of 5 by Courtney505 Supreme Service
I chose this hotel to propose to my girlfriend. The hotel staff was so accomidating. They helped me with every step of my proposal. Brandon (the night auditor) helped me early in the morning (at the end of his shift) toe notes on 3 dozen roses. Thurston (the bellman) took my inital call and was excited to help, and was there to help tie on notes as well. Every night when we would return to the hotel, the staff would approach us with excitement.
July 25, 2012
Rated 5 out of 5 by George25 Historical Hotel and Great Service
Great experience with front desk. Stayed twice. Once we tried to check in early. The room was not ready, so we went to the Gunter Bakery to eat lunch (great food) and Chris came and brought us our keys. Next time it was very busy. We had a connecting room which was not yet ready, but Amy came up to our room when it was ready and brought the keys. She even checked the key to make sure it worked on both rooms.
December 30, 2012
Rated 5 out of 5 by verna beautiful hotel
We stayed at this hotel because it was in the SPG program and it was across the street from the Majestic Theater where we saw a performance the night of our stay. The room was very large and so was the bathroom. The bar was very cozy and the staff was great. I was disappointed to find out that I couldn't get any SPG points because I booked it through hotel.com. Otherwise, I recommend it to anyone.
November 21, 2013
Rated 2 out of 5 by BusTrip Could Have Been Great!
Lobby, Cafe, and Bar area were great. This is a historic hotel with alot of charm!
Ended up staying in two rooms. 1st room had dirty comforters with stains, and old bathroom with mildew on the bathtub. Second room had a leaking HVAC system that cracked the ceiling and had water dripping into my waste basket until maintenance fixed the issue.
Would have loved to give the hotel a higher rating!
October 7, 2013
Rated 5 out of 5 by Orion007 Great Hotel in San Antone
I stayed at the Gunter for the first time last week. Outstanding hotel in an outstanding location next to the River Walk. All of the hotel staff were excellent from check-in to check-out. My room was superb - roomy and comfortable. Excellent access to computers both in the Club and in the lobby. The Gunter is a classic hotel from another era that truly stands out in downtown San Antonio!
May 14, 2012
Rated 3 out of 5 by HotTexan Hot hotel
The cooling equipment of this hotel was probably the worst I have experienced in many years. The conference rooms and break out rooms were hot!
June 30, 2014
Rated 4 out of 5 by Jessi1126 Beautiful Hotel
I loved this hotel! The only issue we had was a noisy baby next door and the hotel immediately moved us to a quieter room.
The bed was incredibly soft & fluffy.
I loved the history of the hotel.
All the holiday decorations were gorgeous.
The location was close to the Riverwalk and downtown attractions.
There is a Starbucks right across the street. Score!! :)
December 1, 2011
Rated 5 out of 5 by hotrod57car Sheraton Gunther
recently stayed at the Gunther which is a great hotel EXCEPT for something they are doing. THEY ARE MODERNIZING and changing the architecture of this historic hotel. WHY??? They painted all the gorgeous varnish woodwork white and are adding shade around the gorgeous chandeliers in the lobby. WHY ?? you all need to fire your architect !!
December 8, 2013
Rated 4 out of 5 by RGVTraveler Historic hotel with character.
The Sheraton Gunter has been our choice for a hotel when we are staying in downtown San Antonio. The location is great with the Riverwalk, Majestic Theater and restaurants a short walk away. The bathrooms are small, but the rooms are well appointed and comfortable. We have been regular guests at this hotel when we travel to San Antonio.
December 21, 2011
Rated 5 out of 5 by dpsul09 Lovely experience altogether
We only stayed one night but we were treated like royalty. We so appreciated the little details and customer service. There were only two things that we thought were less than awesome, and that was the price of parking and the fact that the club lounge had no service on weekends. Isn't that when most people travel? Seems an odd policy.
March 4, 2013
Rated 4 out of 5 by Haysel Weekend stay
Close to the River walk attractions. Quiet. We loved the room and the Club Level appetizers. Everyone was very friendly when we arrived. The next morning, club level breakfast was disappointing and there was no one to greet us like the night before. It just wasn't the same quality food or service. could have been an off morning. overall a good experience and would stay there again.
June 23, 2014
Rated 5 out of 5 by Lynn16 Beautiful historical hotel in best location with fabulous staff
From the valet parking staff to the front desk, housekeeping, concierge level and bartending staff, couldn't ask for more professional, expert service. Great recommendations for places to eat, visit in San Antonio. Location is perfect to visit any part of the city. I love historic hotels, this is one of the best.
January 12, 2012
Rated 5 out of 5 by cheetah Historic Gunter Sheraton meets all needs
The Hotel staff was wonderful. Cheerful greetings and smiles made my family feel welcomed. We had some special requests and the staff accommodated every one. Rooms were spacious and enjoyed the history associated with this historic building/hotel. Great location--walking distance to all riverwalk attractions.
February 9, 2012
Rated 4 out of 5 by KLB25 Check In
I checked in late and was never recognized as a Platinum member. My room was over a very busy area so sleeping was difficult. I went downstairs the next morning and an amazing front desk person named Amy changed my room and took very good care of me. It redeemed my stay and I will return thanks to her!
February 19, 2013
Rated 2 out of 5 by Bean Rooms need renovation
The toilet in our room had mold around the rim of the inside. The carpet was dirty and old and needed to be replaced. The air conditioner was loud. The room was very noisy with street noise which is why we found ear plugs next to our sink. Hotel is very tired and needs upgrading.
March 10, 2013
Rated 4 out of 5 by Traumadoc magical at Christmas time
A wonderful location, close to everything we wanted to do. The wi-fi was a problem, kept dropping off my laptop, and it seems unfair to want to charge a separate fee for each device, i.e. laptop, smartphone, ipad. OVera;; we loved this fine, historic hotel.
December 8, 2011
Rated 2 out of 5 by Yen0529 Hotel Room Expierence
* Desk chair is so close to the bed.
(agaist the bed)
* Banquest chair instead of desk chair!
* Bath tub calukings showed multiple
* Bath room window blocking (films?) has
I do have photo to back up.
November 5, 2013
Rated 5 out of 5 by Oaktown301 We love Benjamin.
We had a terrific one night stay at the Sheraton. We took advantage of the gold membership lounge on the 12th floor. The gentleman that worked there was fantastic. Benjamin thanks for the great service and the laughs. See you soon!
November 9, 2013