Rated 4 out of 5 by LetUsSleep Please don't call guests after 8 pm
I requested a roll-away bed for my daughter when checking in at 3:30; was not in my room when I returned at 7 so I needed to call to remind staff. It was brought up fairly promptly. However, front desk called the room at 9 pm to ensure it was delivered. My daughter had been asleep for 45 minutes (and I was in bed as well). She thankfully was not woken up. I appreciate the front desk's follow-up, but in the future...
1. Deliver the bed shortly after the first request (in this instance at check-in)
2. Do not call guests after 8 pm. This is far too late to bother guests, especially to remedy something the front desk should have taken care of 4 hours prior
March 27, 2013
Rated 3 out of 5 by Mcnuss Pretty Blah
Hotel is fine...that's about it. It looks like some things were recently renovated, and those areas are nice but other things were just overlooked. For example, the elevators are shabby & beat up (and smelled funny) and there is no automatic door at the front, so I had to juggle my briefcase & suitcase to even get inside. There was never a doorman to be found & I came & went several times.
The room was comfortable and about as corporate as a room could be. It had a strong chemical/detergent smell that gave me a headache. Also, each time the a/c came on, it was like someone started a jet engine.
All together, a perfectly fine stay, but nothing special.
October 28, 2012
Rated 5 out of 5 by AnnaMc Overnight stay for a wedding
Great stay. Hotel is very beautiful and clean. Staff was wonderful. Love the valet parking. Had a wonderful time.
April 29, 2014
Rated 1 out of 5 by sheratonguest Understaffed and acquard
Understaffed and Confusing
This hotel is not up to standards for business travel.
- Inadequate drop off area. I was left waiting in my car for vehicles to allow me to approach the entrance
- Unprofessional doormen. Whistling for a taxi, the doorman left my right ear ringing for hours. I have not seen hotels use finger in mouth whistling to hail taxis for some time. Quite pedestrian.
- No one helped me with my bags
- No one consistently opened the hotel door for me
- I had dropped bags for a late departure. No bellman to retrieve when I was ready to leave. Held me up for another 5-10 minutes. NO TIPS FOR ANYONE
- The reception desk view from the entrance was blocked by pillars. I wandered around for 30 seconds looking for the reception. At first view was the concierge desk, not staffed and darkened.
- Waited to check in and did not get a welcome, “are you checking in?”
- There is only one button for the 3 elevator bank. It is not located in the middle, instead on the left elevator. The farthest right elevator opened, there was no light above the elevator indicating it was ready and the door view was obstructed by the thick walled facade around the door.
- Room numbering is completely confusing. Instead of the room legend signs being consistent i.e. rooms 4000-4050 that way and rooms 4051-4099 this way; the signs mixed the numbering convention counting down and then up 4050–4000 and 4051-4099. Not a big deal in itself, but a big deal with a ringing ear, long wait, un-empathetic staff, confusing elevator markings, etc.
- Thank goodness the room was clean, order less and in order.
- Hot water took quite some time in the shower
- The AC worked great and was in good working order
- Tap water tasted good
This may be a OK place to bring your family where you have a squadron of kids to run around and figure out where things are and have spotters for the elevator but it is no place for the business traveler. Sheraton Society Hill does not value your time; they prefer to understaff to cut costs versus properly staff to deliver a quality service experience. I don’t know how the other hotels in the area stack up and I won’t go out of my way in the near future to find out.
July 22, 2012
Rated 1 out of 5 by PhillyGuest Hotel is terrible
This is an old and awful hotel and is far and far and away the absolute worst Starwood hotel I have ever stayed at. The hotel is very old, the walls are thin and the air conditionioning did not work properly. I was there for a wedding and I know several guests (including myself and my wife, the groom, and the best man) who did not sleep well because the a/c would shut off at night, leaving the place very humid, and would make very loud noises which would wake us up when it went on again. On top ofthat, the TV did not work, the sink was backed up, the bathroom smelled, and the fridge stopped working. I won't be staying here again.
August 8, 2012
Rated 4 out of 5 by KCS61 Sheraton - Society Hill Philadelphia
One of the best nights sleep in a hotel ever. The bed and pillows were perfect and the bedding added to the experience, thanks.
April 28, 2014
Rated 3 out of 5 by 592407744 Bad stay
My check in experience was not good. They did not review my profile, placed me in an accessible rm when the hotel was not full and did not offer the Platnum offers.
Jordon the manager on duty was very responsive after I reported late room service with cold food.
April 25, 2014
Rated 5 out of 5 by BusFamilyTraveler Very pleased
We were very pleased with our stay. ALL of the staff was very friendly and pleasant from front desk to room attendants. My kids loved the indoor pool with skylights.
We did not eat at the restaurant in the hotel, so I did not rate this area.
We would definitely stay here again.
April 21, 2014
Rated 4 out of 5 by Mickey98 Noisy, noisy, noisy
There was an event going on during our stay and there were a lot of very happy and inebriated people roaming the halls until about 3:30 in the morning. This led to very poor sleep for me and my family. The second night, after the event, was much quieter. Almost all of the noise came right through the door - would a thicker or more soundproof door be better? Almost certainly yes.
April 16, 2014
Rated 4 out of 5 by STEVEVICKI GARBAGE
I WAS THERE 3 DAYS AND DID NOT SEE GARBAGE OUTSIDE FRONT DOOR EMPTIED. IT WAS OVERFLOWING THE ENTIRE TIME. FIRST THING YOU SEE AT HOTEL WHEN YOU GET THERE. LOUNGE ON 3RD FLOOR ALSO NO KEPT AS CLEAN AS IT SHOULD BE WHEN PEOPLE ARE THERE.
April 20, 2014
Rated 3 out of 5 by Jodat Nice, but...
If not for the noisy rooms and lukewarm water, I would have highly recommended this hotel. The water was warm when turned to the hottest setting, but worse than that was the noise. Room doors echoed, showers and toilet flushes seemed to be coming from my bathroom, but were from others around me. We were tucked back at the end of the hallway, so I don't know if it would be better or worse somewhere else. If you sleep deeply, you should be fine, but for a light sleeper like me it was torture.
Hotel location is excellent with lots of transportation options and great restaurants and bars nearby. Lobby is nice, workout facility includes separate treadmill room and weight room with dumbbells up to 50 lbs.
Room was nice, but very little dresser drawer storage. I would love to be able to recommend this hotel, but the rooms are just too noisy.
April 8, 2014
Rated 1 out of 5 by BRENDA907 NOT A PLEASANT EXPERIENCE
I WAS NOT IMPRESSED WITH THIS HOTEL AT ALL. FROM THE VERY NOISY HALLWAYS IN THE MIDDLE OF THE NIGHT, WHILE TRYING TO GET SOME SLEEP, TO THE EXESSIVE PARKING CHARGES WHICH WE WERE NOT INFORMED OF. I WAS NOT INFORMED OF THE CHARGE WHILE BOOKING THE ROOM, OR AFTER CHECKING OUT. I WAS TOLD BY ANOTHER FRIEND WHO CHECKED OUT BEFORE ME. AFTER I DID NOT SEE A PARKING CHARGE ON MY FINAL BILL, I INQUIRED ABOUT IT. I WAS THEN TOLD YES, SURE, THERE IS PARKING CHARGE, SO SINCE I PUT MY ROOM ON MY CREDIT CARD, THEY WOULD HAVE JUST ADDED THE CHARGES AFTER I LEFT, WHICH I FEEL IS DECEPTIVE. I WOULD HAVE THOUGHT MY FINAL BILL WAS WHAT WAS ON THE PAPER IN MY HAND, NOT $40.00 MORE THAN THAT.
November 12, 2012
Rated 2 out of 5 by Perez1 Service Needs Improvement
I am a frquent traveler, and I was disappointed by this hotel. One disappointment was how I rushed to the coffee counter to get there before it closed at 4 pm. At 3:45 pm, the staff member at the counter told me it was closed. When I told her that my impression was that it was open until 4 pm given the sign I saw and the booklet in my room, she reiterated how the counter was closed. Another time, I called from my room and asked for a pair of scissors--forty minutes and two reminder calls later, I received them. Finally, I asked for a bellman to help me with my luggage and some boxes I had. I waited in my room for twenty minutes, and then decided to lug the luggage and boxes myself.
April 4, 2013
Rated 2 out of 5 by Dejuant74 Noisy and 24hr room service improvement opportunity
I was on the third floor and throughout the night heard what seemed to be furniture scaling along the floor. Also I was pinned between two adjoining rooms whereby I had to listen to chatter in the early morning hours from one of the rooms. Lastly, I chose the hotel for its 24hr room service. Sadly I called before 6am and never received a pick up to my call. I informed the front desk of my debacle and was told I would see extra points in my SPG account and could check out same day. My bill was over $290 and my expectations of the hotel have fallen flat. I am unfortunately disappointed in this hotel stay.
March 6, 2013
Rated 5 out of 5 by jhock great spot
great location for walking to landmarks and nite life. inexpensive compared to surrounding hotels.
April 14, 2014
Rated 4 out of 5 by Victoria1313 A Thanksgiving Getaway
Brandee greeted me upon arrival and was very nice and started my stay off perfectly. There was an upgrade available so I accepted. The room was nice and directly across from the club. Would be a great location if the club door didn't slam shut. A suggestion to install a soft close door, although I understand ensuring the door closes every time it's shut. During the stay there was an alarm set off around 0300 one night. No real issue with the alarm, safety first, but there was no access to the stairwells to walk back to my room, lots off waiting for the elevators as everyone in the hotel needed to get back to their room as well. Overall my stay was great and the staff was outstanding. Thank you!
December 1, 2013
Rated 2 out of 5 by StacyB2013 Disappointed
We had stayed at this hotel 5 years ago and this time was very disappointed. The rooms were very dusty from the first date and not once was it dusted. The room was never vacuumed. Only towels, bathroom and bed were cleaned. The TV had problems and finally last day I was there it was changed. The AC unit was VERY loud. My room service orders were wrong every time. The staff was very accommodating to correct the issues but I don't think there should've been an issue to begin with. I don't think I have to tell room service to get the order right this time or tell house keeping to vacuum and dust.
March 7, 2013
Rated 4 out of 5 by Topsider27 Hotel Staff
The staff during our stay was excellent. From the time we were greeted from the taxi to check in.
We came to the hotel for an onsite wedding which was probably one of the best hotel weddings I've ever attended. The wedding reception was a huge success.
The bar and restaurant staff could not have been more helpful and accommodating.
April 3, 2014
Rated 5 out of 5 by Kats7 Great Location
The hotel is located right in the heart of Philadelphia's historic area, and is also within walking distance of Penn's Landing, South Street, and so many great restaurants! We loved the city feel of the area, yet the street that it is on is surprisingly quiet The hotel itself is beautifully decorated, very comfortable and inviting. We loved the open feel of the 4-story atrium lobby. The rooms are modern, yet homey, the beds are comfy and the bathrooms seem have been recently updated, have a luxurious feel, and are spotlessly clean. We totally enjoyed our stay at the Society Hill Sheraton
May 13, 2013
Rated 4 out of 5 by ras43 Nice, but poor internet
We spent 4 days in the hotel as a part of a meeting. The rooms are comfortable and surprisingly spacious. The meeting facilities, exercise area, and restaurant are all very nice.
It was fun to be able to to take a short (10 minute) walk to get to Independence Hall and the Liberty Bell.
Internet service in my room was horrible. For practical purposes, it wasn't possible to work in the hotel room; instead I needed to go to the hotel lobby.
March 23, 2014
Rated 3 out of 5 by DoctorNO Too much waiting, too many mistakes
I've never had this experience before with a starwood hotel, but we had to wait an hour for our 2 rooms to be ready and we arrived at 3:30PM. The rooms should have been available when I walked in the hotel at that time.
Once we got to the room 1 out of the 4 room keys provided worked. I went down to guest services and had them replaced. I go off to dinner with my wife and leave my kids with my Mother and she is locked out of the room because the new keys didn't work either! I ended up leaving the restaurant just to let my family back into the room.
The valet was extra slow with a 20 minute wait time for my car.
The food from room service arrived cold.
Overall I was greatly disappointed with the hotel.
December 10, 2013
Rated 2 out of 5 by Plum57 Expected more from Sheraton
I was given a room that did not appear to have been used recently. The TV was not working when we arrived. I was unable to reach the front desk by phone so my daughter went downstairs to tell them about the problem. "Engineer Jason" came promptly and told us the tv was not properly connected. He also said we had an old phone which was why it did not have an extension number for the front desk. The heating/cooling system made a loud noise (almost like a door slamming) every time it came on during the night. There was noticeable dust on the wooden furniture and hair on the bathroom floor.
April 12, 2013
Rated 2 out of 5 by Vanda19 bad start to the new year
We stayed at this hotel for the New Year's eve festivities. The room was hot and if you tried to lower the heat the air conditioning came on, in short freeze or boil. In the morning we had to wait over one hour in order to get our car from the valet parking. They knew they had a full house but they only staffed one attendant for the valet parking. They do not offer self parking and being in the city is not easy to park on the street. We liked the dinner and dancing the night before but will not go back next year. I called to complain and they did not return my call. really disappointed.
January 2, 2013
Rated 3 out of 5 by Bobby22 Nice but noisy interior rooms
Hotel overall was nice but my room (3100) faced the interior lobby, and people's voices (Friday and Saturday nites until 2am) and then vacuuming (Monday at 5:30am) made sleep difficult.
April 8, 2014
Rated 4 out of 5 by bolima Great staff - friendly and helpful
four night stay for conference; staff were wonderfully accommodating and friendly and the room was super comfortable and clean; Taste Restaurant had nice atmosphere but limited menu- the food was average but staff were also friendly and helpful
April 6, 2014
Rated 5 out of 5 by MPMG14 excellent experience
our stay was very enjoyable. other than the loud sound from the heating system turning on, all other aspects including the people and the services made for a very good time.
April 7, 2014
Rated 4 out of 5 by Swimmerk Great hotel for travelers in historic Philadelphia
I spend a significant amount of time in Philadelphia, and that has meant visiting the various Starwood properties (including this hotel).
This hotel is very cute, in a historic area which is tons of fun to walk around and the staff is wonderful.
It was not totally condusive to business travel, as it was quite difficult to get to center city any way except via cab.
The hotel seems older and the club rooms are not what I expected based upon stays at other properties but nice nonetheless. I would certainly stay here again if I ever have a weekend in town between weeks on business.
July 23, 2012
Rated 5 out of 5 by coolseb A Fabulous Dog-Friendly Hotel
We had a wonderful stay at the conveniently-located Sheraton Society Hill last weekend. All of the staff- from the front desk to the bell boys/valets to the folks who maintain the cleanliness and sparkle of the hotel were extremely friendly and helpful! Our room was on the Club Level, thanks to the special care of the guest services manager, and we couldn't have been more delighted. The beds were super comfy, the room was sparkling clean and appeared newly furnished, and the Club Room was an extra bonus that we enjoyed throughout our stay. Our dog joined us for this trip and was pleasantly greeted by everyone he met. Because our family lives in the area, we will definitely be coming back for future visits.
July 16, 2013
Rated 4 out of 5 by State2013 Nice with some improvements
The overall experience was nice, but there are some areas that need improvement. I was a little irritated by hotels charging for room WI-FI, but when I found out that you had free WI-FI in the lobby, I thought "Okay". Go to the lobby to find out you limit even that to 2 hours? Really? And that's not even 2 hours per day. I was on a business trip for a full week! I'm not willing to pay $10/day, everyday I'm there. There were a few other issues that I won't get into, they were more minor than this one. I would still recommend the hotel, but add the caveat of these other issues.
June 10, 2013
Rated 5 out of 5 by RWF3 Sheraton Philadelphia a great place to stay
My recent stay at the Sheraton Society Hill was excellent.
April 7, 2014