Rated 1 out of 5 by PhillyGuest Hotel is terrible
This is an old and awful hotel and is far and far and away the absolute worst Starwood hotel I have ever stayed at. The hotel is very old, the walls are thin and the air conditionioning did not work properly. I was there for a wedding and I know several guests (including myself and my wife, the groom, and the best man) who did not sleep well because the a/c would shut off at night, leaving the place very humid, and would make very loud noises which would wake us up when it went on again. On top ofthat, the TV did not work, the sink was backed up, the bathroom smelled, and the fridge stopped working. I won't be staying here again.
August 8, 2012
Rated 4 out of 5 by BGRG Location, convenient to Old City/restaurants
Quiet location at edge of busy restaurant/bar area. Directly across from Society Hill. Walkable to restaurants altho valet parking available at many spots (and in hotel). Good access to I95. Staff very helpful. Hotel Sheraton standards. Would have wished for a more expansive lobby coffee bar (serves Starbucks coffee) but is not a Starbucks.
September 2, 2014
Rated 5 out of 5 by lilonstitch Hotel was nice
The hotel was very nice. When we got to our room it was unbearable very hot we gave it some time, when it didn't cool down, we call for service, there was a quick response he came fixed it at least we thought. We went out for the evening only to come back to the same out room. Now its about midnight we call downstairs and luckily we caught him as he was leaving , he came back did a few other things to the unit and got it working fine. Needles to say we had to stay up to make sure it was working finally got to bed around 1 and sleep like a baby.
August 6, 2014
Rated 1 out of 5 by BRENDA907 NOT A PLEASANT EXPERIENCE
I WAS NOT IMPRESSED WITH THIS HOTEL AT ALL. FROM THE VERY NOISY HALLWAYS IN THE MIDDLE OF THE NIGHT, WHILE TRYING TO GET SOME SLEEP, TO THE EXESSIVE PARKING CHARGES WHICH WE WERE NOT INFORMED OF. I WAS NOT INFORMED OF THE CHARGE WHILE BOOKING THE ROOM, OR AFTER CHECKING OUT. I WAS TOLD BY ANOTHER FRIEND WHO CHECKED OUT BEFORE ME. AFTER I DID NOT SEE A PARKING CHARGE ON MY FINAL BILL, I INQUIRED ABOUT IT. I WAS THEN TOLD YES, SURE, THERE IS PARKING CHARGE, SO SINCE I PUT MY ROOM ON MY CREDIT CARD, THEY WOULD HAVE JUST ADDED THE CHARGES AFTER I LEFT, WHICH I FEEL IS DECEPTIVE. I WOULD HAVE THOUGHT MY FINAL BILL WAS WHAT WAS ON THE PAPER IN MY HAND, NOT $40.00 MORE THAN THAT.
November 12, 2012
Rated 5 out of 5 by Sammy27 The managerial staff is amazing
My wife, infant child, and I stayed at the hotel for a wedding. When it came time for the reception, my child was too exhausted to stay up any longer. So, my wife stayed with her in our room while she slept. She was going to miss the meal, but I asked a woman who was in charge at the wedding (I don't know her name) if it was possible to take my wife's meal to the room. She was happy to help and even brought her a glass of wine. We were very happy with this level of service and thankful for the help of the manager.
August 11, 2014
Rated 5 out of 5 by jean65 perfect location
Having never been to Philadelphia before, we wanted near the historic area. We sure got it!! We could walk almost everywhere. We did take the hop on hop off bus for the full range of options the first day.Had the bus drop us on their next to the last stop--one block from hotel. Had a very nice dinner at Taste the first night. The personnel at this hotel were about the best we have ever encountered. Check in they treated you like royalty and I am only gold status. The bell hops and valet guys were always waiting to open doors or guide you to interesting areas or restaurants. Always happy and chatty. The room was very clean and nicely appointed. Only thing I would improve is a snack shop with sandwiches in the lobby.
July 17, 2014
Rated 5 out of 5 by LawyerCat Great place to stay for business or pleasure
I stayed here for a quick in-and-out trip to Philadelphia. I was amazed first of all how conveniently located for the airport this hotel was; a pleasant surprise. The hotel was spacious and I liked the interior courtyard, although be aware it can add some walking to your trip. But you'll be walking a bit anyway, with the way this hotel is so close to the sights of Philly: the Liberty Bell, Constitution Museum, etc. And it's just blocks from the water so if it's nice out that's a good stroll. It's also near Jefferson University if your travels take you there, and it's 10 blocks away from some hip restaurants along Walnut.
The rooms themselves are the quality you expect from a Sheraton hotel, and there's plenty of in-room coffee and free water bottles to start you on your day.
August 6, 2014
Rated 2 out of 5 by Dejuant74 Noisy and 24hr room service improvement opportunity
I was on the third floor and throughout the night heard what seemed to be furniture scaling along the floor. Also I was pinned between two adjoining rooms whereby I had to listen to chatter in the early morning hours from one of the rooms. Lastly, I chose the hotel for its 24hr room service. Sadly I called before 6am and never received a pick up to my call. I informed the front desk of my debacle and was told I would see extra points in my SPG account and could check out same day. My bill was over $290 and my expectations of the hotel have fallen flat. I am unfortunately disappointed in this hotel stay.
March 6, 2013
Rated 2 out of 5 by Perez1 Service Needs Improvement
I am a frquent traveler, and I was disappointed by this hotel. One disappointment was how I rushed to the coffee counter to get there before it closed at 4 pm. At 3:45 pm, the staff member at the counter told me it was closed. When I told her that my impression was that it was open until 4 pm given the sign I saw and the booklet in my room, she reiterated how the counter was closed. Another time, I called from my room and asked for a pair of scissors--forty minutes and two reminder calls later, I received them. Finally, I asked for a bellman to help me with my luggage and some boxes I had. I waited in my room for twenty minutes, and then decided to lug the luggage and boxes myself.
April 4, 2013
Rated 5 out of 5 by gor16 Great place to stay.
Couldn't have asked for anything more.
September 3, 2014
Rated 2 out of 5 by StacyB2013 Disappointed
We had stayed at this hotel 5 years ago and this time was very disappointed. The rooms were very dusty from the first date and not once was it dusted. The room was never vacuumed. Only towels, bathroom and bed were cleaned. The TV had problems and finally last day I was there it was changed. The AC unit was VERY loud. My room service orders were wrong every time. The staff was very accommodating to correct the issues but I don't think there should've been an issue to begin with. I don't think I have to tell room service to get the order right this time or tell house keeping to vacuum and dust.
March 7, 2013
Rated 5 out of 5 by jmontser Excellent, Relaxing and Centrally located
Overall had a wonderful experience. Rooms were great, hotel was centrally located with a very friendly staff and facilities met all of our needs. Only opportunities we found was parking was on the expensive side and could be reduced slightly and the bar offered no happy hour even on Tuesday which is apparently a neighborhood HH day. That would have made our experience excellent since we had our kids and it would have been nice to relax at the hotel.
August 10, 2014
Rated 4 out of 5 by Victoria1313 A Thanksgiving Getaway
Brandee greeted me upon arrival and was very nice and started my stay off perfectly. There was an upgrade available so I accepted. The room was nice and directly across from the club. Would be a great location if the club door didn't slam shut. A suggestion to install a soft close door, although I understand ensuring the door closes every time it's shut. During the stay there was an alarm set off around 0300 one night. No real issue with the alarm, safety first, but there was no access to the stairwells to walk back to my room, lots off waiting for the elevators as everyone in the hotel needed to get back to their room as well. Overall my stay was great and the staff was outstanding. Thank you!
December 1, 2013
Rated 5 out of 5 by Kats7 Great Location
The hotel is located right in the heart of Philadelphia's historic area, and is also within walking distance of Penn's Landing, South Street, and so many great restaurants! We loved the city feel of the area, yet the street that it is on is surprisingly quiet The hotel itself is beautifully decorated, very comfortable and inviting. We loved the open feel of the 4-story atrium lobby. The rooms are modern, yet homey, the beds are comfy and the bathrooms seem have been recently updated, have a luxurious feel, and are spotlessly clean. We totally enjoyed our stay at the Society Hill Sheraton
May 13, 2013
Rated 1 out of 5 by Kathleen1 Cleanliness was not up to par
My room was lovely and appeared clean, however there was a distinct musty smell in the bathroom that made it clear that it was not clean. I called Guest Services to explain there was a musty "wet towel" smell and requested they send Housekeeping to use a disinfectant or bleach-like cleaner to remedy. It was evident that Housekeeping did not clean the bathroom, and in fact, Housekeeping never visited my room during my entire 3 day/2 night stay: the coffee service was not replenished, the trash was not cleared, and the musty smell remained. I did not expect them to ignore the room altogether, especially given my request for a bathroom cleaning upon my arrival. Lastly, I had to kill a few ants that were crawling in the entryway as well. I've stayed here before and did not experience these problems, so I would recommend.
August 4, 2014
Rated 2 out of 5 by Plum57 Expected more from Sheraton
I was given a room that did not appear to have been used recently. The TV was not working when we arrived. I was unable to reach the front desk by phone so my daughter went downstairs to tell them about the problem. "Engineer Jason" came promptly and told us the tv was not properly connected. He also said we had an old phone which was why it did not have an extension number for the front desk. The heating/cooling system made a loud noise (almost like a door slamming) every time it came on during the night. There was noticeable dust on the wooden furniture and hair on the bathroom floor.
April 12, 2013
Rated 2 out of 5 by Vanda19 bad start to the new year
We stayed at this hotel for the New Year's eve festivities. The room was hot and if you tried to lower the heat the air conditioning came on, in short freeze or boil. In the morning we had to wait over one hour in order to get our car from the valet parking. They knew they had a full house but they only staffed one attendant for the valet parking. They do not offer self parking and being in the city is not easy to park on the street. We liked the dinner and dancing the night before but will not go back next year. I called to complain and they did not return my call. really disappointed.
January 2, 2013
Rated 5 out of 5 by Taffy38 What a great weekend.
Merlin and Angel were wonderful with their service.
August 27, 2014
Rated 4 out of 5 by Swimmerk Great hotel for travelers in historic Philadelphia
I spend a significant amount of time in Philadelphia, and that has meant visiting the various Starwood properties (including this hotel).
This hotel is very cute, in a historic area which is tons of fun to walk around and the staff is wonderful.
It was not totally condusive to business travel, as it was quite difficult to get to center city any way except via cab.
The hotel seems older and the club rooms are not what I expected based upon stays at other properties but nice nonetheless. I would certainly stay here again if I ever have a weekend in town between weeks on business.
July 23, 2012
Rated 5 out of 5 by macdaddy737 Society Hill
Excellent from arrival till the next day when I departed. Great location with a lot of things to do close by.
August 25, 2014
Rated 3 out of 5 by DoctorNO Too much waiting, too many mistakes
I've never had this experience before with a starwood hotel, but we had to wait an hour for our 2 rooms to be ready and we arrived at 3:30PM. The rooms should have been available when I walked in the hotel at that time.
Once we got to the room 1 out of the 4 room keys provided worked. I went down to guest services and had them replaced. I go off to dinner with my wife and leave my kids with my Mother and she is locked out of the room because the new keys didn't work either! I ended up leaving the restaurant just to let my family back into the room.
The valet was extra slow with a 20 minute wait time for my car.
The food from room service arrived cold.
Overall I was greatly disappointed with the hotel.
December 10, 2013
Rated 5 out of 5 by coolseb A Fabulous Dog-Friendly Hotel
We had a wonderful stay at the conveniently-located Sheraton Society Hill last weekend. All of the staff- from the front desk to the bell boys/valets to the folks who maintain the cleanliness and sparkle of the hotel were extremely friendly and helpful! Our room was on the Club Level, thanks to the special care of the guest services manager, and we couldn't have been more delighted. The beds were super comfy, the room was sparkling clean and appeared newly furnished, and the Club Room was an extra bonus that we enjoyed throughout our stay. Our dog joined us for this trip and was pleasantly greeted by everyone he met. Because our family lives in the area, we will definitely be coming back for future visits.
July 16, 2013
Rated 4 out of 5 by Prelda Our Room
Bedroom carpet was stained, needs surface in bathroom to store personals
August 25, 2014
Rated 4 out of 5 by State2013 Nice with some improvements
The overall experience was nice, but there are some areas that need improvement. I was a little irritated by hotels charging for room WI-FI, but when I found out that you had free WI-FI in the lobby, I thought "Okay". Go to the lobby to find out you limit even that to 2 hours? Really? And that's not even 2 hours per day. I was on a business trip for a full week! I'm not willing to pay $10/day, everyday I'm there. There were a few other issues that I won't get into, they were more minor than this one. I would still recommend the hotel, but add the caveat of these other issues.
June 10, 2013
Rated 1 out of 5 by JodiL Loved hotel BUT!
I love staying at the Sheraton but was really uspset that the hotel charged my credit card huge daily fees and then also charged my credit card for my over all stay. I have no problem with the overall charges just not happy with a company also charging my credit card a high 200 dollar per day rate on top of it all!
many extra charges which took nearly a week to fall off my account .. Creating my charge account to go into overlimit issues. Also very loud drilling noises from work going on at hotel, work up every morning from drilling..
Will not stay at a Sheraton again.
September 3, 2012
Rated 5 out of 5 by jonescrew We'll be back
What a great location - walking distance to so many attractions. The rooms were exceptionally clean. It looked like it had been recently renovated, everything was like new. The staff was very friendly and helpful. I didn't get a chance to take advantage of the pool but it looked very inviting as well. We enjoyed a drink at the Taste and although the bartender/waiter was very busy with a large wedding party we weren't ignored. I checked into hotels to stay while attending a concert at the Susquehanna Bank and this was the perfect place. We booked the Philly Overnight Pkg which included parking and the rate was still cheaper than a lot of other hotels. We will definitely be going back for a night of partying in Philly.
August 15, 2012
Rated 5 out of 5 by Bullhead location
Excellent location and a good value for he money.
August 21, 2014
Rated 5 out of 5 by tron22 Great overall experience
All the hotel facilities were in good condition and readily available. The hotel and staff was very responsive to any comments and concerns.
August 18, 2014
Rated 4 out of 5 by LynneW Lovely Hotel
My only concern is the lack of automatic opening front doors. It makes it hard for those of us who use an ambulation device such as a cane to open the heavy doors.
August 18, 2014
Rated 3 out of 5 by GreenbeltDC It Was Okay
The lobby and restaurant were nicely decorated. The room was comfortable; however, the furniture in the room was scratched and there were other details that could have been improved upon. I guess I should, but probably never will get use to the subtle indifferences that are displayed to patrons of black ethnicity although we pay the same amount for the services provided. For example, except for Leticia, the other employees at the front desk (including the black employees) were somewhat curt and insincere in their greetings and interactions with me, but pleasant with people of other races. The young lady of Arabic descent at the Starbucks made every conscious effort she could not to touch my hand when giving my change and her greeting and demeanor was not really sincere and welcoming. I also walked into the restaurant/bar one evening and was not approached until after a caucasian couple came in after me and were greeted and seated first. On a positive note, the doormen/bellmen outside were pleasant and very welcoming and seemed to consistently respect and greet everyone without any disparate treatment and with genuine sincerity. Overall the hotel was clean and I got what I paid for, but I did not feel very welcomed. Maybe next time I am in Philadelphia I will stay at one of the other hotels, where a couple of my co-workers stayed for the same price. I'm not sure employees can be trained to be sensitive to their behaviors with diverse audiences or if they even know it is noticed, but I did.
August 24, 2014