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Rated 3.7 out of 5 by 395 reviewers.
Rated 2 out of 5 by Needs improvement I expected more from this hotel. Service is inconsistent. Front desk staff are attentive and helpful but there were problems when reservation was made. Valet psrking is a joke. Either it is unavailable or painfully slow. Room was small but comfortable and clean. Tissue box had 3 tissues in it. Breakfast buffet was unavailable and breakfast service was painfully slow. It just falls short and for the price, they should do better. September 15, 2013
Rated 2 out of 5 by Brooklyn NY I arrived at the hotel around midnight and has an important meeting to make around noon. Therefore, I requested to have a quiet room so I can sleep in. However, the room that I stayed in was so noisy due to the outside construction. The construction started around 5-6am in the morning. It was non-stop and continue... I was very disappointed as the staff of the hotel did not full-filled my minor request. September 13, 2013
Rated 4 out of 5 by Hotel AC does not always work We stayed two nights, the first night, we got in very late and the ac in our room did not work, it was over 80 degrees but hotel was sold out. The manager Victor, did move our room in the morning and sent a very nice room service tray to us. He also said he would put 4000 points on my spg account but, he never did. He also offered us free breakfast but their resteraunt on site was pretty bad and the service was awefull. The hallways of the hotel were about 85 degrees and we overheard alot of other guests say their ac was not working either. Also, currently there is construction and the street to the hotel is sometimes closed and impossible to drive to. We had to drive around the block 10 times and finally gave up and went to some parking garage a few blocks away and walked. June 16, 2014
Rated 5 out of 5 by Wonderful hotel, great staff Stayed two days recently on family visit. Everyone we met had a smile and a friendly, helpful attitude. Could not have been nicer. The room was plenty large enough by NY standards, and exeptionally clean. Location was very convenient near the approaches to Manhattan. Parking was available on the street. Overall, a very positive experience. Would definitely stay here again and recommend it to others. November 15, 2012
Rated 1 out of 5 by Did not clean room We were out of our room from about 9am until about 3:30pm. Room had not been cleaned when we returned to rest and get changed for the evening. No one was in sight. We called the desk. We took towels from cart in hall. Came back at midnight and still not cleaned. Called management and they sent us clean towels. This was not acceptable for the prie we paid. Cheaper hotels have better service. September 18, 2012
Rated 4 out of 5 by Beautiful hotel in the heart of downtown Brooklyn This hotel is really very convenient- close to Manhattan and all the hot spots in Brooklyn- it's true that the rooms are a little small, but the cleanliness, location, and especially the staff make it all worth while. We had a minor issue over our stay and the hotel manager and front desk manager were both awesome and very responsive! love this hotel and will come again anytime i'm in NYC March 1, 2012
Rated 2 out of 5 by My June stay I was so disappointed in this stay that I am not sure I will stay again. It cost a lot of money to stay and I do not feel you meet the criteria any more.A positive is the beds and linens are amazing!! The air conditioning was loud and did not work properly and I did mention it and it was even worse after that. The staff seemed way too busy to personally help me. The hot tub again was not working and then it was fixed and very luke warm at best and the jets were not working properly so what is the point!! So disappointing. And then none of the tv's worked in the restaurant bar so why go in there and watch the World Cup and on top of that they were out of chardonnay!! A bar out of wine on a weekend what is up with that??!! Unbelievable!!! I do feel that certain employees were delightful and made some of these issues dealable.. It is also impossible to get a taxi and no one is willing to call one!! I think I need to try another hotel on my next visit. And the saddest part not one manager even addressed me on this trip especially after I asked to speak with them!! Very disappointing.. I do love the rooms and the beds are fabulous but since the air conditioning was so loud and then stopped working it made for a very stressful sleeping situation. This hotel is only four years old and I am so sad by all these issues. July 1, 2014
Rated 4 out of 5 by Convenient and Clean The hotel was fine, but there was a problem in having no hot water the entire time we were there. This has happened before so this is an ongoing problem. They did not attempt to adjust our bill, nor offer an apology upon check out. Hotel is very clean and convenient to the Barclay's Center. The staff is good but the lack of hot water is not fun! Good breakfast on the club floor. October 15, 2012
Rated 3 out of 5 by The staff is rude and very disrespectful I stayed at this Sheraton on 6/22. I arrived to the hotel after a long day of driving at ~10:00PM at night. They provided me a wheelchair accessible room. I am not handicap and I really did not appreciate that the shower had no door so all the water could leak all over the floor. Secondly, the toilet did not work. I called the staff about requesting another room with a workable toilet. The man, absolutely not a gentleman, told me to wait for the engineer, the hotel was 97% occupied, and it was not his problem if the toilet doesn't work because he would still charge my credit card for the night. My boyfriend went down to the front desk where he talked to the same staff member and another woman at 10:30PM at night. They still were very rude, disrespectful, and insisted that we continue to wait for the engineer. Finally, at 10:45PM a manager was made aware of the issue and switched our room. June 23, 2014
Rated 3 out of 5 by 2nd Trip in 2 Months - different experiences This travel exper. worst than the 1st one. I was able to check in early and that was great, but not w/o feeling like i was being interrogated when i went to pay for my room - because of my name. Once i was in my room I kept having an overwhelming feeling that i smelled cigarette smoke and later found out that all towels and linen smelled like a cigarette factory. Yuck! September 4, 2012
Rated 2 out of 5 by Uncomfortable and inconvenience First of all elevator was horrible, didn't work even after using my door key. I had to come down and had to change the key three times to work. Toilet clogged even after reporting to desk. Equipment was non functioning, engineer had to come repeatedly to correct. I called every time, the person took hours to come. The whole stay was not only bad but irritating. March 26, 2013
Rated 4 out of 5 by Great neighborhood hotel! The rooms are exceptionally clean and the beds are great for sleeping. The rooms are not sound proof so we were very lucky to have our white noise machines with us. We did buy the Club Room package. Appetizers were ok, breakfast is very good. For dinner, We walked to a great neighborhood restaurant "Queen Italian" at 84 Court Street. Great food! Mayor Giuliani, Koch, and De Blasio have all eaten there. June 21, 2014
Rated 4 out of 5 by A great place to stay in Brooklyn As usual, we really enjoyed our stay at the Sheraton Brooklyn! Our only complaint is the breakfast experience at the Club Lounge - it closes much too early (9:30) and the selection is extremely limited. Fortunately, there are lots of dining options within a short walk. June 2, 2013
Rated 3 out of 5 by took forever to get towels Needed to call to get towels as we were getting dressed for a wedding. after an hour I had to call back and then they finally came. When we came home from the wedding we were FINALLY greeted with the "gift bag" from the wedding party. Ridiculous that the hotel forgot to give it to us at check in or soon afterwards. The gift bag had important maps of locations we needed. Getting it after midnight served no purpose. My son and his wife had to ASK for it the next morning - totally useless at that point. My bed was fine - however the sheet was ripped. I kept getting my finger stuck in the rip as I slept. Last - the hotel restaurant was ABSOLUTELY the worst food and service. We waited forever....gave us coffee but by the time they brought us cream the coffee was cold. Then we added the cream and it had gone bad and curdled our coffee. The food took so long to come to us - and arrived cold and totally tasteless. It was very expensive for what we got and was disappointed. That was the last impression we had before leaving the hotel. May 28, 2013
Rated 5 out of 5 by Excellent rooms and food Huge flatscreen TV in sizeable, comfortable & quiet rooms. Food was very good and portions were large. Cheese cake was great and enough to feed a family! Surrounding area isn't too nice but it looks like improvements are happening. September 28, 2012
Rated 4 out of 5 by Brooklyn Experience Hotel fit the location I needed while in the area. The staff was exceptional in it's service, and answered any questions I had. Would definitely stay at this hotel again when in the Brooklyn area. December 2, 2013
Rated 5 out of 5 by Great Stay! Room was great and staff were outstanding. In particular, Victor on the front desk and Patricia the manager went out of their way to accommodate us and make our stay perfect. November 27, 2013
Rated 5 out of 5 by GREAT HOTEL My experience at the Sherton Hotel was great. I love the hotel and will be staying there everytime I come to New York to visit my daughter, which will be very often. GREAT HOTEL July 26, 2012
Rated 5 out of 5 by Great location - excellent staff! After an exhausting day of meetings, I needed a comfortable place to relax and unwind. Sheraton provided that plus more. Great room…professional and courteous staff. Bravo! May 25, 2012
Rated 5 out of 5 by this hotel was family friendly and accomodating We brought our children ages 9 and 12 and they were happy to be here and felt welcome anywhere we ventured. the business travelers were also very friendly to our family. March 30, 2013
Rated 4 out of 5 by Surprise In easy reach of all Brooklyn and Manhattan lies this very adequately fitted hotel. Rooms surprisingly nicely decorated, clean and good beds. Place to stay. August 19, 2012
Rated 5 out of 5 by Great staff Thks hotel has great staff. Very accomodating. June 25, 2014
Rated 4 out of 5 by June 2014 Staff was very cooperative and helpful. I've stayed here before and will do so again. However, the restaurant needs--with all the great food in NYC, why would you even consider Irsih Mexican? June 23, 2014
Rated 2 out of 5 by Too many problems 1 not easy to get local cars or taxis 2. Water shut down during day 3. Food was awful. 4. Hotel could not break $100.00 bill October 15, 2012
Rated 1 out of 5 by Few employees with real bad attitude Few employees with real bad attitude Had issues with billing and had to make four calls to get it fixed April 4, 2013
Rated 4 out of 5 by Attentive staff The staff was very responsive and well trained in customer service. June 24, 2014
Rated 1 out of 5 by Not Sheraton-level Under-staffed, under-resourced, very poor execution of basics August 19, 2013
Rated 2 out of 5 by Can't get it right Week in week out I try to like this hotel, but every Monday they seem to disappoint me. I never get the room that I booked, even though I always call hours ahead of time to ask to hold my room for my arrival. There is almost no extra recognition for being platinum. The turn over at the front desk is so high and there is always someone new who doesn't really know the ropes. The rooms are nothing special either. I just can't get myself to like this hotel - and doesn't seem like they are trying to get me to like them either. Just due to the check in process and the service, I wouldn't choose to stay here if it want so close to work. March 11, 2014
Rated 1 out of 5 by No hot water! Major fail. no hot water. October 15, 2012
Rated 2 out of 5 by Think twice before staying here. 1.We arrived on a Friday,early evening, for a weekend family wedding in Brooklyn. We found there was no hot water to shower before going to the family dinner. All they said was sorry we are waiting on a part. 2. In order to reach your floor you must insert your room key into a slot in the elevator before pushing the floor button....Good luck trying to do that before the door closes unless you are the first person on. If you are on a lower floor you will end up riding up and down the elevator several times before you are able to arrive on your floor. The staff is well aware of this problem but says there is nothing they can do about it. 3. DON'T use the hotel's car service. They make up prices and many don't know how to get where you want to go. ( We took 2 cars to the family dinner leaving from the hotel, going to the same place at the same time. one car charged $25 the other $35 and the more expensive car also had no idea how to get where we wanted to go and pulled over and spent 8 min looking at his map even after we told him WE had printed direction. The ride back was only a cost of $20) When we told the hotel about this all the said was " That's just not right" and literally shrugged their shoulders at us. 4. If you wish to speak with a manager upon leaving don't even try. We were told they don't arrive until 2pm....Which of course is well after check out. October 17, 2012
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