Rated 4 out of 5 over all good
Over all we were pleased with this Sheraton,
The few down sides were. the Jacuzzi tub was just a one person, old and noisy, it could have been bigger,
Plumbing (toilet) was noisy.
THE BIG PROBLEM was, we booked a couples massage at the Spa but when we got there they had put us in as 2 singles, E-Mailed the spa when we got home still have not heared back from them.
As this was a romantic get away for my wife and I these things sort of took away from the experience.
February 23, 2012
Rated 4 out of 5 by Blackwood Lounge service much better
Because I stay at this property a lot, I thought I would update my reviews to say I am finding the Club lounge service to be a lot better lately. The staff are friendlier and more engaged; on a couple stays the hours were extended to accommodate guests. Continue to receive too SPG Elite recognition. Although on my last stay my pre-upgraded suite was somehow not offered to me at check-in. Yet, when I mentioned it, the FDC immediately put me in the suite. Strange.
December 2, 2012
Rated 3 out of 5 by Fred8Dubai Convenient
Close to Times Square and many other food locations. Tim Hortons next door. Friendly staff. Room and bathroom dated. No room slippers provided. Club lounge good. Bed and pillows great. Good for business in Markham and Richmond Hill. Unfortunately room on 10th floor directly above us had a party going till 230am disturbing our sleep with lots of noise and stomping on the floor with loud music. Not acceptable for a club floor. No security to access the floors.
July 21, 2012
Rated 4 out of 5 by cayman2007 Jaccuzi Faucet claimed to be fixed but not.
The hotel maintenance staff claimed he fixed the stuck cold water knob with the jacuzzi tub. I even saw him face to face when he walked out of the room saying it's all okay. Of course the moment I tried it's still stuck. Can the hotel management improve this kind of simple services? Do you expect your customers to keep calling the front desk to get something simple fixed? If it can't be fixed just let me know and give me the option to move to another room.
January 23, 2013
Rated 5 out of 5 by TheBat1 I loved the "breakfast feast!"
On my recent stay at this hotel I was very impressed with the breakfast which was included in my room price. This meal was just "awesome!" It was not just a token breakfast but a "breakfast feast!' I was traveling with my son and each day on our trip, we started with a delicious first meal! This meal would actually enable me to not need to eat for most of the day! I also loved the beds which had a beautiful bed spread, comforter and "Lots" of pillows!
December 18, 2012
Rated 5 out of 5 by WritingMom Convention weekend
I spent the weekend at this hotel for a convention.
The meeting rooms were all set up to our needs, the party rooms had a good layout, and the staff were excellent at meeting our needs.
I brought my family and we all enjoyed the weekend.
April 8, 2014
Rated 1 out of 5 by HKGGA Don't recongnize SPG Gold Elite Member
They didn't offer any free Gift as stated in my Gold Elite Membership. Couldn't get any free WiFi internet access in room. I've to ask SPG for help and it just worked for one night. They told it away in the second night. Also, I'm a Gold Elite Member but I didn't the the level as my friend who was just a SPG Preferred. I was stayed in the 3rd floor next to the rooftop air condition units which my friend was stayed in the 5th floor with better view.
June 18, 2013
Rated 3 out of 5 by Harry62 Problems checking in
I made a pre-paid non-refundable reservation for one night and on arrival was told that I did not have a reservation and that I must have booked at another hotel. I spent over twenty minutes on my mobile, verifying visa payment and other details. I had to convince the receptionist that I did have a reservation and we were able to finally match the visa transaction number and proceed with the check-in process. It was hard work after a long journey!
December 3, 2012
Rated 3 out of 5 by Mati FIRE ALARM
9 o'clock in the morning, our first night staying there, after a long exhausting day, the fire alarm is blaring for 25 minutes!
I call the front desk, and they just say that it was a problem in the parking lot.
No acknowledgement of the terrible discomfort of being forced to get up, dress, and wait in the lobby. While it wasn't necessary to evacuate, it was nearly impossible to remain with such noise, especially as a not requested wake-up call.
February 14, 2013
Rated 3 out of 5 by Heather40 Okay
The location is fine but the hotel needs some updating. Or, a better clean of the room. There was old food around the edges of the room and hair on the bed when I arrived. The front desk staff messed up the billing 5 minutes after I had been down to check out. When I went back both front desk staff were not helpful - one even made an excuse that I hadn't given my credit card as to why the billing was incorrect when I had just been down there.
March 2, 2013
Rated 4 out of 5 by JK99 Pleasantly Surprised
I was pleasantly surprised by the service at Sheraton Parkway (Toronto North). My only complaint was there felt like there was sand on the top of the bed (or some other gritty like substance). Other than that I was happy with the room and found this to be a very efficiently run hotel. Check out was quick, booking was easy, food service was very good and staff was friendly and helpful. I liked the Starbucks and the lounge in the lobby.
November 25, 2013
Rated 3 out of 5 by sporttraveller12 Communication Issues
Had issues with room temperature and front desk messed up a couple of our group reservations. Was a pain! Breakfast was great!
April 14, 2014
Rated 3 out of 5 by 154aj Lacking WiFi Coverage
During my recent visit to the Sheraton on Hwy 7 Toronto I encountered 2 issues.
1- No wifi accessibility in your room, and for this reason I will not recommend this location to anyone who requires internet access. 2- Area knowledge of front desk staff. A female staff recommended nearest malls were Eaton Centre or Yorkdale which are minimum 30 minutes drive away if you know the area you add minimum one hour traffic to that..
October 26, 2012
Rated 4 out of 5 by dccv1 Staff very nice
The hotel is well located north of Toronto and the staff were very nice and very helpful. Cleanliness was a bit of an issue. The hallways had things like dental floss, cotton swabs, paper coffee cups and pieces of paper laying there - from mid-afternoon to next morning. We misplaced somethng in our room and found a lot of dust, dirt and even a dirty old sock when we were looking for the item. Needs improvement in this area
January 14, 2013
Rated 4 out of 5 by JC2013 Sheraton Parkway - Richmond Hill
I was happy in my stay there. The rooms are clean and beautiful. I was happy with the size of the room, but when I had a shower I had a hard time, the shower fits just for going in, the space is so limited that I don't understand how the designer made such a big room with such a small shower, the smallest one that I have ever seen. The Restaurant was nice and clean, staff was good and in overall was a good experience.
April 8, 2013
Rated 3 out of 5 by Emt2707 updates long over due
old tv in living room. Flat screen in bedroom mounted to cabinet doors. Looks terrible! Caulking in bathroom done by inexperienced people, looks cheap. Dingie smell in hallways.
Staff was terrific. Disappointed we had to walk about a quarter mile to health club around corner for pool, then trek back all wet . Wish we had known in advance. Photos make it look like outdoor pool is attached to Sheraton. It is not.
July 1, 2012
Rated 5 out of 5 by Anna28 Business Conference
Hotel Staff and Services were excellent. Annoying rattling all night long made for a restless night. Thought it was air vents. I discovered, in the morning, that the rattling was coming from the mini fridge in my room. Too bad I didn't figure it out sooner. I would have unplugged the fridge during the night. Other than that, all was great.
February 23, 2014
Rated 5 out of 5 by Sandy5716 Great time in Richmond Hill
The staff and service was excellent, made to feel at home.
April 9, 2014
Rated 3 out of 5 by envy1374 Expected better
I recently stayed at this hotel and expected alot better quality and service from a hotel with the Sheraton name on it. The walls were hollow I could hear the people next to me the whole night. I made calls to the front desk twice to have them fix this issue. They called once and there was the same issue was going on for two hours. This was unaceptable service from a name hotel such as Shearton
May 26, 2013
Rated 3 out of 5 by JC89 3 Day Business Stay
Dated Rooms, but clean and good size
Television is dated and analog.
Parking is free.
Internet is $8 / day - even for Starwood Members.
Elevator lobby smells like chlorine from pool in basement.
Gym is very small - only 4 treadmills/elipticals
Food and drinks are 2 star with 4 star prices
Good location to major highways and other dining options - about 12 other restaurants within 1KM walk
February 23, 2013
Rated 2 out of 5 by MacTravel Hotel is stuck in 1999
First off, they wanted a $50 early check in fee for checking in in the morning. Next comes the musty outdated room, followed by the fact that I had to pay $7.99 per day for Internet.
Who charges for Internet anymore? I remember back in the late 90's this was the case, but this is 2013?
It would seem that this hotel is stuck in the 90's.
Hotel lobby is nice though......
June 20, 2013
Rated 1 out of 5 by Lily07092012 Dirty
When I made my reservations I was expecting to visit a four star hotel instead what I received was bad customer service and a dirty room. It took nearly an hour after arrival for my room to be ready even though I book 1 week in advance, my room was suppose to be ready for 12:00pm not 1:00pm. Never again will I stay at this hotel and throw my hard earned money away.
July 13, 2012
Rated 2 out of 5 by Ren47 Standard rooms need a major update
The staff at this hotel did a great job and where very helpful. The rooms need to be updated and where not as clean as they should have. The bed was very clean and comfortable, however, the carpet was not clean and judging by the edge of the walls had not had a major shampoo or cleaning in a very long time. The jets in the whirlpool need a good brushing as well.
October 22, 2012
Rated 2 out of 5 by mattgs Good + Bad = Average
I am a platinum member that stayed one night at this hotel.
* Staff - very helpful, club lounge staff were excellent
* Club Lounge - one of the best I have seen
* Room (suite - #978) was dirty
* Hairs in bathroom
* Coffee stains on bathrrom floor (that went away when I wiped up)
* Drain in bathtub was broken
* Jacuzzi cover was 1/2 removed
June 23, 2013
Rated 5 out of 5 by AndyP Great hotel, great location
I have stayed at this hotel a few times for both business and pleasure and have been thoroughly satisfied. The staff were friendly, the breakfast was GREAT, there are shops and restaurants all well within the distance the hotel shuttle covers and the fitness facilities are good.
All in all its safe to say I wont stay anywhere else when in the area.
July 17, 2012
Rated 4 out of 5 by John59 Good stay
Front desk staff upgraded us to a suite upon arrival. Suite was large and well laid out for entertaining. The bed was not very comfortable and the room was dated. The Club floor had a good assortment of breakfast items and the room was very clean. Staff was also courteous. Great location for dining as the area has several chain restaurants.
September 25, 2012
Rated 5 out of 5 by jojott Excellent value
The suite we had was large, clean and nicely furnished. TV in both sitting area and bedroom. Bathroom unexpectedly large although the shower is a tight fit. Easily fit 3 people. The staff at the lounge was very friendly and attentive. The chambermaids were very pleasant and always said Good Morning. Overall, execellent value for the money.
December 29, 2012
Rated 5 out of 5 by Conn2012 DALLAS2013
Great location. Close to downtown Toronto via Don Valley parkway and East/West travel via the 407. construction on Hwy 7 in front of hotel looks like it is nearly finished. lots of restaurants within easy walking distance.
Hotel staff are extremely friendly and very helpful. This is the main reason that I frequently return to this hotel.
June 24, 2013
Rated 3 out of 5 by Pearl Dissapointed!
Travelling with a child, never was offered help with my luggage, given a musty smelling room, and check in and check out nightmares!! Never going back. After trying to form a complaint the back office just brushed me off. You have lost a frequent guest, I have been staying here off and on for last 8 years, this was the worst visit ever.
June 14, 2012
Rated 5 out of 5 by Don27 Superb Staff; Delicious food
Staff very professional but very friendly - really made me feel welcome - almost as part of their family visiting their "home"
Food was excellent, very prompt efficient service - always hot and delicious - wait staff particularly pleasant leading to a very enjoyable experience.
Looking forward to a return visit
December 30, 2013