Rated 5 out of 5 by sterlingzinc It's Always about the Little Things
For those of us that travel a lot, it all seems to come down to the little things. And when you are having an especially bad day of travel, it becomes even more important. I know what to expect when I put my key in my room door. But what you don't expect is the service. That little extra bit from a desk clerk, a doorman, a waitress or a chef. That is what I got at the Skyline. Was just looking for a bed after a long day and staff went a bit beyond.
September 17, 2012
Rated 5 out of 5 by Gobaltraveler Friendly and Helpful Staff make all the difference
I have stayed in this hotel on many occasions and over the years I have seen it improve. The key difference is the staff are helpful and friendly. They go out of their way to service your needs. From the housekeeping staff you meet in the corridor who always say hello, to the club lounge staff who do their best to keep the place stocked with food in the busy times and the front desk staff who are fast and efficient at check in and check out.
November 15, 2012
Rated 5 out of 5 by Bavi A wonderful treat!
Being a single mum on a budget, it is not often that I get to experience this kind of luxury, but the great price I found on your website made it possible! Thank you for a wonderful night! Everything was perfect from the pool to the sleigh bed. The staff were very helpful and I particularly liked the call made to our room ten minutes after we arrived there to check whether everything was in order. I really hope to be able to return one day!
July 10, 2012
Rated 5 out of 5 by KR62 The best complement I can give ...
I wish I could take this hotel and its staff everywhere I travel! First, the staff was professional, polite and helpful. Everyone you met greeted you and I mean EVERYONE. Second, the room and the bed were amazing and the room was very, very quite. Third, the hotel common areas were very comfortable and attractive. Fourth, internet speed was excellent and never wavered. Finally, access to London took about 1 hour but was very, very easy.
September 29, 2013
Rated 5 out of 5 by mldvca First trip to London
We stayed at the hotel from the 20th of July till the 23rd and were really pleased with the entire stay. The staff were really friendly, the breakfast was excellent. We were able to catch a bus in front of the hotel to the subway line(tube) which was really convenient and cost effective. The bus was free and an all day pass on the subway was something like 8 pounds. We would definetley stay here again.
August 13, 2013
Rated 5 out of 5 by AJ6834 Sheraton Skyline Hotel London Heathrow
This is the third time I've stayed at this hotel. It's very convenient to Heathrow and to the bus/train to travel into London. I always stay on the Club Floor so that I can enjoy the breakfasts and snacks. The rooms are always clean, the beds are comfortable and the staff is always very courteous. I enjoy the Starbucks Coffee counter as well.
February 3, 2014
Rated 5 out of 5 by IanS Oasis of relaxation
I was attending a conference at a nearby hotel and couldn't wait to return to the Sheraton each day because of the quiet, relaxing nature of the place. The lounge area in the foyer and other seating areas scattered throughout the hotel are very comfortable. The Club Lounge is a haven of civilised relaxation. All the staff were pleasant and helpful and the bed was the most comfortable I can remember.
April 12, 2012
Rated 5 out of 5 by Mia28 Overnight Stay
We booked a couple of rooms for an overnight stay prior to flying out the following day to the states. I would have no hesitation in recommending this hotel. The staff were both extremely efficient and accommodating to our requests. The rates were reasonable and the 'hopper bus' which picked guests up at the main entrance was invaluable. I found no fault and would happily stay there again next year.
November 6, 2012
Rated 5 out of 5 by donnie61 Returning from R & R
Outstanding Hotel, close to the airport and the staff at the the front desk was very helpful and took care of all my needs. To club lounge the the staff there was very very nice and the room after a long flight was very nice i throughly enjoy my stay there everytime i come through London. And it is so close to the airport that it is a no brainer to stay there, and try out the sports bar very nice
December 11, 2012
Rated 5 out of 5 by Sailor1 Excellent Hotel
Very conveniently situated close to Heathrow Airport. Our room was tastefully decorated, with comfortable modern facilities, very clean and easy to relax in. The restaurant was easy to find, the food nicely prepared and presented. But what made our stay so enjoyable was the great service provided by the reception staff - they were so helpful, polite and courteous. A great hotel to stay in.
September 7, 2012
Rated 4 out of 5 by KarenV Poor recognition
I was informed when I checked-in that I was to receive a 'special recognition' for my 50th nights stay in the Brand......how was this recognised?
4 x Macaroons positioned on a tile!
Come on guys...you can't do better than that! Do you know how much 50 nights equates to in monetary terms?!
June 14, 2014
Rated 5 out of 5 by Xan123 Reliable, convenient, helpful staff
Always choose to use the Skyline over a number of years when passing through London. Staff are always helpful, the Club Lounge is well run and there are decent food choices on premises and in easy distance from hotel (including excellent food at nearby Pheasant pub in walking distance!). Can get noisy at weekends as it is a popular wedding party venue.
October 6, 2013
Rated 5 out of 5 by Charlie46 Everything a Starwood hotel should be
So pleased to open the door to our room and see it "as advertised". It was spotless, welcoming and comfortable! The staff was helpful and friendly and the pub off the lobby was great. The waitstaff there were very attentive . A terrific experience for some tired tourists! Keep up the good work. You should be proud of your site.
July 13, 2012
Rated 5 out of 5 by YVRbound Best sleep
From the front desk staff to the concierge everyone was pleasant and helpful. This also extends to the serving staff in the garden restaurant when I voiced my disappointment over the Lobster Spaghetti. They spoke to the chef who quickly prepared a fresh batch for me.
Toiletries are sufficient but fall short of expectations.
July 1, 2012
Rated 5 out of 5 by ossie5 a great stay
A perfect hotel to stay before a flight from terminal 4. A good dinner in the sports bar a peaceful and comfortable night in the room and a relaxing breakfast buffet before we left would definately stay again
February 8, 2014
Rated 1 out of 5 by Hotelinspector1 You should be ashamed
I have never experienced such terrible food or such outdated food in years - the sports bar serves nachos with cheese from a Tin - all the menu is off a brakes brothers lorry - nothing fresh
I will never stay at this outdated policy hotel again
£15 for wifi ? It's 2013 - get a grip
March 26, 2013
Rated 4 out of 5 by mpol Most affordable hotel in greater London
This is a nice property very convient to Heathrow -- obviously. Also, not far from the city on the Heathrow Express. They often have great rates here -- maybe half of those hotels closer to the city. But this hotel also offers all the amenities of a city hotel.
March 12, 2012
Rated 5 out of 5 by Sverre Great Airport Hotel
Perfect location, easy access to central London as well as the south including all major studios.
Friendly staff, great access to lounge with a fast breakfast with a wide variety of food items in the buffet.
Comfortable rooms as well as fast internet access.
November 22, 2011
Rated 2 out of 5 Disappointed
From the total failure of the internet to printers at @Link not working, to waiting 25 minutes for my waitress to even acknowledge me and realize I hadn't been served my food, to other issues, I'm very disappointed overall in this hotel.
March 23, 2013
Rated 1 out of 5 by Aw1234 Unhappy
Specifically asked staff what had been covered by the company. Incorrect info given meaning undue bill in the morning. Was informed it would be investigated and I would be got back to same day. Shock / horror / never happened.
April 17, 2013
Rated 5 out of 5 by velobaby Comfortable and convenient with excellent service
Spacious room, nice fitness center, enjoyed the club room breakfast and happy hour. My only complaint is the price is very high and the pub food was mediocre. Otherwise, flawless service, and I had a lovely visit.
May 30, 2013
Rated 5 out of 5 by Lauree This is a perfect hotel for an overnight stay at London Heathrow airport
I love this hotel. I stayed there as a child and had very fond memories when I was there on May 4th, 2012. The hotel exceeded my expectations and the staff was professional, yet very friendly and welcoming.
May 13, 2012
Rated 5 out of 5 by Marylou1227 Great bar, nice room
Check in was quick and efficient. I received free Internet, which worked perfect. The sports bar food was great and the bartender was very accommodating. Nice stay for 1 night before we left London. Thanks.
September 24, 2012
Rated 5 out of 5 by Charles40 Great way to spend a night before a long flight
Verycomfortable. Swimming pool is a good size for exercise and warm enough if you do not want exercise. Situated in a tropical garden with restaurant. food excellent. Very relaxed start to a vacation
August 1, 2013
Rated 4 out of 5 by Coupleonvacation GREAT Staff; BEWARE the Pool Restaurant
We stayed 3 days / 2 nights in late August 2012. Very pleased with the price of our room - great value received for the money spent. Front desk, Concierge, and Chambermaid staff were first rate - helpful, fast, friendly, professional. Our dining experience at the pool restaurant was not good. The steak I ordered came to the table overcooked, tough, and flavorless. My wife's fish was very greasy and over breaded. The server was very sorry for this and adjusted our bill accordingly. He also offered both of us complimentary dessert. The final disappointment occurred regarding a purchase from the gift shop. I needed a hair comb. The gift shop had a pack of about 5 combs for sale. I purchased the set to find that the quality was exceptionally poor. Teeth broke away from one comb as I removed it from the packaging! Another comb lost teeth as I combed through my very short hair! The proprietor refused to refund my money, as did the manager. They offered a complimentary choice from a limited selection of small items for sale. I wanted my money back to spend on something of my choosing somewhere else! In short, STAY by all means! But eat and shop for trinkets elsewhere.
September 2, 2012
Rated 5 out of 5 by toasty7012 Great Stay
Great hotel,excellent service,clean,comfortable rooms. Sejeewa/concierge was very helpful. best stay of our trip
May 23, 2012
Rated 5 out of 5 by Flyingtailor Great Value
Very nice remolded room great value and service. And to my surprise the food at the lounge was good.
October 9, 2012
Rated 5 out of 5 by Dodi1997 this hotel is very convient
service level very good and the swing pool area is amazing, all general facilities super
November 12, 2012
Rated 5 out of 5 by LegislativeConf Great Heathrow layover
Very friendly staff and great location on the Heathrow airport campus
April 7, 2013
Rated 5 out of 5 by SG69 Very Good
Room was great, staff were kind and welcoming, food was perfect!
August 24, 2013