Sheraton Denver Downtown Hotel

  • 1550 Court Place
  • Denver,
  • Colorado
  • 80202
  • Estados Unidos
  • Mapa

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Rated 3.5 out of 5 by 1033 reviewers.
Rated 3 out of 5 by Very good hotel with potential to be great SUMMARY: I would recommend this hotel, and if they improved their booking process I would HIGHLY recommend it. COMPLIMENTS: Location is great, buildings are spacious with lobby access to coffe shop, restaurant and bar. Multiple options for business work space in lobby adjacent to main hotel restaurant. Food - very good - highly recommend breakfast buffet - very good value. Comfortable rooms. Staff very friendly and helpful once you are successfully checked in. Pre-check in service needs improvement but post-check in service is excellent. NEEDS IMPROVEMENT: There seems to be a disconnect between the booking/reservation system and the records available on file during check-in. We booked 4 mountain view rooms over the phone and received a confirmation email. Upon check-in we were told that there were not 4 mountain rooms available despite our confirmation. We provided individual credit cards at check-in which did not make it on to our files until the second time we provided them. November 20, 2011
Rated 3 out of 5 by Great location for activities in Denver Perfect location for accessing anything in downtown Denver. The hotel is nicely updated and clean. We self parked instead of using valet. The parking was confusing and difficult to exit. The fitness center was large with a lot of great workout equipment but it was so hot it made it difficult to workout. December 6, 2011
Rated 1 out of 5 by I expected more fom Sheraton I stayed 3 nights at your hotel. On the morning of my second day the toilet paper dispenser fell off the wall, the hook inside the bathroom door also fell off while trying to hang my clothing...AND to make matters worse, after my shower I could not open the bathroom door. The door was swollen/swelled. I was locked inside that confined space and could not get out. Lucky for me I had my cell phone w/me in the bathroom. I called the front desk. Maint/Sec arrived. alltogether it took your team approx 25 min to unlock the room door and unjam the bathroom. This I think is unacceptable for the Sheaton June 25, 2013
Rated 2 out of 5 by Inconsistent Service I requested several things when we check-in: Requested that housekeeping staff provide four sets of towels for Friday - Sunday. I also requested that the Denver Post be delivered Friday - Monday. On Friday, housekeeping staff left the requested sets, on Saturday they left three bath, one each wash and hand towels, on Sunday, they left three bath, two hand and two wash towels. On Friday, the paper was not delivered, after stopping by the front desk, the paper was delivered on Saturday, Sunday but not on Monday morning. I believe that service should be the most integral part of the hotel's environment and as such, it didn't meet the Starwood philosophy. July 30, 2014
Rated 4 out of 5 by Some improvements could be made Staff responsiveness was truly wonderful. Anything we asked for - we got an immediate response...including someone bringing a receipt to my room the morning of checkout. Much appreciated! I returned to work and found the invoice in my email, next time I will just use that. The bed was WAY to soft for my spouse, he didn't sleep well the entire time we were there. Is there some option for someone that prefers a firm bed? Our room was a little small, but compared to the first room we were given, it smelled MUCH better. (the first room smelled a little like mildew) September 22, 2014
Rated 4 out of 5 by Nice hotel - would stay again I stayed at this hotel for a conference and was pleased by the spaciousness of the room. A bit unhappy that the cleaning staff wasn't as meticulous as I would have hoped as the room's previous occupant's shower supplies were left in the shower. I would stay again at this hotel however. November 14, 2012
Rated 3 out of 5 by Just OK The overall hotel was OK, parking was a mess, our keys were difficult to use when we tried to enter our room, they had to be swiped 20 times before they worked, the toilet malfuntioned and we had to take the lid off during the night to fix and maid left the lid on the bathroom floor. September 24, 2013
Rated 3 out of 5 by Denver - Sheraton The hotel has a great location, the rooms are nice but the A/C conditions are not great. We had to move rooms hoping that the A/C was better in another room and it didn't change much. The lady that checked us in Shelby was AWESOME! Great service and very accommodating. June 30, 2013
Rated 3 out of 5 by Convenient Location I would expect more from Sheraton based on previous stays at different locations. The room itself was VERY small and had a strange odor. The room was booked as part of a travel package so it is what it is. The location is incredibly convenient to all of Denver. July 26, 2012
Rated 2 out of 5 by I will not stay here again Lets start with the staff. Un co-operative, rude, and all in all just didn't care at all. I found blood drops on a towel in the bathroom, went to the Concierge and complained, he didn't even bat an eyelid. "Yeah, so what do you want me to do about it" I told him it was not good enough, he just walked away. Next, we rented a rental car, told 4 of the door people we were sitting on the seat outside and could they tell us when the rental arrived, the car did arrive and it wasn't until an hour later that we actually found the person that delivered the car to us. He had spoken with the same people and they told him they knew nothing about the car. We watched all this facade unwind and no one even cared. I feel that the staff in this Hotel need a lesson in customer care and are very unprofessional. They all need to read the book "A moment of truth" and get their act together. I will never stay here again and am a very dissatisfied Customer. Having stayed a Sheraton Hotels in the past around the world, I would class this one a the worse. June 28, 2013
Rated 5 out of 5 by Hotel room and accomodations were superb! I really enjoyed staying at the Sheraton, located downtown in the heart of the mile high state of Colorado. Good location, atmosphere, and native hospitality-5 star stay and experience!! May 13, 2014
Rated 5 out of 5 by Great location The only complaint is that the internet is slow and although they up-charge for faster speeds it's still slow. June 6, 2014
Rated 5 out of 5 by Hotel stay Staff was very professional and helpful during my stay in Downtown Denver. June 13, 2014
Rated 5 out of 5 by Grerat Location for 16th Street Mall This is a great location on the 16th Street Mall, and within walking distance to the State Capital and Art Museums May 29, 2014
Rated 5 out of 5 by Outstanding fitness facility Of all the hotels I've visited, this had the largest, most up to date and well-maintained fitness facility. Available 24 hours, it was usually busy at all times! It was a great way to keep up my fitness on the road. August 30, 2013
Rated 4 out of 5 by Pleasantly Surprised On the first day it was 6:30 pm and my room had not been serviced by housekeeping. When I called to let guest services know it hadn't been cleaned that asked would you still like it cleaned? The sheets are made of the stiffest fabric and is uncomfortable to sleep on. Of the six elevators only 2 work and I am at a national conference They need to do better. I posted this comment on facebook and two days later I heard from the hotel manager. He apologized and had another manager call me. Apparently on check in my room was designated as a Go Green room. I did not request this so it must have been miscommunication. Unfortunately I had to call to have my room serviced 3 nights in a row. The manager did apologize and they gave me hotel credits and did tell me that the hotel elevators were either fixed or being fixed. I appreciated that management reached out to me and provided an explanation and customer service. October 8, 2014
Rated 5 out of 5 by good customer service Left my iPad behind; hotel located it promptly and returned it. May 18, 2014
Rated 5 out of 5 by Beautiful hotel with great staff Staff was extremely friendly and knowledgeable of the area, and the hotel was very clean and my room was incredibly big and comfortable. June 3, 2013
Rated 5 out of 5 by This hotel's staff is AWESOME! From the moment we checked in to the moment we checked out the staff was polite, knowledgeable and courteous. I would stay here again. November 5, 2012
Rated 5 out of 5 by Staff great Any questions or concerns I had were handled buy the staff quick and kindly that is always a good reason to return again. June 16, 2013
Rated 5 out of 5 by Bronco Game Great prices, Great location . Nice suite. Had to ask for a frige but it showed up shortly after. September 26, 2013
Rated 5 out of 5 by Good value Excellent breakfast, good value for the price. Free WiFi much appreciated. March 8, 2014
Rated 1 out of 5 by Great Location Great location of Hotel, however the service and the lack of maintenance is less to be desired. November 18, 2013
Rated 5 out of 5 by Excellent Staff, Great Amenities and Prime location This hotel is quite large, so I did get lost several times. However, the staff was more than helpful with helping me find my way every time. I arrived at 5am the day after my anticipated arrival sue to 26 hours of flying nightmares due to airline issues, weather, etc. I was so exhausted when arriving and the staff was more than accommodating. They upgraded my room to a suite and gave me an encouraging smile that my nightmare of a trip was going to get so much better staying at The Sheraton. I highly recommend this hotel to anyone coming to Denver. It is right in the heart of Downtown Denver, with dining, shopping and entertainment in walking distance. June 23, 2014
Rated 5 out of 5 by Great Location and Amenities Staff was superb, especially the bell staff and valets. In a perfect location to enjoy all of what Downtown Denver has to offer. October 13, 2014
Rated 5 out of 5 by Very nice Very nice hotel, rooms clean, nice views, roof top pool very nice as well. June 3, 2013
Rated 5 out of 5 by Great sleep Everything was fine and especially helpful front desk. February 2, 2014
Rated 2 out of 5 by Location and Staff: Great! Room: Meh. This hotel was Nice-ish. Location was great! Especially with all of the food options accessible from within the hotel. Staff was great. When I "blew a fuse" when using a hair dryer, the maintenance man was fast and friendly. Unfortunately, often it is the bad that you remember most. We had to fight the toilet every time get it to flush. The shower drain was ridiculously loud. The TV audio had static. The seemingly convenient HDMI outlet wouldn't recognize my iPad (even with appropriate connectors and cables). Not to mention this was the smallest hotel room in which I've ever stayed. I think I will stay elsewhere when coming back to Denver. January 2, 2014
Rated 4 out of 5 by First impressions On arrival at 10:30pm, the parking garage was very tight to maneuver and park. Checking in, and being the only person waiting in the preferred line, the young lady w/braces working the counter spent 20 mins chatting/flirting with a patron whilst her colleague checked-in 3-4 people. She then put me in the smallest, furthest away room and tried to explain it to be my fault for arriving so late. Next morning I called lobby to complain to manager. Larry took my call, quickly addressed my concerns and within 1 hr had me in a suitable room. He was very courteous and professional. Basically, he saved the day for your reputation as far as I'm concerned. August 16, 2013
Rated 4 out of 5 by A good conference hotel I attend a conference at this hotel in September 2012. Th ehotel has suitable conference rooms, and staff are working efficiently on all the conference matters. As for the guest rooms, I stayed at the Tower block, which is an old block built in 70s. The airconditioning is rather a historical model, which creates loud noise in comparison to others used nowadays. I needed to switch off the airconitioning throughout the night in order to sleep. Also, for guests from Asia, we would not prefer to walk bare foot. Normally, a pair of indoor slipper is provided for all hotels in Asian region. Overall, the hotel room is clean and comfortable to enjoy. September 11, 2012
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