Rated 4 out of 5 by sweetiedeedee Staff responsiveness.
Spg desk was not well staffed so had to line up in regular line for questions.
found the manager of the hotel to be very condescending and not responsive to my complaint.
need to work on the infinity pool policy.
January 9, 2015
Rated 5 out of 5 by Christinalove Best Customer Service
We stayed here for my fiancé's birthday and we had an amazing time!
When we first checked in, I let the staff know it was my fiancé's birthday and they gave us one of the top floors with an ocean view! They also gave us this complimentary goodie bag, which was so sweet.
When we went to the pool, all of the seats were taken but the worker there tried to get us two chairs together. He saw some people leaving and quickly saved them for us with towels.
I would say we had the best customer service at this hotel.
January 8, 2015
Rated 5 out of 5 by vic286 Amazing and Unforgettable!
Its nearly been a year since we stayed at your property and I cannot gush enough to friends and family about how amazing our stay was. We love to visit Hawaii and cannot wait to stay at your property again, from the amazing service, the beautiful views and ease of access to all that Waikiki has to offer, thank you for an amazing and unforgettable holiday.
January 7, 2015
Rated 5 out of 5 by Claire19 Great Hotel and Great Location
Our room was on the club level, and we are so glad that we stayed there. From our balcony, we had the quintessential Diamond head view. Spectacular and unforgettable! We loved both pools, but my husband and I preferred to sit by the regular pool rather than the infinity pool as a personal preference. Staffing and service was always great, very attentive. Loved the poolside restaurants too. Plenty of seating. Treat yourself, stay in the club level. The lounge amenities are wonderful.
January 1, 2015
Rated 5 out of 5 by DawnSteph this hotel was wonderful
Your hotel was wonderful! My first visit to Hawaii and absolutely enjoyed staying at your hotel. Your front desk worker Derrick was the nicest person ever very polite and welcoming to us when we arrived. He even went out of his way to approach me 3 days later to see how things where going and let us know that your hotel was there to help with anything we need. WONDERFUL EMPLOYEE!!!! Your rooms where spacious and clean LOVED the POOL area! Very clean hotel with nice working staff. Will for sure pass the word along and will visit again THANKS for the nice stay :)
December 28, 2014
Rated 5 out of 5 by livealoha58 Awesome for Kama'aina
I just love this hotel. It has a great view, great pools, many amenities. Well worth it.
Can't wait to visit again.
December 9, 2014
Rated 1 out of 5 by macventure Outsources Key Functions to Third Parties
I recently visited the Sheraton Waikiki with the expectation that I could surf in the afternoon. It's right on the beach after all and the website and printed hotel brochures clearly state that you can rent boards and other beach gear up until 6 pm. They don't. I was told by the front desk manager that they have outsourced the beach management to an unresponsive third party that isn't living up to its contractual obligations (to keep the beach rentals open late into the afternoon.) She went on to mention that they were in the process of firing them...
Unresponsive hotel manager.
December 5, 2014
Rated 3 out of 5 by Ian5454 SPG Gold Benefits
We stayed in the Sheridan Waikiki in 2012 and thoroughly enjoyed the gold bracelet program and the superior service it provided at the pool. This program has been discontinued and I found the service at the pool to be lacking at times.
November 30, 2014
Rated 4 out of 5 by catherinemaxh Love the hotel, but needs a little improvement.
I've spent 23 nights at this resort hotel in the past few months and I really love the location and the lobby is gorgeous!
My big complaint is that the Valet parking staff are quite rude and are not very welcoming every time I've arrived. The other issue is that the laundry room seriously needs to be cleaned and updated, it is extremely dirty and appears neglected and unkept every time I've been in there to wash my laundry.
I'm very fortunate that my family and I live in Hawaii and have the opportunity to stay at this hotel frequently for both leisure and business in the Honolulu area. We already have plans to stay there again next week and are curious to see if any improvements have been made since our last visit. We have now reached Gold SPG membership status and are curious to see what kind of room upgrade we will receive upon check-in as stated in the SPG Gold membership benefits. (I'll update my review after we complete our stay next week.)
We always enjoy our stay at this beautiful resort and are looking forward to our upcoming visit! I would highly recommend you choose this beautiful hotel if you're planning a trip to Waikiki, you'll love the location and the gorgeous views!
November 25, 2014
Rated 5 out of 5 by Paul81 Paradise in November
The rest and relaxation is second to none at the Sheraton. The service and quality keeps us coming back. This trip was our 10th trip to Waikiki. My wife and I have been staying at the Sheraton for the last 7.
November 24, 2014
Rated 5 out of 5 by dbash Great Hawaiian Vacation
I stay at this hotel every chance i get. It is one of the main reasons i travel to Waikiki Beach. I plan my next trip back before i even leave. I highly recommend it.
November 20, 2014
Rated 3 out of 5 by BrandonFox Nice hotels, maybe I just had bad luck
The front desk assigned me the wrong key to the wrong room, no apologies. The power went out for a couple hours, no apologies. The pools get crowded and all the seats are taken most of the pool hours.
November 20, 2014
Rated 5 out of 5 by Microsoft Trird favorite in WORLD
Location, location, location.Great view and staff but HAVE to get to Hana Hana Lounge on 30th floor. . My 3rd choice in THE WORLD
November 19, 2014
Rated 5 out of 5 by mpete2014 We love staying at the Sheraton Waikiki
The Sheraton Waikiki hotel has always provide the highest level of guest services and accommodations. Each stay is an extremely positive experience. From the time we step on to the property until we check out every member of the Sheraton Team encountered are exceptional and focused on making our stay a wonderful experience. We are always grateful for the chance to stay at the Sheraton Waikiki!
November 17, 2014
Rated 4 out of 5 by Stella12 Great Location
Great location on the beach and in the city. Staff were friendly and accommodating except for a couple of times.Maid service as good. Enough towels. but had to ask them to clean up the deck where birds were doing their business. Went elsewhere for breakfast as too pricey.only a buffet. . All in all ery nice and would go
November 17, 2014
Rated 3 out of 5 by Wendy12345 Hotel with a lot of potential but needs work
Overall, we very much enjoyed our stay. We found the hotel to be a great location between two beach areas and the infinity pool was lovely. Our suite was extremely spacious and had a great view, but considering the price was disappointing in some ways. Although we were told it had been renovated, it was out of date and felt old. The amenities were not up to par for that price range or even compared to other hotels that are much less: a little shampoo, conditioner, body wash, and lotion was about all, and we even had to ask for more when these were starting to run out. There were no bath salts, cotton balls, and other things that many nice hotels offer. There were also no robes in the room although they were brought on request. In general, when we complained or requested something the staff responded; they just needed a lot of prodding. We did very much appreciate that the anniversary we were celebrating was recognized in many ways by the hotel, including a gift of champagne glasses and complimentary desserts.
November 15, 2014
Rated 3 out of 5 by weddingbride service was not great
I booked my room under Star Friends & Family which was over $200.00 per night. When I booked my room I included that purpose of our stay was for our wedding and honeymoon. When I checked into the room I found that the room comes with 2 double beds. A young Korean Bellman was kind enough to suggest us to call Front Desk to see if any rooms with 1 king is available so that he can bring us to another room. When my husband called F/D he was told that we need to follow up again next day to see availability since there was nothing available at that time. Since we needed to get a ticket for car parking we stopped by at the Front Desk. A middle aged oriental gentleman asked me how my stay was so I told him the situation. His response was " Since you are paying the employee rate which is lower than other guests you will get whatever we have" knowing that it was our honeymoon. He added that "We never guarantee our bed type anyway". Prior to my current position at non Starwood property I was a sales manager at one of the Starwood properties in Canada. I know the price difference between Star Hot Rate and Star F&F Rate. I was not paying for an employee rate but he referred me that I do not get what I want since I am paying an employee rate which should be half of what I paid per night. I did not like the way how he explained the situation. I stayed at Moana Surfrider prior to your hotel. Service at Moana was outstanding compare to your hotel.
November 14, 2014
Rated 5 out of 5 by Microsoft Outstanding !!!
After Pattaya and Maui this is my favorite Sheraton in the world and I am in over 100 hotels a year ! Location , staff, elevators etc are superb and please remember this is a Very large hotel. i come here on business but it is PURE PLEASURE ! Thank you.
November 9, 2014
Rated 2 out of 5 by June1970 Cncierge needs to be improved
Attitude of women concierge members to guests needs to be educated.
November 8, 2014
Rated 2 out of 5 by Waikiki1 Great position, front desk assistance needs improvement
1. Front desk assistance poor during Hurricane Ana - no umbrellas or rain coats available and, the general lack of care and interest - poor attitude towards clients
2. Air conditioner in room poor
3. Room was tired
4. Expect more than just a buffet for the specialty evening dining facility at the hotel
November 6, 2014
Rated 5 out of 5 by Regpos A great family holiday
This was a family reunion (3 families from Australia and Ireland) for 2 weeks, and involved 3 rooms. Excellent experience, due in part to great welcome and assistance from Guest Experience Manager. Staff responsiveness outstanding, and pool facilities for kids perfect. Executive lounge first rate.
November 6, 2014
Rated 5 out of 5 by wgwam Beautiful hotel on waikiki
Wonderful hotel. We'v e stayed here many
times. Especially loved lounge on 30th
November 3, 2014
Rated 4 out of 5 by Res21 LB
I was al,ittle dissapointed that given that this was the 4th time ay the hotel, that we did not get an earlier check in. I did request early check-in, and friends of mine were on the following flight, and were able to get early check-in.
November 2, 2014
Rated 5 out of 5 by JZLMAL JZLMAL Sheraton Waikiki Anniversary visit
Our recent 5 night stay at the Sheraton Waikiki was excellent, thanks to: the spectacular view of Diamond Head and Waikiki beach from the balcony of our upgraded room, the excellent dining experience and beverage service at the SPG restaurants and Rim Fire, and the fantastic Infinity pool and front row lounge chairs at the EDGE. This was holiday experience we will remember. Staffers were also very friendly and attentive. We'll be back!
November 2, 2014
Rated 5 out of 5 by SPGfollower A Great Place To Stay..
I have stayed at this hotel many times and love it!! Travelling as much as I do, I need to stay in a hotel with a 'home away from home' feel and this is it! The staff are extremely friendly and accommodating. The rooms are comfortable with great views and the Club Lounge is fantastic!! I stay for work and the Bar does play loud music on certain nights but you just need to 'go with it'..vacationers are just having fun! Ear Plugs would be good to take along! Thank You Sheraton for another great stay!!
November 2, 2014
Rated 5 out of 5 by cabosanlucas Platinum members don't miss this hotel
This has to be just about the perfect stay. Hotel staff are superb. Book the Club Lounge as the facilities and the staff are brilliant. I have to mention John , Alex and Mana . Miss you guys your service and attitude was amazing. Aiko at Concierge was excellent too. The shining star was Jarom who helped us out on both our stays and provided outstanding customer service. You are a shining example of how to treat guests.
The only minor complaints are the pool needs to watch if the beds are taken by guests and the rooms and corridors look a little tired.
Apart from that an all round a brilliant stay.
October 27, 2014
Rated 4 out of 5 by WILNYC best hotel location on waikiki
still my favorite hotel on waikiki beach!location location location! you couldn't ask for a better spot on the beach or the infinity pool to watch the sunset while sipping a mai tai or lava flow! the staff is very friendly; a special shout out to Mason, Ashley, Craig, Sara, & Nicole at the Edge! thanks for being extra attentive & remembering us each and every time we visit! i also want to thank Brett, Logan, Amy, Erin, & Jeff sorry to see this pool staff leave! i hope the next time we visit the staff will be as good! until then Aloha.. i will be back!
October 27, 2014
Rated 4 out of 5 by Motherandson Great location but you don't feel special.
We arrived at 1pm but could not check in until exactly 3 as we were told our room was not ready. We went over to Rum Fire and had a late lunch and were pleased when we got the call at 3 telling us our room was ready. We had a nice location for our room but the room had a fragile chair, no desk and the beds and pillows were hard as a rock. The first night I could not sleep at all because the small refrigerator made so much noise going on and off all night. I had my son move the frig into the bathroom so we could sleep the next night. We were told they could remove it but we were using it and would have liked a replacement.
1. The infinity pool is nice but not a pool you can swim in, just cool off. Getting a chair is a fight if you are not there to save one early in the morning. I was pleased to see them put a sign on the chairs though after the second day giving the person 2 hours to return or they would remove the towels.
2. We had requested a late check out but they told us we had to move our room to the back side of the building as the hotel was full. My son called to book that night and they said they had many rooms available. We were not very happy. We had to go up and pack all our things and move them just for a few extra hours, and they were not very nice about it.
3. Some of the staff is awesome and some were just rude. I know its a hard job but this is a public service industry and if you can't be nice under stressful situations, find another job.
4. Rum Fire is just fun and the food is pretty tasty. You can't get much better views and its casual, day or night.
5. The location is right in the heart of all the action. You can find just about anything to do right from there. There are endless options for restaurants within walking distance. There is not a big beach at the hotel but you have all of Waikiki just steps away.
October 27, 2014
Rated 5 out of 5 by pjmac Perfect Location, Aloha Spirit, friendly staff, beautiful facilities
This Hotel is situated in the perfect location. Our family of 5 arrived after a long flight and were met by friendly and quick concierge staff to find our beautiful Diamond head view room was ready early. With 3 very comfortable double beds our room was modern, clean, quiet with plenty of room and a large bathroom which could do to be updated. The pool area was a hit with the family and I believe the best on the coast. The beach and pool so close was just perfect. So relaxing and the water slides and safety of the pool made for great family fun. The infinity pool amazing and relaxing all gardens beautiful. The only improvement could be more food and beverage staff poolside, one was not enough and better menu options particularly some healthier options. Loved all the restaurants and bars at the hotel with each ones view perfect and friendly staff but again could do with more menu options and staff at times. The Hotel facilities are beautiful and the outlook and proximity to all shopping, transport and restaurants could not be better.Really enjoyed the night laser show at the pool and evening music entertainment. The friendly staff made our stay with the lovely cleaning staff happy aloha greeting every time we walked to and from the room and particularly Zac helping our children at Lei making and puka shells and Alison at check out . Even having a room to freshen up before our next flight was much appreciated. Overall a fantastic holiday and we would not want to stay any where else.
October 23, 2014
Rated 3 out of 5 by docdoc Just uncomfortable
Great location for Waikiki, but this was the single most uncomfortable hotel room in memory for this frequent traveler. No desk, not one comfortable chair, and poor pillows, with an A/C system that could not keep the room cool in October in Hawaii--all just unacceptable. Food was good, but restaurant service, especially in Kai Market, was just really poor and inattentive. Great lobby--but rooms are not Starwood quality, so do not expect it!
October 22, 2014