Rated 4 out of 5 by Jon3333 first time in Boston
Boston was great and the Sheraton made it that much nicer.
October 20, 2014
Rated 2 out of 5 by jonmat3 Lack of enough Service over Labor Day
i spent this past Labor Day weekend at the Sheraton on Dalton Street in Boston. The hotel was extremely crowded as expected, however, there was never ever more than 0 or 1 person at either the front desk or the concierge. I do not understand how the upper management could staff the most important areas of the with so little service at the busiest times -the ones that were there were stressed, youcould see that. long waits, ridiculous.
September 2, 2013
Rated 2 out of 5 by jackson1212 Water damage in our room
Overall, the hotel was good. The front desk staff was friendly and helpful...until check-out. The staff member we checked out with wouldn't work with us to split the bill that we were told upon check-in would be easy. Then she implied that my credit card was over the limit and that is why it wouldn't accept the charge. I called the card company, and she didn't process the charge correctly so my credit card company never received an authorization. To the more important issue, the water damage. I called several times and asked for someone to come look at our ceiling. Finally, water from the ceiling dropped on me and later a part of the ceiling fell on our floor. On the last night of our stay themaintenance man offered us another room. A little too late if you ask me. We were never offered any apologies or anything for staying an insufficient room. DIssapointing.
November 2, 2012
Rated 5 out of 5 by Jniss One of my Top Hotel Experiences
Thank You SPG and Sheraton. I am very impressed when I receive incredible treatment from the SPG level and find consistency with the same treatment down through each level of staff at one of the hotels. My SPG started with great help to switch a last minute reward reservation in a timely manner. Although a great hotel and location, your staff made this trip a great trip and we received incredible treatment from each and every person that we interacted with. Michelle at the front desk was our initial person that we met with and should be given extra special congratulations for establishing our initial impression of your hotel. She was excellent at her job and remembered us when we left. Your happy hour staff was so great during a crazy new year's timeframe. I complement their attitude and treatment amidst juggling a lot of requests. We will be back to visit again!!!
January 6, 2012
Rated 5 out of 5 by Leti72 Great Location...Great Hotel
We recently went to a wedding in Boston and stayed at the Sheraton Boston, we were so pleasantly surprised how much there was to do in and around the hotel. We walked to Fenway, took the T downtown, and could walk to many resturarts and bars! We had a short stay but because of the location and great accomidations we were able to squeeze a lot in!!! BTW hotel resturant had the BEST clam chowder!!!
August 8, 2012
Rated 2 out of 5 by Scott1000 Not up to par with area if you travel for business
room requested was given away because a "group of lawyers bought out all the suites" - not the way to be greeted. Room had no soap, 2 towels. Air conditioner was on 100% of time, couldnt turn off. Shower thumped anytime you turned on hot water. Took 45 min to get car. Front desk overwhelmed all the time, long waits to get service. Too focused on bus loads of guests, not the business traveler.
August 6, 2012
Rated 2 out of 5 by Unhappyguest99 This hotel needs customer compassion
In the fine print, I must have missed that making a green choice means that I automatically decline housekeeping for my entire stay. When speaking to the checkout clerk, she offered me a $5 voucher or a Starbucks coffee to go. I declined and decided to just go, gladly. Poor customer empathy and a bad process for serving their guests.
August 8, 2014
Rated 2 out of 5 by Mike168 Disappointed!!!
Surprise! Parking was $39.00 per night to self park!!! Parking is limited due to base ball fans using the garage. We parked so far from the entrance to the hotel, we couldn't find it. Staff was unfriendly, our room had been changed three times due to water damage, blown fuse & proper accommodation for my package. The hotel did not offer to send a bell man to assist with our luggage.
August 28, 2012
Rated 4 out of 5 by htom Overall good stay but one major putoff
My stay was great as well as the room. Very nice amenities and the room was clean. The one issue, which was not really resolved was when I came back to my room after the housekeeping was finished and the door was left open. I was agreeably worried and careful to make sure the the room was not entered or burglarized. I made a call to facilities and nothing was resolved.
May 19, 2014
Rated 1 out of 5 by PatAR50 Management Not Care About Guest
On the first night, the alarm went off at 1:30 am and not one person from the hotel bothered to go into the exits to inform guest that it was a false alarm. No air in the exits, no one checked on guest. when arrived at the front of hotel people were walking around outside and inside lobby. I could hear a loud motor running, and finally went in lobby and there was someone working with either a larger sander or something. They were anounncing something about the alarm, but counld not hear. Went to the desk to ask if there was a fire and couldn't hear. was told false alarm. No one turned off machine and no one checked on guest. One woman was being helped by here daughters because she almost had a heart attack. On one cared about guest. When people started taking pictures of the person working with the machine, hotel workers came over to protect the worker. Then that got managements attention. That was not the only night it alarm went off in one week.
July 21, 2014
Rated 2 out of 5 by toothsprklr Hotel has room odors.
For the price of this hotel, I was quite disappointed with the smell and the cleanliness of my room.
The moment I opened the door, the dank, musty and spoiled smell took away from the excitement of the weekend with my daughters.
September 7, 2014
Rated 1 out of 5 by Jim1966 Terrible Hotel for the Price
I was left disappointed by my stay at the Sheraton Boston. I could hear water running through pipes in the walls routinely. I was placed next to a hospitality suite loudly serving breakfast the next morning. For $46 PER NIGHT for valet service I waited outside for 10 minutes to return my car. Finally, my bed was made with blood on the pillow that DID NOT COME FROM ME.
September 27, 2013
Rated 4 out of 5 by amtp facilities for the congress
It is a good hotel,near the center of the city and near the congress hall.
The breakfast is not so good , and can became better ( more kinds of bred , diferents kinds of cheese, etc )
September 15, 2014
Rated 3 out of 5 by Paulfromct Great location but rooms dated and service lame
This hotel is in a great location but they are charging premium pricing for dated rooms and the service was lousy. I sat in the lobby for 30 minutes trying to check in, the people behind the counter were incapable of checking someone in and worse they left the front desk empty for 15 minutes (noboby there to talk to customers checking in at 9PM on Friday night????)
November 13, 2012
Rated 4 out of 5 by ispy Totally Renovated and Great Location
We just returned from Boston Sheraton. There are many great things about this property. It has been recently renovated so the rooms are fresh and up to date. It is very conveniently located for using the subway system,(go through the mall -- no need to be outside), and very close to the Newbury area. We had a great time and the staff was friendly and helpful.
November 24, 2011
Rated 5 out of 5 by Reen67 Great Location
We love to stay at the Sheraton Boston Hotel because of the great location. We can walk to Fenway and the Prudential Center Mall is just a walk through a hallway on the second floor. This time we discovered the "Top of the Hub", 52 stories above Boston for a meal or just a cocktail with an amazing view. Of course the view from our room was also wonderful.
August 6, 2012
Rated 2 out of 5 by BT12 Tired Looking Hotel, Deceptive Parking Prices
I stayed here for one night for a conference. When we went to park, the rates stated $23 per day. We stayed slightly over 24 hours and were required to pay $75. As if this weren't enough, the paint in our bathroom ceiling was peeling, the shower had moldy grout, and the walls hadn't been cleaned of scuff marks. It was quite a disappointment.
December 18, 2013
Rated 5 out of 5 by Satelliteman Home away from home with many features
Located very close to many nearby (walking distance) places of interest, dining, entertainment and history. Quiet and comfortable rooms and common areas. Attention given for making your stay very pleasant, staff very informative and helpful.
I have stayed here for several years and will continue to return. Many thanks for all you do.
April 23, 2014
Rated 5 out of 5 by Larry14 Excellent Staff
Every staff person that we encountered provided conscientious and thoughtful service. My wife and I were celebrating our anniversary and upon hearing this, Joe Herrin at the front desk provided some extras that really made our stay a memorable one at the Sheraton Boston. The room was great and the club room staff did a great job
May 8, 2014
Rated 4 out of 5 by monkey52 Room
I was very surprised at the rather shabby condition of the room.
The bathrrom sink was cracked and peeling, very leary about washing in it,
There was no headboard for the bed and the wallpaper over the bed was faded and peeling.
The chair and ottoman looked like my cat had worked on it for a couple of days.
Very unlike your usual room.
October 25, 2012
Rated 3 out of 5 by Ianbmack Need some work at this property..
The doors slam so loudly it wakes the hall up, the water pressure is inadequate, and when I went to check out at 6am there was no one at the desk an no taxi starter!! Five of us waiting to check out and no one there to help. The beds were good and the food was pretty good. The bathroom was so small you could barely turn around.
May 10, 2014
Rated 3 out of 5 by Steve83 Hotel is OK
Had a two night stay this week. Used a "suite night" award to upgrade my room to a corner suite. At checkin the girl booked me into a deluxe room. After a while of uncertainty she realized she had opened someone else's reservation. She was very friendly but did seem a bit overwhelmed.
Only two of the 6 elevators take you from the 25 floor to club lounge, which is a pain if your staying on a floor below the 25th. Lounge food was terrible.
Had dinner at the Sidebar and the ladies bar tending were top notch and pleasant. Food and service was good.
I assume the building is quite old, my suite bathroom was about the size of a closet. Floors, ceiling, and walls are thin because you can hear your neighbor talking and moving around. A/C worked well.
Location is good if you want to take a stroll down boylston street.
Had a fire alarm go off at 4:55 am and hotel evacuated. Manager left a voicemail on the room phone alerting me as to why and that he would offer 1,500 starpoints . He was honest about it, and the points posted to my account 2 days later.
Hotel was clean and staff was friendly.
August 29, 2014
Rated 2 out of 5 by Mike168 Disappointed!
Parking was a fortune ($139 per day for self park), front desk clerk wasn't very friendly. The hospitality was a joke, cheese & crackers. Had to have my room moved three times due to hotel mechanical problems. No bell man was sent to help with luggage. I was very surprised this was a SPG recommendation. Stay somewhere else!!!!!
August 26, 2012
Rated 3 out of 5 by Cooper12345 This hotel could use some improvements
We upgraded to a suite for an additional charge. It wasn't as expected and not like other room upgrades we have had. The TV in the main room did not work and the bathroom fixtures were tired. Valet parking was overpriced. We probably will not return here.
July 27, 2014
Rated 5 out of 5 by kmw22 Great Stay
I had a very good experience during my 3-night stay. Each staff person I had contact with was friendly and helpful - a very pleasant surprise compared to many other hotels I have stayed in. The room was well appointed and clean. I was very impressed with the work out facility - best one I have seen at a hotel.
November 11, 2013
Rated 5 out of 5 by Nedayton Mensa AG
M-F Housekeeper was great, the week end/holiday staff was not as good-example did not empty ice bucket either day or replace the plastic bag.
Would suggest adding a robe hanger in the bathroom - also towel racks.
Airport shuttle would have been great for fee.
July 8, 2014
Rated 3 out of 5 by Nname969 The staff is unfriendly.
Surprisingly unfriendly staff at front desk.
September 14, 2014
Rated 5 out of 5 by Patrick6 Boston Sheraton
Very ,very much improved since our last visit.....new lifts,food,staff.Really enjoyed our stay and must compliment the professionalism and courtesy of all staff.Upgrade to a suite was unexpected,but greatly appreciated.Sincere thanks to Karen and Lisa (Concierge) for making our stay most memorable.
September 17, 2013
Rated 3 out of 5 by gklobuchar Average rooms: complete with fruit flies and double beds
Rooms are small and average at best. Certainly not worth the price (good location though) Upon sign-in was told they overbooked and could not honor the king bed reservation and ended up in North Tower with two double beds, fruit flies and a view of the roof air conditioning units.
May 13, 2014
Rated 2 out of 5 by Seattlegene facility needs imporvement badly
The location is good, but facility needs improvement badly, especially the bathrooms. There was no fan in the bathroom, really old looking wall paper and chipping paint and really not looking clean. In terms of facility, it is probably one of worst of SPG hotel that I have stayed so far.
September 3, 2013