Rated 3 out of 5 by Goalie Great Location / Good Hotel
I stay in Sheraton hotels fairly frequently and I usually have no problems. When I arrived on Super Bowl Sunday approx 5 pm I had 2 rooms and only one was ready. I used my upgrades for suites and they said to come back. I returned in an hour and it still wasn't ready and they said they were cleaning it right away. I was then given another room which was sub standard and said I will wait for the room they promised so finally after the Super Bowl they had my room ready. Approx 10 pm. I was not happy.
February 6, 2014
Rated 4 out of 5 by SDRIFT Stay
Recently stayed at Sheraton in Montreal. Was supposed to be for 2 nights but due to a family emergency I had to cut my trip short and return. I called the reception at 2 PM who transferred me to the supervisor Larissa. She said there will be a penalty of 50% of the room rate. I suggested that since the room had not been cleaned for the day, could it be a late departure? She stated that the hotel was sold out and they had to decline people for the stay and hence the penalty. I accepted it, however before checking out, I logged on to the reservation right after my conversation with her to see if she was right. To my surprise the hotel was not sold out and there were plenty rooms available for that day. I did not mind paying the fee but it left a bad taste in my mouth. Will not stay there again.
June 10, 2013
Rated 4 out of 5 by montrealTrip A solid four.
It's not a flashy hotel, but it has everything you might want in a three-night stay. It's a bit plain, I saw a few minor signs of wear and tear in the gym, but it was great for the price.
Room service breakfast was excellent. Club breakfast was decent. Staff was polite and cheerful. Location is convenient, but not very scenic.
I'm sure there are better places to stay in Montreal. But I'm also sure they're 100-200 extra dollars a night. You decide what you want to spend your money on.
October 21, 2012
Rated 3 out of 5 by Reuben1 Close to attractions
We traveled to Montreal for the weekend and
for our 35th.anniversary. The Hotel was within walking distance for shopping and sightseeing. We found our room to be neat and spacious, however, the air conditioning unit was much much too loud and there was no way
to reduce the noise, unless you turn it off! We found the parking was very expensive and no free Wifi, this can easily be fixed. We found that we did not receive good value for our money. We would be back to Montreal but perhaps not to this Hotel.
August 14, 2014
Rated 1 out of 5 by SusanM66 Lifetime Platnium and this is how we are treated??
I am a lifetime Platnium member of the Starwood Preferred Guest. I have stayed > 50 nights per year for > ten years at Starwood Hotels. I recently traveled to Montreal for work and my husband accompanied me. I went to the office and he went to the hotel to check in. He was advised at 1pm the room was not ready but that a suite had been set aside for our stay and that the room would be ready at 3. At 3...still not ready and he was advised that 'the guest from the night before was platnium so we have no idea when he will be leaving'. He advised we were meeting at 5 and asked if he could have the room by then...no was the answer. So he asked to be placed in any room...When I returned from work, I spoke to the front desk manager who offered to move us to a suite the next morning....guess what? 5pm the next day....the suite was not ready. No apology, no explanation...If you are looking for customer service, this is not the hotel for you.
September 30, 2012
Rated 4 out of 5 by biboun1 Very well located hotel, adorable staff !
We were in Montreal for a week to install our son in University, and had a great time at the hotel.
One request : It will be great to have Cider in the beverages choice menu, Thanks !
August 25, 2014
Rated 5 out of 5 by charlih Sheraton Centrale week 1
I enjoyed my stay at Sheraton and will be returning in 2 weeks!
August 26, 2014
Rated 5 out of 5 by JHoegler Excellent Hotel and SPG Recognition
I stayed at Le Centre Sheraton for a close friend's bachelor party, where I booked an Executive Suite and four Junior Suites to accommodate our large group. Due to my Platinum SPG status, the hotel upgraded our Executive Suite to the Presidential Suite - the nicest room in the hotel. We were blown away by the upgrade, room, and staff service. It was a memorable trip for us and much of that was due to Le Centre Sheraton. I'd highly recommend this hotel.
April 1, 2013
Rated 4 out of 5 by businesstraveller28 SPG Lounge
Being a Platinum member it was great getting a room upgrade, however, what was extremely frustrating was that the elevator up to the 37th floor to access the lounge can only happen on one side. Therefore, it took me over 15 mins to wait for an elevator door to open on the correct side so that I can reach the 37th floor, as the other side only reaches the 36th floor. I mentioned it when I checked out but how can they fix that problem is a mystery.
July 31, 2013
Rated 4 out of 5 by RJretire Sheraton club rooms slipping
We usually travel to montreal twice a year, and have always stayed at this hotel in a club floor room. This time, the room was badly in need of rehab! The air conditioner required a maintenance call, then was so loud that we found it impossible to get a good nights sleep. At more than $300 a night, we expect better. Another shock came when charged 18$ for a glass of wine in the Club room. That's a bit high. The location of the hotel is excellent.
July 25, 2013
Rated 4 out of 5 by Larry1010 Club Floor Disappointing
I paid extra to be on the Club Floor. Apparently this just means you have a room in the hotel but not on a Club Floor which is the top 2 or 3 floors. From the Club Floors you can get to the Club Lounge with 1 elevator, the other floors usually took 2. The Club Lounge was closed one night for a private event. I don't think the extra money for the Club Floor was worth it at this hotel although we did have the option of breakfast.
August 26, 2013
Rated 5 out of 5 by TravellingGuy Exceptional, reliable service!
As a very frequent business traveller (over 100 stays annually) I can easily recommend the Sheraton Montreal. The staff is very professional and attentive. The hotel is well appointed and comfortable. The location is perfect for business in the downtown core and is very centrally located for taking advantage of the city's entertainment options. For me there is no alternative to the Sheraton Montreal. Highly recommended!
March 26, 2013
Rated 5 out of 5 by Kyle My home away from home!
I have been staying at Le Centre Sheraton for many, many, years and can honestly say that its the ONLY place to stay when visiting the Montreal area!
The entire staff is incredibly friendly and their willingness to ensure your stay is perfect is beyond comparison.
I'd also highly recommend upgrading to the Club Level which will give you access to the private lounge; it's the perfect place to start and end your day!
April 29, 2013
Rated 4 out of 5 by Flyingtailor Not bad
Have stayed here a few times and I really dont care for very large hotels but this time I rather enjoyed it. It is always nice to come back to this hotel have I been coming here before I was an SPG member for many years.
A few things they have a great members lounge with a spectacular view very grand. I think the best location in downtown Montreal and Oh yes the hotel is always very clean and the food is very good.
July 2, 2013
Rated 4 out of 5 by Das2014 A nice hotel
This hotel has character and is located near museums, shopping and restaurants. My room was clean and neat as expected. The facilities: pool, sauna and hot tub were a nice addition. Most notable was the courteous and helpful associates at the conceirge and front desks. I do not speak Frech and yet they were able to guide my activities. Hotel food was overpriced. Parking should be free.
August 18, 2014
Rated 2 out of 5 by Pat7 Below par Sheraton stay
They really need to work on the service at this property. Check in was painful, understaffed and unwelcoming. Checked in got room keys and they did not work, came back got new ones only to get into the room and find it not cleaned. Back downstairs and third times the charm.
Room is fine with standard bed and big desk. Bathroom is subpar with a shoddy shower that doesn't drain properly and no water pressure sink.
January 11, 2013
Rated 5 out of 5 by Leach306 Family Comfort In a Downtown Location
I have a family of 4 and the staff treated the kids amaizng and the location to food/shopping/metro made it easy to manage with our busy lifestyle. At night the adults were able to enjoy food/beverage in close proximity which allowed us to also enjoy our time after long days.
August 20, 2014
Rated 4 out of 5 by OttawaTraveller Great pool and spa! Great location!
The Sheraton Montreal is in the perfect location for events at the Bell Centre. The atmosphere in the lobby bar was perfect, as was the food and drink available, and the service was prompt even after a hockey game. We upgraded to get access to the Club lounge and it was worth it. The evening appetizers and the continental breakfasts were plentiful, and the staff were attentive.
May 5, 2013
Rated 5 out of 5 by OttawaJames My preferred business and leisure accommodation in centre-ville Montreal
This is a great full service hotel in the heart of the action in centre-ville Montreal. A big hotel with lots going on, yet room to move around.
The pool and health club are great.
Restaurants and bars first class.
Top notch Club Lounge too.
I always enjoy returning to Le Centre Sheraton!
March 31, 2014
Rated 5 out of 5 by blueideone Best hotel in Montreal
As a frequent traveler spending 100+ nights a year in Hotels, I always enjoy returning to The Centre Sheraton Montreal for i'ts great location, perfect amenities, and especially their professional, courteous and pleasant staff, from the Concierge, to the Front desk and yes,, even the parking attendants,, always a smile and communicate in English.
February 23, 2013
Rated 5 out of 5 by Sherilyn Great services
Great services and great location!
August 22, 2014
Rated 3 out of 5 by terry4 Needs Improvment at Check in
I think the staff should be more aware of Platinum benefits. Further the lady at check in did not understand the entire program and I considered her quite abrupt. I have stayed at a lot of hoitels around the world, including the sheraton centre montreal. This was the least enjoyment I have ever been subjected to thus far.
October 21, 2013
Rated 1 out of 5 by Pointless Bad Communication
If you have a customer support issue, don't expect a real response from this hotel. You will be disappointed.
Apart from that, this is an average hotel.
Note to the manager: even a 1 word "sorry" response from any employee that handles customer service inquiries would have been fine. I despise arrogance.
August 6, 2013
Rated 3 out of 5 by Darlene4321 Some 'issues'
I'm SPG Gold member, asked for upgraded room, but none available for duration of my stay, which I can appreciate for a busy hotel. But I requested a room away from the elevator. The clerk told me the room was far from the elevator, but it was directly behind the bank of elevators and I could hear the elevators quite loudly. Like the 'green' option, but would have preferred someone to change the facecloths and hand towels every couple of days. Didn't mind to use large towels twice. Stayed 4 days. Did not like that $3 is charged to store your luggage as I already have paid to give them my business. I prefer to tip the person(s) if they have done a good job in serving me.
June 28, 2014
Rated 5 out of 5 by Pedroboy First but not last stay
Never stayed at the Sheraton Centre before, so thought I would try it on my most recent trip to Montreal. Really liked everything about it. Will definitely stay there again.
April 13, 2014
Rated 3 out of 5 by fawndale poor customer relation
No response to my email & letter 3 weeks ago to general manager re unsatisfactory stay at the hotel June 29-July1. Assured club floor room & did not get it. Air condi-
tioning unit too loud preventing guest a good night sleep. Breakfast items at club lounge ran out fast and not replenished.
July 25, 2013
Rated 3 out of 5 by bul44 good location
extremly disapointed that the hotel did not inform us during the reservation process that the pool and health club were not open. they instead had a closet with a few tred mills and offered a club down the street that could be used. it effected our stay as we enjoy those ammenities.
November 23, 2011
Rated 5 out of 5 by davpaint7 Great Location, Beautiful Property, Professional Staff
The location is perfect and the property is beautiful. The staff was extremely professional, courteous, and efficient. From the front desk to the lounge to the conference staff to housekeeping to the concierge to the bellmen - all of my interactions were extremely positive. After 15 years as an Operations and Marketing Manager at a large hotel/conference center, I was very impressed with the cleanliness of the venue and the excellence of the staff.
August 10, 2014
Rated 3 out of 5 by VS13 Great location
Git dated although the rooms have been redone somewhat. The hvac for heating and cooling is almost impossible to control. Also the showers need an upgrade badly. They are not high enough even for an average person. The fitness Center is good spacious and lots of equipment.
February 2, 2013
Rated 5 out of 5 by Goa1313 Amazing
Very good customer service...from the valet to the concierge to the front desk...very friendly and helpful. Very Clean ...great food!! The kids absolutely loved the pool and the room!!!
August 18, 2014