Rated 5 out of 5 by 15underpar Outstanding customer service
This was not our first stay at the Pentagon City Sheraton and it will NOT be our last. The staff was really attentive to our needs. A special shout out goes to Sevena! She was a joy to interact with. She made us feel really welcome. You can tell she loves her job. Job well done Sevena (I hope I spelled your name correctly).
December 9, 2013
Rated 5 out of 5 by RIRichard My Favorite Washington, DC Hotel
Another great stay at the Sheraton Pentagon City Hotel. Staff greeted me by name and took care of my every need. They always treat me as a regular guest and upgraded me to a suite with a gorgeous Capitol view. Food and service in the club lounge are the best in ten years of staying here. I'll be back.
October 29, 2012
Rated 5 out of 5 by Georgiasdad great services
from the pickup at the airport, I was very pleased with the staff and the services I received. The shuttles to the Metro were super convenient, great views out of my room window, and a surprisingly quiet night of sleep were all very welcomed. Will stay again when I bring the family for sightseeing
October 27, 2012
Rated 4 out of 5 by CaptSR Excellent SPG recognition
Hotel is old, but nicely maintained. Recognized me by name and status immediately and provided drink/appetizer and breakfast vouchers since lounge was closed.
Hien the bartender wasn't helpful or friendly and most at the bar were not very happy with his lack of service.
December 31, 2012
Rated 3 out of 5 by Drew56 24 Hour Gym above Club Floor Rooms??
This was a total disappointment to be woken at 5-5:30 both mornings.. I am from Chicago so really 4-4:30 for me! By people in the gym running on treadmills and dropping weights on the floor right above my head! Not the best design for a building nor a reward for loyalty!
November 24, 2012
Rated 2 out of 5 by Mhef Adequate
Hotel has a great location but thats about it. Bed and pillows were terrible, way too much noise since I had a street level room and they nickel and dime you for everything. Room was clean but that's an absolute minimum. For what they charge I flat out expect more.
September 21, 2012
Rated 5 out of 5 by SpringBreak2012 Business Visit
Hotels in DC were booked and this was good alternative for midway between airport and DC. Airport shuttle was very convenient. Too bad pool, spa and fitness were under construction, but didn't have any free time to enjoy temporary workout room (which seemed OK).
September 24, 2012
Rated 2 out of 5 by Wilson0128 Hotel was HORRIBLE
I stayed in this hotel for an event. Yes, I am a preferred guest but it wasn't recognized. Didn't stay on that floor. Also my toilet wasn't working during my stay at all. Service was horrible......Don't stay here!!!! The food was pretty good (crab cakes).
November 29, 2012
Rated 3 out of 5 by London14 Not Told Pool Closed
The rooms and staff were very good. However, I was attending a conference for 4 days and I selected this hotel rather than the conference hotel (or any of the hotels nearby) because I wanted to use the pool each day. However, the pool was closed.
September 14, 2012
Rated 3 out of 5 by Pavisitor Recent Stay
I might recommend this hotel but with a caution. The front desk was very disorganized. I had to call twice to get my TV fixed. But special mention to employees Jason who helped me at guest services (no concierge) and Gregg, shuttle driver.
September 28, 2012
Rated 3 out of 5 by JJ15 Average Starwood Property
Bed was not the picture of comfort compared to other Starwood properties. Additionally, more and more hotels are allowing guests to plug in additional inputs (Apple TV, gaming systems) into the televisions. This hotel does not have that.
June 24, 2012
Rated 5 out of 5 by Tory1947 Great service as always
I have stayed here many times over the years and always receive great service from the entire staff. The front desk is quick and efficient. The bartender is most welcoming and the matre D' always remembers me and makes me feel more that welcome.
December 22, 2014
Rated 2 out of 5 by NotCustomerFocused Rude Front Desk and Dated Decor
During my checkin expereience Lamar was very rude and disrespectful to me and his fellow peer. Being a Plantium member I am entitlted to an upgrade including Club Level and Suites. Lamar intruded upon the conversation I was having with the gentleman checking me in and bluntly told me there were no suites available for my 3 night stay. The gentleman who was orginally checked me had confirmed there were suites available. Lamar explained to me that my only upgrade was a Club Level room which really has no difference than any other room. According to the spg app as a Platinum guest I am entitled to Club Level Access and a Suite. I think Lamar needs to understand first not to be rude and intrusive to his fellow teammates and secondly not to guest of the property. The hotel is also dated the rooms need to be upgraded to same level as other Sheratons. My stay in New Orleans and NYC was much better than this property. Also I ordered room service one night, in which I ordered a burger to be cooked medium and it came back well. The beef lacked flavor and substance.
January 23, 2013
Rated 4 out of 5 by TravelingMan Not a business stay for a change, with a Pet...
Had to be in Alexandria for a Saturday event. Figured we'd try traveling with our dog. We had quite a few options in the area, but have stayed at this hotel many times and simply the view is almost impossible to beat if you're looking at DC. They moved us up to a top floor with a City View, we loved it. Other than having signing my life away for the pet liability (which was completely understood), the hotel met all expectations quite well. I do wish they would deep clean the carpets in the room more often. That seems to be the only issue I've ever noticed. Staff very friendly and enjoyed all the perks I could being Platinum.
October 14, 2014
Rated 1 out of 5 by Mackthe55 This hotel should have better customer service
1- we ask for coffee at night, we get next mornining,
2- Room service knoked at the door early because she want to clean
3 - No free internet they charge $12.50 for each devise
4- They charge $22.50 for car parking
February 24, 2013
Rated 1 out of 5 by Tom53 Don't stay here!
The pool was closed all 5 days of stay and we were not given another place to go. We were told the day before so there was no time to book somewhere else. Men working outside windows all day.
February 14, 2012
Rated 1 out of 5 by neenaw Worst hotel I ever stayed in
This was the worst experience I've ever had at a hotel. The carpets were so stained I could have played dot-to-dot on them, the shower curtain was stained (had to leave notes to housekeeping to change it TWO days in a row until it was finally done#, towels were poor quality, no frig or microwave #got my fridge for free because there were so many issues with my room#, hotel restaurant had extremely poor quality of food and outrageous pricing, at $244 per night #DISCOUNTED rate# they could at least provide complimentary breakfast, but do not. The Starbucks in the lobby ran out of coffee!!! On the last day of the conference we were told there wouldn't be tea or coffee available for us, but we could purchase it from the Starbucks. DID I MENTION THAT THE STARBUCK'S RAN OUT OF COFFEE!!! Terrible location; nothing within walking distance #not that you would want to walk around in this neighborhood even during the day). I was basically forced to stay here because I was traveling for work. I've already recommended to the planning committee this venue be deleted from the list of possibilities for next year's conference.
June 12, 2014
Rated 2 out of 5 by jes123 avoid this place
Room was not made up for 2 of the days of our stay..We requested linens which were not brought up so we had to go down to front desk to get it taken care of.Hotel restaurant has poor service
October 7, 2012
Rated 1 out of 5 by Holly58 Disappointed
Needed to change rooms 3x due to mildew like odor and electrical, phone and plumbing problems. Very disappointed in hotel's slow responsiveness and the lack of maintenance overall.
December 12, 2012
Rated 5 out of 5 by galdev Thanks.
Your staff was friendly and helpful. From check in through check out we appreciated the way that you and your staff helped to make our stay enjoyable. Thank you.
February 18, 2013
Rated 5 out of 5 by jayx1 Excellent Customer Service
Treated me like royalty. Nothing much else to say that can top that!
December 23, 2014
Rated 5 out of 5 by 2Corinthians5vs18 Stay duiring NDP's The Summons
Became friends with the cheff, the girl at the reception desk, operations manager.
All went the extra mile to bless me as I took part in NDP's The Summons.
October 8, 2012
Rated 5 out of 5 by dog72 Outstanding service
During hurricane Sandy, the hotel provided the most wonderful service and support to our event. The service was so great that no one was inconvenienced.
November 1, 2012
Rated 5 out of 5 by jhawk MCM 2012
Great location to stay for the MCM. Friendly, helpful staff! We used the shuttle to the Metro every day and it made it so easy to get around town.
November 1, 2012
Rated 4 out of 5 by Jepeli Friendly staffs and clean room
Overall I have a good experience with this hotel. The hotel has everything I needed during my stayed, it has heated pool, gym and good breakfast.
January 3, 2013
Rated 4 out of 5 by christi123 Great location, lousy outlets
The location was central however parking
was expensive. The outlets were also loose therefore preventing any chargers from staying in.
January 7, 2013
Rated 1 out of 5 by BelowExpectation2012 Below Expectation
The service at the hotel was well below my expectation. Basic amenities were not included. It was a disappointing experience.
October 19, 2012
Rated 5 out of 5 by debbie68 Evacuation
Emergency lights are needed in the rooms. We had a 2 AM evacuation and no lights in the room.
September 27, 2012
Rated 2 out of 5 by Dutchman01 Complaints
Car had water damage in garage. TV volume could barely hear, reported, nothing done.
October 7, 2012
Rated 5 out of 5 by Jimmy06 Hotel has great features
The hotel met our needs in every way. Staff was superb! Great location.
September 28, 2012