Rated 2 out of 5 by AMart Was not taken care of
After a long day of delayed flights I arrived early in the morning after my expected check-in. I was told that I would be charged for the previous night for missing my original check-in because they had to hold my room. I was told the room that I had reserved was no longer available, and was down-graded.
At that point I was given a room key and walked in on already occupied room. After apologizing to the person I just walked in on, I went back and got a new room key. Despite booking a single king bed (and paying a good amount for it) I was giving a double full room. The food was lackluster, and the bar staff didn't seem to know anything about the local beers that were "featured" except that I probably shouldn't order one because they are foamy.
I will not stay at this hotel again.
June 30, 2014
Rated 5 out of 5 by adairap Centrally located, great beds, courteous staff
Great location to downtown and surrounding areas. Super comfortable beds. The staff was very helpful. Overall great stay. My only recommendation is that the carpet could use upgrading.
June 30, 2014
Rated 2 out of 5 by Chuck65 Not a Good Experience This time
I've stayed at this hotel many times over the last 10 year or so, and the experience has typically been what I would expect. However, my latest stay was not very good. I booked 4 rooms for 3 nights for 3 of my employees and myself. Check-in was fine, and the next day was as well, but after the 2nd night, none of my 4 rooms had been cleaned. @ of my employees called to get housekeeping to the room, and were promised a quick response. They left for dinner and came back a few hours later, and neither of the rooms were cleaned. They called again and it still took over an hour to get someone to the room. Considering that these were all club level rooms, we should be able to expect more from Sheraton.
June 30, 2014
Rated 5 out of 5 by BBGRETHOUND Would recommend this hotel over any other !
In a few short words I can write a review.
It was OUTSTANDING.
Thank you for making me feel like I was a home.
June 30, 2014
Rated 3 out of 5 by Greg86 Couple of problems we ran into.
We had the TV in our room (Rm 724) in the living room side that was not working. The engineer did everything he could to fix it and did a great job, but unfortunately he could not fix it. We were only staying a night, so there wasn't too much of a concern.
However, as my wife and I were leaving the hotel, Saturday morning, we came out of the elevator and turned toward the entrance, and saw the wet floor sign,. I just about slipped and my wife did slip and fall. There was one of the hotel employees who was walking by and asked her if she was allright and helped her get to her feet, but yet no one behind the front desk asked her anything. We understand that if you walk on the floor where it says "wet floor" you take it at your own risk. The concern we had was there was much more water that was on that particular part of the lobby floor than normal.
I would recommend this hotel and would probably return to stay in it, but I wanted to pass this along.
June 29, 2014
Rated 4 out of 5 by Duffydoo Business Travel
This hotel matched my expectations
June 27, 2014
Rated 5 out of 5 by Kay14 This hotel has a great view of Dallas
Excellent staff and service. Eva and David both do a great job as does Sylvia in the restaurant.
June 27, 2014
Rated 4 out of 5 by Buyer55 Favorite Dallas Market Hotel
We have been coming to Dallas Market for 25 years and this is our favorite hotel to stay at. The rooms are perfect for comfort and business. Park at hotel and walk to market or take the shuttle.
June 24, 2014
Rated 4 out of 5 by Ginger48 Great location for market
This is a great hotel for market visitors. While it might benefit from some updating it is very comfortable and has a great staff. They provide good transportation for their guests and a nice work space in the suites.
June 23, 2014
Rated 5 out of 5 by Sarahlatics Great friendly hotel with fabulous staff.
This hotel was brilliant. Great suites, clean and spacious. Great facilities with great breakfasts, attended a conference there with a banquet at the close of it- food for banquet was beautiful. Conference hosted with excellence. The staff couldn't have been more helpful, special mentions for Deborah, Sylvia , Anthony and donte. Great hotel with courtesy bus for 3 mile radius. Highly recommended.
June 19, 2014
Rated 5 out of 5 by Bert43 Great Hotel
I loved the fact that our sitting room was separate from the bedroom.
Having a restaurant on site was so convenient and we loved the breakfast buffet.
A very nice touch to give us a free bottle of water each day. Room was very clean. We had a very nice stay at this hotel.
June 17, 2014
Rated 5 out of 5 by Anne71 Good stay
Was here for a conference, stayed in a suite. Excellent service, nice bar with good personnel and fun swimming pool. Very comfortable bedding!
June 16, 2014
Rated 4 out of 5 by AlleyCat71 This hotel is well located and well maintained.
I stay here as often as I can when traveling to Dallas.
June 16, 2014
Rated 1 out of 5 by Adelaide408 Awful room. Excellent staff.
The upholstery on the sofa in the room was ripped, the sheets on the bed were ripped, the duvet was stained and I stepped on dirty toothpicks on the bathroom floor. It. Was. Gross.
On top of that, a previous guest had left a comment card on the desk with all kinds of complaints and that card had clearly never been picked up.
That being said, the staff were very apologetic and quick to make it right. I was very unimpressed by the room, but the staff were excellent. I didn't eat any food or beverage so I am unable to comment on the quality of those items.
June 10, 2014
Rated 5 out of 5 by Mariah Professional & Courteous Staff
This was our second visit to this location for an annual convention we attend, and I've already booked next year's stay there, as well. The staff at this hotel is exemplary. The front desk personnel greet you each time you pass by, the wait staff in the restaurant is always pleasant and friendly, even the parking valet manages a smile and greeting in the 90 degree heat. The hotel in general is extremely clean, as are the rooms. Although it is close to I-35, there is no discernible freeway noise heard once you step inside. The rooms are quiet and relaxing, and the beds are very comfortable. Returning to this hotel each evening after attending a hectic, over-crowded convention, is such a joy!
June 10, 2014
Rated 1 out of 5 by jma672 staff needs to be changed
the staff was no help. the parking lot is for guest only they let anybody park and the guests had no place to park. plus there were guests hanging and laying in the hall ways and did nothing
June 9, 2014
Rated 5 out of 5 by mattigbaby Love the Sheraton
The sheraton suites is such a great place to stay! Love the rooms and the staff is always so nice and helpful. It's easy and no hassle especially when coming to town for Dallas Market. Definitely recommend this hotel!
June 3, 2014
Rated 5 out of 5 by Popoy Sheraton SPG is very good!
Hotel is great is as usual and SPG program is the best!
June 3, 2014
Rated 5 out of 5 by Julie7323 Great location for market center
Great hotel and location. The staff was extremely helpful and pleasant. It is a little noisy from the highway traffic, but otherwise a good experience.
June 1, 2014
Rated 4 out of 5 by K226 Pleasant Memorial Day Weekend
We have stayed here several times. This hotel is comfortable, well-located, and reasonably priced. While we didn't need much, the staff were always immediately helpful when asked. I get upgraded to Club level because of my Platinum status, and I appreciate it. They have really improved the Club service since we last stayed. There is a full hot breakfast as well as a hearty selection of hot and cold snacks in the evening. The gentlemen who serve are attentive and kind. It is great to have the suite set-up, although the result is a very small bedroom.
May 26, 2014
Rated 5 out of 5 by Darrin02 Excellent Hotel Experience
In my travels I've learned not to expect to much from hotels and I won't be disappointed, however in my three day stay at the Sheraton Suites Market Center Dallas all my modest expectations were met and then exceeded! The facility was immaculate and the staff was extremely knowledgeable and attentive and obviously well trained. I was treated as if I was the most important guest in the whole hotel and I thank the staff and management for the 5 Star Service and care.
May 20, 2014
Rated 1 out of 5 by Raymon Dog Hotel
I was unaware that this Hotel was pet dog friendly, when I made my reservation it DID NOT mention this was a dog friendly, I asked the front manager and he said it was on thier website, so I asked him to show me, which he was unable. I called corp, and they too could not find it on their website. I mention that this is very serious to people who may be allergic to dogs, they were unaware that people could be allergic to dogs, I spent $180 per night to stay at a dog kennel. They were able to find me a room at the Hilton who does not allow pets.
I was told the the general manager will call me to explain. He never did. I will never stay at the Sheraton again, I would never recommend staying at the Sheraton, unless you want to spend high dollar for fleas and ticks.
May 20, 2014
Rated 3 out of 5 by Marlee shuttle
I appreciate the shuttle service this hotel provides...However I would appreciate honesty when I call for pickup from the airport
May 19, 2014
Rated 5 out of 5 by EWCO Superb Experience Again
I've stayed here multiple times when in Dallas and each time has been one of the better SPG experiences I have had.
I very rarely write reviews but felt that as many times as the Sheraton Suites Market Center has exceeded my expectations that I should share my experience with others.
May 14, 2014
Rated 3 out of 5 by Sinclair Excellent Customer Service
Stayed at the Sheraton Market Center Dallas four days while I was attending a conference in the area. I found the staff to be very hospitable, and the rooms and the hotel in general were well kept.
I did not get to say goodbye or thanks to Steve at the front desk. So, I will use this medium to do so. Steven was very kind and went the extra mile to assist me while I was there.
May 10, 2014
Rated 5 out of 5 by arogers Great experience
I recently stayed at this hotel for the weekend to celebrate a friend's birthday in Dallas. It was a great experience. Check-in was easy, and Deborah at the front desk was very helpful. She went out of her way to make our stay comfortable and offered suggestions for things to do in the area. The room was nice, although I would prefer queen beds to doubles. The beds were very comfortable. The room was very clean, with complimentary water and Starbucks coffee when we arrived. The hotel was quiet for the most part. Staff was friendly. Ample parking. Would definitely stay again.
May 5, 2014
Rated 5 out of 5 by pdvp Great Place-Club Level
Had a great stay. Love Club Level.
April 24, 2014
Rated 4 out of 5 by Randy68 Convenient Location
We found this hotel close to both SMU and downtown
April 15, 2014
Rated 4 out of 5 by ATM25 Comfortable and SPG quality
The hotel was comfortable and updated. The SPG floors were separate and required card access which is always nice. The SPG Club lounge had a very nice breakfast while we were there. Overall the hotel exceeded expectations.
April 14, 2014
Rated 1 out of 5 by DallasTraveller Very Noisy Room
I have been visiting Dallas area and I stayed in this property several times. I always insist in quite room as I know the noise level due its proximity to highway. In spite of my request, I was told it was the top floor and I would not face the noise issue. However, the highway noise is unbearable.
April 11, 2014