Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • United States
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Rated 3.7 out of 5 by 1714 reviewers.
Rated 1 out of 5 by What happened to this hotel? I stayed in this hotel many times, but this stay was terrible. I was not treated as a gold member. The line for a counter was longer and slower than the one for not a gold member guests. The room was more terrible. Hairdryer was broken, no body shampoo and face towels. I'm really disappointed. I'm even wondering if the manager has been changed. February 26, 2012
Rated 5 out of 5 by Lovin this hotel!!! Our 9 day stay at this hotel was the best I've ever experienced. I usually don't sleep well in a hotel but I slept like a log from the first night in this one. The room and bath were spotless.(I have a thing about that) Maggie is the best housekeeper ever. Bellman, Vladimir(sp?) was our first contact and he is so wonderful I will never forget him. Raphael(sp?) in security was so nice and accommodating when I called from the airport having left an item in my room and saw to it that it was mailed back to me. All the staff were friendly and kind. To me it's the people who make any business tick and the folks who work here are unlike any I have ever encountered at any other hotel. Truthfully, I would never stay in any other hotel in NYC thanks to the staff and clean rooms. (My son and his family also stayed at the same time so I was in their room as well) I thank you all for making this the best stay ever and I can't wait to come back. I would never choose any other hotel. It will always be yours. April 13, 2014
Rated 5 out of 5 by Excellent service The staff was so accommodating and friendly. I was alerted to ~perks that were available to me since I was a return guest and was not aware of. It's my fave hotel to stay in NYC for it's location also. April 7, 2014
Rated 3 out of 5 by This hotel is like a rush hour crowd Always bustling and not at all relaxing. There is a crowd at check in, there is a crowd rushing for every elevator and then they fill up so you have to wait again. There is always a crowd in the lobby. The first room we were given had a dirty rag hanging from the shower and then the drain didnt work and dirt came up into the tub. We had to switch rooms and it took 3 phone calls with lots of holding on time and then 30 minutes to arrange so we had to rush to get ready for a dinner appointment. The only good thing about this hotel is its location March 24, 2014
Rated 5 out of 5 by A Perfect Stay As last January, I had two stays in the Sheraton New York also last March, as part of my international academic activities. Despite that my pending suite night awards were not fulfilled for the two stays, the hotel staff (the General Manager personally, and the most efficient VIP group) have made their utmost and upgraded us to wonderful suites at top floors of the hotel, with all Platinum privileges and more. We have stayed at the Sheraton New York dozens of times for many years in the past, and it is always our "home away from home" in NYC. We always enjoy the upgraded rooms (club rooms or suites) and the special service and charm of the club lounge. At this time I would like to specially commend the club lounge attendant – Mohammad, for his most efficient, cordial and friendly service for many years. As many many times before, our last two stays were most enjoyable. April 3, 2014
Rated 4 out of 5 by Great hotel in a great location Loved my stay at the Sheraton Times Square! Hotel is situated perfectly, right in between Central Park and the hub of Times Square. Room was actually less compact than I was expecting for a NYC hotel. Sweet sleeper bed was very comfortable. All the staff that we encountered were very friendly and helpful. I'd definitely stay there again. April 14, 2014
Rated 1 out of 5 by Extremely Disappointed!!! I recently stayed at this spg property on 12/4/11 and I must say I will never stay here again. I am a platinum member and disgusted with the service I received. I checked in around 9pm and was told they did not have a room ready for me. It appears there were other guests complaining that they have been waiting for a room since 3pm!!!!! The receptionist advised me they had overbooked and housekeeping was behind. All they could do was give me a drink voucher and a smile! 2 hours later I got my room @ 11pm. This is unacceptable and I am outraged I was not compensated enough points for a free stay! December 8, 2011
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