Rated 2 out of 5 by Lisaca51 New Years Eve Time Square
This hotel was at full capasity so the staff was very over loaded. The staff i restaurant for the dinner package was confused and we were told 3 different things as to what the package included. The hotel cleaning staff through out my bag of gifts & ran out of coffee for the room. Staff was friendly but too stressed and unorganized everywhere. I would not stay there again. Rooms are very small.
January 3, 2013
Rated 3 out of 5 by mickey14 motion control thermostat
great motion control thermostat, assuming cost is number one concern and not guess comfort. the hall was cooler than my room. couldn't set temp any lower than 65 and during the night the room temp would get warn enough to wake me. it would be a nice feature if the hotel could provide someone to sit in my room during the night while I sleep to keep the motion detector active and my room cool.
May 10, 2014
Rated 2 out of 5 by Sandy15 Baggage storing facolity
Was extremely surprised to find I had to pay $ 4 per bag to leave my bags in the hotel for a few hours - no other hotel I know of has a charge for this. And when I went to collect them, they failed to find my bags and kept giving me other people's, and I had to go into the storage to find them myself. So despite being a 'secure' facility, the bags were not really secure at all.
July 22, 2014
Rated 5 out of 5 by Albert63 It felt like home. I highly recommend this hotel!
My wife and I stayed at your hotel back in October for our 14th anniversary. It was the 1st time, figured I would give it a try. Well it was fabulous, all of the staff were so helpful and friendly, The room was clean and the elevators were fast. And then we stayed again this time we brought our kids, well again it was great, the kids told us they didn't want to go home, We all enjoyed or stay.
December 24, 2012
Rated 4 out of 5 by rrbcooper Great Location / Great Service
Stayed at the Sheraton Times Square for a quick holiday getaway and we loved it. If you're doing the "tourist" thing, it's the perfect location, close to Times Square, Central Park, Rockefeller Center, 5th Ave, etc... The staff was very helpful and friendly, and the room layout was exactly what we needed for a family of three.
The reason I am giving a four instead of five star rating is their policy on bag check. If you're checking out and want to leave your bags at the hotel while you explore, the cost is $4 per bag. This is the only hotel that I've ever experienced some sort of bag check fee. Also, we were told that if we "complained" that the charge would be waived. Seems like a silly policy that is only semi-enforced, so why not just not have the fee at all.
Overall, great hotel, great staff, great location, and I'd recommend it for any family looking to get the full New York experience.
December 16, 2013
Rated 3 out of 5 by Rrrr1 Rough check in process
Check in at the hotel is confusing and time consuming. We arrived by car and pulled up in front of the hotel and were ignored by the bellboys. We finally realized that we had to pull around to the side of the hotel for the parking.
We were early and were not allowed to check in. We waiting in line for about 5 minutes find out that. We had to come back and do that later. We then waiting about 20 minutes to check our luggage.
When we came back later in the evening, the check in process was ok. I guess you could say the staff was friendly (for NYC). The staff did not seem to go above and beuond as most hotel staff seem to do at this level facility.
The room was small, and the bathroom miniscule. The room was fresh, nice decorations and a comfortable bed.
Overnight parking is around $50. The food is quite expensive.
If you are looking for a great location, this is not a bad choice.
October 10, 2012
Rated 3 out of 5 by Pipper Disappointed
Long check in wait. No club level check in.
Poor communication w parking garage. Chose to include parking w room. When we went to get our car difficulty paying the charge. No one seemed to know what they were doing.
Bed and sheets were awful. Sheets rough and starched. No shower cap in bathroom.
Called and it took 20 minutes to bring it.
Club room didn't have enough room for everyone.
June 9, 2014
Rated 3 out of 5 by Dan323 Forget about ever getting an upgrade
I probably stay in this hotel 30-40 nights a year for the last 3-4 years, primarily because the location is convenient for me. The rooms are ok, the gym is great, front desk staff helpful, room service generally good (though the server was exceptionally rude this last stay). I'm only writing this review because of a conversation with a friend who stays nearby and gets special treatment, including suite upgardes, all the time, even during busy season. I will note that in all my years staying here, despite the fact that I am Platinum/Your24, I have gotten upgraded maybe 4 times (and usually only after front desk staff make a special effort), even never with a Suite night request, despite the fact I stay here every month of the year. I've occasionally wondered about it, as it's much different at other Starwood properties, and but I was really never motivated to write until the recent conversation.
April 27, 2013
Rated 4 out of 5 by russelh Great Stay
My wife and I just returned from a four night stay in New York, and the Sheraton was ideally located near Times Square and all the theater we went to see. The hotel staff was perfectly helpful and friendly, and the room was clean and comfortable. There were three minor issues with the room that kept this from getting a five star rating: 1) the dead bolt on the door did not work, 2) the shower did not have strong enough water pressure even when trying the various settings on the showerhead. and 3) the room temperature did not appear to be adjustable... We wanted the room to be around 73 degrees, but no matter how high we set the thermostat temperature or fan, the room temperature stayed at 70 or 71 degrees. None of these issues made our stay unpleasant and weren't worth complaining about during our stay; and we will definitely consider staying at the Sheraton again on our next visit to New York.
August 20, 2013
Rated 5 out of 5 by Bond022 Great location
This was my first trip to New York and I was more than satisfied with my accomodations. The staff were friendly and knowledgeable and the guest room was clean and comfortable. The location of the hotel is perfect for tourists - a close walk to Times Square, Rockefeller Center, Central Park and subway stations. I would recommend this hotel and I look forward to staying at the Sheraton again.
August 18, 2013
Rated 5 out of 5 by Nbc920 Great location and service
This hotel had great service and good location. I was contacted in advance about my groups needs and they were all met including champagne flutes and a high floor. When I mentioned we were celebrating birthdays they left a cake, balloons and chocolate strawberries! I would definitely return to this location.
September 22, 2014
Rated 5 out of 5 by FeeFeeB Ladies Weekend trip-Perfect location
We were in town for a broadway play. This hotel is in the ideal location. We were walking distance to everything we wanted to see and do! The only use of public transportation was to and from the airport. The hotel took care of our ride back to the airport which was great. The rooms were nice. Despite being extremely busy, each guest was treated like they errrr the only guest. Great hotel!
August 26, 2013
Rated 5 out of 5 by RBakerElec Sent my mom here for her birthday,
Starwood associate here. I sent my parents here for my mom's birthday. I got lucky and found a hot rate on the weekend of her birthday. Long story short, my parents ranted and raved about the service here. My parents couldn't have been any happier. They loved the location and really appreciated all the extra's you threw at them just because. Thank you so much for exceeding my expectations.
November 19, 2012
Rated 3 out of 5 by endoahc great location...average hotel
The location was perfect for access to subways, taxis, theaters, museums and midtown restaurants. The hotel was certainly comfortable but nothing special. Room was renovated and was more than adequate but not what I would call luxurious. I thought the food was very OVERPRICED! Continental breakfast was $20/person + tax and tip added. Overall a good hotel if you can get it for a good price.
January 13, 2013
Rated 3 out of 5 by PatientTraveler Front Desk Needs Improvement
When I checked out of the hotel. I asked the front desk clerk to email my room receipt to me. "Yes Sir. No problem." He never sent it. I even confirmed my email address with him while checking out.
Now I have to contact the hotel AGAIN to get them to do what they promised to do before.
Who has time for this???
And why doesn't SPG.COM allow you to see the bills from your previous stays?
March 4, 2013
Rated 2 out of 5 by Tex14 Need to Pay attention to small details
The best part of this hotel was its location. However, with all th money they are spending on beatifying it, they should pay attention to the small details. Our bathroom smelled like mold. The plastic curtain had not been replaced. Ice maker (in our floor and floor above) did not work. Management was made aware of this, yet it wasn't fixed. Parking should be validated. Too noise at night.
July 15, 2013
Rated 4 out of 5 by CHCDN Great Location
Everything about this hotel was good except if I am honest I do have one complaint. While in my room I could hear the elevators going up and down all day and all night. It was very noisy.
October 20, 2014
Rated 5 out of 5 by StevePA Great Location, Rates and Staff
For the 5th year in a row, we spent a Holiday weekend in NY. This hotel is located close to Radio City, Rockerfeller Center, Times Square, 5th Ave shops and of course the subway. NO rows of tour buses unloading at this hotel...very nice !!
Room was clean. Easy checkin and checkout. Easy storage of bags before checkin and after checkout. High recommend it. We will be back. Happy Holidays.
December 15, 2011
Rated 5 out of 5 by JjJj25 Safe haven during Sandy
Great hotel and a great location, but must give extra credit to the excellent professionalism shown by the staff during Hurricane Sandy. The courteous, but understaffed workers were calm and collected and met our needs the best they could during a very trying time. Thank you, Sheraton, for helping us through the storm and the aftermath. The staff should be commended for an excellent job!
November 2, 2012
Rated 3 out of 5 by MaxTheSteeler Disappointment
Though the hotel is conveniently located in Midtown with a quick access to several subway lines, I would not stay with Sheraton a second time and here is why.
- old, aluminium-frame windows that let the street noise get in. Hotel needs renovation.
- tiny beds. You cannot expect an upgrade.
- slow response from the staff. Calls to get room done have to be repeated.
- breakfast location can accomodate only a hundred or so guests at max while the hotel claims 1750-room capacity. Expect 15 min wait to get to your breakfast to be charged twice as much as a nearby 24/7 dinery does.
I cannot help saying the front desk tried to resolve the matter of not cleaning the room for 3 days in a row, however, sending a bottle of NY sparkling wine with a screw-top (non-corked) bottle is a clumsily pathetic move.
In a nutshell, I stayed at Sheraton because of the conference, next time will search for any other but this one.
June 20, 2014
Rated 5 out of 5 by JR1976 Great value
I was looking for a last minute room as we attended a play. Found this property and was amazed at the price. Considering the location I expected the price to be double. Room was a little tight when we did room service but otherwise great.
Check you bill however. I got taken seven bucks for something I didn't use - might have been someone else hitting the mini-bar since it is not locked
January 19, 2013
Rated 4 out of 5 by JT42 Good location
Location is good for NYC tourism. You can walk to many restaurants. Noise levels in hallways at night can be loud. As a SPG member, I was supposed to get complimentary water in room daily but this only happened on day 1. I mentioned it at check out and nothing was done. Food in restaurant ok, but I would recommend going elsewhere as there are so many great choices in a 1-2 block radius.
January 22, 2013
Rated 5 out of 5 by Blackberry Great location
Room and hotel met all of our needs except for two small items 1, Bath room does not have any hooks ( where does your robe go?)or towel rods. 2, My wife is diabetic, we took sodas out of the mini bar to keep her medications and special diet sodas cold...We got charged for the items we took out of the frig (front desk took the charge off our bill) thank you. Rooms need frigs for our use.
December 23, 2012
Rated 4 out of 5 by jen1981 Would stay here again
I attended a conference at the hotel and found it comfortable, clean and conveniently located. The conference facilities were adequate and, in the evenings, I found it easy to walk to Broadway or nearby shopping. I looked at similarly priced hotels and their quality was far below the Sheraton. I would stay here again.
September 15, 2014
Rated 5 out of 5 by BKC59 Another wonderful stay
We spent six nights in the hotel this year. This is the tenth year our conference was held here. Over the last four-five years, we've reserved a suite. The staff meets and exceeds some of our specific needs every year, in fact, reservations supervisor Sharon anticipates our needs each year. I can't say enough about the friendliness and graciousness of every staff member we encountered.
December 18, 2013
Rated 5 out of 5 by Debby49 Fantastic Hotel & Location!!
This was not my first trip to NYC but was my first time staying at the Sheraton Times Square. This hotel was wonderful in every aspect. The location is perfect, as it is a short walk to Times Square, Rockefeller Center, Central Park, and the Theatre District. Not to mention great restaurants in the immediate vicinity. This will be my first choice hotel for all my future visits to NYC.
October 24, 2012
Rated 4 out of 5 by lisa101 Business Travel
I like the hotel and its in a great location. Unfortunately my room was right next to the ice room and near all of the elevators and it was very noisy. Also I happened to have a noisy neighbor who came back one night with his family at 1:30 am in the morning; door was slammed multiple times and made my sleep challenging. Overall the hotel is great; it was the room I stayed.
June 26, 2014
Rated 5 out of 5 by Ling01 Comfort and convenience
I always enjoy staying at this hotel because of the friendly staff and convenient location.
Rooms are comfortable and it is worth paying for an upgrade in order to have access to the lounge. I look forward to my future stays.
October 12, 2014
Rated 3 out of 5 by javelin Wasted Starpoints
At the SPG agent's suggestion, I used 29,000 Starpoints to get 2 rooms (14,500 ea) on the Preferred Guest floor. On arrival, we got one room but the hotel said no rooms with doubles were available on those floors and we were placed in a double room on another floor. We could have had this room for 12,000 points so we wasted 2,500 points.
Also, mattress was hard and pillows horrible.
December 6, 2011
Rated 2 out of 5 by NJGRL RUDE, RUDE, RUDE
too long to write here but had a situation where I was "let in" to the wrong room, then had to move and left an item behind in the previous room. The staff was not very willing to help me look for it and wanted to give me a key to go look for it myself. They treated me like I was a criminal. I am starwood GOLD and will re-think where I spend my money next year due to this experience
December 14, 2012