Rated 4 out of 5 by Janelle56 Excellent customer service
My first time staying at Sheraton Times Square; great experience. I will recommend hotel to colleagues, friends, & family.
May 26, 2014
Rated 3 out of 5 by RR10 Better first stay
Although our stay was comfortable the first experience staying at this location was better. Some of the advertised amenities were not available as promised at the time of booking and the bathroom was not as clean and had an odor. My schedule was such a busy one so I didn't have time to complain, but for the price I just expected better. The location was perfect and the breakfast in the market was great as usual.
July 11, 2012
Rated 4 out of 5 by lexxiCon Not Always the most helpful
Loved the location...
Felt like at this price, in room wireless should be free...
not very helpful at desk and rude at times
did not appreciate the messages from the front desk to come down and check on our bill (why not wait until check-out )
Should offer coffee in the lobby or some type of happy hour for guests for appreciation ...we did pay premium prices
Bell captains and outside employees were very helpful.
October 9, 2012
Rated 3 out of 5 by Piper Great Bell Captain Desk
Choose this hotel for one week stay because of the location and comfort of the Starwood beds. We shipped many parcels ordered on line for our kid's university. The Bell Captain Desk was very efficient and beds were comfortable. The location was great. But the cleaning of the room was below standard. One cleaner was good but other did not bother to vacum the floor at all and toilet was broken; never stop running.
September 5, 2012
Rated 5 out of 5 by KtownGuy Fantastic Hotel, please read why
1. Reservation: easy, on line, best rates through SPG site.
2. Check in: fast, friendly, great info re. subway and restaurants
3. Room: Club floor, large for NYC, clean, quiet. location perfect.
4. Club Lounge: every breakfast (yogurt, cereal, bagel, coffee) and dinner (cheese, humus, vegetables) in the lounge. Great staff, esp. Mohammed from Queen's NY. Free coffee, capuccino, bananas 24 h. Thanks, will be back
November 28, 2012
Rated 4 out of 5 by Natalie123 I love this hotel
After reading the yelp reviews I was a little bit hesitant on staying here, but I got it for a good price so I couldn't complain. Debbie checked me in and when I say she was amazing I really mean it. She was more than helpful, extremely friendly and very understanding, her customer service skills were far above average. The rooms were very clean and the bellman was also very nice. Great location. Love this hotel
December 19, 2012
Rated 4 out of 5 by BRLauren Overall Pretty Great
The staff was helpful and accommodating. I'm not sure why my mini bar and snack drawer were both locked, but it took several requests for me to access a bottle of water. The room was clean and comfortable, a good rate for a room in NYC.
May 13, 2014
Rated 4 out of 5 by MCN1107 everything was fine except for shades in room
I stay at this hotel very often and notice that in a lot of the rooms, the black out shades show a lot of wear and tear and don't work very well. In this room, it was worse in that there was no cord or way to pull them down, and so the room was lit all night with the lights from the buildings across the street. maybe because it was a accessible room, there was a switch somewhere that i couldn't find.
January 30, 2014
Rated 5 out of 5 by Perk64 Great hotel ! Wonderful city !
Four of my gal pals occupied one room and believe it or not we are still friends and speaking to each other. It was tight, but not impossible. Your housekeeping staff made sure we had enough towels etc. and took good care of our needs.
Debbie and Robert at the front desk were cordial and helpful setting us up and checking us out. Robert did a fine job of splitting our bill 4 ways and we are grateful. Thanks!!!
August 4, 2012
Rated 3 out of 5 by SAS2325 Great location, but not comfortable
Be aware that this facility is a MAJOR tourist location. People were literally coming in in busloads. One day two came at the same time and there were so many people in line to check in that I couldn't even get through the main door.
Updating shows. New furniture, new finishings, even new carpet. But there must have been just a piece of paper separating my windows from the rooms on either side. Conversations were clearly audible. Person across the hall had a conversation with Germany and I swear it sounded like she was standing inside my door instead of her own. Could hardly walk through the lobby much less get to the bar for a drink or food. Restaurant seemed pricey and unappealing. Perhaps the Club level is better, but being a long time Gold member with SPG wasn't enough to get me an upgrade to find out. Told my clients that if I come back I will be staying elsewhere and recommended they send other people elsewhere as well. By far the worst "Sheraton" experience I have ever had!
April 27, 2014
Rated 3 out of 5 by Goodshepherd121 Location/Frustration
Close to everything...outside looked like war zone due to construction scaffolding (no one alerted us when booking)...Room was supposed to be on "Club Floor"...paid extra..no one told us there were 3 "club floors" with no security..other than into actual mini Club Room.....which was always over-crowded. Our King size bed room was way too small but comfortable. Great staff made up for almost all inconveniences.
June 20, 2013
Rated 4 out of 5 by TonyC A very busy hotel in NYC
The timing of our stay was the week-end when Madison Sq Gardened had a fight night so the hotel was packed.
The first nights stay was in an "old cold room in need of renovation" which was not what we expected for a Gold SPG guest, even on redemption points. We did get an upgrade to a nice room thereafter, what a difference!
Special thanks must go to Tilla for making each breakfast something to look forward to.
December 12, 2011
Rated 5 out of 5 by Jayu Great location
We stayed for four nights right after the snow fall in November. The location is great for theater, shopping and central park. The excellent dining in H***'s kitchen is also in walking distance. ( the real name was deemed inappropriate by the site!)The subway station is right next to the hotel.The staff was very helpful. We did not use the dining facility.
Overall we enjoyed the stay and will definatly return.
November 17, 2012
Rated 4 out of 5 by Taffie Most reception staff very helpful and friendly except for one person at reception who may be of spanish persuation.
Hotel is ideally located in mid-town Manhattan.
May 30, 2014
Rated 5 out of 5 by DMac1970 Don Macaulay
Outstanding service and really nice hotel. I try to book this place every time I travel to new york (I go there a lot for business!). Not only is it centrally located, but it is a beautifully appointed hotel. Kuddos to the entire staff.
May 12, 2014
Rated 5 out of 5 by JandH 1st rate
Great location, though a very busy property because of the size. Had one problem regarding laundry not being returned, which the duty manager went out of his way to address. Newly renovated rooms and suites are great. Only drawback are fridges which cannot be used for storing your own stuff. Lounge has great views, boring food, far too much ambient noise from competing TVs, a/c, etc. Excellent internet speed.
November 27, 2012
Rated 4 out of 5 by Lubrichi62 Good location
I had a very bad experience at this hotel which was surprising, considering the location and price. I was returning from the fitness center on Tuesday night, 6/9/14, to my room on the 49th floor. Taking the elevator up to a high floor is usually an ordinary, non exciting experience. When the elevator got to the 42 floor is suddenly stopped and proceeded to jerk up and down, repeatedly, for the next 20 minutes. I promise you that I thought the worst and even managed to say a prayer or two. I tried everything I could to try to fix the situation but it clearly wasn't having any impact at all, so I picked up the emergency phone and got a security guard on the phone. He was very nice and responsive, asked my room number and told me to hang in there and he would get someone on it right away. I waiting for 20 more minutes, becoming a bit traumatized, until the power went out (still hadn't heard back from anyone and the elevator seemed to be moving little by little until the door opened on the 43rd floor. I got off, very relieved and took another elevator to the Club Lounge.
I know things happen, but really surprised me, disappointed me greatly, is that I never heard from anyone. I would have expected any guest, but especially a Platinum (For Like) Member that the GM would have at least rang me to check on how I was and provided an apology. Nothing.
One other item was the the shower water pressure was terrible. They have a huge shower head but water only came out of, barely, only half of the holes. You need to improve that also. After a long day it would be nice to take a nice, shower with good water pressure.
Sorry for the bad remarks. I usually only have good comments and do believe strongly in giving commendation when appropriate.
June 13, 2014
Rated 2 out of 5 by DG66 Not My Best Visit
I"ve stayed at this Sherton for business numerous times in the past and have always been satisfied. However, my last visit was not up to snuff. My room was on the 50th floor and the walls were paper thin. I could hear every word of phone conversations, every cough, and even the sniffles. On top of that, the cable TV did not work properly and I had to resort to my computer to watch the NCAA basketball finals.
April 6, 2012
Rated 5 out of 5 by OSCMarc Awesome Stay
Right from the word GO, I was greeted with respect at the front door after being dropped off by my limo. Bellman were busy but stopped to help me right away. Front Desk - Gold counter were quick to greet and checked me in immediately. Spoke to Housekeeping about a few extra little things and no questions were asked just a yes we will do that for you sir. The whole team that I had interaction with were great.
November 14, 2012
Rated 5 out of 5 by DJL45 New York Trip
Great location and accommodations for a family trip or romantic getaway!
May 28, 2014
Rated 4 out of 5 by Johnnybegood51 May 2012 stay
Nice room, excellent location. Two small comments. 1) My bill was wrong ( I was overcharged) and I spent about 45 minutes in line and then at the front desk getting it corrected. 2) When I checked in I was offered a 4PM check out as a Gold member but when I called down to request it the next day I was told 1PM was the latest I could check out. Despite these two comments, I would definitely stay there again.
May 19, 2012
Rated 4 out of 5 by cokavt Great Conference Facilitities
Attended a conference and was surprised that the hotel had wonderful meeting rooms. Elevators very fast and efficient, location great for meal options, and everything is within walking distance or subway during non conference times!
May 12, 2014
Rated 5 out of 5 by singergina Superior rooms and service!
As a first time visitor to New York, I was met with so much kindness by people working at the Sheraton! Everyone was welcoming and helpful to me! The room was quiet and clean, and I will definitely be staying there again! Thanks so much for the hospitality!
May 7, 2014
Rated 4 out of 5 by Yolo49 Tjhe hotel is well located
We arrived at 8:30 pm our room was not ready. Staff gave us a complementaty pass for diner which was ok. The room was finally ready at 10:30. Too long considering I am a paltinum member, i would expect the place to be ready when i come... Anyhow, once we were installed thing got better.
April 30, 2014
Rated 5 out of 5 by klmsanders Awesome staff!
Amazing guest experience. All the staff were happy and engaged. Our stay - our way!
May 27, 2014
Rated 5 out of 5 by Syazana249 Great Hotel
Hotel is close to times square. Walking distance to alot of places. Food availability is amazing. Subway is just outside the hotel.
Nothing to complain about except the fact that my room was quite a distance from the elevator.
Should have provided free wifi in the room and breakfast considering the amount that was paid. I paid lesser in another hotel and it comes with both breakfast and free in-room wifi.
April 17, 2013
Rated 2 out of 5 by NYvisitor2014 Not Impressed
We arrived ~9 pm from Europe and were told that our rooms will be ready within 30 min. At 11:50 pm we got our room. There were many other guests in the same situation as us. As Gold members, we would have expected the hotel to expedite our room and/or make other accommodations for us in SPGs multitude of hotels in Manhattan. We were told that they did not have the time to do so and we should call SPG directly. I called SPG and they were not interested in re-locating us to 2 hotels in Manhattan that had availability. We were finally given a room, which was not an upgraded room, as expected and it was not even what we had reserved. We had reserved a king bed room. We called the front desk and they were arguing saying we had a queen reserved and they upgraded us to king. Until we read them the room reservation details from the reservation details. Finally, after getting into the room, the wifi service is awful. It continually drops the device and one needs to re-login.
April 19, 2014
Rated 5 out of 5 by Girlsgetaway2 Thanks !!
I would like to THANK the staff at the Sheraton New York . They made Us feel safe and looked after during Hurricane Sandy . Being stranded a couple extra days in New York, we were blessed to be at this hotel . They did everything to make our stay comfortable and gave us reassurance we had a place to stay until we could go home to Canada. Thank you for your EXCELLENT service , it was greatly appreciated !
November 7, 2012
Rated 3 out of 5 by Janeway "Guest Services" could use some training!
The hotel was nice, the room was ok. The room staff (maids) were great. They went out of their way to make us comfortable and they were VERY friendly. Called the front desk about LOTs of hallway noise, they sent me to guest services. The response? "what do you want me to do about it?" Get these folks some training!
Or fire the rude ones! (12/23/12 @ 3:00 am in the morning-That person should be fired!)
January 2, 2013
Rated 2 out of 5 by ontheroadjohnny Better Starwood Properties in NYC
Over 140 SPG nights logged last year and several stays at this property. The location for midtown is convenient. Keep in mind this is a true tourist hotel so be prepared if you are a business traveler. The lobby is always packed and expect longer than normal lines at check-in which may be one of the reasons the front desk staff is not as friendly as most SPG properties.. The gym is a true full size gym with lots of free weights and machines. Rooms have been recently remodeled. They are nice but much smaller than other SPG properties in midtown. The walls and doors have little soundproofing so expect to hear every conversation in the hallways. Big SPG lounge that is swarming with tourist in the morning. The food is comparable to most SPG Sheraton properties. If you are a business traveler or higher level SPG member that likes attention to detail, look at other SPG properties in midtown.
January 22, 2013