シェラトン・ニューヨークタイムズスクエアホテル

  • アメリカ合衆国
  • 10019
  • ニューヨーク,
  • ニューヨーク
  • 811 7th Avenue 53rd Street
  • マップ

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Rated 3.7 out of 5 by 2265 reviewers.
Rated 3 out of 5 by Wasted Starpoints At the SPG agent's suggestion, I used 29,000 Starpoints to get 2 rooms (14,500 ea) on the Preferred Guest floor. On arrival, we got one room but the hotel said no rooms with doubles were available on those floors and we were placed in a double room on another floor. We could have had this room for 12,000 points so we wasted 2,500 points. Also, mattress was hard and pillows horrible. December 6, 2011
Rated 2 out of 5 by RUDE, RUDE, RUDE too long to write here but had a situation where I was "let in" to the wrong room, then had to move and left an item behind in the previous room. The staff was not very willing to help me look for it and wanted to give me a key to go look for it myself. They treated me like I was a criminal. I am starwood GOLD and will re-think where I spend my money next year due to this experience December 14, 2012
Rated 5 out of 5 by Great Location This hotel is in a great location! The staff is friendly and very responsive. The room we had was very clean and larger than we expected. We enjoyed the Starbuck's in the morning and the bar in the afternoon:). Good use of space. Our granddaughter has already asked for a return visit to the city- including staying at this very hotel. We will recommend this hotel to others May 5, 2014
Rated 4 out of 5 by WNET, PBS in NYC, Ch 13 Alone, amongst a plethora of available television channels, Channel Thirteen returned only a frozen image of Bill Moyers. A visit by two hotel techs confirmed our suspicion that the incoming signal was blocked. They promised to have it rectified. That was early evening 25 June; a day later it was still blocked. When we left, noon 27th, it was still blocked. Who doing this, and why? May 29, 2012
Rated 3 out of 5 by Too small and pricey Room was very small. We had a corner room and you could barely walk between the beds and the dressers. There is no refrigerator except the minibar one that can fit nothing else in it. The breakfast in the lobby was ridiculously overpriced. For 2 adults and 1 child it came to $89! The scrambled eggs and fruit were fine but really!!! Location was nice to Time Square and it was clean. February 4, 2013
Rated 4 out of 5 by A comfortable stay in a wounded New York Though New York had just been struck by the Sandy hurricane, our stay in the Sheraton Times Square has been just about perfect. The staff is friendly and extremely helpful and some little inconveniences with our room facilities were fixed in a very effective and timely way. The position of the hotel is just great, close to Central Park, the subway, Times Square and the 5th avenue. November 9, 2012
Rated 4 out of 5 by Great Staff! I recently stayed with you for the first time in NYC. I was there for 9 days and had the best experience. The staff was excellent, friendly and very accommodating. I was very pleased with hotel and its location. Some of the rooms do need some update but overall good for NYC. Please commend your staff for their excellent service! July 8, 2014
Rated 5 out of 5 by Great hotel with a great location We booked our room on points and were treated like 5 star guests. Modern rooms, friendly staff and great location. Highly recommend it. Special thank you to Pearl! August 24, 2014
Rated 3 out of 5 by Great location Overall I was pleased with the hotel. It was conveniently located and had nice amenities. My room was not adequately cleaned, with the bathroom tub, shower curtain and floor all having noticeable dirt. In addition, the carpet in the room had not been vacuumed b/c there was hair all over the floor near the full length mirror. The rest of the room was nice and well appointed. April 7, 2014
Rated 4 out of 5 by Nice Renovation It had been a while since I stayed here and was pleasantly surprised. I had stayed in the former Sheraton Manhattan across the street because it was slightly cheaper. Since that is no longer a Starwood property, they have gone downhill and Sheraton Times Square has dramatically improved. Almost seems like rooms were bigger than what I recalled but I am sure that is not the case. December 12, 2013
Rated 2 out of 5 by Dirty Towels/ Poor Customer Service Response The front desk reservation desk was the longest line only two employees working. All the towels we received and requested all had a horrible smell. Person delivering was not friendly when we requested another set of towels but they also had a horrible smell. The guest services that we called also sighed and was unfriendly when we asked for towels. Location was the only positive. August 20, 2012
Rated 5 out of 5 by Great Place to stay Location of the Times Square Sheraton is absolutly PERFECT ! The staff was so very pleasant & helpful ! Adam Foster was recommended to us by a friend that had stayd there & had a similar experience, and from the first time we talked to him until we met upon check-in he was a very helpful & friendly person. Thank You for such a CLEAN & fun place to stay in N.Y. May 27, 2014
Rated 4 out of 5 by Very convenient location, but very busy hotel I stayed at the Sheraton Times Square when the Children's dance awards were in town. It was very chaotic in the lobby and trying to get timely elevator service with all of the little ones and their families running around. Other than that the location and convenience of the hotel is great and so is the staff. July 18, 2014
Rated 4 out of 5 by Good Location We were very happy with this hotel's location. Also, the price was very fair given the area. The beds, however, are very small doubles and are not very comfortable. We did ask to change for a king room, but they could not accommodate our request. August 9, 2014
Rated 5 out of 5 by Great location & value Luxury accomodations right in the middle of everything, walking distance to so many great NYC sites & also any subway stop is steps away. My second stay & would definitely stay here again! August 20, 2014
Rated 5 out of 5 by Manhattan My room on the 43rd floor seemed newly remodeled and very nice. Everything worked and was clean, the floor was quite quiet. Breakfast in the restaurant was way too much money for the food provided. The chef did not even cook to order for that type of money. Otherwise the stay was perfect. Have stayed here several times before and keep returning, along with members of my staff. August 31, 2012
Rated 2 out of 5 by Disappearance of Sheraton's Quality Standards Hotel is like a marketplace with overcrowded lobby and overcrowded elevators causing longer waiting time. Groups converge on hallways creating so much noise. Early morning wake up calls for other rooms can be heard in our room thus interrupting sleep during our entire stay. Four/Five star rating no longer applies. July 14, 2014
Rated 3 out of 5 by NEEDS AIR CONDITIONING SAFE BROKEN FIRST ROOM AIR NOT WORKING ASKED FOR REPAIR BROUGHT IN FLOOR FAN NEXT DAY MOVED TO ANOTHER ROOM SAME THING AIR NOT WORKING BOTH ROOMS BATH ROOM SOUR & HAD OFFENSIVE ODOR WORKOUT COST $20.00 TO USE NO SWIMMING POOL BUT ADVERTISED ON OUSIDE OF HOTEL JOHN THE CONCIERGE WAS FANTASTIC. GREAT LOCATION BEAUTIFUL HOTEL July 9, 2014
Rated 5 out of 5 by Location! My husband and I stayed three nights for a conference. It was so great to stay right in the heart of NYC. We have visited the city many times but this was our first time staying in Manhattan. We were offered a free upgrade upon our arrival and were thrilled with the view of Times Square from our 33rd floor room. Exceptionally fast elevators and efficient check in. May 11, 2014
Rated 5 out of 5 by Great hotel, great staff at a great location ! Arrived earlier then the check in time , but thanks to the friendly front desk staff , and also the housekeeping, we were able to "check in" in a very clean and comfortable room. Had an amazing 4 day stay and will be back ! Have to say a big thank you to Joy , front desk employee - very friendly, understandable, knowledgeable and nice lady ! Thanks Joy, you are the best ! March 26, 2014
Rated 5 out of 5 by Amazing Stay Booked this from Priceline. Wanted 2 beds and called 2 days ahead to see if it was possible. Front Desk told me my reservation was limited, so nothing guaranteed. When we checked in, the lady was SUPER nice and amazing and started our trip out with a smile. She definitely deserves props. We got our 2 beds and stayed on the 37th floor. Great location, so close to times square. May 27, 2013
Rated 5 out of 5 by Great Stay Overall especially housekeeping We stayed here for several days in May and had a great stay. The room was great and a big shout out to housekeeping especially the manager Diana Kwok who went above and beyond providing us with all our amenities we needed in the room with extremely professional service the whole time. Would highly recommend this Sheraton to anyone coming to NYC June 17, 2014
Rated 4 out of 5 by room size my only negative is the size of the standard room in NYC. in the past, we had an upgraded room and the size was fine for 3 of us. I didn't upgrade this time and was disappointed. when booking, the SPG rep didn't mention an upgrade, and I didn't remember to ask. maybe none were available; I don't know. a nicely decorated Christmas hotel. my husband's fav in NYC for Christmas. December 15, 2013
Rated 5 out of 5 by Refreshed look adds to the Time Sq glamour! Sometimes hotels focus too much on looks/amenities and forget about the people part of the business. I'm proud to say in addition to a makeover of the hotel, the staff at the Sheraton Times Square were terrific. From the bellman, to the VIP Manager, and the gentlemen working the club lounge - kudos all around. You guys were curteous, professional, and always willing to help. December 11, 2013
Rated 3 out of 5 by Great location The hotel was in a great location the concierge and check in staff very friendly. Very disappointed with housekeeping. Did not have any housekeeping one day had to call for fresh towels bed unmade room wasn't touched. Someone was smoking in the hall the hotel sent someone to check it out but that and the lack of attention to our rooms was very disappointing May 26, 2014
Rated 3 out of 5 by Comfortable, but not clean My bathroom was very dirty, with mold/mildew on the walls of the shower and tub. There were visible places where coffee had splashed, for example, that were not cleaned the whole time I was there (and were there when I checked in). My bedcover had a brown stain on it, and when the light came through the shade on the window, one could see lots of splash marks (of who knows what). Everything else seemed clean, but when you see those kinds of things, you wonder. The bed was very comfortable, and the Starbucks in-room coffee a great plus. The meeting facilities were FREEZING. It was so uncomfortable to be in the meeting rooms, that I ended up choosing sessions in the Hilton just so I wouldn't be so cold (was there for a conference, which took place across the two hotels). Service was outstanding - everywhere: concierges, front desk, janitorial staff, event/meeting rooms (replenishing water, candies, pens, etc.) August 14, 2013
Rated 3 out of 5 by Basic lodging and not much more. Excellent location and very clean facilities. Parking is awful. No valet service at entrance. For $40 per night pakrking, you should be able to drive up to the main entrance. Hotel personel at check-in was understaffed and certainly could have been more accomodating. The room itself was comfortable and clean. This hotel serves the purpose of basic lodging, but not much more. January 11, 2012
Rated 3 out of 5 by Enjoyed my stay minus the hundreds of Model UN Ambassadors Im pretty sure the model UN was staying at the hotel the weekend I was there. From the moment I check in on friday until the moment I checked out on MOnday the lobby was overflowing with loud kids (are 18-24 years old kids?) everywhere. They were sitting/lying on the floor, lying on the sofas in the lobby and it looked more like a refugee camp than a 4 star hotel. I was waiting (on average) up to 5 minutes for an elevator, there were kids yelling and being loud throughout the night and it was utter chaos. The staff was pleasant and the room attendants did a great job. I was not pleased by the baggage charge to hold onto luggage once we checked out. It was only a few dollars but seriously... this should be complimentary. I would stay at a Sheraton again but NEVER during the Model UN Conference. It was a madhouse. Times Square is already a nightmare... I want my hotel to be a place of tranquility and relaxation. April 5, 2013
Rated 5 out of 5 by Excellent staff I'm impress of the help that we received in our stay at your Hotel. The housekeeping lady on the 31st floor, I think her name is Ms. Neomi, she was very nice and she kept our room very clean. Mr. Pacheco at the concierge desk, he was very knowledge with the area and he help us to get the right tour. We are very happy with the professional service that we received. Thank you. January 8, 2013
Rated 3 out of 5 by Average hotel relying on prime location Welcome not sincere.Room switched to disabled as room as one booked 2 months before not appatently available. TV didn't work - plugs disconnected. Sorted myself but Movie Channel then unavailable. Fire alarm went off in room at 07.00 and screamed for 15 minutes (no I don't smoke) - no explanation given. Much needed sleep not possible. Staggered out next day pleased to leave. April 10, 2013
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