Rated 3 out of 5 by Swissms14 Nice location but rooms are average
The bathroom was not cleaned very well, hair still visible and the tub would fill with water while showering, drain was not working.
December 24, 2013
Rated 1 out of 5 by Travler303 SPG Low customer service
Customer service needs to improve and have flexibility with date changes
January 24, 2014
Rated 5 out of 5 by Schumey66 Brian at Sheraton Toronto Rocks!
We checked in and Brian at the front desk was superb. He was extremely helpful, courteous, and a total pro. It made our Thanksgiving weekend in Toronto that much better.
October 15, 2013
Rated 1 out of 5 by Toronto2013AME Great Conference despite poor Hotel Services
Attended Conference at Sheraton Centre Hotel in Toronto. Could not believe how poor services has deteriorated to. Stayed here at least 10 times over the past 11 years. Several different General Managers.
Here is a summary of some of my concerns:
1. Heat not turned on Hotel (Even though it was Late October in Toronto)
2. Lost Power in Room 2 times during stay. Seems all the heater request were overloading the circuit.
3. Asked for different room ..none given
4. Food stored in fridge went bad due to power loss and fridge being disconnected without me knowing.
5. Room security lock did not work
6. Asked for wake up call none provided
7. Outside noise in room unbelievable loud
8. Food service took very long to arrive (1hr)
9. Conference attendees had similar experience as I did with overall poor customer service
10. Asked for GM to follow-up with me during my stay of 7 days the GM never bothered to contact me.
I was so upset by service I escalated matter to Starwood and I am on day 2 awaiting a response.
Would not recommend this hotel anymore.
And I would seriously consider going else were for you conference activities.
October 27, 2013
Rated 4 out of 5 by linuxgirl9 Excelllent
There were computers and ideas of tours availble to me. I thought that was excellent so that we could go to the much music concert. I feel like I was in luxury the whole time.
June 16, 2013
Rated 3 out of 5 by hotflashes No Air Conditioning - TOO HOT
The room was excrutiatingly hot. The staff brought a fan but it just moved around the hot air. If you're sensitive to heat, do not book this hotel.
December 2, 2013
Rated 4 out of 5 by Fox4ster Great location
As usual, great hotel overall. Only problem was the warm room due to the record setting temps outside. A fan placed in the room made it much more comfortable.
Will stay again.
January 14, 2013
Rated 3 out of 5 by TT007 Needs Work
I was not aware that the renovations were in progress ans so many of the ammenities etc. were not available during my stay. This severely decreased the experience of my stay.
March 19, 2012
Rated 3 out of 5 by BLR53 Wasn't made aware of construction
There was construction noise form the hotel.
Loud banging and sawing.
I wasn't informed of this when I booked my room or when I checked in.
December 8, 2013
Rated 4 out of 5 by Anonimuzzz Very nice hotel, but...
My bed was not very comfortable at all. Loud heat register, did not heat up room much.
Nice restaurant. Excellent service / personnel.
December 12, 2013
Rated 3 out of 5 by Jorge Services
It would be nice to have full curtain to block out daylight when you want to sleep in. A small fridge in the suite would be an excellent addition. Excellent fitness centre.
March 12, 2013
Rated 5 out of 5 by gvf136 Best Club Lounge
Conveniently located in the Center of Downtown Toronto. I love the 43rd floor.
The best Club Lounge I have seen offering
a wonderful breakfast with a great view
February 4, 2013
Rated 5 out of 5 by JJ57 Great weekend getaway.
Great downtown location - well equipped gym.
January 29, 2014
Rated 1 out of 5 by Tarnished Dismal
Had booked a King room for our wedding anniversary (Jan 14th). Upon checking into the room found that "every" wooden surface was scratched/checked and on the telephone table someone's initials had been carved into the top. After taking a strol about the downtown core returned to the room to find water leaking from the ceiling. The corner chair, wall, carpet and electrical plugs were saturated. Drywall was falling from the ceiling due to the leak. The front desk was contacted and advised that a porter would attend with keys to another room. After waiting 15 - 20 minutes again contacted the front desk as we had a dinner reservation within the half hour. A porter did subsequently attend passing me the keys at the door advising if I didn't like the replacement room to again contact the front desk. There was no offer to assist with luggage nor check the substitute room. He sauntered off down the hall, thanks. Upon checking the substitute room I found it to be a double Queen, how romantic for my anniversary. I did not again contact the front desk as noted prior we had dinner reservations. Do I feel like a preferred quest, I think not. The rooms I refer to are #1089 and #1079, with pictures to verify if you must.
January 19, 2014
Rated 3 out of 5 by Lorie290 Needs some inprovements
The room was clean but very tired looking. I was surprised at the lack of real glasses. The small plastic ones provided looked second rate for a supposed first rate hotel.
January 14, 2013
Rated 5 out of 5 by Ling01 Great location; friendly service
Hotel is conveniently located in downtown Toronto; special attention given to platinum members from friendly and courteous staff. Great lounge. Thank you for a great stay.
September 26, 2012
Rated 3 out of 5 by Bt27 Lessnthan expected
I stayed overnight on business. Didn't get int he room until 1:30am. Awoke in the morning to find that the heating didn't work. Other than that, everthing was as expected
October 1, 2012
Rated 3 out of 5 by Goldenboy2 City Centre Location That Can't Be Beat
I've stayed at this downtown Toronto highrise perhaps a dozen or more times in the past couple of years, most recently in late July 2011. I've always found the serivce to be professional and efficient (with over 1300 rooms I suppose you've got to be), the rooms decently clean and having undergone renovations within the last two years.
The club rooms are a great value if you've got two or more in the room. An average $40 more than the cost of a standard room - you easily earn that back with a massive breakfast spread, great evening apps and a north-south view that is spectacular.
Dislikes - about half the times I've stayed there the fire alarm has sounded. Annoying at the very least, especially at 1am. Can be nerve rattling if you're on the 30th floor or higher and facing the prospect of walking down.
The large scale of the property can make it all a bit impersonal.
All in all a solid property with a city centre location that can't be beat. Walking distance to everything, Air Canada Centre, Rogers Stadium, Eaton's Centre, Yonge/Dundas Square, Queen Street West for dining and shopping, Yorkville - you've got it all.
October 21, 2011
Rated 5 out of 5 by Tekan good hotel, great staff
Have been staying there on a regular basis for the past 3 months. The hotel is clean, comfortable, well located and the staff go the extra mile to make you feel welcome.
August 3, 2012
Rated 1 out of 5 by diggyboy61 construction everywhere
construction was everywhere in and around this worn down hotel. parking the car was a nightmare and didn't like the blah food at the hotel. never again at this place!
August 16, 2013
Rated 3 out of 5 by Spiritark Service is kind of slow
I stayed here for business over two weeks and both times, the service was really slow. Check-in basically took me a good 15 minutes on the queue. There was one line for platinum and gold members, and another much longer line for standard members. Wouldn't the management have some initiative to send out a couple more staff members to help the two existing counters?
I had another bad experience when I went for breakfast one day at the Club Lounge. It was supposed to last till 1030a, but when I arrived at 1020a, the staff had already begun packing plates, fruits, bread, everything. I would have on the contrary expected a pack up 10 minutes AFTER the stipulated time, not before. Not a good experience on that front.
Facilities wise, the room is clean and spacious (but would not advise one travelling on business to pay more and go for the club levels since you don't really get anything incrementally more than a standard), but I feel that the toilet lacks a proper place to put toiletries (not conducive for female travelers have who typically have way more stuff than guys). The shower head was also kind of weak at the club floor.
October 15, 2013
Rated 4 out of 5 by Medi Great hotel at a great location
The Sheraton is at the centre of everything Toronto has to offer. The inside of the hotel is beautiful and the gardens are a retreat from the busy city just steps away.
August 2, 2012
Rated 4 out of 5 by millionm Very Convenient
Booked this hotel 2 days before arriving with the starpicks rate. Had stayed here before and enjoyed the location and area close to all the major downtown activities.
April 25, 2012
Rated 4 out of 5 by JRDJ Hotel's greatest asset is the helpfulness of the Club Lounge hostess
Blesilda is truly a remarkable employee, always remembering regular hotel guests by name, and going out of her way to be helpful. A true gem for the hotel's guests.
August 6, 2013
Rated 5 out of 5 by Pamplus2 Great location
Room on the 25 floor with a city view,
very clean room the beds really are very comfortable , relaxing decor.
Loved our stay of 5 nights would stay here again.
September 19, 2013
Rated 5 out of 5 by CA10022 great stay
really comfortable beds and good variety of restaurants at different price points. Easy access to transportation and underground passages - excellent business hotel.
January 31, 2013
Rated 2 out of 5 by HR32 Tired
The hotel has seen its better days and badly needs renovated. Everything is old, though the beds were comfortable. Not sure the thermostat ever controlled anything.
October 24, 2012
Rated 5 out of 5 by MaryB10 Wonderful Employees & Hotel
All your employees are second to none!!! Just like Apple - we love that type of service, and being recognized as a customer, and enjoying the experience!!!
October 13, 2013
Rated 5 out of 5 by Praisetrain Hotel was well located!
I loved staying in this hotel. Everything was close by and the room was clean. I had a very enjoyable stay. Would stay there again anytime!
November 23, 2013
Rated 4 out of 5 by BCOttawa An Enjoyable Stay at the Sheraton Centre
I have always enjoyed my stay at the Sheraton Centre, Toronto. I find the rooms comfortable and clean and the staff members are helpful, professional and friendly.
August 22, 2012