Rated 5 out of 5 by SSConsultant Great Hotel! Amazing Staff!
This hotel has a been a great home away from home! The staff really makes you feel welcome and at home!
April 8, 2013
Rated 3 out of 5 Carnival Weekend
I think they were a little too strict about who comes in and out of the lobby. Yellow wrist bands.
August 7, 2013
Rated 2 out of 5 by centronlab BNB / Hot Yub > Sauna room
The Brand new BNB is a joke !!
The jets of Hot tub are so weak .
The sauna room never get hot enough .
February 12, 2013
Rated 5 out of 5 by Dot99 Great staff
Great stay> helpful front desk (Tammy) went above and beyond to get us a suitable room
December 29, 2012
Rated 5 out of 5 by Chef98 Awesome
Stay was fantastic. Especially that guy Scott Labron. Awesome, simply awesome.
October 8, 2013
Rated 2 out of 5 by kmm65 April 2013
Heat in room doesn't work. TV signal very poor. Internet connection is expensive and not very good.
April 13, 2013
Rated 5 out of 5 by Turbose Never disappoints
Check in staff can be a little patronizing
Breakfast buffet pricey at $27
April 13, 2013
Rated 1 out of 5 by Torontotiredtraveller Sheraton Centre Toronto
Required 8 calls (70 mins) to get a room change as room was wrong bed configuration and not clean
January 27, 2013
Rated 5 out of 5 by MaryLou excellent customer service
Brian, who checked us in, made us feel very special and welcome. He anticipated all of our needs.
September 4, 2012
Rated 2 out of 5 by Shock No visitors
Very unhappy about this. This was traumatizing. People I planned on seeing i could not see.
August 9, 2013
Rated 4 out of 5 Pool
Pool was dirty, need some staff to clean the pool. Lots of hair balls on the bottom of the pool.
August 15, 2012
Rated 4 out of 5 by Kim44 This hotel is luxurious
I enjoyed my stay at your luxurious location. The lobby is very inviting. Our room was perfect.
October 22, 2012
Rated 5 out of 5 by wowo Restaurant Choices
New restaurant off lobby, other restaurants within the hotel that eliminate the need to leave.
May 21, 2013
Rated 4 out of 5 by Herky67 Good Location
Conveniently located for the tradeshow I was attending. Good food options at hotel and nearby.
January 15, 2013
Rated 5 out of 5 by williemcjc SHERATON - HOTEL LIKE HOME
1. WATER CLOSETS SHOULD BE EQUIPPED WITH SPAY WASHERS.
2. ROOM REFRIGERATORS ARE RECOMMENDED.
November 10, 2012
Rated 2 out of 5 by MrSomeone45 average
rooms are getting old and you should invest in renovations... too expensive for what you get
January 30, 2013
Rated 4 out of 5 by Susie2013 Conference centre
Great location. Close to restaurants, theatre and shopping.
October 21, 2013
Rated 5 out of 5 by ricardopontes Awesome
This hotel exceeded my expectations and certainly I'll be back.
October 15, 2013
Rated 5 out of 5 by Monzie101 Best stay ever
Loved the hotel and the staff were so friendly. Thank you for making this a great stay.
November 13, 2012
Rated 3 out of 5 by jscott01 Underwhelming
Beds were uncomfortable.
Room was okay.
Restaurants were okay, but service was poor.
April 8, 2013
Rated 2 out of 5 by Paulu Leaking ceiling at 2 A.M. & unexplained charge!
We stayed at the Sheraton on Queens in downtown Toronto August 1-3 (2 nights) 2012, as part of a Mirvish entertaiment package that included hotel, theatre tickets and restaurant vouchers. All went well until 2:00 A.M. our first night when water came leaking from a crack in the ceiling right onto our bed (onto my face, in fact!).. We had to pack up our things and move rooms to another floor. Needless to say, our sleep was severely interrupted! But we accepted the siutation in good humour, and were asked to talk to the desk next day. We did so, and as compensation were promised that the $50/night room upgrade charges would be waived for both nights of our stay, as well as a $100 credit toward our next stay. We accepted this as fair, and when we checked out on Aug. 3, it was confirmed that there were no outstanding charges owing on our bill. We also received an email apologizing for our troubled first night. Much to my surprise, my credit card statement in September had a charge of $145.77 from Sheraton dated Aug. 8, 5 days after checkout! In the weeks since then , I have not been able to receive a satisfactory or detailed explantion from Sheraton for this charge, despite emailing to two employees.
September 24, 2012
Rated 4 out of 5 by Review Great Location
Overall, my stay was good. It has great location that is central to almost everything.
October 23, 2012
Rated 2 out of 5 by Pepe beaten up rooms.
Initial room had the window open to mask the smell. Everything is tired and run down.
March 29, 2013
Rated 2 out of 5 by elizabeth96 The manager was not helpful
In the past I have always stayed here for work and leisure, but in the past year the service has declined. I started to stay here less and didn't even care that I would be moved from platinum to gold. So this year as a gold I would only stay here for convenience. They would still allow me access to the lounge upstairs, but this past stay they wouldn't let me. I was ok with that bc there isn't much up there anyways. I would only go up there to get some work done. When I checked into my room the toilet doesn't flush, the phones didn't work and it was freezing. I'm 8 months pregnant and had to go all the way back downstairs with my stuff to let them know. They switched my room and the guy went to speak to his manager to see if she would allow me access to the lounge. She came to the counter and told me no. Nothing to compensate the inconvenence I had to go through. The new room was still so cold that I had to get extra blankets and two heaters. The fact that the manager was so rude and wouldn't allow me access to the lounge really bothered me especially when there was just an hour left before it closes. I only wanted to get somework done for my meeting the next day. The staff at the hotel are all helpful and nice.
September 19, 2013
Rated 4 out of 5 by crazeecanuck Nice room
very nice facility, gym is great.
November 8, 2013
Rated 5 out of 5 by toronto2013 This hotel always meets our needs
We've always been received by pleasant staff who are very accommodating!
March 12, 2013
Rated 4 out of 5 by Jbmundy Solid & Professional
The Sheraton Centre is an older hotel but well-run with very good customer service.
January 11, 2013
Rated 5 out of 5 by RMEBrown Great Hotel, Great Location
One of the best properties in Toronto! Great Executive lounge on 43rd, great staff!
August 18, 2012
Rated 1 out of 5 this hotel has few room features
The room lack any refrigeration for guest purchases and is very basic in offering
June 16, 2013
Rated 4 out of 5 by baines excellent sevice
we stayed here 2 times. good recognition for platinum spg status. excellent staff
August 17, 2012