Rated 1 out of 5 by lsr510 This rooms has a great loacation
I was disapointed from arrival. Ad a 75 might Platinum I would expect more. I was on a room on the 9th floor with a view of a rood. I did not get the upgrades from my suite night awards as I was told the hotel was gull but spoke to a gentlemen on the 44th floor who was not even in the program and he was upgraded to a suite.
December 9, 2013
Rated 5 out of 5 by NewyShervisit Hotel review Sheraton Times square
Excellent stay , convenient to all events.
However I stored my luggage and I believe they went through my briefcase with a fine tooth comb. So please lock your luggage
or some thing could be stolen.
May 19, 2014
Rated 3 out of 5 by Joe11 This hotel nickles and dimes you.
I knew the hotel was expensive and you would think most of what you needed would be included in the price but it was ridiculous for all the "extras" you have to pay. Way too long of lines for everything. Took almost an hour to check in; elevator waiting time was too excessive. Staff seemed tired and not interested in service.
December 13, 2012
Rated 4 out of 5 by Madea31 Rooms better than standard of the lobby
The room was very good and the staff (especially security) very attentive to my needs and helpful.
Main entrance, admitting to the hotel lobby is somehow discouraging, given the huge traffic of people; open doors do not keep a good temperature inside. Lobby lacked in "coziness" to a tired and sick (as I was) foreign traveler.
December 27, 2012
Rated 5 out of 5 by Wilson Nice hotel!
I am a Hotelier myself and this is the first time I've stayed at this property. I checked in after mid night and the gentleman at the front desk complimented me a late check out as well as complimentary breakfast! Great hospitality! The only thing, I don't think my bed was a 'sweet sleeper'? Other than that, great experience.
February 6, 2013
Rated 5 out of 5 by Glenn123 Great location/staff in NYC
Based on some reviews, I had some concerns about staying at this property for our family vacation. We are just back, and I felt it important to highlight that our stay was excellent. Daenous (sp?) pronounced Donnis, at check-in was really helpful and courteous as were both Concierge attendents who helped us book great meals.
October 11, 2012
Rated 3 out of 5 by JMichael Great central location; fair accomodations
Great location with lots of room downstairs. Great bar and lounge. Room was fair sized, but, constant drone of elevators and people in the hallway made sleeping difficult. Nothing wrong with this hotel, in fact its pretty nice, but might look for better options near by given the great selection of hotels within a few blocks.
September 1, 2012
Rated 3 out of 5 by SYNTS Ok but scratchy sheets
I like this hotel...the location, staff, cleanliness, however, the sheets are scratchy, rough and not soft. This is the second time I've stayed at this hotel and both times I was not able to sleep well because the sheets were not comfortable. The bed is fine but I don't know if they use too much bleach or detergent or what.
September 28, 2013
Rated 1 out of 5 by bahavoc Terrible
No Hot Water on a Monday Morning from 6am-730am. Late wake-up call. My room had a foul smell. Thank goodness I only had to stay one night. Terrible experience all around. Really disappointed.
May 20, 2014
Rated 4 out of 5 by marsita This hotel is in a great location in NYC
the hotel is near a subway stop, taxis are readily available, shopping and museums near by. It is a busy hotel due to its location. Room size is small by American standards and looks exactly like represented on website. The rooms don't seem to have insulation for sound - I was awakened by the phone ringing in a nearby room.
July 21, 2013
Rated 3 out of 5 by Joan49 Need to alert guests in advance if the President is coming to the hotel!
I would like to have been alerted to the fact that President Obama was going to be attending an event at this hotel during my stay. This caused a huge inconvenience to the guests trying to enter and exit the hotel as the streets and entrances were blocked off with NYPD for several hours.
Also the TV reception was terrible.
December 5, 2011
Rated 5 out of 5 by samakam Midtown Delight.
This is a very big and busy hotel.
Great location, just above broadway and just below central park. Convenient to everything.
Rooms are not the smallest I've seen in new york. Actually, very comfortable. Quick elevator service. Never a wait. Very clean hotel. Newly renovated?
Very pleasant staff. Doggy friendly. Thank You.
June 15, 2012
Rated 4 out of 5 by marley Staff is great
Week ends have waited up to 30 minutes to get to lobby, takes at least 2 calls before service elevator is used. Staff makes up for extras not at hotel. Different and more food being offered in lounge would be nice.Microwave in room would be nice. My stay will be months and its nice to have staff as nice as you have. Thanks
May 25, 2013
Rated 3 out of 5 by KJTL lack of customer service
Our room was not available when check-in, I ask if they can contact me on my cell phone upon room available. Front desk lady said, we are busy and can not provide this service but you may call us to check. We had to pay $3.25/item to store our luggages for 3 hrs. This is a 4 star hotel yet it's definitely LACKING services.
April 8, 2013
Rated 4 out of 5 by Jatewong Hotel Fridge
We were in Room 4936 from May 13, 2014 to May 18, 2014. Excellent location. But the fridge was stuffed so full we were unable to use it.
May 30, 2014
Rated 5 out of 5 by Ron3422 My stay at the Sheraton Towers in NYC
The hotel and service was first class in every respect. The club room breakfast as well as the evening cocktail hour far exceeded anything I've has in other Sheraton Hotels over the past several years. I can't wait to come in March of 2013. Congratulations for providing a superior experience.
Ron R from MN and Scottsdale
March 27, 2012
Rated 5 out of 5 by Redheadedgypsy1 SPG award stay
Spoke with a Sheraton rep to book my NY Sheraton stay. She went out of her way to find me a club room. The room was lovely, very clean, nicely appointed. Free breakfast and nightly hors d'ouvres. My only reservation was that the room and bathroom were quite small for two women. Still, overall the experience was excellent.
October 30, 2012
Rated 5 out of 5 by Katy1 Family trip
Excellent front desk service from Daurius and Iverson
June 9, 2014
Rated 4 out of 5 by galago05 Attentive housekeeping staff.
We were in town to get married and had not let the hotel know in any way. Nevertheless, some of the housekeeping staff saw us coming back to the hotel after the ceremony (all dressed up) and wrote us a really nice card and brought a bottle of sparkling wine. Highly appreciated.
April 9, 2014
Rated 5 out of 5 by Randee Anniversary
The hotel staff was excellent. One bellman gave us a recommendation for a restaurant. It was excellent. We were celebrating our parents 60th Anniversary.
Also, because of Sandy, hurricane we were given concessions for our last night stay. We really appreciated it and have recommended the Sheraton to all of our friends.
November 7, 2012
Rated 4 out of 5 by Chris Great service
Room was comfortable and the staff recognized my specific requests: high floor, away from the elevator. The room was recently renovated, clean and comfortable. The staff left a welcome letter, a complimentary bottle of Saratoga water and apples. For the first time in a long while I felt like I was a valued guest. Kudos!
April 27, 2013
Rated 5 out of 5 by JMC2013 it is in a great location
location is great but we usually have a t least 3 people stay in a room and the full size beds just aren't quite comfortable enough for two. Queen size beds would be great. .
May 22, 2014
Rated 4 out of 5 by Tika2001 Tiny Room
Overall the hotel is excellent and the staff are terrific. However, my room, which was on the Club level, was very small. I could barely squeeze between the bed and the credenza. I stayed at the hotel last year (on the Club level) and I don't remember the room being that small. Also the bathroom did not have a bathtub.
October 31, 2012
Rated 4 out of 5 by Samlk HOTEL WAS GREAT/DINING ROOM PRICES WERE NOT
Hotel was very nice as expected, short walk to Central Park and Times Square. We knew that prices were high in New York, but $30.00 for a slightly above average Breakfast Buffet!!! Of course you don't have to eat there, but you would think that they could afford their guests the convenience at a more reasonable price.
August 15, 2013
Rated 3 out of 5 by George49 Inability to handle large no.
Upon arrival at hotel for 4 day conference, hotel was not able to handle multiple registrants waiting in long lines to have access to rooms. After a 4 day stay, hotel did not have information of multiple guests staying in one room and therefore billing was only able to be delivered to one person doing the reservation.
October 19, 2012
Rated 5 out of 5 by pjp2 Sharon Gilsenan
Sharon Gilsenan is one of the main reasons I come to the Sheraton . Personal service and accountability have always been consistent . She is a keeper .
May 26, 2014
Rated 5 out of 5 by Atlanta1 A regular at this hotel!
My 20- and 22-yr-old daughters and I have stayed at the Sheraton Towers every visit we have made to NYC over the past 12 years or so! This hotel is centrally located to Times Square to the south and Central Park to the north, with an E line subway stop steps away from the door. I HIGHLY recommend the Sheraton Towers.
July 29, 2012
Rated 3 out of 5 by Reggiemk12 Needs Improvement
We had a lot of trouble with housekeeping during our one week stay. The cleaning performed varied daily. There was no consistency. They did not clean the bathroom unless we asked for it to be done. Same for vacuuming. At times the beds would not be made. The trash was not emptied daily even when overflowing. The coffee and tea were not replenished unless specifically requested. The housekeeping was not what I would expect from a Sheraton. They just did the least amount possible that they could get away with. They even fought with us when we asked for an additional comforter giving us the third degree about why we needed one and what we were going to use it for. We brought the issues to the attention of the housekeeping managers who apologized but the fact that the room was not cleaned daily makes me question returning to this hotel the next time we are in NYC. The housekeeping service was not what one expects from a Sheraton hotel and certainly detracted from our stay.
July 6, 2012
Rated 4 out of 5 by PrairieRose Convention
One of 2000 women attending a convention, I was pleased with the service and location to New York City attractions. I walked to most places I wanted to visit. One glitch was getting the bill split correctly for the four of us sharing a room. The desk person was courteous, but the process was lengthy and cumbersome.
August 1, 2012
Rated 3 out of 5 by Freddy Sheraton NYC
Was disappointed to see holes in the bed cover.
The room was so hot we could not sleep. The thermostat was as low as it would go.
We were next to 2 rooms that partied from 5pm until we left at 7pm.
They were quiet until they returned at 2 am and continued to party.
It was not a great experience.
We were exhausted !
January 26, 2013