Rated 4 out of 5 Not really wheelchair accessible
Staff were totally helpful and sensitive -- EXCELLENT. To be fully wheelchair accessible;
* end tables must be rectangular/fush w/pillows so WC can be pushed back to climb in either side of bed
* lighter weight or different hinge-ing of outer door (too heavy to open by WC user)
* hinge b-rm door on opposite side so roomates can enter/exit w/o crashing into door (keep it so it opens on outside, tho)
* lower beds to ease transfers
* no carpets in room or on way to elevator
* more available outlets to charge medical equipment & cell phone/computer
* counter/accessible shelf at bathroom sink (WC users brush teeth, shave, etc., too!)
* toilet in center of bathroom wall (not corner) with pull down grab bars
Shower stall was excellent!!!!!!! Advertise accessibility of outdoor trail!!!!
October 10, 2012
Rated 2 out of 5 by Purpleshoes Not good
Hotel was Over booked, the suite in the tower I was checked into stunk of cat urine, the guest's room next to mine also smelled like cat urine. Staff says it cant we don't allow pets. 3 other people had the same issue with their rooms, staff acted as if I was making it up? Transferred my room to a another building, scary looking room, needed updating. the wifi didnt work in that building & I needed it for work. Very unsatisfied with the way it was handled. Staff didn't seem to care about customer service.
September 27, 2013
Rated 2 out of 5 by Squad97 Hotel showing wear
I recently stayed in room 313 for 4 days. The room must have been a smoking room in years past because there was an acrid faint odor of cigarettes. The carpet was torn in front of the bed and had stains in that area. Two of the lamps had broken bulb receptacles and the lamp shades sat at a cocked angle. In the bathroom, the wood underneath the sink showed water damage. Overall, the room showed significant wear and tear that needs addressed. It wasn't up to the standards that a Sheraton should be.
April 11, 2014
Rated 3 out of 5 by Maddog6138 run down, but comfy bed
The green choice for cleaning the room is very confusing - I may not want the sheets changed during the stay, but would appreciate coffee refills. It seems all or none for a night.
Set out breakfast request for 6:45am delivery and it never showed. When I phoned to advise them, they brought meal quickly and did not charge me.
Carpets are dirty and hallways dinged up. 2 of my colleagues had stink bugs in there room. The property needs some TLC (other than lobby and bar, that appears recently redone).
September 29, 2013
Rated 3 out of 5 by Trainchief Trainchief
The lodge is a older part of the hotel and very you can hear the nose in the hallways and room next to you.
Our first room the heat did not work, so we had to move, the heater makes a lot of sounds and there were a couple of stink bugs in the room
Over all it was a average stay, I would have like to stay in the main building but this was full.
I live in Harford County Maryland, and am use to traveling , I am a retired chief of the Maryland Transit Administration and re tired Maryland State Trooper.
November 11, 2012
Rated 1 out of 5 by Vignesh Service is very bad
I had reserved a king size room. This is the 3rd time I am staying at this property. All 3 times my expectation of the room (a king-size) was not met. I was never accomodated in the main tower (always in the "lodge" area). It is unrealistic to have the same rates for the tower and the lodge.
Additionally, It took 40-50 mins to bring a salad and orange juice.
Service from the front desk is left a little to be desired. I won't be providing my business to this property in the future.
September 26, 2013
Rated 3 out of 5 by Atpj SPG Gold - what's the point?
I have been an SPG Gold member for 15 years and this is the ONLY hotel that the only "benefit" is 24hours of free internet. At Starwood properties around the world I've received room upgrades, breakfast, at least a "thank you" for making it to Gold. And at this hotel? A big fat NOTHING. Oh, and as an aside, there WERE club level rooms available so it wasn't that. Other than that, it's in pretty decent shape for an older hotel, great view of the lake from the higher floors lakeside.
July 30, 2012
Rated 2 out of 5 by Al05 Bad experience compared to other Sheratons
On check in I was told I was staying in the "lodge". Proceeded down the corridor, down six steps and continue down the corridor. With luggage, computer and suit bag, this "hike" was not what I was planning on. Got lost twice. TV and clock radio not plugged in - called twice for repair, no response. Vending/ice areas have no vending. Lamp shade fell into bathroom sink - broke. Complimentary water not left in room last night. Overall this was a bad experience.
May 16, 2014
Rated 1 out of 5 by Linda48 Very disappointing
The first room I was given had carpet so dirty I wouldn't take off my socks! Also, when I walked in the door, the first thing I saw were large scrapes in the paint on the bathroom door. Not a very appealing entryway. The second room wasn't much better but the carpet looked like it had been cleaned in recent memory (I still didn't take off my socks!). Finally, I called twice about a sweater I think I left and still haven't even received a return call (from over two weeks ago).
November 7, 2013
Rated 5 out of 5 by Coal Great room
Room was spacious, and comfortable. Planning to return.
August 15, 2014
Rated 3 out of 5 by weddingweekend Nice for a wedding but not the best service to gold members
The room was very nice but a few things were a bit disappointing: 1) I'm a Gold Member and I wasn't offered a gold reward when I checked in (was only given the option of free internet and I didn't have a laptop with me); 2) the drain was very slow in the shower and the toilet ran all night. All understandable but when I told the staff about it at check-out, they seemed uninterested and didn't offer any apologies, which is atypical for Starwood facilities in my experience.
July 11, 2012
Rated 5 out of 5 by JBN14 Beautiful setting
I didn't know how lovely the area was until I looked out the window in the morning. A lake with a beautiful sunrise met my gaze.
What a great way to start the day.
August 8, 2014
Rated 4 out of 5 by sunshinejp Staff
The staff at this hotel are a little hit and miss Michelle at the front desk beyond words awesome, room service one lady fabulous the other not so much! I was concerned that I stayed back to back weeks and the first week no problem with my starwood rewards, email of of bill everything was taken care of. The second week I had to call for my bill to be emailed and it reflected no starwood rewards when I did get it but yet when I logged in here the stay was noted??
April 3, 2014
Rated 5 out of 5 by Britt4va Wedding Guest
I stayed at the hotel while in a wedding and the staff made it possible that we were all on the same floor not to far from each other. The hotel is very clean and provides a calm atmosphere for any occasion.
August 4, 2014
Rated 2 out of 5 by BGJD Surprised the front desk could not provide change
I stayed this week and asked for the front desk to break a $20 bill so that I could leave a tip for your maid and the concierge lounge server. I asked for change at 7:00 AM and was told there was no change due to it being used the prior night. I checked again at 9:00 AM to try to once again get change and there was still none. I was very surprised that no effort was made to fix this in two hours and I was left with no ability to tip your personnel. Very Disappointing
September 28, 2012
Rated 4 out of 5 by Allen90 Overall experience was great
Hotel staff was excellent and very friendly and helpful.
I stayed in room 234 and only complaint or suggestion I have is bathroom sink is very slow in draining water. Maybe some liquid plumber needs to be poured down the drain in bathroom sink.
Also toilet flushed slow.
The location of the hotel is excellent. Very convenient to great dining and shopping.
Surrounding area and lake are beautiful.
June 25, 2014
Rated 2 out of 5 by VeniceRealtor Great location but needs improvement
We love the hotel's location and why we chose this hotel. However, the first room was not clean (trash under the bed and in the corners), did not have a microwave as described and mechanical issues with the bathroom. Staff graciously relocated us but we found many of the features were not very well updated and the ceiling in the lobby was leaking when we had a rain event. Our housekeeping staff was rude and very unfriendly. The gym was nice with great equipment.
December 1, 2013
Rated 3 out of 5 by Franke No water
Hotel staff shut down water at 10:00am in morning and did not inform us. Could not shower or use bathroom had to make other plans to shower. This should have been posted in lobby, sent to phone in room, sent via email. This really did ruin are stay
July 28, 2014
Rated 5 out of 5 by fatherofbride great staff and room
We were in town for our daughters wedding. At check in the employee was very friendly and suggested that we may want to move up to the club floor. We did and was well worth it.The morning breakfast was very good. On our last day, the club floor employee asked about the wedding and congratulated my daughter.
The van driver was extremely nice and took us to and from the rehearsal dinner.
The hotel staff made this a great weekend.
May 22, 2014
Rated 1 out of 5 by jrg1 Hotel Needs Serious Help
I was a guest in this hotel several times over the past ten years (my last stay was in 2010), but I will not ever go back after my most recent stay. The facilities are badly in need of repair - multiple areas in the 'extension' building leak water directly into the facility when it rains (including the entrance foyer and exercise room). All features are extremely worn (carpet in room is out of control, door jams have been reinforced in a very haphazard manner, paint peeled & flaking on all windows and surfaces, etc.) . The exercise room was attrocious - only the very brave or very desperate patrons used it. I realize that facilities get worn down over time, but the state of this hotel is well beyond what I have come to expect from Sheraton. I was very disappointed. I would have checked out if it was going to be a longer stay for me, but had already unpacked by the time I realized how bad it was, so decided to gut it out and pretend I was a private back in the army (in the early 1980s).
July 17, 2014
Rated 4 out of 5 by susan18 Sandy made the difference
We had a family affair and it was fabulous. I had a bit of trouble getting a room that was comfortable for my 86 year old mom. Sandy and also Shirlyn (SP?) were very helpful. The showers are awkward with the water running all over the floor. Love the friendly staff in the club room. And can't say enough how Sandy at the front desk made all the difference!!! One thing that was a disaster- the fire alarm went off at 1am and we got very little sleep!!!
June 19, 2013
Rated 4 out of 5 Perfect location for attending nearby events
I was able to book this room the night before an event at Merriweather Post Pavilion, having struck out previously and booking a hotel more than five miles farther away. Due to a last-minute cancellation, I was surprised and delighted that a room became available within a manageable walk from the venue. Aside from a one-legged (dead) cricket in the bathroom, the room was clean and well appointed. I've stayed there before and would stay there again!
October 16, 2012
Rated 1 out of 5 by Munch Will not be staying there again
Started off bad, I booked a "Pure Room" because I have asthma and need a room without heavy chemicals. I received 4 emails before my stay but not one said "hey the room you booked is not availalble". So had to select another room ...it was clean but poorly maintained, bathroom had a broken sink being held up with a piece of wood, all repairs were cheap and not done very well. Wifi VERY slow and kept dropping us. Will not stay here the time in area.
October 28, 2012
Rated 1 out of 5 by Tom3 don't bother with this one
I arrived early before check-in time and was told that there were no rooms available but they would put a "rush" on one. Since I had to go back to work, I left my wife there to wait for the room. Two hours and forty minutes later (at 2:40 pm) the room was made available only after I placed a call to the front desk. If they cannot make-up a room in 2:40 minutes???? I travel weekly to this area, this is my first experience and also as aSPG member.
July 25, 2012
Rated 5 out of 5 by Caroline54 Power Outage
We had been without power 5 days when we decided to escape to the Sheraton which would accept our 74 lb Golden Retriever. Love the hotel and lake, will make this our go to hotel when we lose power. Beautiful setting, hotel pool and the nicest staff ever. Breakfast wonderful and waitress so friendly. Room wonderful with microwave and fridge, spacious and the best bed in any hotel. Keep up the good work. Great setting for a wedding or conferenc
July 9, 2012
Rated 1 out of 5 by Alovebug1 room were not clean
The room I was check into the bathroom was dirty. I was check into a different room that bathroom was dirty as well. Then the pillows had stains on them as well. Also you can here the people in the next room as if they were right next to you. What to the cake for me then the water was turn off. I called the front desk asking why wasn't I told before I check in. The PBX said they put letters under the doors. However I check in at 8am or so.
August 25, 2013
Rated 5 out of 5 by bosco60 VERY COMFORTABLE
There was a group with young boys also staying at the hotel that evening. The desk clerk put us on another floor so they wouldn't disturb us. That was very thoughtful of her. The room was all the things that you should expect.....clean and comfortable. After getting home I realized I left my KINDLE in the bed and called Sheraton. It was found and given to my sister that afternoon. I was very grateful the maid service was an honest person.
November 30, 2013
Rated 5 out of 5 by dianestefanie July Biz Stay
I stay here frequently for business. The hotel is clean, the staff is very, very friendly and helpful, definitely above the average for customer service, and there is a nice walking path behind the hotel. There are plenty of restaurants within walking distance and parking on site. Great choice.
July 11, 2014
Rated 3 out of 5 by LOULOU0163 Nice Hotel, Clean, but couldn't keep up with a busy weekend sold out hotel
When arrived late Friday night, I requested a roll away bed when I made my reservation and called to confirm that request. When we arrived to the hotel no roll away bed available my husband had to sleep on the floor for two nights. Not only did we not get the bed. They ran out of blankets, pillows and towels. The staff was very friendly and did what they could with the limited resources they had.
May 27, 2014
Rated 4 out of 5 by lsrtravel June 11 stay
Issue w/ Breakfast - was to be delivered between 7:15-7:30. At 7:30 I was told it was on the way. 12 minutes later, nothing. I called to cancel & they said there was an issue with the computer & receipt print out. Not really an excuse for being late & making me late. They did comp the breakfast which I didn't have to request & I appreciate that. They should have advised they couldn't make the wi delivery time & provided me an option.
June 13, 2013