Rated 5 out of 5 by Chris424 Great rooms and pool area
My family spent one award night at the end of our vacation at this hotel. The room was fantastic being a small suite and having a great balcony. My kids and I also loved the two big pools, game room and poolside bar. The location is central to Disney. The check-in staff and bartender were helpful and attentive. The only area for improvement was the food. We had a late dinner by the pool and the food was overcooked and barely edible. Overall, this hotel had excellent amenities and location given its value price. We will definitely look at returning.
April 20, 2012
Rated 1 out of 5 by MARTIN39 UNSATISFY OF VERY NOISE PARTIES
I am very upset and angry, I couldn't sleep one night before my flight. A Lesbian congress was in place and the women hadn't respect of other people. I called to reception and the first time didn't take action, until my third call. Also I continue waiting contact for the Manager.
June 9, 2014
Rated 5 out of 5 by bmatos121 Great Stay at Sheraton Lake Buena Vista
Great stay!! Rooms were clean service was great. Thank you to several employees including Brandy for the upgrade and treats, Jonathan at the front desk for the great checkin and Aniba for his promptness in taking care of my TV issue.
August 7, 2014
Rated 4 out of 5 by Carp55 Wonderful place to stay!
Going in here only seeing what the reviews said and what the pictures looked like on the website...we were very pleased. We were greeted upon arrival by friendly staff and the lady that checked us in was wonderful. Everyone from housekeeping to the pool staff always greeted us with a smile. Very clean. Fitness center was very nice. Enjoyed the paninis from the deli. Didn't eat at the restaurant because we wanted to venture away to eat. I gave it a 4/5 overall because it was near perfect. Easy access to Disney, Winn Dixie (for snacks), and other restaurants. We would stay here again and recommend it for families. Our kids are 15 & 17. They liked our suite a lot. Thanks for your hospitality. Keep up the wonderful service. It does not go unnoticed!
June 25, 2012
Rated 3 out of 5 by Paras Great Pool...but I've feedback about Theme park Transportation
I liked my stay at Sheration! Everything was great but the only thing that I've feedback about is the Transportation option to Disney parks...since there's a resort fee that includes transportation option to disney parks, I had assumed that there might be transportation every hour or so but that was not the case. We had to take taxi since the bus times were very inconvenient.
August 4, 2014
Rated 5 out of 5 by TheSnowbirds Great Place
Spent Spring Break 2013 here with my 17 & 18 year old. Had a blast. Friendly staff all the way from the front desk to housekeeping. Close to shopping and area attractions. Don't eat at UNO just down the road. WAY over priced for small portions. There's a great pizza place called Flippers in the shopping center behind UNO. Great pizza at normal pricing. Look at Groupon & Sweet Jack for local discounts. Thank you Sheraton Lake Buena Vista Resort for a great retreat from the Great White North. I'm recommending to all my family and friends.
April 8, 2013
Rated 5 out of 5 by Lozza28 Very nice hotel
Lovely place to stay and welcoming staff. Very helpful and amazing service to get me a room when I had an early check in. Room service was prompt and delicious. Only problem was a very loud aircon did not help me sleep.
August 6, 2014
Rated 5 out of 5 by JNP0409 PERFECT Stay!
The whole facility is outstanding. It was clean, meeting space/break outs were great, food was good, and the customer service was top notch. We had a large group of us checking in at the same time and their staff came around with bottles waters thanking us for our patience as we waited in line, great customer service. The rooms have a balcony with a viiew of the outdoor pool and patio areas,....and the patio has a built in fire pit, it's beautiful. This place is all around perfect for any type of travel.
March 27, 2014
Rated 1 out of 5 by Hsuboowah Could not be worse
This is the worst SPG hotel I have experienced.
They would not provide Preferred guest floor for gold membership and they said there is no difference. A really "great" parking view.
You could never got in the parking zone successfully, then you had to go to the lobby and reactivate your room key.
The front desk representative forgot the extended check-out time to 4pm, so please please remember, you had to reactivate your room key again! If not, you need to go back to the front desk which would cost you about 5-min walking
March 4, 2013
Rated 2 out of 5 by WeddingBlues2014 Business People
I was here for a wedding. I did not realize they charge $20 a day for parking and internet service. My husband needed to conduct business and was unable to because the internet was shut down for 2 days. Needless to say, he was not happy. In addition, parking is terrible. Anytime we used the car, we had to drive around for about 10 minutes to find a space. It was like being in a jungle and hunting for food. Also, there was only one elevator working and it took forever to get a ride.
July 28, 2014
Rated 3 out of 5 by thelanga Hotel needs to pay attention to details.
I stood in the check in line as a SPG member for over 20 minutes. The staff behind the desk gave priority to the phone calls than the check in guests. I was given a room in the 3rd. floor, when my family and I arrived at the room, the room was occupied by other guests. Was giving another room in the 4th. floor and in the middle of the night we could hear a dog barking in the same floor. When I called the front desk they told me that pets were only allowed in the first floor and sometimes people sneak their pets and there was not much they could do. I used my SPG points to book the room and I was charged TWICE the resort fees. Trying to get someone from accounting to help me on the matter is still a struggle. Hopefully I get this matter resolved.
July 22, 2014
Rated 4 out of 5 by mjmj8 The new look is great, the pool is great.
The F&B staff was unfriendly and needed to pick up the pase. On Tuesday at the outside bar during a beautiful day you had staffed a blonde girl. I had sat at the bar ready to order some drinks and I could see that she was busy with a guest making frozen drinks. Which I know can be a pain...but as she was preparing the drinks more guests had approached the bar. Not at any moment did she greet myself or any of the new guests that stepped up to the bar. The total process took over 10 minutes with her going inside to grab things and coming back out. Maybe she was having a bad day but in hospitality you dont need to reflect that towards the guests in the sun.
March 14, 2012
Rated 1 out of 5 by John34 This is nightmare
This hotel is one of the worst hotels that inhabited them at the level of the SPG chain hotels or other hotels generally
Cleanliness on the other hand I did not find evidence that the room had cleared, but some of the order and change some towels and sheets sometimes
In terms of workers generally did not find cooperation and enthusiasm to make my stay comfortable in the hotel
The room key is always the problem in most cases, the room does not open until the last night attributed the key to the receptionist
December 27, 2013
Rated 5 out of 5 by Sbarnett Absolutely Fabulous
This hotel/ Resort is everything you are looking for when staying in Orlando! Our girls youth softball team was in the area for a World Series tournament, when our reserved hotel did not work out, we had to quickly find a solution to our dilimma. I will commend Sean, front desk manager, on his Willingness to listen, compassion for our situation, the safety of our children, and the determination to resolve the problem! With less than a 24 hour notice the staff here accomadated, catered to, and served a group of 40 without hesitation.
I will definitely return here and will recommend to any and all who ask where to stay in Orlando.
Names I should mention are: Sean McG., David at the restuarant, Sammy at the pool, Lisa and all who helped make our daugter's adventure one to remember!!
July 29, 2013
Rated 5 out of 5 by Jake06 Very helpful staff, kids had a blast!
Hotel was very nice, front desk staff was very accomodating. My wife informed the front desk staff that it was my birthday and they suprised us with a wonderful room overlooking the pool/recreation area. There were plenty of activities available for our kids (10 & 12) and the pool/recreation staff were very friendly. We were originally planning on visiting Downtown Disney our final day but decided to stay at your hotel instead because we were having such a great time. We will definitely be coming back!!
September 19, 2012
Rated 1 out of 5 by TammyB1017 Sheraton should not put their name on this property
Room was not ready until after 6:30 PM. Housekeeping comes very late in the day. First floor rooms have no carpet. Couch and chair are stained. No chairs for table. Holes in walls. No wifi in perimeter rooms. We had a junior suite when we inquired about the microwave we were told they were available for rent for $10.00 per day. This is not a "resort" and does not deserve to charge a resort fee. There are many of the high end hotels in the area that are comparable in price that are amazing properties.
March 29, 2013
Rated 1 out of 5 by kpatel worse experience
No directions were given for parking or room for a person who is staying first time at this propert with family. Next day my room was not cleaned, third and forth day had no coffee in the room at all.
Bathroom was not properly cleaned. Front desk clerk was very rude, when I started dissusing diffrent rates given for the same revervation. We had total of four rooms three got ok rates but one room they charged be doubled. It was very rude.The matter was brought up to the front office manager but she had a no care attitude too. I will never stay at Sheraton hotels ever again and will not recommend to anyone in future ever. One
of the worse cutomer service hotel with worse customer service ....except the cleaning person who good artist preapred nice heart shape just from few hand towels. Very sad!
May 9, 2012
Rated 5 out of 5 by Boonchoo Bueno Buena Vista!
This was a great hotel and I have stayed at many. The location stands out as a great one also. Short throw to the Disney entrance and Downtown Disney. Plenty of buffet's and shops within walking distance. The pool bar menu is awesome...but best of all I think is getting the poolside cabana complete with mini fridge and fruits etc and comp drinks...living the high life hardly anything....cost wise I could have paid 3x what I paid and likely would have been trapped next to Disney with no shops except Disney etc....staying at Disney Neighbor hotels is a great way to see it all. Close to hop on freeways for other parks...SeaWorld just down the road etc...the bedding was awesome..and that's important to me..lol...not to mention starbucks in the room...the downside was the elevators were on again off again so it was a wait sometimes...but hopefully they will get a quality contract to repair that angle...in the end...I'll be staying here again for sure...!
August 1, 2014
Rated 1 out of 5 by familytrip323232 will NOT re visit this location
staff was very rude and confrontational with my family and i, this was a scary not friendly stay.
July 24, 2014
Rated 5 out of 5 by ama1 Lots of improvements
I started visiting this hotel in 2005. Many many visits since then. Second stay since renovations 10/31/2012. General attention to repairs and upkeep seems to have taken quantum leap. New reno lightens up spaces which were darker during the safari incarnation. Only thing to keep in mind here is that the rooms do pick up pool area noise. On this visit the pool music was kept at a reasonable level. I do love the sleeper beds and the new bedding with washable covers. Really pleasant hotel.
November 4, 2012
Rated 1 out of 5 by pk8489 I'd not go back
My reservation was messed up even though I had a printed confirmation in hand. The rooms (I had a suite) are poorly designed. The balcony furniture does not fit the area; can't sit and manuever the chairs and table. The "system" went down regularly and manual charges had to be made with just a blank paper asking for your signature. The pool bar offers all plastic, even for dinner (no silverware). Food took too long to arrive, and only one bartender to do it all. I did not get my entire bill at checkout, had to call for it. Cab fares from hotel cabs varied even though the hotel quoted the same price each time. Locks at pool gates don't properly, not very safe. But, Hotel employees are VERY NICE-went out of their way to be helpful under tough circumstances. The hotel itself needs work for performance.
October 23, 2013
Rated 1 out of 5 by Burnz84 This hotel was lacking in several areas
There was no hot water (shower or sink) in the room on the first morning of my stay. The hallways and elevators had a very unpleasant odor. A neighboring room had placed a tray of food from room service in the hallway. That tray sat there for at least 15 daytime hours, untouched by any staff that passed by. There was one paper coffee cup in my room - THAT WAS USED! The rim was stained where a previous guest had drank from it, the seam inside the cup was stained. Absolutely inexcusable!
February 19, 2013
Rated 5 out of 5 by Brandiepie The best weekend stay ever
This letter is being written to you to commend you and your staff for the service, courtesy and thoughtfulness shown to my wife and I during our recent stay at you resort. We had the privilege to stay during the weekend of May 3 & 4, 2014.
The great service began with Mike as the original contact when we pulled into driveway, carried over to Becky at the reception desk, and onto to the maintenance person that came to our room to correct a lamp that would not come on. I am sorry but I don’t remember his name except that it started with a “A”. We stayed in room 1510 and it was SPOTLESS!! My wife is very particular that way and you should be very proud of the way your staff represents your resort.
Everyone I met during our stay showed nothing but the utmost in service and considerations. You and your staff should be proud of the way your service business gets a 5 Star ***** rating with my family and me.
Congratulations on a job well done.
May 7, 2014
Rated 4 out of 5 by Trex12345678 Nice Hotel overall...
This hotel was nice and the pool area is great, especially for kids!! Kenzo from the front desk staff never stopped smiling from check-in to check-out!!
August 4, 2014
Rated 4 out of 5 by Edster1971 Staff made all the difference
Stayed for 4 nights for a conferene at nearby WDW. I arrived too early and my room wasn't ready. Liz at the front desk escorted me to the dining room for breakfast. Brenda and Dennis in the dining room were very warm and attentive, remembered my preferences (e.g., skim milk for coffee) throughout my stay. Denise at the pantry also made sure I got what I wanted when they were out of them. Kudos all around to the staff.
The only negative are the parents who can't control their kids. I was jolted out of bed on two nights because kids were running up and down the corridor at 1 am! Called the front desk and security promptly took care of it. Also another kid pulled the fire alarm one afternoon and they had to evacuate the building. Parents - please, please, please take control over the fruit of your loom!
August 14, 2013
Rated 1 out of 5 by PlatinumMemberD Fail
I love Starwood hotels. Stay there VERY often. This one however was a complete failure. Staff was disconnected and unhelpful. Taxi service to Disney was terrible, shuttle service left us stranded and the valet didn't seem to care. We weren't recognized as platinum members on arrival. The AC in our room was terribly loud and ineffective. The walls in the hotel apparently thin as paper. I heard every word my neighbors had to say. Failure Starwood. Ditch this property and buy another.
October 23, 2013
Rated 2 out of 5 by Edward787 renovated? but still needs several upgrades
I've stayed at this hotel some 7-8 times in the last 3-4 years because its location/price and SPG redeem points is convenient. Facilities were not great but the personnel was always.
When I learned about the renovations we decided to visit again but were honestly disappointed as we feel it was renovated with a "cheap" mentality and poor quality plus they skipped to renew several things. Examples? They still have the same ugly, slow, unreliable elevators plus they keep using them as service elevators, they didn't change the sofa bed in some of the rooms but instead put a new but ugly cover on it, the carpets still look dirty and old, the quality on the bathroom renovation makes you wonder if they had a 50 cents budget.
The other thing: THEY ARE CHARGING PARKING AT $10 PER DAY!!!! This is not fair at all!
July 22, 2012
Rated 2 out of 5 by Utrecht14 If you like noise, this is the hotel to stay
close to I4 and disney
many restaurants nearby
staff is friendly
good fitness center
plenty of parking
room design is odd (sink is outside bathroom)
very very very noisy with pool screams all day, maid noises, a/c noises, elevator etc. Non-stop noise.
Standing water in common areas (can you say mosquitos?)
After a rain storm, the drainage was so bad, our room got wet. They put a vacuum on it, but the carpet was still wet. Good breeding grounds for mold.
Wifi was available, except extremely slow in the evening when everybody was using it.
Takes a long time to get extra bedding, towels, maintenance. Sometimes it required several calls.
Pool towels are in short supply and had to be requested every time.
The pools broke (there are two) and one was out of service and then the other.
June 14, 2012
Rated 4 out of 5 by billkathy88 Sheraton Lake Buena Vista
Nice upgrades but still some bugs to work out.
Didn't get room cleaned until after 5pm one day and no bottle water one day.
Transportion schedule to Disney parks is not very friendly. No returns to hotel until late afternoon. Wanted to return to hotel for a couple of hours and then go back to park.
Staff was very friendly.
Hard to get service at pool due to only one worker at lunch time on Friday. After we finished they did provide another person to get the food orders.
March 12, 2012
Rated 1 out of 5 by MPB2014 Business travelers beware
From start to finish, this was my worst experience at a SPG property. The front desk sent me to the wrong room 3-4 times upon arrival. Room keys failed to work 3 times. AC unit would not stop running on Auto mode, then would not start, so room went from 60 to 80 in temperature each day. The front desk had no consideration for any of these issues. Shower took at least 10 minutes to get warm each use.
April 14, 2014