Rated 5 out of 5 by Mongomark My room was comfortable
The layout and quality of the bed and chair were great for relaxing. The room service burger was excellent.
December 11, 2012
Rated 5 out of 5 by jeffcostco62 Regional Manager
Normally don't tay in a Sheraton. Very pleased and imparessed. Sheraton is now on my list, at the top
December 14, 2012
Rated 5 out of 5 by Isaemployee Beautiful hotel with friendly staff
This resort has always been very accomodating for conferences and meets our needs every time.
October 7, 2013
Rated 5 out of 5 by lorelei Exceptional Staff
This hotel is tops in service...I mean way over the top. You will feel pampered and special
August 28, 2013
Rated 5 out of 5 by Eyeguy hot tub needed cleaning
Overall found the hotel lovely. Pool was to cold and hot tub needed cleaning, vacuuming.
November 1, 2012
Rated 5 out of 5 by EdG1 Phoenix Comicon
Great location to attend this event. Close but not crowded with conventioneers
May 27, 2013
Rated 5 out of 5 by RCSPGguest Super Quality Stay
Great service and comfortable stay during our Univ of Phoenix team meeting
October 18, 2013
Rated 5 out of 5 by SIXPI73 CONFERENCE ATTENDEE
MY ROOM WAS TOO NEAR THE COKE AND ICE MACHINES AND TO THE STAIRS...TOO NOISY
October 18, 2012
Rated 5 out of 5 by Travis06 Wonderful Hotel
This was one of the cleanest and friendliest hotels I have ever stayed in.
October 30, 2012
Rated 5 out of 5 by Joseph987 Comfortable
Excellent hotel with highest level of comfort for guests.
October 18, 2012
Rated 5 out of 5 Doctor
Excellent hotel, would stay there again in a heartbeat!
October 29, 2012
Rated 5 out of 5 by jdeale Fantastic Team!
I thoroughly enjoyed staying at this property, The staff was beyond wonderful and the food and beverage teams out did themselves! Thanking for hosting us for the conference it was amazing.
August 11, 2014
Rated 5 out of 5 by SusieDJuly2014 Perfect accommodations!
This was an outstanding experience at your hotel for a conference we had for our company this July. The food was creative and delicious. No complaints at all. All staff was very friendly, warmly accepting of us and keenly efficient. Each small room and large meeting groups were efficiently attentive in all ways even with adding extra microphones for a speaker who was softspoken. There was not one concern on our part as patrons. Every need of ours was handled smoothly. At the cocktail meetings the staff was friendly, almost like we were special guests invited into their home! Our room was so comfortable. Having accessible computers in the lobby at NC was a plus! This was a totally wonderful experience. Thank you all staff!
July 14, 2014
Rated 5 out of 5 by Jason12345 Great stay
Wonderful stay and very clean
October 18, 2012
Rated 5 out of 5 by Beany Bed
The bed was so comfortable!
November 21, 2012
Rated 4 out of 5 by stevsan Starwood F&B Go Further
Failed on the wake up call two days in a row. Third day I gave up and used my iPhone 5s which worked perfectly.
The staff was very friendly and helpful. Andre the banquet bartnder was very good; personal without being too forward. He struck the right balance.
August 9, 2014
Rated 5 out of 5 by Edwacon58 Great Experience
The facility is well maintained and the staff is great.
August 12, 2014
Rated 5 out of 5 by ekm768 F&B Conference
all events were outstanding
August 12, 2014
Rated 5 out of 5 by mnaff53 Great banquet facilities
Very nice property. All the receptions, breakouts, etc were very well thought out and done
August 11, 2014
Rated 5 out of 5 by Maurcon my recent stay
Everything, from the booking process to the amenity and the stay in general was perfect.
August 11, 2014
Rated 5 out of 5 by BillB33 Exceeded my Expectations!
From the minute I walked into the hotel and on my departure the staff was incredible. All dpeartment team members made eye contact and addressed me by my name. Very clean and well-kept hotel!
August 9, 2014
Rated 5 out of 5 by Proverb28 Midwest Hospitality
This hotel was incredible. It is centrally located. There is a lot of stuff right within walking distance, including the light rail.
I was on the 25th floor with a stunning view.
The room was clean and very comfortable. The bed was awesome.
Customer service was so on point. I was there on a business trip. I needed some mints and asked one of the staffers if they knew where I could find some. He said the gift shop down stairs but did not think they were mints so much as candy. I said no thanks and went into my meeting. He came in and found me a few minutes later with exactly what i was looking for. When I go to Phoenix this is where I will be staying!
February 23, 2013
Rated 5 out of 5 by Alby1370 Great Conference/Convention Property
Very engaging staff, polite eager to please.
August 10, 2014
Rated 5 out of 5 by Lola1257 Excellent Meeting
The team did an extraordinary job of delivering a meeting that exceeded expectations. The staff is dedicated, hardworking and creative.
August 9, 2014
Rated 3 out of 5 by Stevenjude Sheraton dowtown Phoenix
Bathroom had hair on floor and in shower upon my arrival.
Pool was scenic and quiet, but had a bandaid inside.
August 9, 2014
Rated 2 out of 5 by Steve72 Disappointing and Overpriced
Found multiple pieces of hair that were too long to be mine on the bedding and in the bathroom. My room was near the elevator and the electronic "ding" it made woke me several times during the night. The AC unit also made a loud "thumping" sound when it kicked on or off. I think the room service and the movies were overpriced (Man of Steel was $16.99). I've stayed at The Cosmopolitan in Las Vegas and thought the room service and mini bar charges were very reasonable, especially when compared to the Sheraton's prices. I don't mind an above average room charge, but once someone is staying at the hotel, don't nickel and dime them with overpriced amenities.
November 11, 2013
Rated 4 out of 5 Enjoyed My Stay
While in Phoenix for a convention, I stayed at the Sheraton Downtown. The registration staff were very nice and got me into my room without a wait (even though I checked in early). I really liked that they offered an incentive to select "Green Choice" and not receive fresh towels and sheets everyday. When you selected this option, you would get either a $5 coupon or 500 points to your SPG account per day. I thought this was a very smart way to save resources while offering the guest something as well.
The only problem I had, was the hallway leading to my room was excessively cold. The temp in my room was comfortable, but the hallway was like an icebox.
May 7, 2013
Rated 5 out of 5 by Amir50 Phoenix Sheraton Downtown
I have stayed at this Sheraton multiple times this year including twice in July and every single time it has been an excellent experience.
The staff is outstanding, the Gym is one of the best I have seen in a hotel, and food is excellent. This is by far one of the best Sheratons in the nation and if I am in Pheonix, that's the only place I will stay at.
August 1, 2014
Rated 4 out of 5 by FrequentTraveler13 DOWNTOWN PHOENIX MASSIVE SPG HOTEL
I stayed at this MASSIVE SHERATON located in downtown PHOENIX for 2 nights as I had a meeting at the Phoenix Convention Center. This is a CONVENTION HOTEL and if there are conventions in downtown Phoenix then this hotel is packed to capacity.
TRANSPORTATION: After you land at Phoenix Sky Harbor International Airport (PHX), the quickest way to get to this hotel is via cab. For those members who like to use public transportation please follow the instructions below.
After you land at PHX you have to make your way to TERMINAL 4. Delta Airlines which participates in crossover rewards with SPG lands AT Terminal 3. From Terminal 3 you will have to take the Airport Terminal Shuttle BUS to Terminal 4. Once you enter Terminal 4 take the escalator up one floor and follow the signs for SKY TRAIN. Take the SKY TRAIN to the 44th street station. There is no fees to ride the SKY TRAIN. Once you get off the SKY TRAIN you will reach the 44th street station after a LONG walk. You will need a ticket to ride the LIGHT RAIL at the 44th street stations. The ticket machines and fares are very confusing to comprehend. I brought the FULL FARE for $2 and the machines don't always like credit or debit cards but they love CASH. The LIGHT RAIL runs EASTBOUND and WESTBOUND. Please read the instructions listed on the platform carefully otherwise instead of reaching downtown Phoenix you will reach TEMPE or MESA. Once you board the METRO LIGHT RAIL get off at CENTRAL AND VAN BUREN located in Downtown Phoenix. You have to walk one block to reach this Sheraton Phoenix Downtown Hotel.
HOTEL LOBBY: The lobby is MASSIVE and so is this hotel. There are two entrances to the lobby. A bar is located in the lobby with multiple sofas. The entry to DISTRICT restaurant is also located in the lobby.
CHECK IN PROCESS: My check in process was rather longish with FELISA and MANPREET. It took FELISA close to 30 minutes to complete the process and while she was checking me in without my knowledge she unassigned a SUITE that was booked for the night and placed me in a TRADITIONAL Sheraton room. At EVERY juncture of the check in process she had to consult with DUNCAN the manager. MANPREET was sweet and courteous enough to offer me water. FELISA did not appear to have any clue of what she was doing and her communication skills were marginal at best. She even made the wrong room keys, the ones without club access and MANPREET had to point it out to her. Finally she issued me the right keys. This was one of the longest check ins I have encountered during my SPG life. Multiple other hotel guest had lined up behind me and their check in was also delayed. Additional help at the front desk would have been helpful. Both FeLISA and MANPREET were overwhelmed. FeLISA, I understand that you work hard and I appreciate your efforts but job efficiency and excellent communication skills will help a lot in the hotel business.
ELEVATORS: Can be a challenge as this MASSIVE HOTEL has 30 floors and during rush times you may have to wait a while for the elevators to arrive.
ROOM: I reached my room on the 28th Floor and it turned out to be a traditional room whereas I had a confirmed suite. FELISA has spontaneously relocated me. I called guest services and spoke with GARY who was very courteous and assured me that he would get to the bottom of this situation. I was called by DUNCAN the front desk manager who informed me that I was relocated to a TRADITIONAL ROOM since the SUITE was not available for 2 nights. He informed me that he could place me back in a SUITE but the next day I would have to move to a Traditional room. I agreed. KEN the bellman brought new keys up yo my room and I moved to the 29th floor. DUNCAN was very courteous.
SHERATON SUITE: The suite was located on the 29th floor and it had a living room with a sofa, bedroom and 1.5 bathroom. The view was interesting from the 29th floor.
CLUB LOUNGE: It is located on the 28th floor but it can be a challenge if you take the elevators to go from the 29th to 28th floor. The elevators are SLOW.
The lounge is accessed by using special club access keys. The lounge is beautiful and has fantastic views of Phoenix. Breakfast was amazing and LINDA the lounge attendant was a pleasure to talk with. She was extremely courteous and sweet, not to mention hardworking. THANK YOU LINDA for everything that you do. I must also thank SPENCER and SAM for their lounge attendant services. SAM, I know that you were only covering a friend and you generally work in room service but you did an excellent job as a lounge attendant.
The variety of food in the club lounge is amazing and the lounge has a large TV and a computer that can be used by SPG members.
CHECK OUT: I must thank MARKIE AND NIKKI at the front desk for their services. MARKIE was very sweet and courteous and even extended my suite stay for an additional night. I am highly grateful and thankful for your help and sincere efforts MARKIE to make my stay comfortable.
OVERALL: Massive SPG downtown Phoenix hotel, convention center oriented, busy, buzzing with people and a fabulous club lounge.
RECOMMENDATIONS: Front desk ladies need some help and having more than only two check in staff members may help. Check in and work efficiency of some staff needs improvement long with sharpening of communication skills. Otherwise this is a great SPG choice for Downtown Phoenix stays.
March 7, 2014
Rated 3 out of 5 by runflacarun The hotel had terrible check out
I was not at all pleased with the checkout process. The gentlemen did not know what he was doing. Very frustrated.
August 6, 2014