Rated 1 out of 5 by DWill04 Negative start to what I thought would be a great family get away.
Where do I begin? I thought I would have a great family get away with the wife and kids, but now this hotel will never see us again.
Being a Platinum member, I used points and upgrade requests to reserve two rooms for my family and our friends. Check in was fine. I wanted the kids to have a little something in the lounge before dinner, yet we were basically shown the door because they only would honor one room for access. Then at 8 PM, we receive a call to try to keep the noise down, are you kidding. Then I get a call from a person that doesn't even work here, who threatens me and my family. Why he has my room number, I don't know. Lastly management now calls at 8:40 again talking about noise, this has to be a joke, right? I tell her it's 8:40, and I don't appreciate the threats from random people, but she doesn't acknowledge. I now tell her I'll do what I can.
I can't wait to check out of this hotel. What a waste of points and suite night rewards. What a way to treat my family and my friends to a nice get away.
Do not Recommend.
January 25, 2014
Rated 1 out of 5 by HT2013 Like a motel with bad service
This is a 2-night stay. My friend booked two rooms, one is under my name. I provided my SPG# when checked in, and they told me they got it, but it never showed up in my account.
On my 2nd day, I cannot get in the room with the key card, and have to go to the front desk to make it working.
I forgot my iphone charger in the room, so I called the hotel, left a message in lost&found dept, and was told they will contact my within 24 hours. They never did.
The parking is $10 per day. My friend checked credit card bill, and found that they charged $10 and another $20 for the 2-day stay.
And it is a old hotel, just like a cheap motel.
January 8, 2014
Rated 5 out of 5 by Meriam Staff are accomodating
we had 2 rooms for 2 nights starting 12/27. Power outage in one room on the 1st night. We were not charged for 1 night and parking fees was waived. We forgot cell phone's charger. We called and they promised to call us back and hopefully mail the charger. Hotel & room were not as expected, but service was excellent and very accommodating.
December 30, 2013
Rated 5 out of 5 by md925 Favorite Hotel For Good Reasons
The Sheraton La Jolla is our go-to hotel when we visit San Diego. We upgrade to the Executive Building since the rooms are more spacious and very comfortable. They even have a microwave oven and a small refrigerator. The courtyard is very attractive, and the staff very friendly. The location is also very convenient to restaurants, shopping, and the freeway! We love it!
December 29, 2013
Rated 2 out of 5 by CHRISTIS Motel with the Sheraton name
The location is great! The hotel room was not. The bathroom is TINY and we didn't have hot water the first day and a half of our stay! There were hairs on our bed sheets and the halls were so noisy all night with doors slamming that our kids were up all night. The pool area looked great but the hot tub was so dirty & cloudy we couldn't see an inch into the water. The staff was great in trying to fix the hot water issue and the front desk was very nice & helpful. Parking was great for $10 per night but we had to go through 2 separate buildings in order to use an elevator so it was very inconvenient with 2 small children.
December 29, 2013
Rated 5 out of 5 by Nickname54321 Only minor improvements possible in paradise...
Amazing staff, lovely facilities ... Only possible improvements:
A) loud fan on heater/AC unit in all 5 rooms we've stayed in over the years so disturbing to sleep each time it comes on that we simply turn off the heating or cooling entirely at night,
B) "still in theaters" movie terribly low-resolution and distorted (James Gandolfino was about as wide as he was tall, sure, but not Julia Lewis-Dreyfus!)
December 29, 2013
Rated 5 out of 5 by Katy51 Relaxing get-away
Dear Sheraton employees,
Thank you so much for making our little one night stay so relaxing! The bed was so comfortable! I want to know where you get the sheets; they were unbelievably soft.
The room was very nice and we enjoyed ourselves immensely. Thank you too for the 50% off for Humphreys! We had reservations elsewhere, but cancelled them and just walked over to the restaurant for a delicious filet minon dinner.
December 24, 2013
Rated 3 out of 5 by dongelac Additional Fee for Guest Parking
This place charges additional fee $10 for hotel guest parking. I don't think this is reasonable. Would Not Recommend To Stay This Place!
December 23, 2013
Rated 1 out of 5 by tw55 keep the koi pond, raze the the rest
keep the koi pond, raze the the rest
December 13, 2013
Rated 4 out of 5 by Brian1979 No Heat
Our heater went out and it got very cold.
They did fix it when we called in the morning, but it was quite awkward with them working it the room as they had to replace the entire unit with another one.I feel we should have been offered another room with a working heater.
December 9, 2013
Rated 3 out of 5 by Nicolio Nice Location
Check-in attendant wasn't friendly nor welcoming. I asked if any King size rooms were available and I was put in a room facing the highway. The hotel seemed kind of empty, so being a SPG member, I thought a pool view would have been appropriate. My room also had a foul odor, a runny toilet, and no robe. Before 7am on Saturday, there was someone doing loud ground maintenance and then chainsawing down trees.
November 25, 2013
Rated 3 out of 5 by Jake989 The Bed
The bed was not comfortable, the sheets were old and not soft.
November 14, 2013
Rated 5 out of 5 by JK111 Great hotel
Perfect location with access to all the great spots in la jolla.
November 12, 2013
Rated 5 out of 5 by 1waterboy Pleasant
We found the reception staff to be very friendly and processed our check in well and made us feel welcome. Once in the room we were contacted via phone to make sure that our room was ok and if we needed anything? Nice room we will stay again when in the area. Sam
November 4, 2013
Rated 5 out of 5 by Summer6208 Service and Staff are the Best!
I stay at this Sheraton from time to time, and my experience has been consistently great here. I wanted to recognize Christine for outstanding service during my last 2 consecutive stays. She was able to secure me the same room for 2 consecutive nights (2 different reservations) and then when the room had a minor issue, she promptly moved me into an amazing upgrade. She and the rest of the staff were very friendly and made me laugh after coming back to check in for my second night after a grueling day of travel and meetings. Highly recommend!
October 30, 2013
Rated 5 out of 5 by janilyn53 A Gem in La Jolla
I thoroughly enjoyed my stay. The room was comfortable, the grounds beautiful and the staff was friendly and responsive. The workout room was fantastic, very clean and up to date, well equipped for my needs.
My only complaint is the requirement to use the key card to exit the parking lot, but I'm sure there is a good reason for that. Maybe a comment about that when checking in, like, "Be sure to turn your key cards in at the desk after you have exited the parking lot."
October 29, 2013
Rated 3 out of 5 by Texans13 NOISY ROOMS
Stayed on a Sunday night and the traffic in/out of BLDG E was terribly noisy. The guests weren't noisy rather the doors were allowed to slam shut each and every time. this went on for hours. I called the front desk and they said "we'll look into it". At checkout the next morning I was asked how my stay was and I responded it was OK, very noisy. Her response was I'm sorry. No effort to understand or rectify.
October 29, 2013
Rated 4 out of 5 by padiener Quick Stay in La Jolla
The Sheraton La Jolla was very easy to find and check in went quickly.The room was extremely comfortable. The king size bed was cozy with soft linens and a mattress that you could snooze away on.I would reccommend this location to anyone visiting La Jolla or the San Diego area.
October 25, 2013
Rated 5 out of 5 by OrcaBalloons Great Customer Service
I stayed there last week for a few days. I have to say William and everyone there were great! Very attentive, friendly and extremely helpful. I had to go back and forth from event to event and William made it a breeze to get a taxi/town car. My stay was overall, very pleasant. I will definitely stay there again!
October 25, 2013
Rated 5 out of 5 by Minnie123 From Welcome to Farewell - Excellent
The staff gave us exceptional service, even before we arrived. We had need for an early check-in, called a few hours before arrival and the accommodations were ready and waiting. Paul at the front desk, recognized that I called and greeted me by name, we had time for a quick lunch in the bar area upon Paul's recommendation, William, the bellman who secured a cab for us was most helpful, and even remembered the room we were in from the evening before and most importantly addressed us by name. If we have a need to be in the area again, we would definitely stay at this Sheraton. We have stayed at many, but this one is THE BEST. Including Hawaii and New York City.
October 20, 2013
Rated 5 out of 5 by Michael45 One of the best!!!
We have stayed in many Starwood hotels including many sheratons over the years. The staff at this hotel make it the best hotel. We stayed in the executive section....our room was excellent from the bathroom right to that lovely Sheraton sleeper bed. The location is fantastic and the stores in walking distance is an extra perk! The layout is like a resort you might find in Hawaii(and yes I have been there too!) We went to Disney after and even my 4year old said she liked this hotel better! Even the resturant on site is delicious! I don't think I have ever found a better combination of profession, relaxing, tranquility, quality and luxury all at one hotel!
October 13, 2013
Rated 5 out of 5 by Sara125 Great Experience
Loved that it had complimentary Wi-Fi. Staff was friendly and accommodating.
October 12, 2013
Rated 5 out of 5 by Rich2809 Great Location for San Diego
I have stayed in a lot of hotels in San Diego over the years, this one is a gem.
The hotel has a very good pool area.
Rooms are clean and comfortable, house keeping does a very good job. They are quite and go about their work efficiently
The hotel staff I dealt with are all very friendly and helpful.
The executive lounge is great, with decent food and the staff there are particularly helpful. The staff in the lounge just made my stay so much easier and more enjoyable. They helped with new reservations and lots of local recommendations for things to do.
The location could not be better, 15 minutes from san diego, lots to see and do in the area, lots of local restaurants
slight niggle, the AC is a little noisy and the bathrooms are a little....snug but these are small issues and did not detract from my stay at all.
October 8, 2013
Rated 4 out of 5 by VegasBuckeye Staff is GREAT..!
Was only here one night and left early the next morning for a meeting. Friendly front desk agent upgraded my room. Only bad thing about the room (901) is that it’s right next to the elevator and I could hear it going up and down all night - that was the only thing that kept my stay from perfect. Grounds look great, staff was very friendly. William at the front door was “Johnny on the spot” for any questions & directions, you need something – this is the guy to see. Plenty of options at this property, “Gym, pool, exe lounge, breakfast” but had to rise early & missed it. I’ll stay here again.!
September 30, 2013
Rated 5 out of 5 by MicahMom Another Good Experience
I have been staying at the Sheraton La Jolla for three years now, almost four. I love the proximity to UCSD, where my son is in graduate school.
I love that the staff is friendly, responsive, and professional. The rooms are clean and quiet.
Always an enjoyable stay.
September 30, 2013
Rated 1 out of 5 by UCSDMOM Needs Improvement
I stayed at the Sheraton for two days while my daughter moved into UCSD. This was my first time at this location. I was so disappointed. Every piece of equipment in the gym needs replacing or repaired. Rooms need remodeling. The staff was unfriendly and unwilling to help.
September 23, 2013
Rated 4 out of 5 by Yayagirl Close to UCSD and stores
Close to campus and shopping center to buy miscellaneous items for students. Loved the plantation shutters in the rooms.
September 23, 2013
Rated 5 out of 5 by Nick700xx Great hotel, excellent staff.
This hotel is very clean and well maintained. The grounds are attractive with a relaxing atmosphere. The staff is very friendly and helpful. There are plenty of food choices within walking distance including the hotel's restaurant and bar - which are both very good. My one complaint would be the extra fee for parking. In my opinion this should be waived for SPG members and/or those with club access.
September 15, 2013
Rated 4 out of 5 by Dicmicaz Short stay, but very nice
Warmly greeted, helpful check-in process. Great location, but a bit far from the water. La Jolla is nt a user friendly destination, so get good directions. Room was nice, comfortable. Shopping center next door has everything you need. Loved having a fridge, and no fee for parking! Pool and hot tub very nice and huge. Like to stay longer next time.
September 9, 2013
Rated 5 out of 5 by Donna219 Great Weekend
We stayed at this location this past weekend. Very pleasant experience from start to finish. SPG visitors have their own section of the hotel. The room was very clean and comfortable. Upon check-in, it was recommended to come to the lounge on Saturday night because they do karaoke. We stopped in for a quick drink and ended up staying the rest of the night (As observers). Not your normal karaoke. Everyone was great. I would definitely stay at this property again!
September 9, 2013