Rated 4 out of 5 by 328
Rated 5 out of 5 by TLSweet Great staff!
Staff is always superb! Friendly, helpful.
March 5, 2014
Rated 5 out of 5 by Moonsafari TriBeCa - So much to offer
Great location with proximity to everything. Want to see Times Square? Subway station on the corner will get you there in 5-10minutes. TriBeCa is a great location with so many great restaurants within walking distance.
February 25, 2014
Rated 4 out of 5 by Jana424 Frequent Business Stays
I stay here often for business and find it very comfortable. The staff is always helpful and the hotel has what you need, with the added convenience of Soho and Tribeca within blocks.
February 25, 2014
Rated 4 out of 5 by Amanda7133 great stay
Room was very clean and comfortable. NO bedbugs! Staff was very friendly and very helpful and always pleasant!
February 24, 2014
Rated 1 out of 5 by PlatinumBlonde Very Disappointing!!!
I am a loyal SPG Platinum and I never chose to write negative reviews, however I feel it necessary to write this review as a forwarning to others looking to stay here. I had a scheduled trip into the city and due to a family emergency could not make the trip.
Rather than being understanding, the hotel instead chose to charge me for the room - their excuse was that they could not sell the room - however one of the front desk people confimed that they were sold out.
So like a previous reviewer - I was dinged for a room I did not take and they received double compensation for the room
This is a terrible way to treat Platinums. I am personally very dissappointed in this customer service and DO NOT RECOMMEND THIS HOTEL
May 24, 2012
Rated 4 out of 5 by Jack2000 An excellent option to enjoy Manhattan
The hotel is modern, staff are courteous and efficient, rooms are clean and great. The Canal St area may not be the ideal place to be with children, but for business travellers or adults is an excellent option. Its location is very good, close to the Soho and to the subway, although do not expect fancy shops or services in Canal St. I would highly recommend the hotel for everyone.
February 20, 2014
Rated 5 out of 5 by john098654 very clean
nice place great location
February 3, 2014
Rated 5 out of 5 by David527 Service Exceeded Expectations
To be honest, we were concerned about staying here based of some of the reviews. However we found EVERYONE we came in contact with to not only be professional and helpful but the staff was perhaps the best part of our trip! We are pretty easy going and there was never a hint of pretension or an unwillingness to go beyond the call. The Management should be proud. We would definitely stay here again. The amenities were adequate and our upgraded room (thank you) was plenty spacious for Manhattan. For what we needed this was the right choice.
May 28, 2013