Rated 3 out of 5 Off to the wrong start from the get go.
We reserved a room at the club level.
You didn't save for us. So the clerk gives us a different room, asked us what kind of room we prefer. Which is what we had reserved (king). Get to the room two queen beds. So call down stairs they send up the bell boy gives us different room. Load up get in elevator to different floor. The room keys don't work, So we have to go back down stairs for another room. Spoke to the manager and she gave us a couple of free drinks. But come on 3 times and still you can't get it right. Not a happy camper.
September 3, 2013
Rated 4 out of 5 by ColoUSA Friendly staff
This hotel has a friendly staff, clean rooms, adequate gift shop. The only complaint is the restaurant. Our group had a breakfast buffet that was served late and incomplete--similar the year before. Ordering off the menu for breakfast wasn't any better. It's a shame that in every other way this hotel is wonderful. More focus on service and food in the restaurant during the morning hours is needed.
August 20, 2013
Rated 4 out of 5 by Leigh42 Great, just a couple areas for improvement
The hotel is great, rooms are very clean, bedding is ultra comfy, and it's very quiet. Just a couple of suggestions for improvement. One, I checked in at 5, and rooms still were not fully cleaned. Even when full, can't the housekeeping staff start earlier? Second, I was with a group, and box lunches during our meeting were practically inedible, grandmas brand cookies, mushy apples, and mediocre wraps with too much mayo and limp lettuce. The names of the different options were misleading too, what kind of lunch am I getting when it's called "Casino" or "Duke City? No idea.
August 19, 2013
Rated 5 out of 5 by Me20013 Unexpected Luxury
I had to book a hotel near the airport for a very early flight the next morning. A colleague recommended the Sheraton as it was close to the airport. I was expecting the typical small basic room with an open closet and sticky floor. I was very pleasantly surprised to find a recently renovated hotel that was exquisitely appointed (Dark hardwood floors in the entrance, built in closets, marble and tile bathroom). The bed was one of the best I have slept in recently. And the staff were all perfect. It also had a restaurant that had wide food (and seating) choices.
August 16, 2013
Rated 5 out of 5 by curtm good nights rest
My family and I enjoyed our stay. Very comfortable clean rooms...friendly staff
August 12, 2013
Rated 3 out of 5 by cptspg1 Middle of the road
Our experience here was middle of the road. We did not have an above average stay. The walls are thin, too thin for a airport hotel when travelers come and go at odd hours.
August 12, 2013
Rated 5 out of 5 by jsimpson Great service.
Food was great and the rooms very clean.
August 9, 2013
Rated 5 out of 5 by Dee2013 Excellent room and hospitable staff
Our room was spotless and recently updated. Very attractive and functional. The bed was very comfortable. The staff was great -- chatty and helpful. Super close to the airport -- took about 3 minutes in the shuttle to get there. Couldn't ask for more.
August 5, 2013
Rated 5 out of 5 by TallyDad Great stay as always
My family stays at this hotel every summer and we always have a great time. The staff is fantastic and the hotel is within walking distance of the airport.
August 5, 2013
Rated 5 out of 5 by Jake7 Happy Repeat Visitor
My only choice when traveling through Albuquerque
August 2, 2013
Rated 4 out of 5 by Frank22 Great stay
My room was great. The employees were very helpful.
August 1, 2013
Rated 5 out of 5 by mml09 Nice Location, Nice place
I stayed here one night before an early flight out of ABQ. It was quite nice. I would stay again next time I need to fly through ABQ. I have family in NM so sometimes it's necessary.
July 30, 2013
Rated 5 out of 5 by Rog1 Outstanding Accommodations
Friendly people, helpful people; great room/comfort and a terrific value.
July 24, 2013
Rated 4 out of 5 by Bexter Nice Vibe, Tech Friendly
The lobby was busy with lots of people having fun! We liked the bank of computers in the front lobby, and especially liked the availability of outlets next to the bed, which was convenient for plugging in chargers. The bed was fabulous. I'd give it 5 stars, but they messed up our reservation for 2 queen beds and we ended up with a rollaway for 2 kids. Felicia at the front desk was wonderful! She was informative and helpful, making the messed up reservation more tolerable.
July 23, 2013
Rated 3 out of 5 by Will1003 Shearton ABQ Airport
The staff of this hotel made the trip. It started with the nicest shuttle driver on the planet, then Brandon at the desk, Edwina in the lounge, and Nancy in the club lounge. I went through 8 card keys to find two that worked and struggled with the elevator reading them every time we got on but the staff was so pleasant I just couldn't be troubled. Please give those above my very sincere appreciation!
July 20, 2013
Rated 5 out of 5 by Amy61 Loved it!
I had the opportunity to stay at this hotel twice in the past two weeks, once for a week and the second time for two nights. The entire staff was so friendly, breakfast was great, the rooms were large and clean and the bed was comfortable. The pillows were the best! Normally I have trouble sleeping in hotel rooms but not here! I would recommend this hotel to everyone.
July 19, 2013
Rated 4 out of 5 by PPPHOENIX Can improve on F & B and Internet
Overall I will stay again. They need to improve F & B service as far as on time room service and prompt service in the dining room. The free internet is 512kb, absolutely shameful. For $10 you get 3gb. Still slow. Mgr did cover the cost of the 3gb...so that was nice!
I could be coming to this hotel 4x/yr 4nights or 16 room nights. Not a lot but .......
Brandon ar Front desk very good, Samatha night MOD could use some training in meeting expectations.
July 17, 2013
Rated 3 out of 5 by Colorado13 Hot and unentertained
We could not get the room cool enough. Set the thermostat to 68 and it still would not cool down. The TV kept losing signal and breaking up. We only had one night planned so I didn't call to report it. If I had to stay longer, I would have called.
July 13, 2013
Rated 5 out of 5 by DTEB Exactly What You Expected
This property was solid. This is the first time I stayed at this particular property and I was not disappointed. It was exactly as I expected- nor surprises and no disappointments. The staff was definitely attentive and helpful in every way.
July 7, 2013
Rated 3 out of 5 by Bk56 Nice hotel
Stayed on the club level floor. The view is excellent and very enjoyable. Food is average but staff in the evening was great! The only complaint I have is very minor. Housekeeping didn't leave shampoo or conditioner so I had to ask for it. This is my third time to stay at this hotel and I will stay again.
July 5, 2013
Rated 5 out of 5 by DallasBob Great stop over
Easy off/on highway while traveling west.
July 2, 2013
Rated 4 out of 5 by Guest14 Pool
Everything about this hotel was great. The pool was dirty and was not cleaned in the entire time I was there. 11:30 to 3pm.
July 2, 2013
Rated 5 out of 5 by Kkap This Hotel has great features
Very clean room with VERY comfortable bed. Spacious and easy to get to.
July 1, 2013
Rated 5 out of 5 by APAR Great, clean and convenient
We had pleasant one night stay at the hotel. It is excellent value proposition for anyone staying in Albuquerque. No complaints. Staff was very helpful as well.
I would stay here again.
July 1, 2013
Rated 2 out of 5 by Mc625981 Hotel issues that should be addressed
Although reservations were made in advance and prepaid, I was given a handicap access room adjacent to the elevator. I am hot handicapped, and as the rooms are set up for someone in a wheelchair, some room features such as placement of the bathroom vanity mirror are difficult to use for someone over 6 foot tall. Also, the rooms are not well insulated for noise, and I heard conversations in the hallway at a voice level that made it seem they were actually IN my room.
I chose not to ask for another room (I had checked in after 9 p.m. and did not want to change rooms). Unfortunately, these previous issues paled in comparison to what happened at 4 a.m. Apparently, the industrial dryer or some similar machine was activated somewhere near our room, and the noise travelled into our room with such ferocity that it woke me out of a sound sleep. I heard this for a good 10 minutes before it went away. Again, 4 a.m., my sleep was ruined and I chose not to want to be relocated. I am not looking for a handout, but someone should address these issues. My room # was 212.
June 24, 2013
Rated 1 out of 5 by MKG421 Everything went wrong
When we arrived our reservations were messed up and not connected as promised when booked since we used two reservations to get the best rates over a 4 day stay. The telephone did not work, the coffee maker was broken, the tv went in and out of reception and they failed to change the sheets daily as requested instead just re-made the beds. I would never return to this hotel it was the worst hotel experience I have ever had.
June 19, 2013
Rated 5 out of 5 by HolBal will stay again
Really like the hotel. One of the nicest hotel gyms I've seen at a 'chain hotel' in New Mexico and near the airport! Would have given Ecellent rating all around but room did not provide mini fridge or microwave ( i like to bring some of my food when travelling for work). I had to pay $15 do have a fridge in my room- should be part of the pkg.
June 19, 2013
Rated 1 out of 5 by divermom Cannot adequately accommodate large groups
My son and I recently stayed at this hotel with a large group of athletes. We had to wait in the lobby several hours past check-in time for an available room and had to keep checking at the front desk for availability. We were there for four days and had our room serviced only once, and that was after multiple phone requests and trips to the front desk. Our request for additional towels was met by an offer to purchase towels and have them charged to our room. The staff, largely, was rude and dismissive.
June 17, 2013
Rated 3 out of 5 by Kap11 Noisy
We were placed in a section of the hotel with a dive team that was occupying many if the rooms and was very noisy late into the night. It seems this was a foreseeable problem and this group could have been put all together?
Perhaps a different situation and I would have enjoyed this hotel more.
June 16, 2013
Rated 5 out of 5 by Constance Fantastic newly renovated hotel
This hotel has gone through extensive and tasteful renovations. Everything is new!
The rooms are very comfortable and very large. The fitness center is also large and has a good variety of equipment and weights.
The hotel is near the airport - but never heard any airport noise. And you can easily walk to the hotel from the airport via a very nice path through a parklike area - no more than 5 minutes walk. Or they run a free shuttle from airport if you have too much luggage to make that walk comfortable.
Love this newly remodeled hotel.
June 13, 2013