Rated 1 out of 5 by SydneyRick Lack of competition makes for poor performance
This airport hotel takes far too much for granted, and performs like a typical monopoly. They don't try to get their customers back, because they believe they will fill the hotel come what may. The rooms are tired, the staff abrupt, and if there was a reasonable alternative at Malpensa airport, I'm sure people would flock to it. All things considered, not a pleasant place to stay, and having stayed at Starwood group hotels on every continent, I can safely say that this hotel is the Group's worst.
June 11, 2014
Rated 2 out of 5 by David1861 Unexpected response
I allowed them to not change the sheets every night (using the card you post on the door). Little did I realize that this caused the room not to be serviced but 3 times in a 9 day stay. The trash cans were not emptied when full, and we reached the very last sheet of toilet paper, before the room was serviced. (service occurred after the first night, then after nights 4 and 5, and then not again prior to leaving).
As a side note, the in-room wifi is so slow that many sites timed out prior to displaying.
April 23, 2014
Rated 4 out of 5 by Tbud Unexpected guests
Although the facilities are beautiful and the staff friendly and helpful, more care needs to be taken to ensure the rooms are made comfortable for guests. Unfortunately, a window was left open sometime before my arrival which led to unwelcome insects in the room throughout the night and many bites. Had I discovered the problem earlier I certainly would have asked to change rooms, but, by the time I discovered the problem and its cause, I was far too tired to think about moving.
July 18, 2014
Rated 5 out of 5 by George107 Great Experience at Sheraton Malpensa
I booked a room at the Sheraton Malpensa for 8/30/13. Our flight arrived at the Milan Malpensa airport at around 6:45 am. Knowing that check-in was at 3:00 pm I had requested an early check-in, thinking they might let me check in around 12 noon. I went to the registration desk hoping to leave my bags with them. I was very pleasantly surprised when the reception clerk told me that my room wasn't ready, but they could have it ready by 8:00 am if I would care to wait.
Talk about dramatically exceeding my expectations. The staff was friendly, courteous and went out of their way to make my stay a pleasant one.
The express train into Milan is located adjacent to the hotel and is a 30 minute ride. Anyone visiting Milan should stay at the Sheraton Malpensa Hotel. It was a great experience
September 1, 2013
Rated 3 out of 5 by Blavet Slow Check in/check out
The Check in (March 17th) - check out (March 18th) procedures are very slow.
The digital approach in use may save time to staff but it's very slow for customers often in a hurry
More specifically, the check out (at 7.30 in the morning; I cannot remmber the name of lady) proved to be very painful becuse, apparently, the staff at Check in level, didn't properly informed the system about the free access to in room wi-fi allowed at reception desk. This result in a very ennoying discussion with the staff at check out desk.
On top of this, the same staff didn't pay attention to client by keeping talking, in a non polite way, over the phone. Even if it was working related, the staff should at least, have apologised for this.
I was surprised for this careless approach of the check out staff
March 19, 2014
Rated 4 out of 5 by Gaby628 travelling
good exprerience with Sheraton hotels
October 3, 2014
Rated 5 out of 5 by arjaguz This Hotel has a great food and beverage experience
Thank you for your effort to make my stay a wonderful one.
October 2, 2014
Rated 4 out of 5 by Oleandaletha Good Hotel but with basic mistakes
This is a new and good hotel but my family and I were unlucky!
We were staying in room 3187 and there was a staff entrance next door. The door kept going all night and every time it closed the bed was shaking, not much sleep!!
Also, the water in the bathroom shower was either ice cold or very, very hot, so not much chance of having a decent shower.
Overall the staff was really friendly and we would probably stay here again, but be careful with your room location and check the water temp....
April 5, 2014
Rated 5 out of 5 by JJCE Outstanding stay
Our family of four spent two weeks traveling in Europe--primarily staying at SPG properties in London, Paris, and Rome. We had several great stays but our stay at this hotel stood out. The front desk personnel exceeded all expectations including helping us to arrange travel to Switzerland for the next leg of our journey. The location was excellent as it allowed us to drop off our rental car quickly and walk easily to the hotel. We were upgraded to an amazing suite using a Suite Night Award. The restaurant was open late, served great food, and offered excellent service.
I have been a platinum member for many years and have never written a review for any property. Our stay was so excellent from top to bottom that we felt compelled to write one for this hotel. Admittedly, we did not have high expectations, but I can honestly say that our experience at this hotel was one of our best stays anytime, anywhere.
August 27, 2014
Rated 4 out of 5 by djfhdsfpu Sheraton Malpensa
Impressive facilities, nice property, and very convenient to the airport. Customer service was not impressive. Check-in was very inefficient, need to have staff be more attentive to those standing in line. It took 10 minutes for someone to take my order at the bar. And I ordered a coffee at breakfast which never came. Staff need to be trained to ask whether guests need something rather than the guest always having to flag down a staff member.
July 24, 2014
Rated 5 out of 5 by Lee18 Not Your Typical Airport Hotel!
I've stayed at many airport hotels and have never been impressed. They typically served their purpose in being in close proximity to an airport. The Sheraton Malpensa was a complete surprise. The rooms were great, the staff very pleasant, and the common areas bright and comfortable. I would stay here again without question.
September 6, 2014
Rated 2 out of 5 by BerkeleyW Mandatory swim cap for pool???
The hotel is beautiful. The rooms are modern and clean. The staff is friendly and welcoming. Everything was great with the exception of my experience with the pool. I got my family suited up for the pool so we could enjoy it while we stayed at the hotel. This is a big job as it's not easy to get two young children into bathing suits...but also because the hotel is very large so it was a long walk for us to get to the pool. Upon arrival we learned of the mandatory swim cap rule. If you don't have one (which we didn't...who does these days???) then you can buy one for 6 Euro from the hotel. We didn't want to pay 40 Euro to enjoy the pool for 20 - 30 mins as we'd planned so we went back to our room and had to explain to our kids that they couldn't use the pool. Made a potential amazing hotel experience unenjoyable.
September 3, 2013
Rated 4 out of 5 by AkG83 Stylish Airport Hotel
This hotel exceeded most of my expectations. It's beautifully designed and furnished. The staff was friendly and attentive. It's basically in the airport so you don't have to plan travel time to catch your flight. The room was beautiful and clean. I really liked the appointments to the room: rain showerhead, comfy bed, etc. I ate at the hotel restaurant and found it quite pleasant. Like all hotel restaurants, it's a bit overpriced but the food here was tasty and with lots of healthy and food-allergy options.
I only have two complaints. The room wifi was fairly slow, especially since it cost 12 euro per day. Also, my room faced the airport parking lot and there was lots of noise there all night. I had to wear ear plugs to get sleep. With another room, not facing the parking lot, I would have been perfectly happy.
May 10, 2013
Rated 2 out of 5 by como13 Started out great...but...
When my husband and I arrived at this hotel we were so excited! We were on the last leg of a very long trip and we were thrilled to be upgraded to a junior suite. The room was amazing...until we realized that the AC did not work properly. It was very hot and stuffy...unbearable. We tried to call the front desk, but the phones didn't work either! On top of that the bathroom lock was broken and my husband got locked in! After going back and forth to the front desk 3 times and having multiple people work on our AC, (and get my husband out of the bathroom) we were then moved to another room, with 2 beds. :( Needless to say, our stay at this hotel was quite chaotic...all we wanted to do was relax and instead we spent hours dealing with this mess! The hotel could have been great, but they definitely have some room to improve.
September 8, 2013
Rated 4 out of 5 by Kiwoz Overcharge of credit card
When checking in my card was debited for more than the room rate. I was assured on checking out this would be refunded immediately. To date this has not happened and I am not impressed
September 17, 2014
Rated 2 out of 5 by swelch1188 good location
i had reserved a non smoking room and although I was told it was non smoking - someone had been smoking in it. I called the desk to advise them 2 times but no one answered. When I went down to the desk to advise them of the situation, I was told I shuld have called. When I said I had and no one answered, I was told - "we were very busy then." Other than that big gaff, all else about the room was fine.
The restaurant food was mediocre.
June 16, 2014
Rated 4 out of 5 by Caterina1463 Excellent restaurant and comfortable rooms
The most surprising element at Sheraton Malpensa was the wonderful restaurant. The quality of the food and presentation was much better than I expected. The atmosphere was lovely as well. As far as the room is concerned, it was large and very comfortable but not much soundproofing was in evidence. Even with a carpeted hallway you could hear someone walking up and down the halls and rolling suitcases. (Room 2101 - perhaps other rooms were quieter.)
May 3, 2014
Rated 3 out of 5 by bbhk Ultra long queue at front desk (no dedicated waiting queue for elite members) & funny bathroom design
I was upgraded to a spacious diplomatic suite, which was nice. However, the super large bathroom has a small bathtub and does not even have a stand alone shower! I wonder what kind of "Italian design" it is...... And I had a bad experisnce that it took me such a long time to queue up for small things at front desk. I suggest they dedicate a queuing line for elite members.
Other than these, the superb location and direct acess to the airport is perfect!
April 7, 2013
Rated 3 out of 5 by FaroFlyer Sheraton Malpensa
Hotel is very convenient for the airport and is only a short walk. Room service food was fine and reasonably priced. WiFi was weak but wired OK.
Big negative is noise. The hotel advertises rooms as "Fully soundproofed" which is mainly true against external noise, but totally untrue about internal noise from doors, trolleys, staff and guests.
This would definitely not be a suitable hotel for day use as noise starts before 07:00 and continues.
January 31, 2014
Rated 3 out of 5 by SanDiegoJim Good and Bad
Upon arrival about mid-day after travel we were advised it would be 30 euros for early check in…..a really bad start to our stay. If rooms were not available we would have checked our bags but to be stiffed for an early check in fee left a VERY BAD impression of the hotel since rooms were available to leave our luggage. A second staff member understood and checked us in without the fee. I was ready to never stay in a Sheraton again. The room was OK and most of the staff were fine. After check in we tried to have lunch. The dining room was jammed so we were sent away. A young lady in the bar moved tables and went out of her way to find a place for the four of us to sit. She saved the day. Lunch was slow, but good. Our second day we were able to have dinner in the main dining room and it was fine as was breakfast before our departure after a two nigh stayl
May 23, 2014
Rated 1 out of 5 by dan1972 4th category hotel not 4stars
this option is great for location because you can just step in the terminal after check out.
But the Sheraton brand is jeopardized at this facility.
I got a room that was literally 300 meters from elevators
although apparently very comfortable, had several flaws that are usually unacceptable in any hotel.
- the toilet had evident signs of rust under the border, poor cleanness
- the bidet had broken plug handle, impossible to use
-water pressure was allowing only a tiny wire of water to flow
- absolutely no hot water
- I had an early flight so I asked for setting up wake up call, never got any
- asked to get a trolley for luggage at my room at 6am and nobody showed up
in conclusion, expected services from an upscale hotel were not met, basic services like cleanness and flowing water+hot water also missing.
Can't believe this is Sheraton in 2012
September 20, 2012
Rated 4 out of 5 by NP18 Great hotel - Bad food
We have enjoyed the stay at the hotel but made one big mistake, we have decided to have our dinner at the hotel restaurant. The quality was much below our expectation, the waiting time was very long and we fealt that someone in the kitchen thinks that whatever he will serve "they" will eat and if "they" will order a shoup with clams & Brendy and finally get just some boiled frozen shrimps" they" will not notice. Our complaint was ignored.
June 19, 2013
Rated 2 out of 5 by MaxWilkins1 Failed the Sheraton Experience Badly
At check in the receptionist informed me he was a smoker when he noted I requested a non-smoking room due to cigarette smoke sensitivity. The room air-conditioner buzzed loudly all night. The bed was too firm to be comfortable. The food in the restaurant was MacDonalds standard. I was really disappointed by the Sheraton on this occasion and felt I paid fifty times too much for what i received.
July 15, 2014
Rated 5 out of 5 by TSizzle Incredible Staff, Great Experience
After a long week of business throughout Italy I was thoroughly spent. The close proximity of the hotel to the rental car drop off area was exceptional and a blessing. At check in I was met by the hotels friendly staff who quickly identified me as an SPG member and my check in was quick and easy. In the morning heading to check out of the hotel I glanced at the flight status screen located in front of the elevators in the lobby to find my flight had been cancelled. Because of this early alert I was able to contact the airlines and make new flight plans before the rush at the ticket counter. After a short walk to the terminal I boarded an alternative flight and continued home. Every member of your staff I met was friendly and helpful down to a final good bye in the morning from the hotel cleaning staff. Thank you for an exceptional stay at your hotel
June 18, 2013
Rated 4 out of 5 by RfSTWO Great location
The room was very nice and our room was quite, but my daughter-in-law said their room was noisy as they could hear the people on the other side of them talking late at night. We liked the restaurant and felt it was a good value with good food. I was disappointed that the pool required bathing caps and would charge 4 euros to buy one. The hotel location is very good.
July 31, 2014
Rated 4 out of 5 by TKSY Convenient
Generally, no complaints. Although not in the city centre, the frequent train down town is convenient and fast. There are minor attention to details which can still be improved on. Some hotel provides a fruit platter to welcome it's members. It would be nice to have free wi-fi in the room. However, at least there's free wi-fi in the public area. The website should state that swimming cap is required and for Euro5, it can be purchased.
October 1, 2013
Rated 4 out of 5 This Hotel is a great home away from home
staying at the Sheraton Milan Malpensa Airport Hotel was so good! we got of the plane and walked straight into our home for the next few days. Some may think its to far from everything but a short inexpensive train ride to Milan City allowed us to see the world of Milan , Italy. At the end of the day we were home and recouping for another! At the end of it all there was no early morning rust to catch our flight as we were there!
August 9, 2013
Rated 3 out of 5 by KMK1951 Typical airport hotel
This hotel is what you would expect from a Sheraton airport property. It is modern, clean, and provides good amenities. On the other hand, it requires extremely long walks to get from the desk to your room, and our trek from our room to the check-in area at the airport required almost 20 minutes of brisk walking (we flew home on Delta, which is located at the far end of the terminal).
July 1, 2014
Rated 5 out of 5 by thebellaimage Great place to rest after a long holiday
I had a long and wonderful vacation in Italy, but a 9.30 flight out of Malpensa to JFK. Rather than deal with traffic, etc. early in the morning, I decided to try the Sheraton. This is very uncharacteristic of me as I generally make a point of seeking out non-chain hotels in Italy. Nevertheless, the Sheraton did not disappoint! The room was large, the bathroom luxurious, room service a bonus, and breakfast excellent.
April 30, 2013
Rated 4 out of 5 by 2002plat all around good hotel
The sprawling hotel offers wonderful rooms, restaurant and club lounge.
The staff was very friendly when we arrived - we were upgraded to the diplomat suite on the club level - the lounge had good snacks and free wine and beer at night and an ample breakfast.
The restaurant served an excellent dinner for a reasonable price and the bar was open until 2pm
easy access to trains and rental car options
a good stay
September 30, 2013