Rated 3 out of 5 by 1331 Weak
Restaurant bar service was poor. Check in and out worse. SPG not recognized at all until after I complained.
Only reason I would repeat stay is because of location at airport terminal.
June 30, 2014
Rated 3 out of 5 by flouflou1 Good Hotel, Bad Staff
We liked everything about our stay at the Sheraton Malpensa except for the rude and incompetent staff at the front desk. A man named "Aggi" greeted us with the utmost animosity and rudeness upon our arrival and instead of checking us into our room, stood at the desk and argued with us over our reservation for 20 minutes. We asked him three times to speak with his supervisor and he refused to honor our request. His English and Italian were both insufficient for his position, and his failed check in process created a totally unpleasant first experience with the hotel.
June 30, 2014
Rated 5 out of 5 by Thirstytraveler Best Airport Hotel In Europe
Tis hotel is perfect! The staff and Resident Manager are extremely professional and understand client service. IThe restaurant and bar/'lounge serve high quality food. Room service is top notch as well. The indoor pool is fantastic and free of charge, The concierage lounge on the 3rd floor is extremely well stocked and accessible. WIFI is free and the signal is strong everywhere.
One suggestions - clear the plates in the concierage lounge more often to keep the tables clean.
June 28, 2014
Rated 5 out of 5 by Radi Great hotel at Malpensa airport
What a treat to have such good hotel with accessibility to the Malpensa airport
June 28, 2014
Rated 5 out of 5 by Ojai Ojai
Excellent service and facilities.
Right at airport terminal.
June 27, 2014
Rated 4 out of 5 by lhbari Quiet, but in-room WiFi charge--really??
This hotel is very large (2 miles walking from room to gate, but part of that is the new re-routing past more shops in the airport before you can double back to the gates). The rooms are spacious and well-appointed (even a wash cloth). The decor is masculine and fixtures are high (e.g. high tub to crawl into and out of, high hooks on bathroom walls--a bit of a stretch for this short woman). But you have to go to a common area for free WiFi--inconvenient, especially given the long corridors). Really? In this day and age? All the other hotels I stayed in provided free WiFi (well, included in the room rate). This hotel's rate was comparable. One "American" feature that is not appreciated.
June 27, 2014
Rated 5 out of 5 by Casslovestotravel fantastic convenience
Fantastically located directly opposite Malpensa airport this is hotel is highly recommended. Great nights sleep and no stress about missing my flight as hotel is connected by walkway to terminal. Only wish I had known about it early - would have stayed the night before my flight in the first instance.
June 25, 2014
Rated 5 out of 5 by Tina88 Excellent Locations and Hotel
Thank you for a great stay!
All staff from check-in, house keeping and at the resteraunt were amazing!
June 25, 2014
Rated 4 out of 5 by IHS3 Excellent Location
Excellent location. You can walk there from the plane in 2 minutes . .Although the room was reasonably well soundproofed you could still faintly hear the car traffic passing by the window with a "wooshing " sound. .This may have been due to a cracked window as the glass pane was crazed. Otherwise overall excellent. Room 3120.
June 24, 2014
Rated 5 out of 5 by Louise46 Location and very helpful staff
Excellent choice if you need a hotel near the airport or if you need to catch the express trains around Italy. All staff were friendly and helpful. Great hotel if you are elderly as it is a short walk from Terminal 1.
I would recommend this hotel to family and friends. I will return. Thankyou
June 20, 2014
Rated 5 out of 5 by JayOR Great location
This fairly new hotel is the place to stay when flying out of Malpensa. It is a short walk to the terminal and provides a nice breakfast spread to start the journey. We had rented an Avis car on our travels and was able to turn it in literally right under the hotel. Very convenient.
June 17, 2014
Rated 2 out of 5 by swelch1188 good location
i had reserved a non smoking room and although I was told it was non smoking - someone had been smoking in it. I called the desk to advise them 2 times but no one answered. When I went down to the desk to advise them of the situation, I was told I shuld have called. When I said I had and no one answered, I was told - "we were very busy then." Other than that big gaff, all else about the room was fine.
The restaurant food was mediocre.
June 16, 2014
Rated 2 out of 5 by AviSen Yet Another Airport Hotel
Being located near the hotel is the only advantage that this can provide.
June 15, 2014
Rated 5 out of 5 by Arev Fantastic
This hotel has great features
June 14, 2014
Rated 3 out of 5 by maxspeed159 Sheraton Malpensa on Business
Convenient and close to the airport but facilities lack love and care... handles loose in bathroom, sauna out of order, pool closed, heat in corridors, carpets with huge stains or uneven, little or no staff at check-in...
June 13, 2014
Rated 1 out of 5 by SydneyRick Lack of competition makes for poor performance
This airport hotel takes far too much for granted, and performs like a typical monopoly. They don't try to get their customers back, because they believe they will fill the hotel come what may. The rooms are tired, the staff abrupt, and if there was a reasonable alternative at Malpensa airport, I'm sure people would flock to it. All things considered, not a pleasant place to stay, and having stayed at Starwood group hotels on every continent, I can safely say that this hotel is the Group's worst.
June 11, 2014
Rated 4 out of 5 by DavidS54 Convenient, comfortable and good value
The hotel is perfectly placed after a long flight. It is just a short walk from the terminal and is right next to the train station. All the staff were helpful and pleasant, the room was comfortable and quiet, and good value.
June 11, 2014
Rated 5 out of 5 by ThinkPink The Last Day of our Holiday
This hotel is fantastic everything, location- as we dropped off our hire car we took a few steps and we were into Malpensa Airport Terminal 1 and the doors of the Sheraton were right there booked in and then were able to take a few more steps and were in airport to claim back our tax, bar open all day for light food and drinks, great meal in restaurant at night and buffet breakfast ( everything imagineable available) included in tariff. Top Hotel would recommend for everything.
June 11, 2014
Rated 4 out of 5 by Luigi2012 INTERNET ACCESS
It's a shame there is not free high speed internet access in the rooms.
June 9, 2014
Rated 5 out of 5 by Katiedid So convenient
While I have stayed at this Sheraton many times since its having been built, I found that this time the staff and the entire hotel seemed to be more "on its game." I always stay on the lounge level and found it to be the best of all my stays. My wife and I look forward to our next stay at the Sheraton Malpensa.
June 5, 2014
Rated 5 out of 5 by DavidP Convenient Airport Location
This is the place to stay the before or after a flight from Malpensa Airport. Its location right in the terminal removes all transportation hassles. The on-site restaurant, Il Cannetto, is a bit over-priced but excellent.
June 1, 2014
Rated 5 out of 5 by julieop only hotel within airport
very pleased with service and amenities.
May 30, 2014
Rated 4 out of 5 by Travelguy2 Convenience
The main feature is easy access to the airport. Right there. Packed, left room, at the terminal in one minute. Staff was nice. Of course, being next tot he airport you expect a bit of noise but still a good sleep.
May 29, 2014
Rated 5 out of 5 by ItalyLover2014 No Noise!
We never heard one plane taking off or landing. Amazing!!
May 28, 2014
Rated 5 out of 5 by TnCnJ14 Convenient for early flight out
Hotel has great location at the airport, just above the train station(about 45mins by train to/from Milan Centrale Station). Long walk to room from lobby. Complimentary bottled water appreciated. Food at the main restaurant was very good, as well as the service personnel, however, we waited more than 30mins for our dinners. Menu items were a bit pricey. There is a lounge nearby offering pizzas and lighter fare for less, but we chose the menu with more options at the main restaurant. Staff was friendly, courteous, and spoke English well. Would stay here again, mostly for the location and wonderful bed after a long day of business or sight-seeing.
May 27, 2014
Rated 4 out of 5 by Shirley68 Convenient Hotel With Easy Accessibility to City
I have stayed at this hotel several times and like it for its close proximity to the airport and easy accessibility to the city. Great experience consistent with the Sheraton brand. A couple of minor issues which can be improved. The free wifi service in the hotel public area cease to be available after checking out. Generally, other hotels would be able to provide a code for hotel guests (dining or stay-in) for such circumstances. Also, they don't provide currency exchange - one would need to get back to the airport to do so.
May 26, 2014
Rated 4 out of 5 by ritxirod HVAC ducts too noisy
I could not sleep well due to an excesive noise from the HVAC duct.
May 26, 2014
Rated 5 out of 5 by carolynb The staff at this hotel are EXCEPTIONAL.
I just want to personally say that my stay at this hotel put the icing on the cake on my trip. My son and I were on vacation to celebrate him receiving his Masters Degree and this trip was wonderful. I want to thank all of the customer service representatives, they are professional, courteous, and very attentive to your needs. You now have a valued Sheraton preferred customer in me. :)
May 24, 2014
Rated 3 out of 5 by SanDiegoJim Good and Bad
Upon arrival about mid-day after travel we were advised it would be 30 euros for early check in…..a really bad start to our stay. If rooms were not available we would have checked our bags but to be stiffed for an early check in fee left a VERY BAD impression of the hotel since rooms were available to leave our luggage. A second staff member understood and checked us in without the fee. I was ready to never stay in a Sheraton again. The room was OK and most of the staff were fine. After check in we tried to have lunch. The dining room was jammed so we were sent away. A young lady in the bar moved tables and went out of her way to find a place for the four of us to sit. She saved the day. Lunch was slow, but good. Our second day we were able to have dinner in the main dining room and it was fine as was breakfast before our departure after a two nigh stayl
May 23, 2014
Rated 4 out of 5 by BobInNC Convenient to MXP Airport
The room was excellent, but the hotel is looking aged, with dirty, wrinkled carpet in the hallways and need of a good paint job in some public areas. Check-in and check-out were a little slow. The buffet breakfast is ridiculously over-priced.
May 21, 2014