Rated 1 out of 5 by ebob Dirty
I travel frequently for work and stay at a variety of properties. So long as my room is clean, I'm generally a happy camper.
Bottom line - this room was dirty, so it was difficult for me to focus on any other amenities. The bathroom countertop had a sticky ring on it. There were soap wrappers from the previous guest on the floor. 2/3 of the bath sheets provided were either stained or dirty - difficult to tell. Day 2, housekeeping didn't come. Day 3, after I requested housekeeping, the countertop STILL had the sticky ring on it, and the wrappers were still on the floor. While this may seem minor, it highlights the lack of attention to detail and makes me wonder what other housekeeping points are not paid attention to. I.e., were sheets changed between guests?
The furniture has seen better days. All-in-all, the hotel just felt tired and dirty.
On a positive note, the gym was spacious and had ample equipment. The staff was very friendly.
August 21, 2014
Rated 5 out of 5 by gld1958 Excellent Atmosphere
My son flew in from CA and met me for a Bronco's game. The Sheraton was excellent. From valet's to the wait staff everyone was friendly and the atmosphere was excellent.
August 25, 2014
Rated 3 out of 5 by JCW0407 Denver - Sheraton
The hotel has a great location, the rooms are nice but the A/C conditions are not great. We had to move rooms hoping that the A/C was better in another room and it didn't change much. The lady that checked us in Shelby was AWESOME! Great service and very accommodating.
June 30, 2013
Rated 5 out of 5 by Terryb56 Weekend Stay
Staff and property are both excellent! Close to the RTD and FreeMallRide.
August 26, 2014
Rated 3 out of 5 by USMCVET Convenient Location
I would expect more from Sheraton based on previous stays at different locations. The room itself was VERY small and had a strange odor. The room was booked as part of a travel package so it is what it is. The location is incredibly convenient to all of Denver.
July 26, 2012
Rated 2 out of 5 by Patrolman I will not stay here again
Lets start with the staff. Un co-operative, rude, and all in all just didn't care at all. I found blood drops on a towel in the bathroom, went to the Concierge and complained, he didn't even bat an eyelid. "Yeah, so what do you want me to do about it"
I told him it was not good enough, he just walked away. Next, we rented a rental car, told 4 of the door people we were sitting on the seat outside and could they tell us when the rental arrived, the car did arrive and it wasn't until an hour later that we actually found the person that delivered the car to us. He had spoken with the same people and they told him they knew nothing about the car. We watched all this facade unwind and no one even cared.
I feel that the staff in this Hotel need a lesson in customer care and are very unprofessional. They all need to read the book "A moment of truth" and get their act together. I will never stay here again and am a very dissatisfied Customer. Having stayed a Sheraton Hotels in the past around the world, I would class this one a the worse.
June 28, 2013
Rated 3 out of 5 by Chacha12 this hotel has great food
this hotel has great food; the sleeping rooms need to be upgraded a bit. housekeeping is slow
August 25, 2014
Rated 1 out of 5 by kalim Old and needs major work
Rm 1840 is an utility closet converted to a guest room. Very tight space w/ 1 double bed, a foot of space between bed to wall and to the TV stand with no closet (instead an open area with a shelf with a rod, no door). The sink has limited space that the hotel had items i.e. hair dryer, etc. on the heating/AC unit that was 1 ft off the ground left of the sink. The sink also did not drain well & shower took more than 10 mins to heat up. elevators intermittently did not read my card that I could not get to my floor even after i had the front desk re-do the key cards. Note that the front desk scolded me for de-magnetizing the cards despite giving her feedback on my experience so far - not cool. Very disappointed
July 25, 2014
Rated 5 out of 5 by PaAn Stay-cation to Denver
Location was excellent! Staff was helpful and friendly. Room was clean and comfortable. The bed was a little worn, but did not hinder a good nights sleep.
August 24, 2014
Rated 5 out of 5 by laurelannk Outstanding fitness facility
Of all the hotels I've visited, this had the largest, most up to date and well-maintained fitness facility. Available 24 hours, it was usually busy at all times! It was a great way to keep up my fitness on the road.
August 30, 2013
Rated 5 out of 5 by APERSON Largest hotel in US
Amazing. Great location. There are so many bars, the gym is the most amazing, largest gym of any hotel I've stayed at.
August 23, 2014
Rated 4 out of 5 by GameChanger Great location, great hotel
I was very impressed by the Denver Sheraton during my three day stay for a short conference. The location on the 16th Street Mall cannot be beat. The architecture and décor are very appealing and staff service level is high. I must admit that I was most pleasantly surprised with the lovely SPG welcome snack - there are benefits to signing up and prioritizing SPGs over other hotels.
August 17, 2014
Rated 5 out of 5 by JeffUC Good value
Excellent breakfast, good value for the price. Free WiFi much appreciated.
March 8, 2014
Rated 5 out of 5 by Tricia Beautiful hotel with great staff
Staff was extremely friendly and knowledgeable of the area, and the hotel was very clean and my room was incredibly big and comfortable.
June 3, 2013
Rated 5 out of 5 by lip54 This hotel's staff is AWESOME!
From the moment we checked in to the moment we checked out the staff was polite, knowledgeable and courteous. I would stay here again.
November 5, 2012
Rated 4 out of 5 by wrelv Desk - Good / Breakfast - Not so Good
The front desk was fantastic. arrived early and they didn't have a room to meet my needs. No problem. Stored luggage, texted me when ready, room was fantastic.
Breakfast was a problem. Ratio seemed to be one wait person per every 4 tables but lacking in service. Food replenishment was tardy at the buffet.
August 19, 2014
Rated 5 out of 5 by krae Staff great
Any questions or concerns I had were handled buy the staff quick and kindly that is always a good reason to return again.
June 16, 2013
Rated 1 out of 5 by JSmith2013 Great Location
Great location of Hotel, however the service and the lack of maintenance is less to be desired.
November 18, 2013
Rated 5 out of 5 by Elway Bronco Game
Great prices, Great location . Nice suite. Had to ask for a frige but it showed up shortly after.
September 26, 2013
Rated 5 out of 5 by MLcoach Great sleep
Everything was fine and especially helpful front desk.
February 2, 2014
Rated 4 out of 5 by theboss27 Convienent Downtown Location
Attended one meeting where it appeared there was no air conditioning in the room on Wed 8/20 - Terrace Room - uncomfortable for large group at 80 deg F
August 22, 2014
Rated 2 out of 5 by CPayne13 Location and Staff: Great! Room: Meh.
This hotel was Nice-ish. Location was great! Especially with all of the food options accessible from within the hotel. Staff was great. When I "blew a fuse" when using a hair dryer, the maintenance man was fast and friendly. Unfortunately, often it is the bad that you remember most. We had to fight the toilet every time get it to flush. The shower drain was ridiculously loud. The TV audio had static. The seemingly convenient HDMI outlet wouldn't recognize my iPad (even with appropriate connectors and cables). Not to mention this was the smallest hotel room in which I've ever stayed. I think I will stay elsewhere when coming back to Denver.
January 2, 2014
Rated 5 out of 5 by Fancy Very nice
Very nice hotel, rooms clean, nice views, roof top pool very nice as well.
June 3, 2013
Rated 4 out of 5 by George281 First impressions
On arrival at 10:30pm, the parking garage was very tight to maneuver and park. Checking in, and being the only person waiting in the preferred line, the young lady w/braces working the counter spent 20 mins chatting/flirting with a patron whilst her colleague checked-in 3-4 people. She then put me in the smallest, furthest away room and tried to explain it to be my fault for arriving so late. Next morning I called lobby to complain to manager. Larry took my call, quickly addressed my concerns and within 1 hr had me in a suitable room. He was very courteous and professional. Basically, he saved the day for your reputation as far as I'm concerned.
August 16, 2013
Rated 3 out of 5 by William811 Hotel did not meet expectation
Having stayed at several Sheraton and Westin properties and must my room was a real disappoint meant for the price point. My mirrored closet doors were off track and the relative size of the room was a disappointment as well. I stayed in the tower and access to it from the lobby was a little confusing when first directed by the staff. I know that was because it was across the street and having a customer go outside crossing traffic would not be the right thing to do. Once there two elevators on the tower side were just a bit too small when several people needed access. Staff was friendly, lobby attractive, room 1534 did not meet my expectations.
November 3, 2012
Rated 2 out of 5 by Michaelbw1998 Great Location, Many Inconsistencies
Located ½ Block from the 16th Street mall with its free bus.
Bad experience with Samantha at the front desk: When my wife asked about stamps, she was rude and dismissive, and then proceeded to give inaccurate information. After I complained to the front desk manager this young lady shot us dirty looks when we passed through the lobby.
Gym was very well equipped, though not all TV’s were operational
The hotel layout was confusing.
WiFi was spotty and required separate logins multiple times per day, worse on mobile devices
The room was small, no dresser or wardrobe; it has 2 small nightstand cubbies for clothing which were insufficient.
January 6, 2013
Rated 4 out of 5 by YCatSG A good conference hotel
I attend a conference at this hotel in September 2012. Th ehotel has suitable conference rooms, and staff are working efficiently on all the conference matters.
As for the guest rooms, I stayed at the Tower block, which is an old block built in 70s. The airconditioning is rather a historical model, which creates loud noise in comparison to others used nowadays. I needed to switch off the airconitioning throughout the night in order to sleep.
Also, for guests from Asia, we would not prefer to walk bare foot. Normally, a pair of indoor slipper is provided for all hotels in Asian region.
Overall, the hotel room is clean and comfortable to enjoy.
September 11, 2012
Rated 4 out of 5 by MACro Overall good stay
My check in went very well but no SPG benefits were explained. I'm not sure if there are any other than earning points. I was using the "green option" on housekeeping so perhaps I would have received a free water each day? I did get 1 day of free internet (the only day I tried) so perhaps that is an SPG benefit.
A number of folks at my conference had a hard time figuring out their way around and one person had someone try to get in his room - supposedly that person had the same room number in the other tower. The two towers should have distinct numbers. Another person reported to the front desk an "odd" person loitering in the hall of her floor and was sort of dismissed by the person she called. Later that odd person tried to get in her room and she had to call back.
The fitness center was very nice, lots of machines and room to work out.
The food at the conference was excellent - a nice variety for the big eaters as well as those of us who like to eat lightly. Also, one night a couple of us ate at the bar restaurant and it was excellent.
I did not sleep well any of the 3 nights I was there. It may partly have been the altitude and the dry climate. My room seemed stuffy and the air dry even though the thermostat was set at 65. Finally I just turned the fan on all the time to circulate the air.
The hotel is excellently located and overall my impression is good. I would stay here again.
August 24, 2014
Rated 4 out of 5 by nmcap1 Staff is Great
The check-in personnel were great; notable was Maria.
August 19, 2013
Rated 5 out of 5 by Bill77 Great Stay
Pleasant stay away from home. No problems.
June 13, 2013