Rated 5 out of 5 by GS808 "Service Charge" at The Edge of Waikiki
I am a kama'aina, and was more than happy to pay a mandatory 18% tip for a party of 6 at The Edge of Waikiki restaurant at the Sheraton Waikiki. I was NOT happy that they called it a "Service charge" on the bill, with another line under it labeled "Tip", implying that the service charge was not the mandatory 18% tip. It was very misleading. If we didn't ask our waitress what the "Service charge" was, we would have given her an additional 18% tip. This is not a nice way to treat the guests who may not ask what the service charge was for, or for non-English speaking guests.
The food and atmosphere were great, but it would be better for the restaurant to list the "Service charge" as "Tip" on the receipt and then label the second line as "Additional tip", as do other restaurants in Waikiki.
13 de junio de 2013
Rated 5 out of 5 by Coop21 We Keep Coming Back
Our initial greeting with the hotel preferred guest rep Ashley was not a good representation for the hotel. But after check-in everything else was perfect! We keep coming back to this hotel because of the wonderful accommodations, the hypnotic ocean and beautiful surroundings.
11 de junio de 2013
Rated 5 out of 5 by travelnut An excellant place to stay
Will always stay at Sheraton Waikiki in Honolulu, million dollar views from balcony, lovely rooms, staff excellent and facilities top notch. Infinity pool is a bit crowded but other pool is available and the beach is a step away. Food in room service not always of good standard and restaurants have limited menus but plenty of places nearby to eat so this didn't affect us at all. Reception staff made you feel welcome and very happy to be there. Would recommend this resort to anybody, its just a great place.
6 de junio de 2013
Rated 5 out of 5 by Mitch310 The hotel has nice infinity pool..
This is the first time that we check in sheraton hotel.. And all i can say mah family had blast in staying .. Hope we can go back Again..
2 de junio de 2013
Rated 5 out of 5 by JeliTor Great Location and Great Customer Service
Things that I loved!
-The "Gift" Shop for the Spg Guest, I definitely felt special.
-My daily morning view of Waikiki Beach and Diamond Head
-Kai Breakfast in the morning
-Randy at the Front Office, made my check in experience great! Thank you for the recommendations, we loved Lanikai Beach as you said we would
-The pool and the fast water slide (Hey you're never too old for a ride down the slide)
Overall it was a great experience
31 de mayo de 2013
Rated 5 out of 5 by Giddy25 Amazing location
Loved the location of this hotel, right on Waikiki beach. My room overlooked the Pacific Ocean and it was truly amazing
31 de mayo de 2013
Rated 5 out of 5 by Aloha777 AWESOME, again and again since 1988
Since my first stay at Sheraton Waikiki back in 1988 this hotel is only getting better and better. The last experience in May 2013 proved it and I am looking forward to stay at this hotel in not a distant future. In one word Sheraton Waikiki is my favorite in Oahu.
29 de mayo de 2013
Rated 5 out of 5 by luap honolulu
the best location on waikiki, great pool and shops staff very friendly and helpful
28 de mayo de 2013
Rated 5 out of 5 by mauigirl Awesome view!
I only stayed one night in this beautiful hotel and everything was perfect. The staff at the front desk was very nice and professional and gave me all the information I needed.
28 de mayo de 2013
Rated 5 out of 5 by Jordan Everything was Excellent
This was such an amazing trip and the Sheraton Waikiki was the true reason. From valet when we arrived late at night to the front desk when we checked out early in the morning, EVERYONE was so nice and accommodating. The rooms were spacious and clean, housekeeping attentive and boasted a beautiful view. The food by the pool was some of the best we've ever had outside of a four star restaurant. We will be returning in the future!
28 de mayo de 2013
Rated 5 out of 5 by Jen73 get ready to relax and enjoy the views
The Sheraton Waikiki is our favorite place to vacation as it always means that we will enjoy a fantastic vacation. We take several nice vacations yearly, but our annual trip to the Sheraton Waikiki is the one that we look forward to the most for relaxation. We always know what to expect..... it is so nice to see the many familiar faces year after year. The joy of watching the waves and the sea turtles, right in front of the resort is fabulous. Thank you.
26 de mayo de 2013
Rated 5 out of 5 by Andrea001 Awesome hotel!
Loved our stay here! Resort amenities and pool were fantastic. Staff is super friendly and helpful...everyone was constantly greeting us. Room seemed a little bare...minimal modern-ish furniture and our view was terrible (we saw the rooftop pool and parking garage of the hotel next door). This was my only complaint given that we are SPG gold members I expected a better room since other SPG hotels always gave us a decent view. On a positive note, the beds were awesome and very comfortable, my kids especially loved them. We had a mini fridge in the room which was fantastic to have. Rooms were superbly cleaned. We've seen other hotels and we are so glad we chose this one! High end shopping all around as well as restaurants and the International Market place (pearls and Hawaiian souveners). Resort fees and parking was actually lower the other hotels. Thank you for an great anniversary experience!
25 de mayo de 2013
Rated 5 out of 5 by Candy15 Perfect location on Waikiki
The hotel's location on Waikiki Beach makes it a wonderful choice if you want to be right in the action!
21 de mayo de 2013
Rated 5 out of 5 by Holly84 Great central Waikiki beachfront Hotel
This hotel is exceptional, it right on Waikiki Beach, in a great central location and offers fantastic service! I will be recommending to all my family and friends!
21 de mayo de 2013
Rated 5 out of 5 by Jermar Elevators
I have stayed in probably stayed in 750 to 2000 hotels and never have I seen elevators not ring to noticing you when it's stops on your floor after pressing button. This has 10 elevators. You push down button and 1 stops but dosn't ring. If your not looking all around you miss it
20 de mayo de 2013
Rated 5 out of 5 by suesue22 Best Pool on the beach.
The Sheraton Waikiki seems to be the best place to stay whether you want night life or relaxation. The infinity pool is the best pool on the beach. The staff is always right there with whatever you need but they don't hang on you waiting for your requests. If you want to go down to the beach and get in the ocean it's right there. The room was clean and the staff was attentive to your needs.
15 de mayo de 2013
Rated 5 out of 5 by Edwin Mahalo Sheraton Team
A wonderful location, run by a fantastic GM and capable staff. Everyone was so wonderful.
I would have to say that the housekeeping staff was always smiling, saying good morning and so well motivated.
The crew at the Pool - Bruno and Nate!
The whole staff at the Peet's Coffee (Guy with the Mohawk and pregnant girl)
Rum Fire - Aaron, great service and attention to detail.
12 de mayo de 2013
Rated 5 out of 5 by KJlized KJlized
Location is great for family trip. It is close to beach, main street and Duty free shops. Two pools are clean and great to relax in. Kids love the slide. Ocenview Room is excellent and the staff are really friendly.
8 de mayo de 2013
Rated 5 out of 5 by Becky AMAZING CUSTOMER SERVICE
Everyone was very friendly...everywhere we went.
8 de mayo de 2013
Rated 5 out of 5 by JULIE GOOD
THE ONLY PROBLEM THAT I HAVE
WITH THE COMPANY I BOOKED WITH
I WAS NOT AWARE THAT I DID NOT EARN
STARWOOD POINTS BECAUSE I BOOKED WITH A THIRD PARTY.
THIS SHOULD BE MADE KNOWN TO
I BOOKED A TOTAL OF 12 NIGHTS ALL
AT SHERATONS AND ALSO I JOINED
MY FRIENDS AS WELL ONLY TO FIND OUT WE ARE NOT ENTITLED TO ANY POINTS
8 de mayo de 2013
Rated 5 out of 5 by KaySL True Resort Living
Great location and amenities. Kai Market was a great breakfast buffet option. Dole whips around every corner. Convenient shops for needs and gifts. Resort fee a little high, but take advantage of all that it offers. Lei making class was fun. Khakari Spa - excellent. Gorgeous infinity pool. Extremely close to everything in Waikiki. Only down-side - sheets had stains or odor on fresh change.
3 de mayo de 2013
Rated 5 out of 5 by Savytraveler honeymoon
We had nothing but perfect service at this hotel. They were very accommodating and went out of their way to help with anything they could. We can't wait to return
1 de mayo de 2013
Rated 5 out of 5 by sdman36 Very nice week at the Sheraton Waikiki
From the time we arrived, we were treated like VIP's. From the suite upgrade, to the Platinum benifits offered. The club room was great, for both breakfast, and evening food and drinks. The staff was kind, and friendly everywhere we went. We loved the place, and will come back some day soon.
29 de abril de 2013
Rated 5 out of 5 by Sven69 Offer Gluten Free food
For the many people who require Gluten Free food due to celiac disease or gluten sensitivity, it is very difficult to travel. However, The sheraton Wikiki was more than helpful. We contacted them before we arrived and the chef called us back and verified everything. They used separate utensils to avoid cross-contamination and all restaurants in the hotel were notified and were ready for gluten free options for us. Great service and a great hotel all together.
24 de abril de 2013
Rated 5 out of 5 Enjoy!
beautiful hotel, was our 33rd wedding anniversalry and everying was perfect
22 de abril de 2013
Rated 5 out of 5 by Marcia The Hotel Staff is superb!
I am a frequent visitor to Hawaii and usually stay in Starwood properties. Of all the Oahu choices, this hotel is by far the best in making their Platinum members feel welcome. From the valet team, to the front desk, to the the Ast. Manager, to the nice welcome card from the hotel manager, and the housekeeping staff--they truly care about their guests. Can't wait to return!
21 de abril de 2013
Rated 5 out of 5 by PattyMarie We will be back!
Plats are recognized nicely at the SPG hotel. We were upgraded to a suite, access to the nicest lounge, and staff was exceptionally nice. A plat bracelet got us all the towels we needed and no waiting. This hotel makes me stay loyal to the SPG program. I can bring my family here every year for spring break to relax, The Lawsons store made us feel like we lived in Japan again. Thank you Sheraton for making our stay perfect!
20 de abril de 2013
Rated 5 out of 5 by PQRSTcomplex Exceeded Expectations
From Valet Parking to Check in to Leahi Club I could not have been more satisfied. I took a week off to defrag and relax, and that is just what I got. Shawn checked me in quickly and smoothly, and I was immediately and courteously recognized and recieved platinum hospitality from her, and I did not forget it. Valet parking was incredibly pleasant and fast. The Leahi lounge served my needs well, and provides an astonishingly beautiful setting on the 30th floor with unsurpassed views of Waikiki beach and Diamond Head. My room was on the 22nd floor, Ocean View, with a memorable view directly overlooking the Infinity pool. I had no troubles relaxing at the pool and finding space anytime, swimming in the ocean and being catered to my any drink or food wish. I ordered room service a couple of times and was always pleased and happy with the speed of delivery and the quality of the food. The activities desk helped me with everything I wanted. I relaxed, read, slept soundly and comfortably, with the room cleanliness and in room security safe meeting all my needs for an unbelievable R&R experience. I was at home the entire 7 nights, and could only wish I could have stayed 30 nights. Every single shop, waiter, staff member and houskeeper were as happy and pleasant as they were professional and efficient. You cannot find a better place to stay in Waikiki for the value. I felt like Ali'i the entire time from the moment I arrived to the minute I checked out. I travel to the Hawaiian Islands at least 10 times a year on business, but to be able to just vacation there is an incredible privilege, and the Sheraton Waikiki will not disappoint you. Book your vacation stay there if you desire first class hotel service, ammenities and comfort. I look forward to my next return with that longing in my heart that every person who has ever traveled to Hawaii knows. Mahalo Nui Loa Sheraton Waikiki. Aloha.
16 de abril de 2013
Rated 5 out of 5 awesome vacation
we booked this stay as a mini vacation. was just my husband and I. when we checked in we was greeted by Mark or Matthew. sorry can't remember the name but, he was so good in taking care of our needs and what the hotel had to offer. when we got to our room it was so amazing and breathe taking we loved it . the only problem was the TV in our room always had a weak signal so we could only watch certain channels.. the other room we booked there TV was great.. but, overall we enjoyed Rumfire, Kai market, the food restraunts, in the hotel and the service we got was awesome. We are coming again to stay in June for another function we have to attend. We both can't wait to come back. thank you so much for a great service..
12 de abril de 2013
Rated 5 out of 5 by WineAdvisoryGroup Convention Hotel But Fine for Leisure
Even though this is a giant place, geared towards conventions, it still works for a family vaca as the location on the beach is excellent, the facility is kept up, it has all the services you need, and the staff is friendly.
9 de abril de 2013