Rated 5 out of 5 by Hapahaole Sheraton Waikiki
We had an excellent Diamond Head ocean view room. The room was well laid out to maximize the amazing view and was spacious and well appointed. The balcony and chairs made sitting outside very enjoyable. Rumfire has a great afternoon atmosphere with relaxing local style cocktails and music. Kai Market has an amazing buffet - we enjoyed the seafood and local style food on Saturday night. The only disappointment is the pools - it is very difficult to find a deck chair after 11 am and the space is very crowded but the infinity and water slide pools are still gorgeous!
January 7, 2014
Rated 3 out of 5 by Peter19147 Great location but below SPG category 5
The hotel is in a great location if you want to be in the center of Waikiki. The rooms have not been updated in years and below average. The fitness center has antiquated equipment and the bathroom is 2 floors away!. The resort charge is a joke and I suspect almost no guest uses any of the benefits offered. That charge should be a credit of $50.
The manager was concerned and did upgrade the room which was still outdated and postage stamp size.
The infinity pool is beautiful and Gold members are given a wrist band so towels are dispensed without towel cards.
September 17, 2012
Rated 5 out of 5 by Ricki2014 This hotel was outstanding...
I would recommend that the guest be told that in order to use the F&B discount card you must be registered because the charges are added to your room. I had checked out, but was not ready to leave your beautiful hotel. I tried to use the card at the Helemoa pool and was told I couldn't.
Also, I had called the morning of check-out to ask for a late check out which I was given. However, when I returned to my room a little after 11 a.m. my key didn't work. That was hugely inconvenient!!!
Otherwise, love, love, love the hotel and all your beautiful amenities!
January 22, 2014
Rated 5 out of 5 by Microsoft Trird favorite in WORLD
Location, location, location.Great view and staff but HAVE to get to Hana Hana Lounge on 30th floor. . My 3rd choice in THE WORLD
November 19, 2014
Rated 1 out of 5 by qqq789 Worst Hotel Experience
This is the worst hotel stay I have ever had at a Starwood, or any property. First, if you arrive by airport shuttle, you are dropped off in a bus depot, which is a short block with stairs from the reception area. No assistance, no signs, just stairs & crowds. Next, I went to my no smoking room only to find the entire no smoking floor and room to reek of cigarette smoke. Finally, my next room, which was ocean view on a high floor, had ants crawling in the bathroom and nightstands. While all staff were extremely nice, I was not allowed to move again because I moved once before and the hotel was full. I am seriously considering closing my SPG account.
August 12, 2012
Rated 1 out of 5 by larry0358 HORRIBLE EXPERIENCE!
Horrible experience, would not recommend to anyone. There was NO ONE there at the front of the hotel when we unloaded our car for check in, it took 30 minutes in line to check in in the early afternoon, they gave us TWO DOUBLE beds when our reservation was for one KING and did not TELL US until after we took all our OWN luggage (6 items) upstairs to our room. Then, we had to take our OWN LUGGAGE back downstairs and wait in the check-in line, which took another 30 minutes, and get in line again to get the room we wanted. The manager did not seem to believe anything I told him that just happened to us, so I had to SHOW him my one KING bed reservation on my phone. The service provided overall was really bad. I would not come here ever EVER EVER again.
May 16, 2013
Rated 4 out of 5 by Jimtraveller A good stay at a good hotel
Stayed at this hotel many times when I visited Honolulu.
The location is great, right on the Waikiki beach. If you get an ocean view room, the view is great.
The upgrade has been hit and miss.
The club lounge is very spacious and has a great view to the city and the ocean. The food offering could be a bit more versatile.
The late check out has been rarely granted even with platinum guests, even till 2pm. THIS IS FLAWED, as most mainland guests have late evening flight back to mainland, and would be great if they could stay till 4pm.
October 7, 2012
Rated 2 out of 5 by awc4 All Kinds of Problems
Given how large this property is, I do understand that it is difficult to keep every room in this property in top shape; however, I was disappointed in the problems I encountered during my vacation at this property. Granted, I was upgraded into a great suite and the Club Lounge is really great; however, the room was not ready until late in the afternoon and it was also not clean (with dirty towels on the bathroom floor) when I checked in. The hotel is at a great location and I was grateful for the gorgeous view available from my suite.
November 7, 2011
Rated 4 out of 5 by Bob1212121212 Sheraton Waikiki from Gold Perspective
Initial confusion re: the bedding. Email confirmation confirmed 2 double beds, but had to make 3 phone calls to switch room from a King to the confirmed 2 doubles. One lady on the phone sounded "burdened" by the request. Did not get name.
Upon check in - great SPG Gold recognition. Derrick at the front desk was Fantastic and went above and beyond to ensure a great experience.
Upon asking for the late 4pm check out - it didnt happen. I have never been denied it at any global SPG property so was a tad upset about that. We planned our time at the Sheraton with the assumption we would get the late check out. Spoke to Mgr Brian Chan and he offered an abbreviated late check out of 1pm but was disappointed I could not receive the 4pm entitled late check out.
October 15, 2013
Rated 5 out of 5 by Bkbroome Great pool!
This was my third visit to Sheraton Waikiki. I chose this over other properties mainly for the Club Lounge access (lovely spot for breakfast or to chill in the evening) and the pool. Having an adults only pool is a brilliant idea! The pool attendants were great too, especially Filippo.
The rooms are basic but have what you need. It's a large hotel and you're always in a crowd once you leave your room. That said, the facilities are great and the staff is very friendly. Restaurants are ok but there are plenty of other options nearby.
August 3, 2013
Rated 4 out of 5 by RP30 Great location and friendly staff
I would stay here again as the location is one of the best and the hotel is right on the beach, which is a big plus. Secondly, the staff was very nice. The only bad thing that happened and I don't think the hotel was able to control, was a guest in our hall who kept smoking and the smell would come into our room every time. Although security was called in to investigate since the hotel is 'smoke free', I think the guest just ignored it and continued on. I spoke with Brian, the manager about the issue and he was very understanding and offered to move our room and also comped our resort fees due to the issue. I think the fact that the hotel had their manager and security looking into the issue really meant a lot to me and because of that, I would come back.
July 18, 2013
Rated 5 out of 5 by Sherrie59 Exceptional Setting
What an exceptional setting for Sheraton Waikiki right on the beach with stunning vistas.We recently stayed at this hotel and enjoyed the excellent facilities this hotel offers, such as from a swim from a well laid out pool straight on to the beach, Hammocks to rocking chairs to get you totally relaxed from the moment you step into this amazing hotel.It was never to much trouble for the guest services and Aloha Landing ..what an excellent idea, staff there were fantastic in helping you get to your destination without any worries.
February 23, 2013
Rated 3 out of 5 by Taiko2 Beware
-We arrived early, just before lunch and were allowed into 1 of 2 booked rooms.
-First shocker, we are forced to pay a 'resort fee' of $25 per room per night which includes parking and Wifi access. Not needed but we had no choice.
-Pubik (k=c) hair in the shower and on the toilet were a real let down after running around all day.
-Couldn't hook up to the WIFI, and several staff members were unable to assist. Several hours and tries later, a capable staff helped.
-The free water we were forced to pay for ($25) was not in our room.
August 13, 2012
Rated 1 out of 5 by BR058 Too big, too impersonal, poor recognition
this is an oversized hotel that is so impersonal and very focussed on serving the tour groups from Japan and Korea as well as large convention groups. The lounge makes most second rate cafeterias look professional, the range of food and its unhealthy nature is appalling. The cleaner left their dirty cleaning toothbrush, They closed the main feature pool one day at 3pm - actually 2.30pm as that's when the staff needed to start closedown to meet 3pm - this was to cater a large convention. The guest services desk is is slow due to excess demand and friendly service levels are low. As for platinum recognition, no personally signed welcome letter, or special welcome plate - only time this has ever NOT happened. Not the place for welcoming personal, relaxing stay ...
November 30, 2013
Rated 3 out of 5 by Bo123 Great location!
Overall the hotel was good, not great. There are a few great things about it. Great = location, on the beach, next to shopping, very central Waikiki. Tourist hub for a lot of Japanese so the lobby is ultra bustling (some people think this is good, others hate it). Good = convenience, restaurants were good but a few are pricey, market in the lobby, Peet's, Ice cream, other shops, activities, pool tables in lobby, nice pool for kids and infinity view pool for adults. OK = rooms, standard rooms, beds are not very comfy and neither are the pillows
Bad = SPG members don't seem to get anything extra, in fact I got a room in the back facing the other hotels with courtesy loading dock noises at 6am every morning. Very disappointed. Don't stay here if you don't face the ocean
December 2, 2012
Rated 2 out of 5 by Betterluck Need improvement
We arrived early and the systems went down they could not make room keys. I have been traveling and had not received my new PLATINUM card and the person at check in did not even acknowledge that I was an SPG member, then when I came back down to get my room key I told Amy I was a member, she stated this is a GOLD card and I had to ask her to look up my status and she did not seem happy. If you do not like to work early shifts!! May need a new job, really do not need to be at the front desk. 1st person you see!!!
March 20, 2014
Rated 3 out of 5 by AmyBeth2014 Some problems
There was a lot of inconsistency at this hotel. We had perfect service by Jessee at the pool. He had told us that because we had the SPG wrist bands we could have as many towels as we wanted. Then one morning a girl gave us a hard time for asking for 2 each. She was pretty rude and asked if the other 2 people were coming. The wait staff by the pool was also inconsistent. Had great service one day and lukewarm the next. The best service at the hotel was actually from a guy at the Peet's coffee stand by the valet.
February 10, 2014
Rated 3 out of 5 by Bobby47 The pool areas and the location of this hotel with its amazing views were its best features
The views Oceanside were amazing and the cleaning, tour and bell desk staff were excellent. The reservation staff were obviously overworked as they were not customer focussed and in many instances unhelpful and bordering on rude. The staff members who served us in Rumfire ensured that no tip was left and that we would never return there to dine (strange as there were very few diners in there anyway). Some of the pool / beach team were really good and others could do with some of the same training. The rooms were very average and in need of updating to warrant the room rates charged. Holes in Curtains and sheets is not a good look. There are many improvements needed but as this hotel has a large volume of occupants due to its location it is not likely that anything will happen soon.
July 20, 2013
Rated 3 out of 5 by Alii Room condition/Concierge
Bath tub shower was clogged with standing water while taking a shower. Resort fee card states exercise classes are available. However these classes are not available every day. Should be noted on card depends on day. Room was freshly painted and looked great, however still had strong fumes. Concierge was unable to provide information in a timely fashion. Requested information 24 hours in advance of desired activity time. No information given. Felt as if the Concierge did not have time to be bothered.
July 25, 2012
Rated 5 out of 5 by GS808 "Service Charge" at The Edge of Waikiki
I am a kama'aina, and was more than happy to pay a mandatory 18% tip for a party of 6 at The Edge of Waikiki restaurant at the Sheraton Waikiki. I was NOT happy that they called it a "Service charge" on the bill, with another line under it labeled "Tip", implying that the service charge was not the mandatory 18% tip. It was very misleading. If we didn't ask our waitress what the "Service charge" was, we would have given her an additional 18% tip. This is not a nice way to treat the guests who may not ask what the service charge was for, or for non-English speaking guests.
The food and atmosphere were great, but it would be better for the restaurant to list the "Service charge" as "Tip" on the receipt and then label the second line as "Additional tip", as do other restaurants in Waikiki.
June 13, 2013
Rated 4 out of 5 by Hawaii6 Excellent amenities, luxurious surroundings.
Excellent amenities, lovely pool area & shops. I was disappointed with the cleanliness of my room upon arrival, but staff were responsive to the complaint. The room décor leaves a lot to be desired - spartan & dull, not in keeping with a 5 star hotel. Shower in my room didn't work properly - also disappointing. Fridge overheated due to lack of breathing hole in back of cabinet.
September 4, 2014
Rated 5 out of 5 by Craig28 Superlative
This was our first time at the Sheraton Waikiki and as a Gold Preferred member I couldn't have been happier. The hotel exceeded our expectations in every way. I never once heard "no" from the staff--every response was "Let me see what I can do," and the answer was always "yes". We received an upgraded room with a fabulous view and more amenities than we could have ever hoped for. Even the recommendation from the bell captain for good pizza was dead on! We will DEFINITELY be coming back.
March 17, 2014
Rated 5 out of 5 by H3H4 Excellent staff
We've stayed at the Sheraton Waikiki several
times in the past and the staff has always
provided us with excellent service. They are warm and welcoming and were very friendly to our grandchildren who are 7 and 3. They made the little ones feel just as important as the adults and I really appreciate their kindness toward them. The pool is a fun place for families and accommodates the needs of all ages. Mahalo for a fun and relaxing staycation!
July 28, 2014
Rated 4 out of 5 by MJA2 Great location and amenities
Hotel offered a great view of Waikiki beach and the surrounding cityscape. The infinity pool and bar service offered in the pool is great and definitiely a highlight when you're looking ot relax and enjoy a beautiful view. Rum fire is a great location and night scene too for those looking to start/end the night in a nice location. The service (front desk, bell hop) was top notch- bags we're held for us both when we arrived and departed and everyone was very pleasant and professional.
November 3, 2013
Rated 5 out of 5 by spy212 A Real Fun Property
From the moment that we have arrived, all staff have been very friendly and professional. They have been very helpful. The property is a bit aged, but well maintained. The rooms are spacious and clean. The restaurants serve up pretty standard meals that are well prepared. Everything was in order and nice for a very busy hotel. The only drawbacks were - two days the housekeeping staff did not refill our bottle water, and one day they did not get to place enough towels in the room.
September 19, 2013
Rated 3 out of 5 by Dissapointed2012 This hotel has a great location but.....
Althought this hotel has a great location in Waikiki this also contributes to the over crowding! We couldn't even sit at either of the pools, we had to keep checking back to see if we could get a seat to sit and enjoy the facilities. When we arrived we waited in line for quite a while to check in,our room smelled of cigarettes and we had to move to another floor. We were told someone would bring us new keys but we ended up having to go back down to get them. Pretty dissapointing!
July 25, 2012
Rated 5 out of 5 by JoeR21 HOTEL & LOCATION HAS IT ALL . . . .
We've stayed here since 1977 when our daughter was 7 and stayed recently when our granddaughter turned 7. This is the best place on the beach at Waikiki. The location is great with an spectacular view of Diamond Head and access to the beach and nearby shopping. The new family pool, with slide, is awesome. The staff is friendly with a lot of Aloha spirit and the configuration of the hotel allows for nice breezes to pass through. Will always be our first choice....
June 11, 2014
Rated 5 out of 5 by ICDoc Sheraton Waikiki October 2012
xx02 suite is very nice. Bedroom view is of Diamond Head and evening bar music is easily heard and enjoyed. Sitting area view is of ocean. Both rooms have lanais which are great for sitting, viewing, snacking and just plain relaxing. Wi-Fi is spotty around the property. Wi-Fi is included in the daily extra charge but it is a 24 hour period. One must go through the sign-up hassle every day when the connection drops out. The connection should remain for the duration of the stay.
October 21, 2012
Rated 5 out of 5 by Judi99 The hospitality we received at this hotel was perfection!
Our vacation here at The Sheraton Waikiki Resort was one of the best. Our rooms were very clean, comfortable, and welcoming. We had nice views of the ocean from our balconies. They had all the amenities that we needed and provided shops that you could find necessities and gifts at.
Any contact we had with the staff were helpful and enjoyable.
We will recommend this hotel to family and friends. We will definitely return again.
Thank you for making our time so enjoyable.
April 20, 2014
Rated 5 out of 5 by VSHawaii14 Fantastic and well located property
This hotel is extremely well located to great restaurants, shopping, beaches in fact everything is within walking distance. The adult infinity pool is amazing and the view makes you want to stay for hours. We were very impressed by the hotel and cant wait to return. Great hotel for conferencing with loads of space, rooms are spacious, we were lucky enough to be upgraded and could easily have stayed forever!! Thank you Sheraton Waikiki, hope to see you soon!
June 10, 2014