Rated 3 out of 5 by Bill50 The hotel is losing its focus
I've been staying at this hotel on and off for over 30 years, being close to organizations I work with. This latest visit is causing me to look for other hotels in the vicinity. It was recently renovated, but in that renovation, the designers placed the desk next to the A/C unit. The made the desk unusable until I blocked the A/C vent with some room furniture. Housekeeping needs attention. I returned to the room late in the afternoon and found the bed unmade and a cleaning rag left on the nightstand. The hotel is not located near many restaurants, so in the past, I had relied on the hotel restaurant. Their menu choices appears to have been reduced. Lastly, the Internet connection is slow and expensive.
I try to stay at SPG hotels to gain status in your rewards program. Frankly, the requirements are too high compared to other hotels to gain any meaningful benefit.
December 19, 2013
Rated 5 out of 5 by SaltLakeJoe17 Tremendous Staff
Front desk staff (Teresa, Maria, others) are always friendly and helpful. They recognize me every time and treat me like a VIP. I forgot my toothpaste this trip and the front desk staff had me complimentary replacements within 5 mins of calling. Excellent service!
September 22, 2014
Rated 3 out of 5 by mrshjd Not good for an extended stay
This hotel regularly hosts week long training sessions, so you'd think that they would cater to those staying for extended periods of time. There are no refrigerators in the rooms. That would have been a huge convenience to me, especially since I was sick during my stay. I didn't want to have to take the shuttle into town every day to get food. The restaurant on site's menu is not the best and did not appeal to me.
September 15, 2013
Rated 2 out of 5 by foozer out of date, needs refurbishment, expensive
My room was stuffy and smelled a little. Maybe it was just high humidity but I think it needed a deep cleaning. The paint is peeling off of the roof of the entire facility. The breakfast bar was extremely expensive and the food was not that great. The exercise room had cheap equipment and the treadmills faced away from the TV. Overall I was very dissapointed and I will stay elsewhere next time.
June 26, 2014
Rated 5 out of 5 by JohnVRE Great Staff
I wolud like to thank Kurt at the Front Desk for being a great Guest agent. He displayed true customer service skills and a professional attitude.
I also want to thank Harris for being understanding towards guest needs. Harris was both friendly and accommodating. It is with personnel like Kurt and Harris that makes anyone return and repeat the wonderful experience one can have away from home. Thank you both.
July 2, 2012
Rated 4 out of 5 by NCEP2014 Excellent but shower water was too hat
For the first day of my stay, the temperature of bathtub water was tepid or a bit too cold. Someone might complain about it, I guess, but for the other days, the bathtub temperature was too hot to use. Since I could always use tap water of the vanity with comfortable temperature during my stay, there was something bad for the bathtub water. Hope there will some repairmen or adjustment by my next stay.
April 13, 2014
Rated 4 out of 5 by GregW Good business hotel
This hotel is a bit out of the way, but not too far off the beaten path. They have a shuttle that will take you to Reston Town Center (and back). Not far from Dulles. But also not much in the nearby vicinity if you like to walk (there is a Chili's and Reston Kabob).
The restaurant in the hotel itself is okay, but not open very late except for bar food.
Parking can be a problem when the hotel is full.
February 20, 2013
Rated 5 out of 5 by Chartreuse Awesome!!
I loved the entire look and feel of this hotel... it was beautiful, the rooms were immaculate and the housekeeping staff & staff in general - front desk, bar, restaurant - were excellently accommodating! I was sad to see no fridge in my room as I am an avid water drinker throughout the day, so I had to keep going down the hall to refill my ice bucket in pajamas! Minor, Minor... this hotel was GREAT!!
December 28, 2012
Rated 5 out of 5 by LazyMan Wonderful Place to Stay
I rated "facilities met my expectations" only 4 stars because I had difficulty getting up the incline with my bags from the parking lot where I parked my car to the front door , it is very steep as I am handy capable and had to carry my luggage . Food was good and the staff was very friendly.
Too bad there wasn't another way in the hotel for wheel chair customers, if there was, no one told me.
September 9, 2012
Rated 5 out of 5 by marlena Courtesy and going beyond the norm
Front desk staff were extremely helpful before "Sandy" in securing additional nights if needed & then were just as courteous cancelling because I was able to leave on virtually the last flight out of Dulles. Hotel was extremely tolerant about singing & dancing "way past the hours" in our organizations' hospitality suite. In fact, the entire hotel was very quiet including my neighbors. KUDOS!
October 31, 2012
Rated 1 out of 5 by GJP1123456 Noise outside hotel
There was road work being done outside my room all night long with excessive noise of trucks and back up beeps. I got no sleep from 2am until 5am. Although this seemed to be out of the Hote;'s control, i nevertheless find it unacceptable that this would be allowed right next to a hotel.
September 4, 2014
Rated 5 out of 5 by BLW65 My 2nd chance to review--still fantastic!
I have had the opportunity to stay at the Sheraton Reston twice recently. My first review was extremely positive! My 2nd review, this one, can only restate the extremely positive experience that I have had at this hotel! Everyone from the front desk to the bell staff to the restaurant was wonderful! If you get a chance to have breakfast here, ask for Manuel's table--very helpful!
June 8, 2014
Rated 2 out of 5 by Mike123 Inattentive staff
I checked into the hotel and was directed to my room (a long ways from the lobby). I finally got to my room and the keys were inoperable. I used by cell phone to call down to the desk to have some working keys sent up to me. 35 (yes 35) minutes later, my keys were brought up. This after several calls to the front desk. NEVER was there an appology for the non working keys or the delay.
April 19, 2013
Rated 5 out of 5 by ammo1950 Well Done!
Our recent stay at the Sheraton Reston was nothing short of OUTSTANDING. The food, beverages and facilities were wonderful. However, most noteworthy is the quality of your employees. Everyone, without exception, was top-notch.... professional, friendly, neat and genuinely made us feel as though we were valued guests. Thank you very much for making this a stay worth remembering.
November 1, 2012
Rated 5 out of 5 Wonderfully Relaxing Stay Eventhough on Business
Thanks so much for a quiet, clean and comfy place to come "home" to after 10 hr days on the road. Your staff was so cheerful and helpful. The Reston VA hotel is very well kept and in an ideal location. The food from the bar, as well as the breakfast buffet, was amazing, far exceeding expectations and the typical hotel fare. I always choose Sheraton when I can for these reasons.
April 7, 2013
Rated 5 out of 5 by Traveler40 Excellent location and facility
Location of hotel was excellent. Quiet area. It was like an "island" in the midst of all the traffic etc. Staff were friendly, courteous, helpful. Restaurant was very good and staff friendly - at all breakfast lunch, and dinner. Definitely enjoyed our stay and will return on our next trip to the area. The computers in the lobby area were also helpful. Thanks!
June 4, 2014
Rated 1 out of 5 by Maxna13 Aweful experience
Hotel went out of hot water. That day, my bathroom wasn’t done.
Bead sheets didn’t feet. Approximately 25% of the mattress was uncovered. When I complained about this at the front desk (nobody picked up the service phone, never), they said that they don’t have room service in the afternoons. All the furniture was covered in dust. Nobody cleaned them during my stay.
March 19, 2014
Rated 5 out of 5 by SPGGOLD74 Nicest Staff!
I have Gold status and was upgraded to the Club floor, but my keycard would not open the 24 hr lounge...
Everything else was fantastic, most of all the friendly staff - from top to bottom, the nicest staff I have dealt with (and this is my 3rd Starwood hotel in a week)
August 26, 2014
Rated 5 out of 5 by ConditionOne Renovated Sheraton
Much better than your average Sheraton! Was upgraded to a top floor renovated Club room. Beds were very comfortable, and the room was updated and clean.
The Lounge had free soft drinks (juice, water, soda) around the clock, and had some simple snacks out in the evening. The shuttle to the airport runs every 30 minutes.
Front desk staff were friendly and helpful.
November 16, 2012
Rated 4 out of 5 by Abee Anniversary Weekend
Great property in a secluded relaxing location. Off the beaten path so you can feel comfortable and enjoy. Reston Towne Center 5 minutes away with excellent resturants.
Front desk staff was great upgrading our room to a lover's suite which included champayne and dipped strawberries.
Rooms were clean and pool area was devine.
We will come back again!!
Adrian & Dee
July 31, 2012
Rated 5 out of 5 by Terry27 Great staff
Meals were excellent! service was friendly and efficient. Manuel was great looking after our needs. He "reserved" our table in the restaurant. They checked up on us the day wife was sick.
The evening desk representative was great loaning us a wheelchair throughout our stay.
Haroon took us on a tour of Washington Your driver was very helpful and much appreciated.
December 29, 2012
Rated 4 out of 5 by Japonais103 The memory of this travel from Japan
The cuisine of the hotel was very excellent, especially vegetables used as salad ingredients.
But in Wednesday evening, there were so many school children gathered on the elevator hall and I wasn’t able to take the elevator. Unfortunately I used the stairs to go up to my room on fourth floor. I’d like their teachers to teach them etiquette in public places.
April 14, 2014
Rated 3 out of 5 by Mom7243 Not enough room
I made plans well in advance for long weekend for a wedding, accommodations i requested did not seem to matter, 4 people in a 1 king size bed really is not what i expected. I was given the choice to move to a sister hotel, that ment packing and unpacking again..........we manged with 4 girls 1 bathroom 1 roll way and alot of togetherness..........never again!!!
April 8, 2013
Rated 5 out of 5 by FirstTwin Outstanding Hotel
As always, the Sheraton Reston is a fantastic place to stay. The remodeling is beautiful, the beds are dreamy. Your entire staff is so pleasant and will assist you whenever they can. Two stellar employees are Yodying and Butch!!!! They ALWAYS go out of their way to assist me. They are 4 star plus!!!
August 7, 2014
Rated 3 out of 5 by Roy1964 Customer Service
The hotel was not clean. There was food in the hallways and on the stairs. The club lounge was not attended for almost 3 days. I departed the hotel Sunday and the last time the lounge was staffed/stocked was Friday morning. The temperature in the room fluctuated during the night and the bed was uncomfotable. I woke with a back ache every morning.
June 3, 2013
Rated 2 out of 5 by mac518 Need some faster answers
Staff was slow in responding to several minor issues: did not have two robes in the room upon arrival (none there), when asked for TWO delivered ONE (had to ask again); towel rack in bathroom fell off, not repaired during stay; shower head leaded BADLY, not repaired during stay. Staff DID try to respond (my thanks to Jesse for trying his best).
July 15, 2013
Rated 4 out of 5 by Linda77 Comfortable Stay
We liked the hotel and the bar and restaurant. The room was very quiet and comfortable. No glass panel in the bathroom door was a positive. The only negatives were the long wait to check in (probably because the hotel was so busy, but this should have been expected) and the long walk to the car (because of the layout of the hotel - it's huge!).
January 21, 2013
Rated 3 out of 5 by SteveG0180 Disappointed
I chose this hotel due to it's vicinity to my business meeting location. I arrived at 2:30, prior to the check in time of 3:00, however I was kept waiting past 3 in order to check in with my family. Several other irregularities affected my stay:
-I was told that because I was kept waiting, I would be given club access. This is odd, since AmEx advertised this as an included amentity when booking.
-Apparently there were no King rooms available as booked when I checked in (which was as soon as possible that day) and I was given a double room, which became an inconvenience to my family and me, as we required a crib for our baby. No remedy was suggested.
-I had to request the crib 4 times before it was finally provided. The crib which arrived was in poor shape and had visible rust. I've traveled on business for a few years now. An earlier stay turned me off from Starwood, but due to it's convenience to this trip, I decided to give it another try. I even signed up for SPG. However, I was quite disappointed.
August 4, 2014
Rated 5 out of 5 by TomH Nice hotel in Reston for the business traveller
This Sheraton is a good place to stay and work in Reston. The rooms are well-maintained, not worn, and clean. The business center is comfortable. Very good fitness center, including treadmills and dumbbells. The staff are friendly and competent. My single gripe would be having to pay $4.50 for mediocre coffee at breakfast in the restaurant..
March 27, 2013
Rated 5 out of 5 by DavidV Excellence in Service
My wife, daughter and 2 grandchildren (2 years and 4 months) were stranded at Dulles as United did not allow sufficient time to clear customs and immigration. I booked the hotel (where I have stayed many times) on line and then spoke to the staff. They provided an upgrade and the service was outstanding. A job well done and much appreciated.
January 7, 2013