Rated 5 out of 5 by JoyceK418 Awesome
I stayed here for 3 nights while I was attending a conference. From the front desk to the shuttle drivers to housekeeping to the bartender, everyone was so incredibly nice and accommodating! The facilities were clean and well-kept, and the beds, of course, were amazingly comfy!
July 10, 2014
Rated 4 out of 5 by LSA12 Breakfast
We were told that breakfast was included with the room. When we asked the front desk we were told that it was not included. We were with a Bat Mitzvah group. The host told us that it was part of the deal. When I asked the front desk again I was told it was not included. Not knowing the area we went to 7 eleven for a very unhealthy and limited choice for breakfast. Then we later found in the evening that the breakfast was included. that was not right and very disappointing
October 14, 2013
Rated 5 out of 5 by Taylor91011 Another great stay
Excellent stay, we will return.
July 25, 2014
Rated 5 out of 5 by alaPAMa Great Value
Nice, clean hotel for the price. Everyone seems to genuinely appreciate our business. The hosts/hostesses in Syrah and Cosmopolitan are always so awesome! This was our fourth stay in this location over a 12 month period. The Syrah staff recognize us. Very welcoming atmosphere.
July 7, 2014
Rated 2 out of 5 by TMTM front desk staff and other personnel weren't great
People issues encountered:
1) check in was really, really slow -- took almost 5 minutes to process each guest and took >5 minutes for the 2nd then 3rd counter staff to arrive
2) I asked for a room without an adjoining door, was told there was no door, but, of course, there was and my neighbor was noisy.
3) I asked for a newspaper to be delivered each morning, was told I would get one, and never did
4) there was nearly no toilet paper in my bathroom when I arrived
August 3, 2013
Rated 5 out of 5 by ChoralDirector1 This hotel goes out of its way to ensure my comfort
From the moment that I was picked up at IAD, my experience was extremely pleasureable. Complimentary shuttle service is provided and the driver called me by name for the subsequent four days of my stay. The restaurant is being remodeled and when completed, I'm sure it will be a terrific place to eat. The cocktail lounge is very comfy -- lots of overstuffed chairs and sofas. The high level of service and friendly, helpful staff provided the icing on the cake.
March 13, 2013
Rated 5 out of 5 by BLW65 My 2nd chance to review--still fantastic!
I have had the opportunity to stay at the Sheraton Reston twice recently. My first review was extremely positive! My 2nd review, this one, can only restate the extremely positive experience that I have had at this hotel! Everyone from the front desk to the bell staff to the restaurant was wonderful! If you get a chance to have breakfast here, ask for Manuel's table--very helpful!
June 8, 2014
Rated 5 out of 5 by Whit Really stellar midweek stay
Though I stay in SPG hotels quite a bit, I've never written a review before. This experience was so positive that I just had to. The staff went above and beyond to be helpful, to me and to every guest with which I watched them interact. Pretty facility (and in the process of being renovated). Bar was relaxing, workout room was pristine, internet worked perfectly, food was good as well. Great Gold midweek benefits. Outstanding. Can't wait to stay here again!
April 15, 2013
Rated 2 out of 5 by Ray16 Accomodations June 30 through July 2nd
I am a SPG Gold 3 * Elite and had three reservations. Two reservations were for June 30 through July 2, and one reservation was for July 1 through July 2. This was the weekend of the storm in the area. My party was there for a funeral and I was very disappointed to arrive and have no room. I was not given any consideration for my SPG status and had to find accomodations elsewhere for June 30th. Apparently my rooms had been given to others the night before.
August 4, 2012
Rated 4 out of 5 by JohnOV Good Stay
I stay at this hotel often. I do not think you should require a written review in order to provide feedback.
July 17, 2014
Rated 5 out of 5 by lgoh Great Staff
Patrick Obillo (front desk staff) is a great customer service staff.
July 18, 2014
Rated 3 out of 5 by Johnnie8 Poor service
The wait for the airport shuttle was almost an hour. Then it took me to the wrong Sheraton. (Being out of town I did not know that there was more than one.) The driver did not ask ," which Sheraton. After arrival at the wrong hotel the clerk shrugged and offered to call a cab. No shuttle available, nor service to, the correct hotel. I took (an expensive) cab ride to the correct Sheraton. The shuttle service to the conference hotel was unreliable.
June 24, 2013
Rated 1 out of 5 by wittnov Sheraton - Water Outage
I was extremely disappointed with my recent stay at the Sheraton as the water went out , not once, but twice on Tuesday November 19th and Thursday the 21st, at critical junctures when I need to be ready/prepared to leave for meetings. I was also very disappointed with how the staff handled the situation when I called and ask the status/situation. I have contacted the Sheraton to discuss my bill and hope they will take action to make this right.
November 22, 2013
Rated 5 out of 5 by Deborah87 Staff
Your staff members were very pleasant, informative and readily assisted with any questions or concerns. That extends to all staff members I encountered From front desk check in, employees cleaning rooms and staff I came across just walking down on the hotel.
June 30, 2014
Rated 5 out of 5 by Traveler40 Excellent location and facility
Location of hotel was excellent. Quiet area. It was like an "island" in the midst of all the traffic etc. Staff were friendly, courteous, helpful. Restaurant was very good and staff friendly - at all breakfast lunch, and dinner. Definitely enjoyed our stay and will return on our next trip to the area. The computers in the lobby area were also helpful. Thanks!
June 4, 2014
Rated 5 out of 5 by Mewbeast Excellent last minute stay
Stayed here for two nights because of Hurricane Sandy. Hotel staff was fantastic. In particular, Jamal at the front desk was amazing. I have 240 stays at Starwood properties so far this year and I can confidently say that Jamal is among the best Starwood staff. He even found a way to get me breakfast after the lounge closed because I was at the airport tryin to rebook my flight. If you're stuck at Dulles, this is a great place to stay.
November 1, 2012
Rated 3 out of 5 by rockytop Mixed Results
Easy free parking, good location. The room temperature got too hot every time the heat came on. Woke me up all night long. And got too cool in between. The service at the Cosmopolitan and Syrah was extremely slow. One would think that extra staff would be on hand for such a huge event - the Mid-Atlantic Flute Fair - and that you would offer special hot lunch options that are efficient. We come every year - it would be simple to note.
February 18, 2013
Rated 4 out of 5 by Katherine08 Staff Service
I arrived before noon. I was not expecting a room to be available. The person behind the desk went out of her way to make be feel welcome and comfortable as she investigated when a room might be available. I was in my room within 30 min.
June 29, 2014
Rated 2 out of 5 by riverdock Wrong Room and Rained Room
Back in Mid-May of 2014, my wife and I stay at the Reston Sheraton, upon checking into our room we found that we were placed in a handicap room. The next morning we requested that we be moved into a non-handicap room at first we were told that this would no be possible, however later that day the manager did inform us that we were being moved into a suite. Upon arrival into the suite we notice that the room must have leak during the rainstorm that day, since they had carpet drying fans in the room operating. Still liveable. That night another rainstorm moved damaging both the carpet and ceiling, we again informed the staff however we were not moved into another that day. The next morning I again requested to move to another based on the fact additional storms were to hit that night and based on my knowledge of construction I realized that the ceiling system would fail if the roof above leaked. Late that day we were notified that we again were moving into yet another room. Although the staff and especially the manager who worked with us to assure the best possible stay throughout, I find it hard to believe that we received back only 7,500 of the 28,000 starwood points.
July 10, 2014
Rated 4 out of 5 by NCEP2014 Excellent but shower water was too hat
For the first day of my stay, the temperature of bathtub water was tepid or a bit too cold. Someone might complain about it, I guess, but for the other days, the bathtub temperature was too hot to use. Since I could always use tap water of the vanity with comfortable temperature during my stay, there was something bad for the bathtub water. Hope there will some repairmen or adjustment by my next stay.
April 13, 2014
Rated 4 out of 5 by WSig Visit due to flight cancellation
Hotel is quite close to the airport. However, shuttle was old and shakey. Reception good, room with slightly strange smell. Breakfast excellent.
July 6, 2014
Rated 3 out of 5 by Bill50 The hotel is losing its focus
I've been staying at this hotel on and off for over 30 years, being close to organizations I work with. This latest visit is causing me to look for other hotels in the vicinity. It was recently renovated, but in that renovation, the designers placed the desk next to the A/C unit. The made the desk unusable until I blocked the A/C vent with some room furniture. Housekeeping needs attention. I returned to the room late in the afternoon and found the bed unmade and a cleaning rag left on the nightstand. The hotel is not located near many restaurants, so in the past, I had relied on the hotel restaurant. Their menu choices appears to have been reduced. Lastly, the Internet connection is slow and expensive.
I try to stay at SPG hotels to gain status in your rewards program. Frankly, the requirements are too high compared to other hotels to gain any meaningful benefit.
December 19, 2013
Rated 3 out of 5 by mrshjd Not good for an extended stay
This hotel regularly hosts week long training sessions, so you'd think that they would cater to those staying for extended periods of time. There are no refrigerators in the rooms. That would have been a huge convenience to me, especially since I was sick during my stay. I didn't want to have to take the shuttle into town every day to get food. The restaurant on site's menu is not the best and did not appeal to me.
September 15, 2013
Rated 5 out of 5 by JohnVRE Great Staff
I wolud like to thank Kurt at the Front Desk for being a great Guest agent. He displayed true customer service skills and a professional attitude.
I also want to thank Harris for being understanding towards guest needs. Harris was both friendly and accommodating. It is with personnel like Kurt and Harris that makes anyone return and repeat the wonderful experience one can have away from home. Thank you both.
July 2, 2012
Rated 5 out of 5 by gogva Always a wonderful experience!
Attentive front desk, the room is always in excellent condition, clean, great sheets, and pillows. HAD excellent restaurant service and food.
July 2, 2014
Rated 5 out of 5 by Lilylight Restin' at the Reston Sheraton
My husband and I had a wonderful weekend at the Sheraton. The conference facilities were perfect, our room spacious and comfortable and the staff friendly and very helpful. Without reservations - pun intended - I would highly recommend the Reston Sheraton.
June 16, 2014
Rated 4 out of 5 by GregW Good business hotel
This hotel is a bit out of the way, but not too far off the beaten path. They have a shuttle that will take you to Reston Town Center (and back). Not far from Dulles. But also not much in the nearby vicinity if you like to walk (there is a Chili's and Reston Kabob).
The restaurant in the hotel itself is okay, but not open very late except for bar food.
Parking can be a problem when the hotel is full.
February 20, 2013
Rated 5 out of 5 by Chartreuse Awesome!!
I loved the entire look and feel of this hotel... it was beautiful, the rooms were immaculate and the housekeeping staff & staff in general - front desk, bar, restaurant - were excellently accommodating! I was sad to see no fridge in my room as I am an avid water drinker throughout the day, so I had to keep going down the hall to refill my ice bucket in pajamas! Minor, Minor... this hotel was GREAT!!
December 28, 2012
Rated 4 out of 5 by SRB28 Nice Place
Comfortable Room, Great Staff my only problem is that they still charge for Internet when every other hotel I stay at it's free
June 30, 2014
Rated 5 out of 5 by LazyMan Wonderful Place to Stay
I rated "facilities met my expectations" only 4 stars because I had difficulty getting up the incline with my bags from the parking lot where I parked my car to the front door , it is very steep as I am handy capable and had to carry my luggage . Food was good and the staff was very friendly.
Too bad there wasn't another way in the hotel for wheel chair customers, if there was, no one told me.
September 9, 2012