阿尔伯克基住宅区喜来登酒店

  • 美国
  • 新墨西哥州,
  • 阿尔伯克基
  • 路易斯安那州大道东北 2600 号
  • 邮政编码 87110
  • 地图

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Age Requirement Policy

Guests must be 18 years or older to reserve a room.

Rated 4 out of 5 by 431 reviewers.
Rated 5 out of 5 by Boston on Tour We arrived from Boston with friends in tow. We've been with SPG since the 90's. First time in New Mexico and everyone's thrilled on arrival. Our friends settled in comfortably, loving the beds, club perks, and especially hotel location. Started everyday with a swim and hot tub. Then great breakfast whether we ate in the club room or the ABQ Grill. We moved on to Santa Fe, but the last 3 days of our trip end at the Sheraton Uptown. A guaranteed comfortable end to an extended vacation, like none of us have experienced in years. Thanks to all the staff who assisted us with meals, directions, and friendly conversation. October 3, 2012
Rated 5 out of 5 by Great Place to Stay. We will stay again. We had a great weekend at The Sheraton Uptown. The staff was friendly and knowledgeable and the room was large and well appointed. We didn't use the pool or restaurant but we would not hesitate to use those facilities given the time. The shuttle took us where we needed to go and the driver was personable and careful. August 5, 2014
Rated 4 out of 5 by Hidden Gem From the minute I walked inside, this was an experience to remember. The staff was friendly, attentive, and met all concerns and/or questions with a smile and no hesitation. The hotel was clean, bright, the decor was stunning, and the rates were unbeatable! I used room service the first night, and everything was piping hot when delivered and the food was excellent. Since I was there on business, I didn't have the opportunity to use the pool, but the fitness center was more than adequate. I will definitely recommend this hotel to anyone, whether they are staying for business or pleasure. They won't be disappointed. March 17, 2013
Rated 5 out of 5 by get away We have stayed here before and loved it. the same this time. The salt water pool is great! The rooms are so clean. Loved it! August 9, 2014
Rated 5 out of 5 by 8/6/2014 Stay Hotel Staff were extremely professional and courteous at ALL levels. The room was very nice, clean with nice amenities. I would definitely recommend this hotel! August 7, 2014
Rated 5 out of 5 by Minister's & Family Retreat This was a large gathering of people to attend to, yet the Sheraton was excellent in every way. The facilities were great, the staff was friendly, gracious and attentive to the needs of our group, and the food was really good. August 5, 2014
Rated 3 out of 5 by Disappointing Nothing is more disappointing than booking a special room because you were offered the upgrade and then showing up and getting just a regular room and the staff trying to convince you it still the same deal. I was to get a top floor room with a view, not a low level room with a view of the building next door. But then to try and still charge me for the upgrade was outragous especially after notifying you upon check in I wanted it removed. Dont offer upgrade you cant follow through with and dont argue about refunding the upgrade you never gave. The staff was condescending at best. But dont worry it will be a long time before I recommend this hotel chain or its "upgrades" to anyone December 11, 2012
Rated 5 out of 5 by This hotel is a home away from home This hotel's management team and staff are wonderful. Make me feel right at home. August 6, 2014
Rated 5 out of 5 by Excellent Experience at Sheraton Albuquerque Uptown The hotel manager, the management team and the staff are wonderful. A place that makes you feel like home away from home. August 5, 2014
Rated 5 out of 5 by Thank You Thank you for allowing Space Walk to set up in the hall way and in the Roxy room. Because of the rain storm out side. You blessed our children.. August 3, 2014
Rated 5 out of 5 by Had a great time!! It was a wonderful stay the staff was excellent and very attentive. All our needs were met with a smile. The only compliant I have is that we stayed in a room next to the elevators and I could hear them and the people talking while i was trying to sleep. Next time I will request a room away from the elevators. July 28, 2014
Rated 4 out of 5 by Enjoyed my stay. The staff was very friendly and accommodating. An airport shuttle would have been nice and the restaurant wasn't open on Sunday evening but I got good service in the bar. The bartender was very busy handling all the drink and food orders. He did a good job. July 30, 2014
Rated 5 out of 5 by Great Hotel This hotel is a great place to stay, the staff is friendly and very helpful. I would stay here again. As I have several times before. My only complaint is that each time I have asked for a room with a walk in shower, I am given a bathtub with grab bars. If I wanted a bathtub with grab bars I would have asked for one. So there is always an issue in getting a room with a walk in shower. Can this be taken care of so I don't have an issue in the future? Thanks July 14, 2014
Rated 4 out of 5 by Healthy stay! The staff at this hotel were awesome to be around. The General Manager Damen Kompanowski was very helpful in getting my phone back from the person who took it and helping resolve other issues. The night manager Richard was helpful with problems I had. The Bar tenders Eric, Tori, & Mariah were friendly and served my food as well as the beverages with a smile. Dine in room service was great, Ben, Kyle, & a few others. Carrie at check-in was wonderful, as well as others that helped at the front desk. Kevin, head of house keeping went out of his way to get me a charger that I had left in room for my phone. Erin & Lewis for helping me with my luggage. Thanks to Marcus Urtiaga for helping with my reservations for my stays. May 23, 2014
Rated 2 out of 5 by Hotel has opportunities for improvement. Looks like this property manages by the "Lean Management" principle, but taken to the extreme. On both days of our stay, it was obvious. At the Club Lounge, there was enough food, but few, at times none, plates, spoons, forks and knives. The employee working there was either overwhelmed or deliberate in managing it that way (most probably). If this style of offerings will continue, customers will likely choose other hotels in Albuquerque. Please work towards improving your services. Kind regards. July 4, 2014
Rated 2 out of 5 by Gross Pool I was at the Sheraton uptown for a total of 6 days and every single day I went to the pool area. The first time I went the pool had this gross film over it. I called the front desk to ask if the pool was closed ( not a soul was in the pool area). They informed me the pool was opened. I told my kids to go ahead and get in it. After about 5 minutes we noticed stuff floating around in the pool and it was just gross. Loose hair balls floating around the bottom was dirty and the water tasted like salt water ( it was an accident I tasted the water). So the next day we went back in hopes that they cleaned the pool. At first it looked a bit nicer but then after sitting in it the same things started to pop up. The whirlpool was gross and nasty also. So my overall experience was blah.... If you have kids this is probably not the place you want to go. The pool is very small the area is very small and the entire time we where there not a single employee came in to pick up towels or even ask if everything was okay. Just overall a horrible experience. July 28, 2014
Rated 4 out of 5 by A good stay Overall, this was a very pleasant and comfortable experience. Four days of meetings in the hotel left me numb but that was not the hotel's fault. Front desk-area staff were top notch: informed, gracious, responsive, pleasant, problem-solvers. By all means skip the restaurant. Breakfast wait staff were nice but totally clueless; hard to believe their memories or attention spans could be so short and still be employed there. Don't mean to be disrespectful but over four days of breakfasts they were consistently inattentive or forgetful, an experience shared by everyone in our group each time. I could not leave tips in good conscience; felt bad about that. Don't skip hotel but DO skip the restaurant if time is important to you. May 23, 2014
Rated 4 out of 5 by good hotel ok staff my husband, young son, and I recently stayed at this hotel. We have stayed here before and especially enjoy the club lounge it is definitely worth the extra couple bucks. We also opted for a suite this time which met our expectations the only downfall was being next to the elevators. Also there was only one shower towel and when we asked for more the staff completely ignored us! They also tried to charge a fifty dollar bar tab to a room and had to argue with front desk to remove it. Aside from that the motel is great and situated next to restaurants and shopping and very comfortable bed! October 31, 2012
Rated 1 out of 5 by Room repairs needed I stayed at this hotel for business and was considered a SPG member and stayed on the SPG floor. My room's air conditioner was not working for the first two days of my four night stay. The shower was not draining even after maintenance said they fixed it. There were stains on the carpet that left me feeling as if I had to wear shoes up until the point I went to bed. The wifi in the room was spotty and I was unable to connect to my work's VPN because it kept cutting out when I was about to connect. The beds are rock hard. This left me very unhappy with the room and i will not be returning to this hotel in the future unless it's the last hotel available when booking for another business trip to ABQ. May 18, 2013
Rated 5 out of 5 by WOW Met by mgr (Bill) at front door, while waiting for cust rep to check in. Easily one of the best places we have stayed recently in terms of customer service. UPgrade was slight cost, and was explained in detail. Room was spacious with great views. Staff was receptive, and polite. Breakfast was standard continental breakfast, with great view of moutains. Staff mbr (Judy) at breakfast, had a smile each morning, and greeted the majority of people that I saw each morning. Spoke with her briefly each day, and it started each day out just right. My little girl remembers your name too. Thank you Judy. Pool and hot tob were a little on the small side, but well kept facilities. Restaurant and bar area appeared busy and clean at all times. Didn't eat there due to other committments with family, but if here without other plans, I am sure all would have been nice. Food looked and smelled good, and appeared to be priced appropriately. Club Lounge, was adequately stocked throughout stay, and was decent size (again with mountain views throughout). Will stay here again, just need to figure out how to take a vacation every year in ABQ. July 29, 2014
Rated 4 out of 5 by very nice Sheraton I liked the hotel, but a couple things: 1) I stayed in the same room 2 weeks ago and at check-out last time I mentioned that the sink was a slow-drain. Still was! 2) Understaffed front desk in the evening; 3) Food in the club room was sub-standard in the evening. It is a very nice hotel-- they could improve service a bit and be outstanding. I really like SPG hotels. July 19, 2014
Rated 5 out of 5 by Great people Another great stay at the ABQ Uptown. The management and staff are always pleasant. Theyt go out of their way to make sure you have a great stay. July 29, 2014
Rated 4 out of 5 by Room Service needs work, but otherwise great place to stay The hotel was delightful. Food delicious. Only problem was Room Service lost meal once, and entire order once (they gave me second meal free, so that was ok, but I was starved by the time I got the food 2.5 hours after placing order). The 37" TV in room would have been great if it hadn't constantly froze and pixilated: also, number of channels extremely limited. Otherwise, All staff wonderful, in Lounge, Starbucks cafe, front desk, Reservations, restaurant, etc. Very happy with room, Club Lounge, housekeeping (except for their yelling in Mexican down the hallways early in the morning -- Dios mio!!), bellmen, room service delivery, restaurant wait-staff, etc. All wonderful. Will definitely be staying there again. April 15, 2014
Rated 4 out of 5 by Good Location, Excellent Staff A good location to shops, restaurants and watering holes. Staff is professional and friendly. July 29, 2014
Rated 3 out of 5 by sheraton hotel in albuquerque,nm pet friendly hotel,charge for water that was never seen in room July 29, 2014
Rated 4 out of 5 by My hotel of choice in ABQ Nice hotel, great location, and friendly staff. Club lounge food is probably some of the best in the Sheraton system. That said, use caution as an SPG guest and drinking the "free" bottles of water. There was a bottle of Smart Water with the same free tag as the other bottles. I figured it was a brand promotion so I drank it. The day after checkout I received an updated bill with $3 added on. Big deal? Not really, but something to watch for. July 4, 2014
Rated 3 out of 5 by Stay for VFW Convention Normally this hotel has been great in past years. This year the staff could not find a box dropped off for me 2 hours earlier until I told them who had signed for it and then it was found in just minutes, even though they had looked there before and it had my name in big capital letters on it. There were old empty water bottles under the end table that were not cleaned up before we moved into the room. There was no trash can in the bathroom. Some days we would get 2 bath towels and a hair towel, some we would get 2 bath towels and 5 washcloths, and even one day we got 2 hair towels and 4 hand towels but no bath towels. The cleaning did not happen at a set time. Sometimes the room would be cleaned early in the morning but other times it was after we had already eaten dinner. June 9, 2014
Rated 2 out of 5 by Pool Very Dirty & Needs TLC - Front Desk Help Was Friendly Pool was quite dirty, the cleaning tools were all broken and leaning up against the wall. Kept stepping on things while walking around the pool (inside the pool and out). Hot tub was just as dirty. Tiles were falling off around the pool. Was a bummer because we booked the Sheraton especially for the indoor pool. Breakfast on the club floor was nice, the food/beverage attendant was great! Check in was easy and she was nice. Room itself on the club floor was average to below average. The bed was comfy and it was clean but the a/c vent on the wall was falling off. January 11, 2012
Rated 2 out of 5 by NEEDS MAINTENANCE WAS A LITTLE DISAPPOINTED IN THE POOL AREA. POOL AND SPA SEEM VERY NEGLECTED. RESTAURANT WAS NOT OPEN ALL WEEKEND, EVEN WITH HOURS POSTED SAYING IT WAS. BAR WAS NICE AND STARBUCKS WAS A PLUS. DIDNT COMPLAIN SO CANT SAY HOW THE STAFF WOULD HAVE RESPONDED. July 15, 2014
Rated 5 out of 5 by Great Location in ABQ Great hotel for business travel located in central Uptown. Close to quality restaurants and multiple upscale shopping centers. July 19, 2014
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