Rated 5 out of 5 by RockRoll Comfortable and good shuttle into Key West
They are continuing to maintain with fresh paint. I also observed the grounds crew trimming trees. The common area was always clean and well maintained.
August 8, 2014
Rated 3 out of 5 by PierceH Great Hotel, Unreliable Transportation
It was my husband and my first time in Key West. Everything about the hotel was great, the staff were friendly, the rooms were clean, and the hotel had a nice vibe. However, the hotel shuttle was a source of frustration throughout the trip. When you book a room at the Sheraton, you pay a $20/night resort fee. This covers many small and unimportant things, such as cookies in the afternoon, however it also covers the shuttle. The shuttle is supposed to run from the hotel to a downtown drop off point once an hour in the mornings, and once every thirty minutes in the afternoon/evening. Every time it left there were twice as many people wanting to ride than there was room for, and your only option was to wait for the next one. Sometimes they said they were calling backup, but I don't think one ever came. Most people resorted to taking a cab, which is fine, but very frustrating when you are already paying for a shuttle you cant use.
As a side note, our shuttle driver Mr. Ed was amazing and great to ride with, if you got the chance.
July 11, 2014
Rated 5 out of 5 by BKtravels Great Hotel and Staff
The room was clean very large and comfortable. The staff were great and the shuttle was super convenient to go to Duval. I have been to Key West many times and this is the only place I have stayed that didn't smell musty or have any bugs....and I have stayed at many upscale places there.
June 17, 2014
Rated 5 out of 5 by DIRK100 FAVORITE PLACE TO STAY IN KEY WEST
I am a native Floridian and live near the Beach so my favorite Beach vacation Hotel in Key West has to be impressive in every way.
The Suites are so comfortable, the Beach amenities so close, and an environment of peaceful relaxation makes for a wonderful experience.
June 30, 2014
Rated 5 out of 5 by JLO27 Great Place to Stay
We really enjoyed our short stay at Sheraton Suites, Key West. Food was excellent and the extras like smoothies and popsicles at the pool and mojito's and cookies in the reception area were a great touch. We will definitely return and would highly recommend it to those considering a stay here.
June 2, 2014
Rated 4 out of 5 by Schaefer65 Next to the Beach
We visited Key West for our 25th Anniversary with Family, The access to the Beach is Wonderful, Shuttles to downtown are Great, Pool is Great, However the Morning Breakfast Buffet Staff needs ALOT of training. They do not accommodate groups over 4 at all. Other that than the hotel was very nice and we would go back.
March 17, 2014
Rated 5 out of 5 by Dodge76 Great Trip
Drove to Key West from Tampa Bay. This place is away from all the noise and traffic of downtown Key West. Shuttle bus takes care of all the driving. Took us to and from every 30 minutes. The rooms are large, clean and up to date. The pool and staff are great. Will return again. Thanks Mr. ED for not leaving us !!!!
October 24, 2012
Rated 5 out of 5 by Maria333 Close to beach and Duval Street
Hotel was close to beach and major attractions. We just had to cross the street to get to the beach. Room was clean and spacious. Pool was clean and well kept. The kids really enjoyed the amenities. Just wished we could have stayed longer. Will definitely be returning. Staff was very accomodating to all our needs.
September 1, 2013
Rated 5 out of 5 by Nanc739 Customer Service Excellence
Customer service is alive and well at Sheraton Key West! Special thanks to one and all...especially the ladies in concierge, shuttle drivers (Ed), cabana staff (Carolyn) and dining (Goose).
Very clean and beautifully landscaped facility.
Quiet and restful. Convenience...all areas...all staff - very accommodating.
September 2, 2013
Rated 5 out of 5 by kkcakeklady would stay again
although this hotel was not near old town key west, it had free shuttle service since parking is difficult in town. Room was large and spacious and clean. If you fly into Key West airport, you could really walk to the hotel. Breakfast was okay, nothing special with the buffet, many better and fun eateries in town.
November 13, 2011
Rated 5 out of 5 by Haasinator Great hotel for family - great location
Family stayed for 3 nights. Staff was friendly overly helpful. Hotel restaurant was delicious and a must do breakfast. Room was large and comfortable. great fitness center and pool. Free shuttle to downtown
July 17, 2014
Rated 5 out of 5 by Bucho711 Spacious and great service
Huge and comfortable rooms, lovely pool with live music, ideal location near airport, super-helpful staff, and good recognition of SPG Gold status. Highly recommend.
July 22, 2014
Rated 5 out of 5 by EricFTL Exceeded expectations
I have stayed at this property 4 previous times. The property is perfectly located on the island. It is only the only beach in key west. The shuttle to the tourist area is perfect because parking is difficult. The pool area with hot tub is very nice. The landscaping and colors are true key west!
November 5, 2013
Rated 5 out of 5 by TravellingOZ short stay w/ family
The Key West Sheraton is an excellent place to stay. We enjoyed the facilities, services, complementary downtown shuttle. There is just one thing which should be fixed - we had an appartment at the back side (2nd floor) of the building complex where the air condition -even if switched off- (probably coming from the central air condition system somewhere in the building) has produced a permanent background noise which made sleeping a challenge. We've been compensated by reducing the overall amount due. When staying there I recommend to explicitly ask for a quiet room. Again - this was the only (but important) disappointing thing there ...
August 17, 2014
Rated 5 out of 5 by Harrisgumby Very nice hotel
After reviewing several hotels at Key West, it looked like this one had the most positive comments, very few if any negative.
We made our choice based on this research and were not sorry. The accommodations, staff courtesy and location were excellent.
We would definitely return to this hotel.
April 20, 2013
Rated 3 out of 5 by SheilaD Didnt meet expectations
Everyone was very nice here, but really just a motel that's been spiffed up. Room decor was brand new and very comfortable. I thought $300 was too much to pay for this motel that was trying to be something else. There are better choices especially for the $$$. Nice not being right DT-too noisy and crowded, but this place is really far ! We are walkers and couldnt do it more than one-one way. If your going to be a motel might as well be off the highway for half the price. Pool was amusing- Tiny little motel pool and than they put a rock waterfall next to it to make it feel like a resort. We had a crummy room with no lanai and view of parking lot.. Being a gold member doesnt mean anything here.
February 27, 2012
Rated 5 out of 5 by Mike738 Anniversary trip
We spent a night here for our anniversary trip to Florida. Fantastic location, great property with a nice room and very comfortable bed. Plan to come back because there's much too much to see and do in two days. If we can manage it, this will likely be where we stay next time, too.
November 14, 2011
Rated 5 out of 5 by RichYG Excellent experience!
I dropped off my cell phone on the shuttle. After I reported to the front desk, staff began to call the driver to search the bus. My phone was returned to me so quickly!
I am so happy with the experience. There is nothing more I could ever ask for! Thank you so much!
April 20, 2014
Rated 5 out of 5 by GoTarHeels Bonnie
We stayed at this wonderful Sheraton resort the 18th and 19th of March, 2013 in Key West. The facilities, the staff, the amenities and the location were top notch. We would definitely stay here again when in the Key West area of Florida. Thanks for a relaxing and memorable time.
March 25, 2013
Rated 3 out of 5 by Orlando Great location
This hotel has a great location, rooms are average (definitely nothing fancy) but property is well kept. It is right across from Smather's Beach which is great. I'd like to see more options in your room to be able to cook and have more fridge storage.
April 1, 2013
Rated 5 out of 5 by Wayne64 Perfect stay
From the moment I arrived at the hotel, I was thrilled with everything from the first staff member, to the ease of check-in, the beautiful room, and the overall beauty of the entire property. I can't wait to go back.
May 4, 2014
Rated 5 out of 5 by Mick A wonderful place to stay in Paradise
Just wanted to say that I am glad I didn't put too much into what people have written about this Jewel of the South of Paradise. It was easy to get to and from Duval Street and the rest of the Key. The Front Desk Staff was awesome!
August 13, 2012
Rated 5 out of 5 by Laradicus Fabulous Experience
This was our second stay at the Sheraton Suites. We love the facility and staff. With the exception of the spa nothing working well, everything exceeded expectations. This is an outstanding location for a family vacation!
August 19, 2012
Rated 4 out of 5 by colin26 Nice hotel, needs better maintenance
Well positioned across from a beautiful beach, close to Key West airport, with great staff, especially Goose and Andrea, and very good suites. Negatives were a weak WiFi signal and small worms living in the shower.
March 10, 2014
Rated 5 out of 5 by elliepa Loved It
When I was planning this vacation, I read some reviews and was concerned. Have no idea why anyone would say anything negative. This was the best out of the 5 hotels we stayed in. So relaxing and the staff was great.
October 8, 2012
Rated 5 out of 5 by Annie3 Hotel
This hotel was clean and the food was good. I enjoyed the stayed.
July 13, 2014
Rated 5 out of 5 by kkcakeklady Beautiful Resort
Wonderful place to stay with shuttle service to downtown. Breakfast buffet needs an upgrade. Opens at 7:30 but hot food not ready til 8:00 and just average, but pricey. Rooms are large and comfy.Pool is relaxing.
August 8, 2012
Rated 4 out of 5 by gasgurl55 This hotel has it all
Our second time to Key West Sheraton Inn & Suites. We were very pleased with the accomodations, room w/balcony overlooking the pool.
Shuttle sevice to downtown and Smathers beach is such a plus.
May 1, 2012
Rated 1 out of 5 by Pam59 The front staff wes great
The manager didnot meet the customers needs and made excuese. After calling customer service, then he responded and prepared the correct the situation. Did not get in a room untilafter 6pm
April 30, 2013
Rated 5 out of 5 by Harshish We were taken great care of by the staff
Loved our short but excellent stay with you guys. The staff was exceptionally nice to us and it was fantastic. I would love to stay again if I visit key west
January 17, 2013