Rated 4 out of 5 by AnnC Location, Location
The Sheraton Times Square is all about location. The staff are helpful and friendly. The rooms are ample size and clean. The beds are comfy but would have loved a fitted sheet instead just a flat sheet on bottom.
January 31, 2013
Rated 4 out of 5 by Lynnieg Great location
Great location, bathroom is small, beds are not as comfortable as they used to be, wifi should be included for preferred members even tho they don't travel a lot, room phone should not have to be charged to work
June 16, 2013
Rated 5 out of 5 by Jake Amazing staff and location!
The staff at this place is amazing! Meredith was fantastic in helping with every question I had and Edwin knew what he was talking about! Also the concierge and lady on night audit were very helpful. Great Stay!
June 11, 2013
Rated 4 out of 5 by Nessie Great time!
The hotel was definitely everything we expected. I think we would have been happier when the construction was done so that we didn't have to hear the noises from the floor below but other than that it was great.
May 24, 2012
Rated 5 out of 5 by LindaL1 First stay, great stay.
This was my first stay at a Sheraton, I work in HR at a Sheraton in CT so my expectations were very very high- everything was great- the food, the front desk and the location. I loved the Sweet Sleeper mattress.
December 20, 2012
Rated 3 out of 5 by star21 hotel
Not alot of amenities. Very expensive and not many options in the hotel for food options. Just not very impressed with staffing and the concierge was not accurate with times and options of tourist information.
August 14, 2013
Rated 4 out of 5 by Themaninwhite305 The best possible location
I strongly recommend this hotel as one of the prime best location in time square. It is just a few blocks from time square as well as from Central Park. Don't be confused by other's description this is the one.
December 30, 2012
Rated 5 out of 5 by RickAmity spg new broadway nyc
Excellent .The staff went out of thier way to accommadate my family. They gave us a superior room and a lot of help with our stay in NYC. Loved it.
January 27, 2014
Rated 2 out of 5 by JimQ Equipment not good
Iron didn't work
TV remote didn't work
Had to screw the shower head back in
For $350 a night I would expect more
20 minutes we got another iron
Not sure when they came with a new remote as we had left the room
June 28, 2013
Rated 4 out of 5 by MarFrancel Excellent location
This hotel have an excellent location. The first time, the room was ok (floor 49) but the second time, my room was very tinny (room 1953). The hotel looks good, little old but in general was a good experience.
June 25, 2013
Rated 1 out of 5 by NYC14 Not up to par
I was in NYC attending a conference at a comparable hotel across the street. I chose to stay at the Sheraton believing that my conference's hotel would be too crowded. Horrible, horrible choice. Although the Sheraton was comfortable, the atmosphere and level of service for this hotel was not nearly up to par with its competitors.
This Sheraton appears to cater more toward large conferences than toward individual guests, and fails to manage the crowds very well at all. Upon arrival and throughout my stay, the too-small lobby was overrun by large crowds of apparent conference attendees waiting to check in. (This turned out to be the case every time I went to the lobby during my stay,) There was no separate line for group check in, so I had to stand in line for a long time just to check in.
That is only where the "fun" began. Upon check in, I was informed that there would be a "high security political event" the next day, meaning I would have limited access to my room. This situation turned out to last the ENTIRE DAY. Because of the crowds and heightened security, it took over an hour to get from my conference across the street back to my hotel room. No special allowance was offered for this inconvenience.
Although the room was clean and comfortable, housekeeping was inattentive for this level of hotel - the iron and ironing board in my room stayed out the entire stay and toiletries were not completely refreshed.
One evening, I went to the LINK cafe for a snack. I ordered chips and queso. For $16, I got stale chips. The club level amenities were also below par. In the morning, after I used my key to get into the club lounge, I was greeted by an employee demanding to know my room number.
On my last night, I tried to secure a late checkout. Doing so took two phone calls, and approximate total wait time of 45 minutes.
In the end, I wish I had stayed at hotel which was hosting my conference. It is a comparable hotel of size and cost, and was hosting multiple conventions at the same time, but did a much much better of controlling congestion and noise level - their lobby, while always busy, was never congested, unlike the Sheraton.
April 17, 2014
Rated 4 out of 5 by Vicable I must compliment this hotel on there front desk staff.
Two areas to mention, A little more space for luggage rack between mini bar and dresser in kings size bed rooms.
It would be nice if the local PBS television station was in the house cable system with sound.
May 4, 2013
Rated 4 out of 5 by Traci47 Great Location and Family Friendly
The hotel was minutes away from the middle of Times Square which made it a great and convenient location for New Year's Eve!
Family friendly and overall a good expereience.
January 3, 2014
Rated 4 out of 5 by Ringo My Stay at the Sheraton
This hotel offers a great location for tourists and the business traveler.
The property manages at a high occupancy.
Decent work out facility and meeting rooms.
Starbucks offered in the am is next level.
April 27, 2013
Rated 4 out of 5 by MidWestFam Nice Hotel
My daughters and I spent last week in New York at this Sheraton. The location is excellent. A short walk to Times Square, central Park, subways, Rockefellar Center, etc. The hotel is well maintained and the rooms were nice. The staff in general is very friendly but I found the individuals handling the front desk to over promise and under deliver. Upon check in the gentleman offered to upgrade us to a corner room. Upon checking there was not one available that night but he said to stop back the next day and he would have one availble and we could move. The next day when I went back, the man on duty said nothing had been done but he again would have one ready for us the next day. Again I went back and the woman working said he did reserve one but it wasn't clean yet and she would have the keys delivered to our room. I explained we would be heading out in an hour and she said it would be about 5 minutes. Surprise no keys were delivered so we gave up. In general the hotel was very nice but don't believe it when they promise you upgrades. I would have preferred he never said anything.
June 24, 2013
Rated 5 out of 5 by Paul Great staff
The staff are always friendly and helpful. Left a bag behind in the room. Security gave us a call once the cleaning staff found it. Each employee went beyond their job description.
Many thanks to you all.
May 19, 2013
Rated 4 out of 5 by Marco200 Good Hotel, Good Location
The hotel is located close to points of interest like Times Square, Broadway, Central Park, Rockfeller Center and 5 th Avenue. It is also easy to use the Subway from this hotel.
Room is clean and silent.
January 13, 2013
Rated 5 out of 5 by JTNASH NYC Visit
The hotel overall was excellent and a great location--tonly two items for suggestion, will be even better when rennovations are cpomplete and the check in process is slow, could improve the service there.
May 16, 2012
Rated 4 out of 5 by Hetak8 Great update to this convenient hotel
I used to stay in this hotel every week for 3 months as a consultant back in 2006. The updates are fantastic. Looks like a completely different hotel and the rooms are much nicer. thanks!
December 4, 2013
Rated 5 out of 5 by Dollies Hotel's positives
Hotel's location was superb. Close to all attractions and far enough away from the crowds of Time Square. Beds were extremely comfortable and the room was very quiet. There was no noise from the street.
September 3, 2013
Rated 5 out of 5 by GS90802 Always a good choice
With all the hotels in NY, I continually find this one of the best!
February 24, 2014
Rated 5 out of 5 by bomo great hotel in nyc
the greatest hotel in nyc
March 5, 2014
Rated 3 out of 5 by wab1 great location
Great location for NYC fun activities and Broadway shows. Concierge lounge had very convenient hours and open 7 days/week and well stocked with food. My only complaint was that the rooms were too small.
December 12, 2012
Rated 5 out of 5 by Frandy AMAZING EXPERIENCE!!!!
This hotel really knows how to treat it's platinum guests. The staff was very curteous and friendly. Not to mention the Suite upgrade that I received was very nice. I am looking forward to my next stay.
March 11, 2013
Rated 4 out of 5 by JoyFK Great Stay
Comfortable and convenient hotel. Close to many attractions. Walk to MOMA. Have stayed there multiple times because of the quality.
January 30, 2014
Rated 3 out of 5 by JoanDS This hotel needs better sound-proofing
Every morning, I got woken up by noisy tour groups checking out, shouting, doors banging and people talking loudly across the corridors. It is just very uncomfortable to be awaken rudely every morning.
June 23, 2013
Rated 5 out of 5 by Sarah4222 Great Hotel!
The Sheraton Hotel & Towers is in a wonderful location! They have the most comfortable beds and courteous staff of any hotel I've stayed in while in NYC. I recommend them to everyone who travels there!
May 9, 2012
Rated 1 out of 5 by Dan122 Unclean bathroom
Hairs on toilet on check in
Bloody tissue in waste basket.
Front desk too busy to pick up.
Manager on duty never picked up phone either.
Considering a tripadvisor posting.
December 23, 2013
Rated 5 out of 5 by vhcstr Perfect Location
Great location and staff. Easy to get from the hotel to pretty much anything on the island. My 34th floor room was clean, quiet and comfortable. Already looking into booking my next stay!
November 19, 2013
Rated 3 out of 5 by Cindy Good location
2 things i noticed:
1. The pillow case on my first night didnt smell clean and fresh
2. Toilet bowl kept on being clogged. Needed to call housekeeping 2x in our 3 day stay.
But location is great....
March 26, 2013