Rated 5 out of 5 Great stay
Thank you for a wonderful weekend stay. The gentleman upon check-in was friendly and efficient and succeeded in making me feel welcome.
December 9, 2013
Rated 3 out of 5 Room was not clean!
Tissue paper stuck in peep-hole (odd) and there were other peoples hair throughout suite. not a clean room. disapprove
December 9, 2013
Rated 3 out of 5 by G1234G 4 day stay
Room was good, clean and comfortable.
Hotel does not have its own dining room but a diner that works at the hotel with average food.
Staff at the front desk (not the concierge) are not nice, and snobby - Even a smile is too much to ask for.
Hotel is ok - nothing more.
December 8, 2013
Rated 4 out of 5 by Kerrs4 Sheraton Park Anaheim
It was a clean hotel, smaller rooms but comfortable. We used our points to upgrade our room; the service desk person was extremely helpful with this part. We had a cancellation issue handled by the hotel manager Warren, extremely nice.
When we arrived the front desk person, Esperanza, was EXTREMELY RUDE. She said I had 2 reservations, we had to clear that up. Then she said I had to pay for my upgrades, we cleared that up then she said I had to pay for parking then we had to clear that up And then finally she ran my card and said it was denied and handed it back. As if I would just pick up my bags and leave. So we went over the price of the room. I asked for a manager in-between her eye rolls – she then replied to my request “what’s a manager gonna do?” I was shocked. I said “this is not the Sheraton warm welcome I am used to” and insisted upon a manager.
I didn’t get one – I got an accountant, Peggy, (I believe that was her name). Who was extremely helpful and was really struggling through my check in and Esperanza watched un-assisting. I was offered apologies and given a $25 gift card for a restaurant at the hotel. Needless to say – we let this experience roll off our shoulders and went on to enjoy our 3 night stay. We had 3 other rooms with us. Club Lounge staff EXCELLENT; Housekeeping EXCELLENT.
I will probably go back to my previous hotel. I was saving on dollar here but losing value in my stay.
November 20, 2013
Rated 2 out of 5 Probably my last Sheraton stay
I live in San Diego and was in LA for work all day on Saturday. I decided to stay at the Sheraton Park Hotel that night and do Disneyland the next day since my wife and I were already up there. We chose the Sheraton because the price was right and it's really close to the park.
I'm disappointed to say that wen we got to our hotel room around 9pm that we heard blaring drum and base club music coming from outside. The music was clearly audible from inside my room with all windows shut. Apparently there was some Sweet 16 party going on in a ball room that was on the property. I asked the from desk what time it went to and was told 11pm - maybe later. They offered to move me and I took them up on it, but the only other King room (what I had booked) was a handicapped accessible room, which wasn't exact;y what I had wanted, but I could have dealt with. Unfortunately the room ended up being almost in the exact same place as the last room, just two floors up. I just wanted some quite so that I could go to bed and get to Disneyland early the next day. They finally moved us again to a double Queen room (not what I had booked) on the other side of the hall and a few more floors up.
After we got settled in and it was finally quiet we were disappointed to find a rock hard bed, which is really too bad since the rest of the room is so nice. That all being said, I don't know if I'll choose to stay at the Anaheim Park Sheraton, or any other Sheraton ever again.
December 9, 2013
Rated 5 out of 5 by readytogo Club lounge
The ladies that run the lounge were super nice, and did everything they could to make
our stay nice. The maids and men that helped
them were just great, they always had
a smile on their face.
December 8, 2013
Rated 3 out of 5 by Luvtrvl Not so friendly this visit
I stay at this hotel 2-3 times a year. This is the first time I had a less than adequate room. Being Platinum I expected the best available. Got a room overlooking construction site that started working at 7 am! When called front desk "Dylan" in a condescendingly, rather rude tone, told me the hotel was "filled" and that it was the "best available room". I've been here two nights and my floor doesn't appear to be full. The staff weren't as friendly as previous visits and facilities seemed a tad more tired. Place needs some modernization.
December 3, 2013
Rated 3 out of 5 by Mag8604 This hotel needs improving
Hotel staff did not recognise me as an SPG member and was not willing to even deal with WiFi unlike other Sheraton's have in the past in the US.
Was not even willing to look at a better floor to accomodate my daughter's special day to watch the fireworks.
November 14, 2013